A human-centred approach is at the heart of our vision on product and service design. Increasing complexity and diversity in both functionality and use circumstances of products ask for acknowledgement of the use related expertise of stakeholders. Active involvement of a wide range of stakeholders is therefore key to a human centred design process.


To improve user-product interaction the Human Centred Design chair focuses on the development of design methods and tools that support designers in iteratively:

  • eliciting actual user needs;
  • sharing use and user related knowledge within their design team;
  • incorporating the embodied contextual experience of stakeholders in the design process;
  • acknowledging the use related expertise of stakeholders and actively involving them in the elicitation and design process;
  • design products that meet user needs and expectations

Our chair develops scenario-based and participatory design approaches that facilitate leven, cross-disciplinary knowledge exchange between stakeholders and the design team. Workshops, gaming, virtual reality and collaborative prototyping are techniques frequently applied as part of these design supports. We continuously explore new technologies that advance stakeholder involvement and user-product interaction. to groudn our research we collaborate closely with partners in industry and society.

Research Themes

The chair ‘Human Centred Design’ focuses on supporting designers in anticipating use within open-ended design problems with societal impact, in particular design processes of products and services without a predecessor. Areas of applications range from the design of intelligent consumer products to driver support tools and medical appliances, work processes and spaces, and decision-support tools. The chair currently has three research themes:

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