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Communicating with customers

RESULT

The participants will experience eye openers that will help them too communicate more effectively with their customers.

They will understand the impact of their way of communication and will see new possibilities to change a conversation.

We will work on

  • Positive language use
  • The impact of questions
  • How your behavior influences the behavior of your client
  • How to approach different personalities
  • How to deal with dissatisfied clients
  • How to say No in a correct manner


  • Course code

    CC-1906

  • Programme is for

    Employees who communicate with customers on a daily basis.

  • Date

    Wednesday 5 June, 9.00-17.00

    Tuesday 18 June, 9.00-13.00 

  • Time

    The course will be a day and a half.

  • Location

    U parkhotel 

  • Course fee

    This training will be paid from central funds. However, you do need permission from your head of department.

  • Maximum participants

    Maximum 12 participants

  • Trainers

    Carine Banning, senior trainer en coach Carine Banning Trainingen.

  • Course materials

    Course materials will be provided during the training.

Further information
Marjolein Rietman
Career Development Centre HR
Sign up for:
Communicating with customers
June 2019
Student or employee of the University of Twente?

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