DAy 2 of the RISK & RESILIENCE ONLINE EVENT
How to turn a crisis into a sustainable and strategic change
The healthcare sector is on the front line in the coronavirus crisis. In a short time, the sector has adapted to the new reality by embracing new skills, introducing a new style of management, redesigning work processes and exploring digitization. All these adaptations were unprecedented, and are making significant demands of care professionals and their flexibility. What will we do when the crisis is over? Will we go back to the way the sector was before the crisis began? Or will we hold on to the lessons that can help create a strategic change in healthcare? In this fascinating seminar, we will take five themes as a springboard to explore the answers to those questions with a particular focus on direction, design and delivery. High Tech, Human Touch!
Direction: Forging an agile strategy in a time of crisis
In a crisis, we need to work fast to understand all the potential consequences for proposed results and actions. Condensing plans onto a single A3 sheet and introducing transparent online working practices will help care facilities to respond quickly to changing circumstances in times like these; to be flexible when it comes to direction, results and action, because that’s what it’s all about. The draft digital strategy and realisation that was developed in 2020 by former University of Twente students will be a great help in achieving that aim.
DESIGN: MANAGEMENT BY CAPACITY
How can we achieve the right staffing levels through effective management? This is a particularly relevant factor during a crisis. Do we have enough resilience in the healthcare system to be able to respond smoothly to peaks and troughs? This part of the webinar will discuss two aspects of that question: how staff capacity can be managed at a national level and how we can manage it at an organisational level. What conditions need to be met in order to optimise the adaptability of our staff capacity? The situation will be illustrated using real-life examples.
16:00 Opening hours
Welcome by moderator
Three perspectives on the theme
Agile strategy in times of crisis
Steering on agile personnel capacity
Jan de Leede
Diederik Gommers (personal reflection on his own role in the crisis)
Wouter Keijser and Linda Kruize Altena
Discuss the coherence of the three themes in a 10-minute discussion with the moderator