UTSportsContact and organizationFrequently asked questions

Frequently asked questions

Below you can find answers to freuqently asked questions. Did you not find your answer? Please sent an e-mail with your question to secr-sport@utwente.nl

Sports Centre 

  • What are the opening hours?

    We have an overview of all our opening hours

  • What kind of sports do you offer?

    We have a lot of sports on offer and we facilitate sports for over 40 (student)sport associations.

    You can find an complete overview of all our sports here.

  • Who can use the sport facilities? 

    Everyone can use our sport facilities. Students with a UnionCard have a lot of benefits and pay less, employees can do most sports for free and if you are external it's possible to get a discount if you belong to a specific category. More info about these categories can be found here.

  • Who can I contact if I feel unsafe/uncomfortable during sports?

    When you are in the Sports Centre, there will always be at least one Servicedesk employee. Any questions or issues can be addressed to them. 

    If it occurs that you feel (or have felt) uncomfortable because of inappropiate behaviour from someone else during sports/workout, you can contact a counselling employee of the UT. More information can be found here.

    Students can also find contact details for students counsellers here: https://www.utwente.nl/en/ces/sacc/coaching-counselling/counselling/student-counsellor/

Sports and culture website and app

  • What is the Sports and Culture website?

    The Sports and Culture website is the website where you can purchase all the sports subscriptions that are available at the University of Twente and make reservations for sports.

    You can use the following link to go to the website: sportsandculture.utwente.nl

  • What is the Sports and Culture Utwente app?

    The app can be found in the playstore and app store with the name: Sports and Culture utwente. 

    The app is the easiest way to make a reservation for sports, buy sports subscriptions and/or purchase/register for a course. 

    You can log in to the app with your S-number or M-number. External customers can log in with the e-mail and password which is created at the Servicedesk. 

  • How do I log in to the website and/or app?

    Students and employees of the University of Twente can log in by clicking the log in button for students and employees. They will be asked for their S-number or M-number and password. 

    External customers can log in by using the log in button with e-mail and password, they can log in with the log in details created at the Servicedesk.  

  • If I log in to the app, I get redirected to the website. How can I solve this?

    If you are being redirected to the website when you are trying to use the app, you can adjust some settings in your phone to be able to use the app. Below you can find the steps/instructions. 

    1. Go to “Settings”.
    2. Go to “Apps”.
    3. Select the University of Twente app.
    4. Go to “Open/set by default”.
    5. Select “Open Supported links”.
    6. Select ‘Supported web adresses’
    7. Set app University of Twente on or set deeplink.twente.delcom.nl’ on.

      After that you should be able to log in to the app (if not, you can re-install the app). It is possible that you will be asked to open the app ‘in browser’ or ‘in app’. If you select in app, it will always open the app when logging in.
  • How do I purchase subscriptions?

    After logging in, you can purchase subscriptions by going to the menu item 'Shop'
    On this page you can find all the subscriptions that are available for you. 

  • Which subscription do I need to sport at the Sports Centre?

    We have two basic subscriptions. The UnionCard is only for students and the CampusCard is for employees and external customers. More information about the UnionCard can be found here
    If you want more information about the CampusCard, you have to look on the CampusCard website.

    With an UnionCard or CampusCard, your sports options are limited. After the purchase of one of these subscriptions, you can purchase other sports subscriptions (for instance a fitness subscription) to get access to our sports facilities. 

  • Are my subscriptions still valid after I graduate?

    When you've bought a subscription it will be valid until the expiration date of that subscription. So in many cases, your subscription is still valid after your graduation.

    For example: You've bought your UnionCard 21/22 in September and you have graduated in December, this means you can still use your UnionCard untill 31 August 2022.

    When the college year is over, you can't buy subscriptions for a new college year, but as an alumni you can buy the CampusCard against special prices!

Associations

  • How do I join a sports association?

    To join a sports association, you firstly need a UnionCard or CampusCard. After that you'll need to follow a few steps.

    1. Log in to the Sports and Culture website. 
    2. In the Profile page, go to the menu item 'My organizations'
    3. Search the sport association you want to join and click save. 

    The association will receive your request to join them. If they accept your request, you will receive an e-mail with more information for purchasing the association fee. After these steps, you will receive more information about training dates, events and other via the association. 

  • What kind of sports associations are there?

    We have more than 40 sports associations. You can find a complete overview on our website. 

    If you select one of the associations, you can find a link to their webpage with more information. 

Fitness and grouplessons

  • When is it possible to use the fitness centre?

    If you want to use the fitness centre as a student, you have to add a Fitness subscription to your UnionCard. You can do this the same way as purchasing your UnionCard. Log in to website and go to the section shop. There you can purchase one of the subscriptions. The subscription will be added to your Studentcard. It's required to bring your Studentcard when you are going to the Fitness, otherwise it's not possible to enter. 

    External customers also have to add a fitness subscriptionthey have to add it to their CampusCard. Use the same steps as descriped above. 

    Employees can use our fitness facilities for free, therefore only a Campuscard membership is required.

  • What are the opening hours of the fitness?

    We have an overview of all our opening hours. You can find the fitness opening hours there. 

  • Is it possible to make an appointment with a fitness instructor?

    It is possible to make an appointment with one of our instructors. They can help you with a schedule, achieving your fitness goals and/or give tips and tricks for workouts. 

    You can make an appointment with an instructor in the fitness. Talk to one of our instructors and they will schedule a meeting. Do you want more information about the fitness or when an instructor is available? Check our fitness page. 

  • What do I need to join grouplessons?

    If you want to join our grouplessons, you will need a grouplesson subscription. 
    Students can purchase a subscription called Fitness & Grouplesson. This subscription will give them acces to the fitness and the grouplessons are included for free.

    Employees need to add the subscription called Group lesson. This subscription is free of charge. 

    External customers need to purchase one of the available subscriptions for grouplessons. They can purchase a subscription which will only allow them acces to grouplessons: Group lesson
    But they can also purchase a subscription which will allow them acces to the fitness and grouplessons: Fitness & Grouplessons
    An overview of the prices for external customers can be found here

  • Is there a timetable for the grouplessons?

    You can find an overview with all our grouplessons in our timetable. 

    Do you want to know more about a specific grouplesson? Check our sports overview for grouplessons

Courses

  • How do I register for a course?

    You can register for a course by purchasing the course via the Sports and Culture website or the app. After the purchase you are automatically registered. 

    After your registration you will receive additional information about the course via your e-mail.

  • What courses do you offer?

    If you are interested in following a sport course, you can find an complete overview of all our courses here. 

  • How many sessions does a course offer?

    Most of our courses have 9/10 sessions. Every week there will be one session.
    If a course has more or less sessions, you can find this information on the webpage of the course.

    We have 4 course periods in a college year. Every period represents a quartile.