The University of Twente has now made multi-factor authentication (MFA) recovery significantly easier. With help of a new LISA website you can now easily resolve issues fast and efficiently yourself at selfservice.utwente.nl.
An e-mail with instructions will then be send to the registered private e-mail address in Studielink. The MFA reset tool gives a solution for the most common MFA problem scenarios including lost device access, phone switching, and general authentication difficulties.
More information
More information and a video explaining the MFA-reset procedure can be found at http://utwente.nl/mfa or by scanning the QR code at the end of this message.
Quick Self-Service MFA Recovery Steps
1. Visit the MFA reset website: Go to selfservice.utwente.nl and click on “MFA Reset Authentication”.
2. Check your private e-mail: A reset link will be sent to your registered private e-mail address.
3. Follow the steps described in the e-mail and click the reset link: Complete the steps, mentioned in the automated e-mail.
4. Set up your new device: Install the Microsoft Authenticator (Google Play or Apple Store) and scan the QR code.
5. Verify functionality: Complete the test notification to confirm setup.
Prevention tip: When switching phones, always use "Add method" to set up the new device before removing the authenticator from your old phone.
Requirements: You must have a valid private e-mail address registered in Studielink to use the selfservice reset website.
For Studielink related issues you can contact Student Services.
In case of persistent MFA problems you can contact the Service Desk ICT.
Remark: Be aware that for an MFA reset a valid ID (Passport, driver license, resident permit) needs to be shown. You can either make a photo with help of the KopieID app: or come by physical with the ID at the Service Desk ICT desk in the Citadel building.
