F.A.Q.

Computacenter will fulfill the order within 4 weeks.

If you have any questions about this please contact Computacenter. You can reach them from Monday till Friday from 08.30 till 17.00 on telephone number: +31 88 435 8233

You can pay for your new laptop and possible options and accessories via an iDeal payment or a credit card.

You can also pay by taking out an interest-free loan. To be eligible for a loan, you need to meet a number of conditions and fill out some documents.

If you wish to pay by loan, you should choose the option: bank transfer during the ordering process. The order confirmation that you receive automatically after placing the order can be used to apply for an interest-free loan.

Please contact Computacenter. You can reach them from Monday till Friday from 08.30 till 17.00 on telephone number: +31 88 435 8233

Please contact Computacenter. You can reach them from Monday till Friday from 08.30 till 17.00 on telephone number: +31 88 435 8233

It is not possible to change the default configuration during the ordering process. The offered setup is fixed and cannot be modified at the time of purchase.

However, you can order additional accessories separately via the order portal. The ICT Service Desk can assist you in installing these components into your laptop.

Please note:

If you choose to upgrade a component that requires replacing existing parts — for example, swapping the standard 2×16GB (dual-channel) memory for 2×32GB (dual-channel) — the original parts (2×16GB) cannot be refunded. You may, however, choose to resell them yourself.

Important technical note:

The 1TB NVMe drive only fits in the secondary slot of the High-end model.

The laptops come with dual-channel memory by default. If upgrading to 32GB modules, you’ll need to install 2×32GB (dual-channel) modules — a single 32GB module will not change anything about the default configuration besides cancelling out the benefits of using dual-channel.

Important note: The standard model supports a maximum of 32 GB dual-channel memory. It is not possible to upgrade this by replacing the built-in 2×16 GB modules with 2×32 GB. The upgrade option described above applies only to the high-end model.

The ADP (accidental damage protection) is offered as an option on the ordering portal. It's useful to mention that it is highly recommended.

      
Click on the logo above for more info.

Unfortunately this is not possible. We only offer the QWERTY version as shown on the website.

This is only possible when using the interest-free loan offered by the UT to students.

More information about this can be found here.

No, by buying a laptop from the laptop project, you agree to: not resell the device you have purchased.

Only active University of Twente students and employees (for private use) can order through the website using their e-mail address and password as authentication.

If you have trouble reaching your account, please click here for more information and support.

• Belgium
• Germany
• Luxemburg
• Netherlands
• Spain
  
  Transportation costs are €2.50 (incl. VAT). For Spain €35.00 (incl. VAT).

HP and other manufacturers use the term "AI PC" not only for systems with an NPU, but also for PCs that:

• Support AI features via software (such as Windows Copilot, Studio Effects, etc.).
• Can perform AI tasks in the cloud, with support from the CPU and GPU.
• Are prepared for future AI integrations, even if they don't yet have an NPU.

The "standard" model does not have a NPU implemented (AMD Ryzen 5 220), the "high-end" model does have a dedicated NPU (Intel® Core Ultra 7 255H processor, with up to 13 TOPS NPU)