See Course finder

Communicating with customers


The participants will experience eye openers that will help them too communicate more effectively with their customers.

They will understand the impact of their way of communication and will see new possibilities to change a conversation.

We will work on

  • Positive language use
  • The impact of questions
  • How your behavior influences the behavior of your client
  • How to approach different personalities
  • How to deal with dissatisfied clients
  • How to say No in a correct manner

  • Course code


  • Programme is for

    Employees who communicate with customers on a daily basis.

  • Date

    Tuesday 3 September, 9.00-17.00

    Monday 23 September, 9.00-13.00 

  • Time

    The course will be a day and a half.

  • Location

    U parkhotel 

  • Course fee

    This training will be paid from central funds. However, you do need permission from your head of department.

  • Maximum participants

    Maximum 12 participants

  • Trainers

    Carine Banning, senior trainer en coach Carine Banning Trainingen.

    or Amber Teterissa

  • Course materials

    Course materials will be provided during the training.

Further information
Marjolein Rietman
Career Development Centre HR
Sign up for:
Communicating with customers
September 2019
Student or employee of the University of Twente?

Your details