General

I have to do an internship, what do I have to do?

Start with reading the introduction to internship procedure, followed by registration in Mobility Online and continue with the more extended description in the Blackboard site for Internship. 

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I'll be doing my internship within the Netherlands. Do I still have to register in Mobility Online?

Yes, you have! Without registration in Mobility Online, and having followed the so-called workflow up untill the end, your mark will not be registered in Osiris.

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How longs does it take to have steps in the workflow done by the Back Office or Internship Office?

Most of you realise that there are indeed people in the Back Office, and not only software. Some of you, however, do not realise this. Note that while software might work 24/7, staff members do not. So it depends on how busy it is and what needs to be done in the back office in order to process a particular step. Sometimes a step can be dealt with within the hour, sometimes it takes two weeks. Especially in summer periods, when staff members are on holiday, it will take more time for steps to be processed.

If you have a particular question regarding one of the steps before the answering of the so-called 'Scholarship question', you can contact the Internship Officer by email (Internship-ME@ctw.utwente.nl). 

After you've answered this so-called 'Scholarship question', the steps are dealt with by the people in International Office / Scholarship Office. Any questions regarding those steps should be addressed to studyabroad@utwente.nl. 

In the 'after mobility phase' of your internship (once you're back home) the steps in your workflow are partly dealt with by the Internship Office and partly by the Scholarship Office.

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Should my internship be in the same discipline as my specialisation?

No, your internship should be in either Mechanical Engineering or in Sustainable Energy Technology (depending on your programme). If you've chosen e.g. applied mechanics as your specialisation, you can do an internship in thermal engineering. However, some graduation professors are more strict, so do discuss the topic with your graduation professor.

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PROCEDURE - 'BEFOREHAND'

I've registered in Mobility Online, but I don't have access to the Blackboard site. Did I do something wrong?

Probably not, but the access to the Blackboard site is not automatically, but semi-automatically. The Internship Officer will have to add you manually to the Blackboard site. And while Mobility Online is open 24/7, the Internship Support Officer is not.

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I have filled in the Proposal form, but it is still not 'Approved' in Mobility Online. Why not?

Have you followed the instruction according to the procedure described on Blackboard : Menu: Procedure ... --> Preparation of the internship --> Checklist item 2: Description and approval of internship assignment --> How to communicate approval of your internship assignment.  ?
If the answer is 'yes', then:
Has your UT supervisor approved your Proposal and forwarded your approved Proposal form to Internship-ME@ctw.utwente.nl as described on Blackboard (see above) ?
If the answer is 'yes', then:
Either the Internship Officer hasn't had the time to process the approval or it might be that you do not fulfill the academic requirement yet, as described in Blackboard : Menu: Procedure ... --> Preparation of the internship --> Requirements, objectives and other important information --> Academic standard - minimal requirements. If you need to have your Proposal form approved, for instance because you need to continue with the Scholarship application, please contact the Internship Officer by email (Internship-ME@ctw.utwente.nl). 

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procedure - 'during'

I have started my internship. Is there anything I should do?

Yes, please read in the Blackboard site the section Menu: Procedure ... --> Carrying out the internship --> Check list during the work placement.

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My external supervisor tells me that my report has to be confidential. What should I do?

More information about confidentiality of reports can be found in the Blackboard site in Menu: Procedure ... --> Preparation of the internship --> Ad. 3: Agreement with your internship provider --> NDA or Confidentiality agreement. In the section of Ad. 3: Agreement with your internship provider you can find (among others) a link to www.utwente.nl/en/et/student-mobility/documents/ with additional information. 

In the information leaflet which you can use when you are applying to an internship provider, which can be found in the Blackboard site in Menu: Course materials --> Documents to be used when you apply at a company or apply for a visa --> Information regarding the internship, meant for potential employer, there is also a section regarding confidentiality.

Note that in the assessment form which will be sent to your external supervisor a question is included regarding the confidentiality of the report. 

While, for reasons explained in the Blackboard site, we prefer to have all internship reports archived (whether they are confidential or public), there is an option if the company has serious objections against archiving. Please see on Blackboard the section Menu: Procedure ... --> Finishing the internship --> Checklist items to be handed in the 'Note 2' under the item about the report, about what to hand in as an alternative to the report.

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Do I have to write a report?

Yes, please read in the Blackboard site the section  Menu: Procedure ... --> Finishing the internship --> More information about the report and/or Menu: Procedure ... --> Finishing the internship --> Checklist items to be handed in

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pRocedure - 'afterwards'

I've finished my internship and I'm back. Is there anything I should do?

Yes, please read in the Blackboard site the section Menu: Procedure ... --> Finishing the internship --> Checklist items to be handed in. Please do pay attention to what to hand in exactly to whom.

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Do I have to send my report to someone?

Yes, please read in the Blackboard site the section Menu: Procedure ... --> Finishing the internship --> Checklist items to be handed in. Please do pay attention to what to hand in exactly to whom.

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I have finished my internship, but I can't see a mark in Osiris. What should I do?

Have you completed all the steps in your workflow, till and including the After_the_mobility_step 'Required deliverables marked as sent by the applicant'?
If the answer is 'yes':
Is the step 'All required deliverables received' checked off by the Internship Office?
If the answer is 'yes':
Has your UT supervisor assessed your report/internship and handed in a mark sheet to the Internship Office?
If the answer is 'yes':
Is the step 'Internship marked as finished' checked off?
If the answer is 'yes':
The mark sheet is probably at the Office of Educational Affairs ('BOZ') ready to be processed any minute.

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I heard something about an evaluation form I should fill in. What is it and where can I find it?

Please read in the Blackboard site item nr. 4 in the section Menu: Procedure ... --> Finishing the internship --> Checklist items to be handed in.

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I heard something about an assessment form my external supervisor should fill in. What is it and where can I find it?

Please read in the Blackboard site item nr. 3 in the section Menu: Procedure ... --> Finishing the internship --> Checklist items to be handed in. You can also check out the section Menu: Procedure ... --> Assessment of the work placement.

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Scholarships

I will probably do my internship abroad. Are there any scholarships available?

This is described on the Blackboard site, Menu: Procedure ... --> Preparation of the internship --> Checklist item a: Scholarship / other financial compensations. Note that the application for a UT scholarship is an integral part of the workflow in Mobility Online. After the approval of your Proposal form you will be able to initiate the scholarship application.

Any questions you might have regarding eligibility for scholarships or the scholarship procedure, please check out the International Office pages. If your questions aren't answered there, please contact studyabroad@utwente.nl.
If you stroll around in those pages, you will also find links to non-UT scholarships. The application for those are outside the UT Mobility Online procedures.

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I have questions about the Erasmus Scholarship / Twente Mobility Fund / Holland Scholarship. To whom can I address these?

Please check out www.utwente.nl/en/study-abroad/study/. If your answer is not there, please contact studyabroad@utwente.nl.

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I heard something about a "Student Ambassador Scholarship". What is this and how could I apply for this?

All information regarding a Student Ambassador Scholarship (what is it, how can you apply for it, conditions, etc.) can be found on this page.

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Documents

Where can I get a document stating that I have to do an internship as part of my education?

In Blackboard, Menu: Course Materials --> Documents to be used when you apply at a company or apply for a visa --> Additional documents, you can read what kind of letters can be provided by the Internship Office or where you can get certain documentation you might need.

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Where can I have my 'Verklaring onderwijsinstelling' (to claim your OV-kaart expenses during your stay abroad) signed?

Please contact the Internship Officer by email (Internship-ME@ctw.utwente.nl) what her preferred way is.

Before you ask for a signature, please make sure that you have filled in everything excluding signature, signing date & stamp. Name, function, email-address and telephone number can be found here. The dates to be filled in should be the same as you have entered in your Mobility Online application. The question 'Is de student zeevarend' should be checked 'no'.

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Where can I have my Learning Agreement for Traineeship and/or Grant Agreement signed (documents which are used in the Erasmus scholarship application procedure) ?

Please contact the Internship Officer by email (Internship-ME@ctw.utwente.nl) what her preferred way is.

Before you ask for a signature on your Learning Agreement, make sure that you have filled in:
Page 1: Name and email of the UT contact person (= Internship Officer)
Page 3: Responsible person in the sending institution --> Name, Phone number and Email of the Departmental Coordinator (= Internship Officer)

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