Student Support

Everything you discuss with the study adviser is confidential. Only on indication and after your approval it is possible to share some information with third parties. The study adviser works within the code of the National Association of Study Advisors (LVSA).

All contacts between the student and the Study Adviser are reported in OSIRIS, the student information system. These reports are confidential but can be accessed by the student.

At the university, you are expected to be independent and to regulate many things yourself. Especially when you are just starting, not everything is obvious. It may take some time before you find your way and sometimes help can be useful or even necessary. In the course of your studies or as preparation for your carrier you can also encounter issues you can discuss with your study adviser.

The study adviser provides information and advice about:

• Personal circumstances
• Courses and workshops
• Binding study advice
• MoMi
• Study skills
• Dealing with performance anxiety
• Planning
• Career guidance, doubt about study, stopping or changing study
• Studying with a disability or chronic illness
• Top performance
• Request to the Examination Board
• Facilities like extra time for exams
• Complaints
• Request individual adjustments

You can go to the study adviser if you have any questions about the study, studying, or about private matters that affect your studies, for example:

• Preparation of a study plan. For one or more academic year(s)
• I did not pass a module. What can be the consequences?
• Due to problems at home I cannot concentrate. What can I do?
• Studying the program is very easy. Can I do extra things?
• I would like to do a ‘board year’. How can I combine this with my studies?
• Did I choose the right study program?
• Can I make a change in study program?
• In secondary school, things did go smoothly. Now I face challenges and problems. What can I do? What is the reason I failed some elements?
• I know I can do it, but it doesn’t work out the way I want. Can you help me to learn to study in a better way?
• I am a professional athlete. What arrangements and facilities are there for me?
• I have trouble studying because of dyslexia.
• Can you help me with the combination of my disability and to study this academic program?
• I'd like to request an exception to the rules, how do I do that?

A conversation with your study adviser is usually a good first step. When necessary, the study adviser can refer to persons or departments within or outside the university, as the student psychologists and deans of students, tutors, study advisers from other programs, etc.