UTSportsContact and organizationFrequently asked questions

Frequently asked questions

Below you can find answers to freuqently asked questions. Did you not find your answer? Please sent an e-mail with your question to secr-sport@utwente.nl

Sports Centre 

  • What are the opening hours?

    We have an overview of all our opening hours

  • What kind of sports do you offer?

    We have a lot of sports on offer and we facilitate sports for over 40 (student)sport associations.

    You can find an complete overview of all our sports here.

  • Who can use the sport facilities? 

    Everyone can use our sport facilities. Students with a UnionCard have a lot of benefits and pay less, employees can do most sports for free and if you are external it's possible to get a discount if you belong to a specific category. More info about these categories can be found here.

  • Who can I contact if I feel unsafe/uncomfortable during sports?

    When you are in the Sports Centre, there will always be at least one Servicedesk employee. Any questions or issues can be addressed to them. 

    If it occurs that you feel (or have felt) uncomfortable because of inappropiate behaviour from someone else during sports/workout, you can contact a counselling employee of the UT. More information can be found here.

    Students can also find contact details for students counsellers here: https://www.utwente.nl/en/ces/sacc/coaching-counselling/counselling/student-counsellor/

Sports Centre access gate

  • Why are the access gates necessary?

    The access gates have been installed because of the following main reasons: 

    1. The access gates make sure that the customers who are registered are allowed to make use of our facilities. This way we can check if the people who are in the building did check in.

    2. The access gates make sure it is only possible for our customers to enter the building. This reduces the changes of unwanted situations like agressive behaviour. 

    3. The access gates reduce the risks of theft in the buidling, only customers with a valid subscription can enter. 

  • How can I enter the Sports Centre?

    Starting 20 February 2023 it is neccessary to enter the Sports Centre via the main entrance. To get access to our halls and dressingrooms, you will need to scan the QR code with the Sports and Culture app or you physical UnionCard / CampusCard pass. The access gates will open if you have a valid subscription. 

  • Which subscription do I need for access?

    The basic subscriptions for Sports and Culture on the Campus, an UnionCard or a CampusCard.

  • How can people with a disability get access?

    For people with a disability, it is possible to make use of our South entrance (located near the Indoor Swimmingpool). At the South entrance there is an intercom which can be used to get in contact with our Servicedesk employee who is able to open the door. 

    Are you a regular customer of the Sports Centre and would like to have access without using the intercom? Fill in the form on our Sesam application and request access to the South entrance. Please be sure to indicate why you want access to the South entrance. 

  • I do not want to use the app, how can I access the Sports Centre?

    If you don't want to use the Sports and Culture app, you can also get access to the facilities with your studentcard (with UnionCard subscription), employee card (with CampusCard Employee subscription) or your physical CampusCard. 

  • My student/employee account will become inactive, but my subscriptions are still valid. How can I enter the building?

    If your student/employee account becomes inactive, you can't log in with your S-number or M-number anymore but your subscriptions will remain active untill the expire date. 

    To make use of your subscriptions again, you can sent an e-mail to secr-sport@utwente.nl and they will help you to change your account. 

  • Is Topvorm Twente accessible without scanning for entrance?

    Yes, you can get to Topvorm Twente by entering the main entrance. Topvorm Twente is located on the first floor so you do not need to pass the access gates. 

  • How does an away team get access?

    Our Servicedesk employees have the possibility to open the access gates when necessary. An away playing team can therefore refer to our Servicedesk. The Servicedesk can open the gates for the team or they can give the team physical (guest) passes which will grant them access to the facilities.

  • Do I need to scan for entrance when I have an exam?

    No, during exams the access gates will be open and you don't need to scan. 

Sports and culture website and app

  • What is the Sports and Culture website?

    The Sports and Culture website is the website where you can purchase all the sports subscriptions that are available at the University of Twente and make reservations for sports.

    You can use the following link to go to the website: sportsandculture.utwente.nl

  • What is the Sports and Culture Utwente app?

    The app can be found in the playstore and app store with the name: Sports and Culture utwente. 

    The app is the easiest way to make a reservation for sports, buy sports subscriptions and/or purchase/register for a course. 

    You can log in to the app with your S-number or M-number. External customers can log in with the e-mail and password which is created at the Servicedesk. 

  • How do I log in to the website and/or app?

    Students and employees of the University of Twente can log in by clicking the log in button for students and employees. They will be asked for their S-number or M-number and password. 

    External customers can log in by using the log in button with e-mail and password, they can log in with the log in details created at the Servicedesk.  

  • If I try to log in to the app, I get redirected to a different website or the store. How can I solve this?

    If you are being redirected to the website when you are trying to use the app, you can adjust some settings in your phone to be able to use the app. Below you can find the steps/instructions for the browsers with the exception of Firefox.

    1. Go to “Settings”.
    2. Go to “Apps”.
    3. Select the University of Twente app.
    4. Go to “Open/set by default”.
    5. Select “Open Supported links”.
    6. Select ‘Supported web adresses’
    7. Set app University of Twente on or set deeplink.twente.delcom.nl’ on.

      After that you should be able to log in to the app (if not, you can re-install the app). It is possible that you will be asked to open the app ‘in browser’ or ‘in app’. If you select in app, it will always open the app when logging in.

    Mozilla Firefox

    Are you using Mozilla Firefox? The steps are a bit different: 

    1. Open the browser Mozilla Firefox (same way you use the browser for opening a website)
    2. Cick on the three dots next to the URL link of Firefox.
    3. Click on settings.
    4. Scroll down to the section 'Advanced' and make sure that the option 'Open links in apps' is on. 

     After these steps, you should be able to use the app. 

  • How do I purchase subscriptions?

    After logging in, you can purchase subscriptions by going to the menu item 'Shop'
    On this page you can find all the subscriptions that are available for you. 

  • Which subscription do I need to sport at the Sports Centre?

    We have two basic subscriptions. The UnionCard is only for students and the CampusCard is for employees and external customers. More information about the UnionCard can be found here
    If you want more information about the CampusCard, you have to look on the CampusCard website.

    With an UnionCard or CampusCard, your sports options are limited. After the purchase of one of these subscriptions, you can purchase other sports subscriptions (for instance a fitness subscription) to get access to our sports facilities. 

  • Are my subscriptions still valid after I graduate?

    When you've bought a subscription it will be valid until the expiration date of that subscription. So in many cases, your subscription is still valid after your graduation.

    For example: You've bought your UnionCard 21/22 in September and you have graduated in December, this means you can still use your UnionCard untill 31 August 2022.

    When the college year is over, you can't buy subscriptions for a new college year, but as an alumni you can buy the CampusCard against special prices!


  • How do I join a sports association?

    To join a sports association, you firstly need a UnionCard or CampusCard. After that you'll need to follow a few steps.

    1. Log in to the Sports and Culture website. 
    2. In the Profile page, go to the menu item 'My organizations'
    3. Search the sport association you want to join and click save. 

    The association will receive your request to join them. If they accept your request, you will receive an e-mail with more information for purchasing the association fee. After these steps, you will receive more information about training dates, events and other via the association. 

  • What kind of sports associations are there?

    We have more than 40 sports associations. You can find a complete overview on our website. 

    If you select one of the associations, you can find a link to their webpage with more information. 

Fitness and grouplessons

  • When is it possible to use the fitness centre?

    If you want to use the fitness centre as a student, you have to add a Fitness subscription to your UnionCard. You can do this the same way as purchasing your UnionCard. Log in to website and go to the section shop. There you can purchase one of the subscriptions. The subscription will be added to your Studentcard. It's required to bring your Studentcard when you are going to the Fitness, otherwise it's not possible to enter. 

    External customers also have to add a fitness subscriptionthey have to add it to their CampusCard. Use the same steps as descriped above. 

    Employees can use our fitness facilities for free, therefore only a Campuscard membership is required.

  • What are the opening hours of the fitness?

    We have an overview of all our opening hours. You can find the fitness opening hours there. 

  • Is it possible to make an appointment with a fitness instructor?

    It is possible to make an appointment with one of our instructors. They can help you with a schedule, achieving your fitness goals and/or give tips and tricks for workouts. 

    You can make an appointment with an instructor in the fitness. Talk to one of our instructors and they will schedule a meeting. Do you want more information about the fitness or when an instructor is available? Check our fitness page. 

  • What do I need to join grouplessons?

    If you want to join our grouplessons, you will need a grouplesson subscription. 
    Students can purchase a subscription called Fitness & Grouplesson. This subscription will give them acces to the fitness and the grouplessons are included for free.

    Employees need to add the subscription called Group lesson. This subscription is free of charge. 

    External customers need to purchase one of the available subscriptions for grouplessons. They can purchase a subscription which will only allow them acces to grouplessons: Group lesson
    But they can also purchase a subscription which will allow them acces to the fitness and grouplessons: Fitness & Grouplessons
    An overview of the prices for external customers can be found here

  • Is there a timetable for the grouplessons?

    You can find an overview with all our grouplessons in our timetable. 

    Do you want to know more about a specific grouplesson? Check our sports overview for grouplessons


  • How do I register for a course?

    You can register for a course by purchasing the course via the Sports and Culture website or the app. After the purchase you are automatically registered. 

    After your registration you will receive additional information about the course via your e-mail.

  • What courses do you offer?

    If you are interested in following a sport course, you can find an complete overview of all our courses here. 

  • How many sessions does a course offer?

    Most of our courses have 9/10 sessions. Every week there will be one session.
    If a course has more or less sessions, you can find this information on the webpage of the course.

    We have 4 course periods in a college year. Every period represents a quartile.