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Frequently asked questions

Which card do I need to sport at the Sports Centre?

We have two main cards. The UnionCard is only for students and the CampusCard is for employees and external people. More information about the UnionCard can be found here
If you want more information about the CampusCard, you have to look on the CampusCard website.

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Where can I purchase my UniondCard or CampusCard?

If you want to buy a UnionCard (students) or Campuscard (employees and external customers) you can order one online, go to the DMS website and log in with you studentnumber/empolyeenumber and password. 
External costumers need to buy the CampusCard at our Servicedesk. They will also be given an account for DMS. 

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Who can use the sport facilities? 

Everyone can use our sport facilities. Students with a UnionCard have a lot of benefits and pay less, employees can do most sports for free and if you are external it's possible to get a discount if you belong to a specific category. More info about these categories can be found here.

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When is it possible to use the fitness center?

If you want to use the fitness center as a student, you have to add a Fitness membership to your UnionCard. You can do this the same way as purchasing your UnionCard. Log in to DMS and go to the section Memberships. There you can purchase one of the memberships. The membership will be added to your UnionCard. It's required to bring your UnionCard when you are going to the Fitness Center, otherwise it's not possible to enter. 
External customers also have to add the a fitness membershipthey have to add it to their CampusCard. Use the same steps as descriped above. 
Employees can use our fitness facilities for free, therefore only a Campuscard membership is required.

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Can I bring a friend to the fitness center or the swimmingpool?

For the swimmingpool it's possible for someone with an UnionCard to buy two day tickets. This means you can bring two friends. You can buy two day tickets online or at the Servicedesk. For more information check the houserules for swimming. 
For the fitness center it's possible for your friend to buy a day ticket. Day tickets for the fitness can be bought at the Servicedesk. 

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Is my UnionCard still valid after I graduate?

When you've bought an UnionCard it will be valid for a whole college year (except when you buy a half-year card or month card). So in many cases, the UnionCard is still valid after the graduation of a student. For example: You've bought your UnionCard 17/18 in September and you have graduated in December, this means you can still use your UnionCard untill 31 August 2018. When the college year is over, you can't buy an UnionCard for a new college year, but as an alumni you can buy the CampusCard against special prices!

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When I go to dms.utwente.nl, I get the message disallowed key characters. How can I solve this?

The message ‘Disallowed key characters’ is a message that mostly will occur when the cookies of your browser have to be deleted. Below you will find some steps that will help deleting your cookies in a quick and easy way.

1.       Start your browser (Internet Explorer, Google Chrome, Mozilla Firefox or other)
2.       Use the following combination on your keyboard: Ctrl+Shift+Del
3.       A new screen will open which will let you delete the cookies.
4.       Select delete everything, and after that select delete.
5.       Your cookies are now deleted.

When you followed the steps, it is necessary to close your browser and open it again. You should be able to go to the DMS website now.

If this doesn't work, you can also try to open an incognito browser (Google Chrome), Private browsing (Firefox) or InPrivate Browsing (Internet Explorer). This way you won't store any cookies. 

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