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Communication skills

RESULT

At the end of the course:
● You have more insight into how you communicate;
● You know what effective communication is;
● You have practiced effective communications skills including giving and receiving feedback.

CONTENT

Communication in one-on-one situations (colleagues, students, managers, etc.):
● listen, summarize, interrogate;
● understanding hidden undercurrents in communication;
● dare to address behavior: give feedback and receive feedback;
● handle cumbersome conversations and conversation partners effectively.

Optional*:
Communication in groups, (optional) departmental discussions, meetings, project groups etc.):
● listen below the surface of the content;
● observing communication patterns in groups;
● effective communicative performance in groups;
● deal with troublesome conversational situations in groups.
* In this training the focus will be on communication in one-on-one situations. However, if participants wish to learn about communication in groups, this can also be treated.

  • Course code

    CE-1900

  • Programme is for

    Employees from Secondary Vocational Education level and higher who want to improve their communication skills. You want to convey your message more effectively and better deal with difficult conversations. You also want to understand what is happening in the communication between you and your colleagues, both in individual conversations and during meetings. Also, you want to learn to ask and give feedback without compromising relationships with others.

  • ECTS

    0,5 ECTS.

  • Date

    New dates to be announced

  • Time

    Two full days (total 16 hours), including lunch. Presence on both days is necessary.

  • Location

    U parkhotel

  • Course fee

    This training will be paid from central funds. However, you do need permission from your head of department.

  • Maximum participants

    Maximum 12 participants

  • Trainers

    To be announced 

  • Course materials

    Course materials will be provided during the training.

Further information
Marjolein Rietman
Career Development Centre HR
Sign up for:
Communication skills
Unfortunately, there have no new dates been announced yet. Registration is therefore not possible.