Language and communication skills

Communicating with customers: your perfect click

INFORMATION

Course code

CC-1903

Dates 2019

Monday 11 March, 9.00-17.00

Monday 25 March, 9.00-13.00 

Place

UPark hotel 

Course fee

This training will be paid from central funds. However, you do need permission from your head of department.

Group size

Maximum of 12 participants

Trainer

Carine Banning, senior trainer en coach Carine Banning Trainingen

Course materials

Course materials will be provided during the training.

FOR WHOM?

Employees who communicate with customers on a daily basis.

RESULT

The participants will experience eye openers that will help them too communicate more effectively with their customers.

They will understand the impact of their way of communication and will see new possibilities to change a conversation.

We will work on

·      Positive language use

·      The impact of questions

·      How your behavior influences the behavior of your client

·      How to approach different personalities

·      How to deal with dissatisfied clients

·      How to say No in a correct manner

DURATION AND TIME INVESTMENT

The course will be a day and a half.

ADMISSION REQUIREMENTS

None

Further information
Marjolein Rietman
Career Development Centre HR

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