Course code

CE-1810, CE-1811

Dates 2018

Tuesday 9 and 30 October 2018

Tuesday 20 November and 11 December 2018 

Time and Place

9.00 - 17.00 p.m. in building Drienerburght

Course fee

This training will be paid from central funds. However, you do need permission from your head of department.

Group size

Maximum of 12 participants


Karin Brugman, senior trainer het Balkon, education centre in Vasse.

Course materials

Course materials will be provided during the training.


Employees from Secondary Vocational Education level and higher who want to improve their communication skills. You want to convey your message more effectively and better deal with difficult conversations. You also want to understand what is happening in the communication between you and your colleagues, both in individual conversations and during meetings. Also, you want to learn to ask and give feedback without compromising relationships with others.


At the end of the course:
● You have more insight into how you communicate;
● You know what effective communication is;
● You have practiced effective communications skills including giving and receiving feedback.


Communication in one-on-one situations (colleagues, students, managers, etc.):
● listen, summarize, interrogate;
● understanding hidden undercurrents in communication;
● dare to address behavior: give feedback and receive feedback;
● handle cumbersome conversations and conversation partners effectively.

Communication in groups, (optional) departmental discussions, meetings, project groups etc.):
● listen below the surface of the content;
● observing communication patterns in groups;
● effective communicative performance in groups;
● deal with troublesome conversational situations in groups.
* In this training the focus will be on communication in one-on-one situations. However, if participants wish to learn about communication in groups, this can also be treated.


Two full days (total 16 hours), including lunch: 0,5 ECTS.
Presence on both days is necessary.


Not applicable

Further information
Marjolein Rietman
Career Development Centre HR

Sign up for Communication skills

Choose date

  • November 2018
    • Tue 20 November1 option(s)

Student or employee

Login if you're a student or employee of the University of Twente.