DAY 2 OF THE RISK & RESILIENCE ONLINE EVENT

AFTER THE CRISIS: IMPLICATIONS FOR RISK & RESILIENCE for the information and communication sector

Covid-19, cybersecurity and resilience: how can we balance all three?

For many people, the current coronavirus crisis came quicker than expected. Before we knew it, everyone was working remotely. Fortunately, we were prepared and quickly scaled up in capacity so that everyone could safely work remotely, using various means of communication. This required a great deal of resilience both from the organisation and from the technology behind it. A crisis like this presents an opportunity to test whether the available resources are sufficient to cope with this disrupted situation, and also to ensure that an organisation’s security preparations are in order. The number of ransomware attacks is increasing daily: attackers know what most companies are struggling with and are keen to take advantage of the current disruption.

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Spreker
Prof. Dr. Mariëlle Stoelinga

Prof. Dr. Mariëlle Stoelinga is a professor of risk management for high-tech systems, both at the Radboud University Nijmegen, and the University of Twente.

She leads a large national research consortium on Predictive Maintenance, and holds a prestigious ERC consolidator grant.

Thijs van Rooden

Thijs van Rooden (1984) studied International Business Economics at Maastricht University before spending eight years working in the Safety and Security sector. The second half of that period was spent with Securitas, where he set up a new department working in the field of Safety. Alongside his work, he completed his Master’s degree in Risk Management at the University of Twente and went on to work for a consultancy firm providing risk management. During this period, Thijs worked with a diverse range of clients including Rijkswaterstaat and Schiphol Airport. He now has a permanent contract as an IT Risk Officer at Schiphol, where he has worked for 18 months.

Richard Bliek

Richard Bliek (1967) has a Master’s degree in Technical Computer Science (Ir.) and a further Master’s degree in Risk Management (MSc), both from the University of Twente. Richard has been working in IT since 1996 and has worked for large companies on the international stage, such as Euronext and the London International Financial Futures and Options Exchange. He currently works for ABN AMRO Bank, where he is responsible for defining an IT resilience framework and a cyber recovery plan within the Platforms & Technology department.

Dr. Sjoerd de Vries

Dr. Sjoerd de Vries is assistant professor at the University of Twente, Enschede, the Netherlands. His research is in the field of digital transformations mainly in education and the public sector. He is highly involved in research and teaching in digital media, particular digital marketing and digital corporate communications. He is specifically interested in ‘data-driven developments’. As project leader, he runs R&D projects in data-driven governance and data-driven marketing. As program manager, he is responsible for higher education transformation activities in the European Institute of Innovation and Technology (EIT Digital). 

Resilience and ‘cyber-recovery’ have received a lot of attention recently in academic research and aroused the interest of many consulting firms, with the result that resilience and cyber-recovery will probably soon earn their own Gartner Hype Cycles.

But what is resilience? Can it be measured? Can it be qualified? Can it be quantified? And what about the ability to recover? Is there a relationship between cyber-recovery and resilience?

During the interactive session, we will discuss this in detail and focus on the questions posed above. We are also curious about the current state of your cyber resilience during this coronavirus crisis, in both the business and private spheres. Our goal is to create new insights by discussing this topic from various angles during this session. With the insights we gain, we will collect all the input from the participants to set out the best practices for a great cyber-recovery! We look forward to seeing you on 4 November.

Prof. Dr. Mariëlle Stoelinga - Professor in IT Risk Management

Covid touches the very fibers of society. At the UT this means: No full lecture halls, but online education; no lively conferences, but online presentations; no longer brainstorming for a whiteboard with the research team, but working with digital post-its.
From my perspective as a professor of risk management it is of course an exciting time: risk management has never been more topical. All aspects are involved: statistics and big data; risk communication; organization & behavior; technical solutions, such as the CoronaMelder. All these areas of expertise are represented within the Risk & Relience festival; that makes for a lively discussion!

Bio:
Prof. Dr. Mariëlle Stoelinga is a professor of risk management for high-tech systems, both at  the Radboud University Nijmegen, and the University of Twente.

She leads a large national research consortium on Predictive Maintenance, and holds a prestigious ERC consolidator grant.

Thijs van Rooden - IT Risk Officer Schiphol

The current crisis must be a wake-up call for every risk manager. Managing operational risks alone is no longer sufficient. Including both long-term and emerging risks in day-to-day considerations could make risk managers more strategic discussion partners. This would then enable organisations to better prepare for future crises and to organise their resilience, as well as making it possible for risk management to generate more value for organisations.

Bio:
Thijs van Rooden (1984) studied International Business Economics at Maastricht University before spending eight years working in the Safety and Security sector. The second half of that period was spent with Securitas, where he set up a new department working in the field of Safety. Alongside his work, he completed his Master’s degree in Risk Management at the University of Twente and went on to work for a consultancy firm providing risk management. During this period, Thijs worked with a diverse range of clients including Rijkswaterstaat and Schiphol Airport. He now has a permanent contract as an IT Risk Officer at Schiphol, where he has worked for 18 months.

Dr. Sjoerd de Vries - Assistant Professor Digital Transformation of the Public Sector and Education

Dr. Sjoerd de Vries is assistant professor at the University of Twente, Enschede, the Netherlands. His research is in the field of digital transformations mainly in education and the public sector. He is highly involved in research and teaching in digital media, particular digital marketing and digital corporate communications. He is specifically interested in ‘data-driven developments’. As project leader, he runs R&D projects in data-driven governance and data-driven marketing. As program manager, he is responsible for higher education transformation activities in the European Institute of Innovation and Technology (EIT Digital). 

Richard Bliek - IT Resilience Framework & Cyber Recover Plan ABN Amro

Resilience and cyber recovery have received a lot of attention lately in academic research, and they have attracted the interest of many consultancy companies. Resilience and cyber recovery expect to earn their own Gartner Hype Cycles in the near future.

But what is resilience? Can it be measured? Can it be qualified? Quantified? And what about the capability to recover? Are cyber recovery and resilience related? Companies may need a more academic approach to convince customers and regulators that they are able to recover from destructive events, by proving – from the start – that they are actually in control.

With these questions in mind, Richard got in touch with Bart Nieuwenhuis and Michel Ehrenhard to explore the available options. This first step could lead to an academic foundation for defining models for IT resilience and cyber recovery maturity and assessing their applicability in business environments.

Bio:
Richard Bliek (1967) has a Master’s degree in Technical Computer Science (Ir.) and a further Master’s degree in Risk Management (MSc), both from the University of Twente. Richard has been working in IT since 1996 and has worked for large companies on the international stage, such as Euronext and the London International Financial Futures and Options Exchange. He currently works for ABN AMRO Bank, where he is responsible for defining an IT resilience framework and a cyber recovery plan within the Platforms & Technology department.

Alex Broeks - Officier Koninklijke Marechaussee

The current risks are not having a direct impact on our work, because we are still able to carry out our tasks properly. However, we must be alert to the relevant guidelines and measures in all our work, especially in risk areas such as airports and platforms that are normally crowded. However, operational staff now have to be extra vigilant about their own health at work, especially in their contact with other people. Furthermore, we are now extra vigilant at the external borders to tackle migration crime, especially now that there is an influx of migrants from the Middle East to Europe. In order to manage this better, our employees are also deployed at the external borders where there has been an increase in migration. Greece is a good and topical example of this at the moment, as the country is experiencing an influx of refugees from Syria.

Bio:
My name is Alex Broeks (1985) and I am an officer with the Royal Netherlands Military Constabulary. I have worked in various fields as both an operational assistant and a team leader, and I am currently working in the Intelligence department as an adviser.

Desiré Jetten - Risk Management Adviser, Fire Service & Municipal Health Service Safety Region Limburg-Noord

Safety Regions are organisations that intervene in high-risk situations to rescue people and animals. The current crisis has made even more serious demands of these organisations, as they have had to tackle both large-scale wildfires and coronavirus. Every staff member needs to be resilient and work hard to manage these risks and maintain continuity. We are facing these challenges together, and we are staying positive.

Bio:
I’m Desiré Jetten and I work for the Safety Region Limburg-Noord, which includes the fire service and the Municipal Health Service (GGD). As a Risk Management Adviser for insurance policies, I regularly deal with risk and financial losses. I am currently taking the Risk Management course at the University of Twente to help me develop in my role.

 

Erwin Kerkmeijer - Information Security Adviser, Ministry of Defence

The current crisis certainly took us by surprise. Before we knew what was happening, we were all working remotely. Fortunately, we were prepared, and we quickly increased capacity to make sure remote working was safe for everyone. We had all the technical bases covered. That said, only being able to communicate over the phone is an issue: we quickly realised the importance of non-verbal communication, especially in this VUCA world: it’s easy for the message to get lost!

Bio:
My name is Erwin Kerkmeijer, and I am an Information Security Adviser with the Ministry of Defence. In my day-to-day life I mainly work on improving information security within this company, and I try to get the risk owner to really take ownership and to show how risk management adds value to the process.