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2025
Digital inequality and digital skills: Examining barriers and solutions in Indonesia's mobile banking adoption: Addressing digital disparities to creating opportunities through the development of digital skills, supporting broader adoption and usage of mobile banking services across Indonesia (2025)[Thesis › PhD Thesis - Research external, graduation UT]. University of Twente. Windya Giri, R. R.https://doi.org/10.3990/1.9789036564809Internet appropriation barriers in the lives of Dutch parents living in poverty: A qualitative study (2025)The Information society (E-pub ahead of print/First online). Boerkamp, L. G. P., van der Zeeuw, A., van Deursen, A. J. A. M., van Laar, E. & van der Graaf, S.https://doi.org/10.1080/01972243.2025.2467031Developing Performance Tests to Measure Digital Skills: Lessons Learned From a Cross-National Perspective (2025)Media and Communication, 13. Article 8988. van Laar, E., van Deursen, A. J. A. M., Helsper, E. J. & Schneider, L. S.https://doi.org/10.17645/mac.8988Smart Devices Require Skilled Users: Home Automation Performance Tests among the Dutch Population (2025)International journal of human-computer interaction, 41(2), 1688-1699. Deursen, A. J. A. M. v., de Boer, P. S. & van Rompay, T. J. L.https://doi.org/10.1080/10447318.2024.2364470
2024
The orchestrated digital inequalities of the IoT: How vendor lock-in hinders and playfulness creates IoT benefits in every life (2024)New media & society, 26(10), 5658-5676. Zeeuw, A. v. d., van Deursen, A. J. A. M. & Jansen, G.https://doi.org/10.1177/14614448221138075Digital Inclusion Support Needs of Households in Poverty: Insights From Interviews With Dutch Social Workers (2024)International journal of communication, 18, 3855-3872. Article 1932–8036/20240005. Boerkamp, L. G. P., van Deursen, A. J. A. M., van Laar, E., van der Zeeuw, A. & van der Graaf, S.https://ijoc.org/index.php/ijoc/article/view/22587/4725The lights are on, but no one’s home: A performance test to measure digital skills to use IoT home automation (2024)New media & society, 26(9), 5259-5290. de Boer, P. S., van Deursen, A. J. A. M. & van Rompay, T. J. L.https://doi.org/10.1177/14614448221133737Digital skills among youth: A dataset from a three-wave longitudinal survey in six European countries (2024)Data in brief, 54. Article 110396. Machackova, H., Jaron Bedrosova, M., Muzik, M., Zlamal, R., Fikrlova, J., Literova, A., Dufkova, E., Smahel, D., Boomgaarden, H., Song, H., Tolochko, P., d'Haenens, L., Joris, W., Kalmus, V., Tikerperi, M. L., Opermann, S., Napp, M., Soidla, I., Uibos, A., … Helsper, E. J.https://doi.org/10.1016/j.dib.2024.110396Internet appropriation barriers in the lives of Dutch parents living in poverty: A qualitative study (2024)[Contribution to conference › Poster] Eu-SPRI Annual Conference 2024. Boerkamp, L. G. P., van der Zeeuw, A., van Deursen, A. J. A. M., van Laar, E. & van der Graaf, S.Exploring barriers to and outcomes of internet appropriation among households living in poverty: A systematic literature review (2024)SAGE Open, 14(1). Boerkamp, L. G. P., van Deursen, A. J. A. M., van Laar, E., van der Zeeuw, A. & van der Graaf, S.https://doi.org/10.1177/21582440241233047Factors affecting worker skills required in digital transformations of smes: Case studies in the Netherlands and Turkiye (2024)In Digital Transformation and Sustainable Development in Cities and Organizations (pp. 54-80). IGI Global. Koca, D. & Van Deursen, A.https://doi.org/10.4018/979-8-3693-3567-3.ch003
2023
Het belang van spel en creativiteit bij digitale ongelijkheid en het Internet of Things (2023)Tijdschrift voor communicatiewetenschap, 51(4), 422-426. van der Zeeuw, A., van Deursen, A. J. A. M. & Jansen, G.https://doi.org/10.5117/tCW2023.4.005.ZEEUTheoretical Integration of ySKILLS: Towards a New Model of Digital Literacy (2023)[Book/Report › Report]. Katholieke Universiteit Leuven. Smahel, D., Mascheroni, G., Livingstone, S., Helsper, E. J., van Deursen, A., Tercova, N., Stoilova, M., Georgiou, M., Machackova, H. & Alho, K.https://doi.org/10.5281/zenodo.10090716Trendrapport Digitale Inclusie: Kerncijfers en beleidsaanbevelingen (2023)[Book/Report › Report]. University of Twente. van Deursen, A.The IoT, easy as anything?: Uncovering the importance of digital skills for the Internet of Things (2023)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. de Boer, P. S.https://doi.org/10.3990/1.9789036555951IQ and digital inequality: An empirical investigation (2023)New media & society, 25(6), 1248-1270. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1177/14614448211024012The irony of the smart home: How the IoT shifts power balances and reinforces household values (2023)The Information society, 39(3), 171-182. Zeeuw, A. v. d., van Deursen, A. J. A. M. & Jansen, G.https://doi.org/10.1080/01972243.2023.2189896De digitale inclusie paradox (2023)[Book/Report › Inaugural speech]. University of Twente. van Deursen, A. J. A. M.The future of Communication Science (2023)[Dataset Types › Dataset]. Zenodo. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & Janssen, S.https://doi.org/10.5281/zenodo.10423316Health on the move—can we keep up? Activity tracker performance test to measure data and strategic skills (2023)International journal of human-computer interaction, 39(17), 3377-3387. Boer, P. S. d., Deursen, A. J. A. M. v. & Rompay, T. J. L. v.https://doi.org/10.1080/10447318.2022.2097367The youth Digital Skills Performance Test Results: Report on the results of real-life information navigation and processing, communication and interaction, and content creation and production skills tasks (2023)[Book/Report › Report]. Zenodo. van Deursen, A. J. A. M., van Laar, E., Helsper, E. & Schneider, L.https://doi.org/10.5281/zenodo.8297778
2022
General Health Statuses as Indicators of Digital Inequality and the Moderating Effects of Age and Education: Cross-sectional Study (2022)Journal of medical internet research, 24(10). Article e37845. Van Deursen, A. J. A. M.https://doi.org/10.2196/37845Development and validation of the Internet of Things Skills Scale (IoTSS) (2022)Information, communication and society, 25(13), 1883-1899. van Deursen, A. J. A. M., van der Zeeuw, A., de Boer, P., Jansen, G. & van Rompay, T.https://doi.org/10.1080/1369118X.2021.1900320The youth Digital Skills Performance Tests (2022)[Book/Report › Report]. Katholieke Universiteit Leuven. van Laar, E., van Deursen, A. J. A. M., Helsper, E. J. & Schneider, L.https://doi.org/10.5281/zenodo.7110265Digital inequalities among MSE entrepreneurs in Indonesia: Exploring differences in internet access between internet-users and non internet-users MSE entrepreneurs (2022)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. Yuldinawati, L.https://doi.org/10.3990/1.9789036553964Developing policy aimed at 21st-century digital skills for the creative industries: an interview study with founders and managing directors (2022)Journal of Education and Work, 35(2), 195-209. van Laar, E., van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1080/13639080.2022.2036710Psychological, cultural and socio-structural factors associated with digital immersion in Chilean adolescents (2022)Journal of children and media, 16(1), 21-40. León, M., Rehbein, L., Labbé, C., Van Deursen, A. J. A. M. & Cerda, C.https://doi.org/10.1080/17482798.2021.1904428
2021
IoT as simple as Do Re Mi: A micro-figurational approach to the social context of Internet of Things skills and digital inequalities (2021)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. van der Zeeuw, A.https://doi.org/10.3990/1.9789036552844A Systematic Literature Review of Organizational Factors Influencing 21st-Century Skills (2021)SAGE Open, 11(4). Koehorst, M. M., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://doi.org/10.1177/21582440211067251Mediawijsheid: Conceptualisering en belang in een gemedieerde samenleving. Lacunes in bestaand onderzoek en beleid (2021)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & Helsper, E. J.https://www.utwente.nl/en/centrefordigitalinclusion/Files/mediawijsheid-conceptualisering-en-belang-vandeursen-helsper.pdfyouth Digital Skills Indicator: German questionnaire (2021)[Book/Report › Report]. ySkills. Waechter, N., van Deursen, A. J. A. M., Helsper, E. J., Schneider, L. S. & van Laar, E.https://doi.org/10.5281/zenodo.5076513youth Digital Skills Indicator: Italian questionnaire (2021)[Book/Report › Report]. ySkills. Mascheroni, G., van Deursen, A. J. A. M., Helsper, E. J., Schneider, L. S. & van Laar, E.https://doi.org/10.5281/zenodo.5076564youth Digital Skills Indicator: Finnish questionnaire (2021)[Book/Report › Report]. ySkills. Mannerström, R., Helsper, E. J., Schneider, L. S., van Deursen, A. J. A. M. & van Laar, E.https://doi.org/10.5281/zenodo.5076526youth Digital Skills Indicator (2021)[Book/Report › Report]. ySkills. Helsper, E. J., Schneider, L., van Deursen, A. J. A. M. & van Laar, E.https://doi.org/10.5281/zenodo.4620874youth Digital Skills Indicator: Estonian questionnaire (2021)[Book/Report › Report]. ySkills. Tikerperi, M.-L., Beilmann, M., Kalmus, V., Opermann, S., van Deursen, A. J. A. M., Helsper, E., Schneider, L. & van Laar, E.https://doi.org/10.5281/zenodo.5076536youth Digital Skills Indicator: Polish questionnaire (2021)[Book/Report › Report]. ySkills. Pyzalski, J., Walter, N., Iwanicka, A., Bartkowiak, K., Helsper, E. J., Schneider, L. S., van Deursen, A. J. A. M. & van Laar, E.https://doi.org/10.5281/zenodo.5076548youth Digital Skills Indicator: Portuguese questionnaire (2021)[Book/Report › Report]. ySkills. Ponte, C., Batista, S., Helsper, E. J., Schneider, L. S., van Deursen, A. J. A. M. & van Laar, E.https://doi.org/10.5281/zenodo.5076573youth Digital Skills Indicator: Dutch questionnaire (2021)[Book/Report › Report]. ySkills. van Deursen, A. J. A. M., Helsper, E., Schneider, L. & van Laar, E.https://doi.org/10.5281/zenodo.5076557youth Digital Skills Indicator. Dutch questionnaire (2021)[Dataset Types › Dataset]. Zenodo. van Deursen, A. J. A. M., Helsper, E. J., Schneider, L. S. & van Laar, E.https://doi.org/10.5281/zenodo.5076557youth Digital Skills Indicator. German questionnaire (2021)[Dataset Types › Dataset]. Zenodo. Waechter, N., Helsper, E. J., Schneider, L. S., van Deursen, A. J. A. M. & van Laar, E.https://doi.org/10.5281/zenodo.5076512Internet- en Internet of Things-vaardigheden in Nederland anno 2021 (2021)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M.https://alexandervandeursen.nl/Joomla/Media/Reports/2021%20-%20Internet%20en%20IoT%20skills_Deursen.pdfDigital inequalities in the Internet of Things: differences in attitudes, material access, skills, and usage (2021)Information, communication and society, 24(2), 258-276. van Deursen, A. J. A. M., van der Zeeuw, A., de Boer, P., Jansen, G. & van Rompay, T.https://doi.org/10.1080/1369118X.2019.1646777Measuring internet skills in a general population: A large-scale validation of the short Internet Skills Scale in Slovenia (2021)The Information society, 37(2), 63-81. Grošelj, D., van Deursen, A. J. A. M., Dolničar, V., Burnik, T. & Petrovčič, A.https://doi.org/10.1080/01972243.2020.1862377
2020
The youth Digital Skills Indicator: Report on the conceptualisation and development of the ySKILLS digital skills measure (2020)[Book/Report › Report]. Katholieke Universiteit Leuven. Helsper, E. J., Scheider, L. S., van Deursen, A. J. A. M. & van Laar, E.Digitale vaardigheden: Een onderzoeks- en beleidsagenda (2020)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & Helsper, E. J.https://www.rijksoverheid.nl/documenten/rapporten/2020/12/20/digitale-vaardigheden-een-onderzoeks-en-beleidsagenda#:~:text=Adviesrapport%20dat%20op%20basis%20van,inclusiebeleid%20onderbouwt%20en%20richting%20geeft.&text=Ook%20beschrijft%20het%20rapport%20digitale,zijn%20in%20de%20nabije%20toekomst.Modernizing Creative Work: How organizations in the creative industries can support knowledge workers to develop the skills they need (2020)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. Koehorst, M. M.https://doi.org/10.3990/1.9789036550895How to apply IoT skills at home: Inequalities in cultural repertoires and its interdependency chains (2020)Poetics, 83. Article 101486. van der Zeeuw, A., van Deursen, A. J. A. M. & Jansen, G.https://doi.org/10.1016/j.poetic.2020.101486Internet-of-Things Skills Among the General Population: Task-Based Performance Test Using Activity Trackers (2020)JMIR human factors, 7(4). Article e22532. de Boer, P. S., van Deursen, A. J. A. M. & van Rompay, T. J. L.https://doi.org/10.2196/22532Digital Inequality During a Pandemic: Quantitative Study of Differences in COVID-19–Related Internet Uses and Outcomes Among the General Population (2020)Journal of medical internet research, 22(8). Article e20073. van Deursen, A. J. A. M.https://doi.org/10.2196/20073Measuring the levels of 21st-century digital skills among professionals working within the creative industries: A performance-based approach (2020)Poetics, 81. Article 101434. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://doi.org/10.1016/j.poetic.2020.101434Taking advantage of the Internet: A qualitative analysis to explain why educational background is decisive in gaining positive outcomes (2020)Poetics, 80. Article 101426. Scheerder, A. J., van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1016/j.poetic.2019.101426Determinants of 21st-century skills and 21st-century digital skills for workers: A systematic literature review (2020)SAGE Open, 10(1), 1-14. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://doi.org/10.1177/2158244019900176
2019
Inevitable inequalities?: Exploring Differences in Internet Domestication Between Less and Highly Educated Families (2019)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. Scheerder, A. J.https://doi.org/10.3990/1.9789036548571Determinants of 21st-century digital skills: A large-scale survey among working professionals (2019)Computers in human behavior, 100, 93-104. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://doi.org/10.1016/j.chb.2019.06.017What are E-ssential skills?: A multimethod approach to 21st-century digital skills within the creative industries (2019)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. van Laar, E.https://doi.org/10.3990/1.9789036548670Negative outcomes of Internet use: A qualitative analysis in the homes of families with different educational backgrounds (2019)The Information society, 35(5), 286-298. Scheerder, A. J., van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1080/01972243.2019.1649774Exploring the Creative Industries: Toward a Classification by Process and Job Functions (2019)Journal of Innovation Management, 7(3), 69-95. Koehorst, M. M., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://doi.org/10.24840/2183-0606_007.003_0005Digitale ongelijkheid in Nederland: Internetgebruik van mensen van 55 jaar en ouder (2019)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M.https://alexandervandeursen.nl/Joomla/Media/Reports/2019_Digitale_Ongelijkheid_55+_vanDeursen.pdfInternet use in the home: Digital inequality from a domestication perspective (2019)New media & society, 21(10), 2099-2118. Scheerder, A. J., van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1177/1461444819844299The sequential and conditional nature of 21st-century digital skills (2019)International journal of communication, 13, 3462-3487. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://ijoc.org/index.php/ijoc/article/view/10925Inequalities in the social use of the Internet of things: A capital and skills perspective (2019)New media & society, 21(6), 1344-1361. van der Zeeuw, A., van Deursen, A. J. & Jansen, G.https://doi.org/10.1177/1461444818821067Examining the sequentiality of 21st-century digital skills: A path analysis (2019)[Contribution to conference › Paper] 69th Annual International Communication Association Conference 2019. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.Accepting the Internet-of-Things in our homes: The role of user skills (2019)Telematics and informatics, 36, 147-156. de Boer, P. S., van Deursen, A. J. A. M. & van Rompay, T. J. L.https://doi.org/10.1016/j.tele.2018.12.004The first-level digital divide shifts from inequalities in physical access to inequalities in material access (2019)New media & society, 21(2), 354-375. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1177/1461444818797082Twenty-first century digital skills for the creative industries workforce: Perspectives from industry experts (2019)First monday, 24(1). van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://journals.uic.edu/ojs/index.php/fm/article/view/9476
2018
21st-Century digital skills instrument aimed at working professionals: Conceptual development and empirical validation (2018)Telematics and informatics, 35(8), 2184-2200. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://doi.org/10.1016/j.tele.2018.08.006Digitale ongelijkheid in Nederland anno 2018 (2018)[Book/Report › Report]. University of Twente. van Deursen, A.http://www.alexandervandeursen.nl/Joomla/Media/Reports/2018_Digitale_Ongelijkheid_vanDeursen.pdfSocial network site skills for communication professionals: Conceptualization, operationalization, and an empirical Investigation (2018)IEEE transactions on professional communication, 62(1), 43-54. van Deursen, A. J. A. M., Verlage, C. & van Laar, E.https://doi.org/10.1109/TPC.2018.2867168First- and second-level digital divides in Cuba: Differences in Internet motivation, access, skills and usage (2018)First monday, 23(8). van Deursen, A. & Andrade, L. S.https://doi.org/10.5210/fm.v23i8.8258Collateral benefits of Internet use: Explaining the diverse outcomes of engaging with the Internet (2018)New media & society, 20(7), 2333-2351. Van Deursen, A. J. A. M. & Helsper, E. J.https://doi.org/10.1177/1461444817715282Any Thing for Anyone? A New Digital Divide in Internet-of-Things Skills (2018)Policy & internet, 10(2), 122-140. van Deursen, A. J. A. M. & Mossberger, K.https://doi.org/10.1002/poi3.171Determinants of 21st-century digital skills: A systematic literature review (2018)[Contribution to conference › Paper] 68th Annual International Communication Association Conference 2018. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.Gebruik van Internet Of Things in Nederland anno 2018 (2018)[Book/Report › Report]. University of Twente. van Deursen, A., van der Zeeuw, A., de Boer, P., Jansen, G. & van Rompay, T.Exploring the Internet Access of Indonesian SME Entrepreneurs (2018)International Journal of Business, 23(3), 235-247. Yuldinawati, L., van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Strategies and cues adolescents use to assess the age of an online stranger (2018)Information, communication and society, 21(8), 1168-1185. Groenestein, M. P., Baas, N., van Deursen, A. J. A. M. & de Jong, M. D. T.https://doi.org/10.1080/1369118X.2017.1309443
2017
Determinants of Internet skills, use and outcomes: A systematic review of the second- and third-level digital divide (2017)Telematics and informatics, 34(8), 1607-1624. Scheerder, A., van Deursen, A. & van Dijk, J.https://doi.org/10.1016/j.tele.2017.07.00721st-Century digital skills for work: A systematic literature review (2017)[Contribution to conference › Paper] 67th Annual Conference of the International Communication Association 2017. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.Corrigendum to "Impact of the digital divide on e-government: Expanding from channel choice to channel usage" [Gov. Inf. Q. 33(4) 685-692] (2017)Government information quarterly, 34(3), 566-566. Ebbers, W. E., Jansen, M. G. M. & van Deursen, A. J. A. M.https://doi.org/10.1016/j.giq.2017.09.002Do the rich get digitally richer?: Quantity and quality of support for digital engagement (2017)Information, communication and society, 20(5), 700-714. Helsper, E. & van Deursen, A. J. A. M.https://doi.org/10.1080/1369118X.2016.1203454Habilidades digitales relacionadas con el medio y el contenido: la importancia del nivel educativo: Medium and content related Digital Skills: the importance of education level of attainment (2017)Panorama Social, 25, 137-152. Article 10. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & Peters, O.https://dialnet.unirioja.es/servlet/articulo?codigo=6371393The Compoundness and Sequentiality of Digital Inequality (2017)International journal of communication, 11, 452-473. van Deursen, A. J. A. M., Helsper, E., Eynon, R. & van Dijk, J. A. G. M.http://ijoc.org/index.php/ijoc/article/view/5739The relation between 21st-century skills and digital skills: A systematic literature review (2017)Computers in human behavior, 72, 577-588. van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M. & de Haan, J.https://doi.org/10.1016/j.chb.2017.03.010
2016
Impact of the digital divide on e-government: Expanding from channel choice to channel usage (2016)Government information quarterly, 33(4), 685-692. Ebbers, W. E., Jansen, M. G. M. & van Deursen, A. J. A. M.https://doi.org/10.1016/j.giq.2016.08.007Development and validation of the Internet Skills Scale (ISS) (2016)Information, communication and society, 19(6), 804-823. van Deursen, A. J. A. M., Helsper, E. J. & Eynon, R.https://doi.org/10.1080/1369118X.2015.1078834Modeling traditional literacy, internet skills and internet usage: an empirical study (2016)Interacting with computers, 28(1), 13-26. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1093/iwc/iwu027Compound and Sequential Digital Exclusion: Internet Skills, Uses, and Outcomes (2016)[Contribution to conference › Paper] 66th Annual Conference of the International Communication Association, ICA 2016. van Deursen, A. J. A. M., Helsper, E., Eynon, R. & van Dijk, J. A. G. M.Quantity and Quality of Support for Digital Engagement (2016)[Contribution to conference › Paper] 66th Annual Conference of the International Communication Association, ICA 2016. van Deursen, A. J. A. M. & Helsper, E.Measuring types of internet use: from digital skills to tangible outcomes project report (2016)[Book/Report › Report]. Oxford University Press. Helsper, E. J., van Deursen, A. J. A. M. & Eynon, R.Tablet use in primary education: Adoption hurdles and attitude determinants (2016)Education and information technologies, 21(5), 971-990. van Deursen, A. J. A. M., Ben Allouch, S. & Ruijter, L. P.https://doi.org/10.1007/s10639-014-9363-3
2015
The development and validation of testing materials for literacy, numeracy and digital skills in a Dutch context (2015)International review of education, 61(5), 655-671. de Greef, M., Segers, M., Nijhuis, J., Lam, J. F., van Groenestijn, M., van Hoek, F., van Deursen, A. J. A. M., Bohnenn, E. & Tubbing, M.https://doi.org/10.1007/s11159-015-9519-4Internet skills levels increase, but gaps widen (2015)[Contribution to conference › Paper] 65th Annual Conference of the International Communication Association, ICA 2015. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.A nuanced understanding of Internet use and non-use among the elderly (2015)European journal of communication, 30(2), 171-187. van Deursen, A. J. A. M. & Helsper, E. J.https://doi.org/10.1177/0267323115578059Digital skills in Europe: research and policy (2015)In Digital Divides: The New Challenges and Opportunities of e-Inclusion (pp. 125-148) (Public administration and public policy). CRC Press (Taylor & Francis). Helsper, E. J. & van Deursen, A. J. A. M.Digitale ongelijkheid in Nederland (2015)In ICT kennis en economie 2015 (pp. 274-281). CBS. van Deursen, A. J. A. M.http://download.cbs.nl/pdf/ict-kennis-economie-2015-pub.pdfInternet skill levels increase, but gaps widen: a longitudinal cross-sectional analysis (2010–2013) among the Dutch population (2015)Information, communication and society, 18(7), 782-797. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1080/1369118X.2014.994544Modeling habitual and addictive smartphone behavior: The role of smartphone usage types, emotional intelligence, social stress, self-regulation, age, and gender (2015)Computers in human behavior, 45, 411-420. van Deursen, A. J. A. M., Bolle, C. L., Hegner, S. M. & Kommers, P. A. M.https://doi.org/10.1016/j.chb.2014.12.039New Media and the Digital Divide (2015)In International Encyclopedia of the Social & Behavioral Sciences (Second Edition) (pp. 787-792). Elsevier. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1016/B978-0-08-097086-8.95086-4Tangible outcomes of internet use: from digital skills to tangible outcomes project report (2015)[Book/Report › Report]. Oxford University Press. Helsper, E. J., van Deursen, A. J. A. M. & Eynon, R.http://www.oii.ox.ac.uk/research/projects/?id=112The third level digital divide: who benefits most from being online? (2015)In Communication and Information Technologies Annual (pp. 29-52) (Studies in Media and Communications; Vol. 9). Emerald. van Deursen, A. J. A. M. & Helsper, E. J.https://doi.org/10.1108/S2050-206020150000010002Toward a Multifaceted Model of Internet Access for Understanding Digital Divides: An Empirical Investigation (2015)The Information society, 31(5), 379-391. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1080/01972243.2015.1069770
2014
The digital divide shifts to differences in usage (2014)New media & society, 16(3), 507-526. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1177/1461444813487959Digital skills: unlocking the information society (2014)[Book/Report › Book]. Palgrave Macmillan. van Dijk, J. A. G. M. & van Deursen, A. J. A. M.https://doi.org/10.1057/9781137437037Digitale ongelijkheid (2014)[Contribution to conference › Paper] Werkconferentie Samen Digitaal. van Deursen, A. J. A. M.Hebben burgers wel de juiste digitale vaardigheden? (2014)[Contribution to conference › Paper] Social Service Congres 2014. van Deursen, A. J. A. M.Increasing inequalities in what we do online: A longitudinal cross sectional analysis of Internet activities among the Dutch population (2010 to 2013) over gender, age, education, and income (2014)Telematics and informatics, 32(2), 259-272. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & ten Klooster, P. M.https://doi.org/10.1016/j.tele.2014.09.003Internet skills, sources of support, and benefiting from internet use (2014)International journal of human-computer interaction, 30(4), 278-290. van Deursen, A. J. A. M., Courtois, C. & van Dijk, J. A. G. M.https://doi.org/10.1080/10447318.2013.858458Loss of labor time due to malfunctioning ICTs and ICT skill insufficiencies (2014)International journal of manpower, 35(5), 703-719. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1108/IJM-07-2012-0102Measuring digital skills : from digital skills to tangible outcomes project report (2014)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M., Helsper, E. & Eynon, R.http://www.oii.ox.ac.uk/publications/Measuring_Digital_Skills.pdfPrimary School Children’s Internet Skills: A Report on Performance Tests of Operational, Formal, Information, and Strategic Internet Skills (2014)International journal of communication, 8. van Deursen, A. J. A. M., Görzig, A., van Delzen, M., Perik, H. T. M. & Stegeman, A. G.http://ijoc.org/index.php/ijoc/article/view/2407/1135Revising TAM for hedonic location-based social networks: the influence of TAM, perceived enjoyment, innovativeness and extraversion (2014)International journal of web based communities, 10(2), 188-210. Bouwman, M. E., Kommers, P. A. M. & van Deursen, A. J. A. M.https://doi.org/10.1504/IJWBC.2014.060355
2013
Traditional literacy and internet skills as determinants of internet usage: a structural model (2013)In 63rd Annual ICA conference (pp. -). International Cartographic Association. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & Peters, O.Development of the DIS-scale (Diagnostic Illiteracy Scale) in order to reveal illiteracy among adults (2013)Andragoske studije = Andragogical studies(1/April), 37-46. de Greef, M., van Deursen, A. J. A. M. & Tubbing, M.ICT-competenties op de werkvloer: wel zo belangrijk? Interviews met managers in zes topsectoren (2013)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Information and strategic Internet skills of secondary students: A performance test (2013)Computers & education, 63, 218-226. van Deursen, A. J. A. M. & van Diepen, S.https://doi.org/10.1016/j.compedu.2012.12.007Who benefits most online? (2013)[Book/Report › Book]. London School of Economics and Political Science. van Deursen, A. J. A. M.Zicht op ICT-competenties. Een werknemersperspectief in zes topsectoren (2013)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2012
Internet Skills and Support Matter (2012)[Contribution to conference › Paper] 62nd Annual Conference of the International Communication Association, ICA 2012. van Deursen, A. J. A. M., Courtois, C. & van Dijk, J. A. G. M.A social revolution online? The digital divide shifts to gaps of usage (2012)[Contribution to conference › Paper] 62nd Annual Conference of the International Communication Association, ICA 2012. van Dijk, J. A. G. M. & van Deursen, A. J. A. M.Age and Internet Skills: Rethinking the Obvious (2012)In Generational Use of New Media (pp. 171-184). Ashgate Publishing. van Deursen, A. J. A. M.CTRL ALT DELETE. Productiviteitsverlies door ICT-problemen en ontoereikende digitale vaardigheden (2012)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Digitale vaardigheden - Sleutel tot de informatiesamenleving. (2012)In De transformerende kracht van ICT. Jaarboek ICT en samenleving 2012 (pp. -) (9e editie). Media Update. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Internet skill-related problems in accessing online health information and services (2012)International journal of medical informatics, 81(1), 61-72. van Deursen, A. J. A. M.https://doi.org/10.1016/j.ijmedinf.2011.10.005Proposing A Survey Instrument for Measuring Operational, Formal, Information And Strategic Internet Skills (2012)[Contribution to conference › Paper] 62nd Annual Conference of the International Communication Association, ICA 2012. van Deursen, A. J. A. M., Peters, O. & van Dijk, J. A. G. M.Proposing a survey instrument for measuring operational, formal, information and strategic Internet skills (2012)International journal of human-computer interaction, 28(12), 827-837. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & Peters, O.https://doi.org/10.1080/10447318.2012.670086The digital divide (2012)In International Encyclopedia of the Social & Behavioral Sciences (pp. -). Elsevier. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Trendrapport internetgebruik 2012. Een Nederlands en Europees perspectief (2012)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2011
Etmaal van de communicatiewetenschap (2011)Tijdschrift voor communicatiewetenschap, 39(4), 2-4. van Dijk, J., van Deursen, A., Galetzka, M., Gosselt, J., Kragt, A., Peters, O. & Tollenaar, W.https://doi.org/10.5117/2011.039.004.002Redactioneel (2011)Tijdschrift voor communicatiewetenschap, 39(4), 3-4. van Dijk, J., van Deursen, A., Galetzka, M., Gosselt, J., Kragt, A., Peters, O. & Tollenaar, W.https://doi.org/10.5117/2011.039.004.001Validation of a Dutch version of the eHealth Literacy Scale (2011)[Other contribution › Other contribution]. van der Vaart, R., van Deursen, A. J. A. M., Drossaert, C. H. C., van Dijk, J. A. G. M., Taal, E. & van de Laar, M. A. F. J.Does the eHealth Literacy Scale (eHEALS) Measure What it Intends to Measure?: Validation of a Dutch version of the eHEALS in Two Adult populations (2011)Journal of medical internet research, 13(4). Article e86. van der Vaart, R., van Deursen, A. J. A. M., Drossaert, C. H. C., Taal, E., van Dijk, J. A. G. M. & van de Laar, M. A. F. J.https://doi.org/10.2196/jmir.1840Internet skills and the digital divide (2011)New media & society, 13(6), 893-911. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1177/1461444810386774Internet skills performance tests: are people ready for eHealth? (2011)Journal of medical internet research, 13(2 e35). Article e35. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.2196/jmir.1581Rethinking internet skills: the contribution of gender, age, education, internet experience, and hours online to medium- and content-related internet skills (2011)Poetics, 39(2), 125-144. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & Peters, O.https://doi.org/10.1016/j.poetic.2011.02.001Trendrapport computer en internetgebruik 2011. Een Nederlands en Europees perspectief. (2011)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2010
Internet Skills: Vital assets in an information society (2010)[Thesis › PhD Thesis - Research UT, graduation UT]. University of Twente. van Deursen, A. J. A. M.https://doi.org/10.3990/1.9789036530866Civil servants' internet skills: are they ready for e-government? (2010)In Electronic Government: 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010 (pp. 132-143) (Lecture notes in computer science; Vol. 6228). Springer. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1007/978-3-642-14799-9_12The older the better. Rethinking internet skills. The role of gender, age, education, internet experience, and hours spent online. (2010)[Contribution to conference › Paper] 60th Annual Conference of the International Communication Association, ICA 2010. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & Peters, O.Traditional media skills and digital media skills: much of a difference? (2010)[Contribution to conference › Paper] 60th Annual Conference of the International Communication Association, ICA 2010. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Measuring internet skills (2010)International journal of human-computer interaction, 26(10), 891-916. van Deursen, A. & van Dijk, J. A. G. M.https://doi.org/10.1080/10447318.2010.496338Trendreport Computer- en Internetgebruik 2010. Een Nederlands en Europees perspectief. (2010)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2009
Digitale vaardigheden van Nederlandse burgers (2009)[Other contribution › Other contribution]. van Deursen, A. J. A. M.Oud en jong onhandig op Internet (2009)[Other contribution › Other contribution]. van Deursen, A. J. A. M.Oud en jong onhandig op Internet (2009)[Other contribution › Other contribution]. van Deursen, A. J. A. M.Ook jongeren verdwalen op het Internet (2009)Trouw, 17-19. van Deursen, A. J. A. M.De digitale burger moet nog veel leren (2009)Digitaal bestuur, 5, 28-29. van Deursen, A. J. A. M.Digitale vaardigheden van ambtenaren (2009)InGovernment, 4, 45-45. van Deursen, A. J. A. M.http://www.ingovernment.nl/artikelpd/digitale-vaardigheden-van-ambtenareneVaardigheden en eAwareness van Nederlandse ambtenaren (2009)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Improving digital skills for the use of online public information and services (2009)Government information quarterly, 26(2), 333-340. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1016/j.giq.2008.11.002Inequalities of Digital Skills and How to Overcome Them (2009)In Handbook of Research on Overcoming Digital Divides: Constructing an Equitable and Competitive Information Society (pp. 278-291). Information Science Reference. van Dijk, J. A. G. M. & van Deursen, A. J. A. M.Trendrapport Computers en Internet: Motivatie, Toegang, Gebruik en Vaardigheden. Een Europees en Nederlands perspectief (2009)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Using the internet: skill related problems in users’ online behavior (2009)Interacting with computers, 21(5-6), 393-402. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1016/j.intcom.2009.06.005
2008
Measuring Digital Skills (2008)[Other contribution › Other contribution]. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Elektronische overheid: spelmaker of spelbreker? (2008)SC, 6-6. Ebbers, W. E., Jansen, W., van Deursen, A. J. A. M. & Pieterson, W. J.Digitale vaardigheden van Nederlandse burgers, Een prestatiemeting van operationele, formele, informatie en strategische vaardigheden bij het gebruik van overheidswebsites (2008)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.Using online public services: a measurement of citizens’ operational, formal, information and strategic skills (2008)In Electronic Government: 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008 (pp. 195-206) (Lecture notes in computer science; Vol. 5184). Springer. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.https://doi.org/10.1007/978-3-540-85204-9_17
2007
Where to go in the near future: diverging perspectives on online public service delivery (2007)In Electronic Government (pp. 269-280) (Lecture notes in computer science; Vol. 4654). Springer. van Deursen, A. J. A. M.https://doi.org/10.1007/978-3-540-74444-3_13Electronische publieke dienstverlening in de toekomst: opinies over de strategische doelstellingen en perspectieven achter elektronische overheidsdienstverlening (2007)[Book/Report › Report]. University of Twente. van Deursen, A. J. A. M., van Dijk, J. A. G. M. & Boland, D.eServices for Citizens: The Dutch Usage Case (2007)In Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings (pp. 155-166) (Lecture Notes in Computer Science; Vol. 4656). Springer. van Dijk, J., Pieterson, W., van Deursen, A. & Ebbers, W.https://doi.org/10.1007/978-3-540-74444-3_14
2006
Why E-government usage lags behind: explaining the gap between potential and actual usage of electronic public services in the Netherlands (2006)In Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings (pp. 269-280) (Lecture Notes in Computer Science; Vol. 4084). Springer. van Deursen, A., van Dijk, J. & Ebbers, W. E.https://doi.org/10.1007/11823100_24The internet as a service channel in the public sector (2006)[Other contribution › Other contribution]. van Deursen, A. J. A. M. & Pieterson, W. J.Acceptatie van het B-dossier. Acceptatieraamwerk en onderzoeksopzet B-dossier (2006)[Book/Report › Report]. Telematica Instituut. van Deursen, A. J. A. M. & van der Geest, T.Explaining and analyzing audiences: A social cognitive approach to selectivity and media use (2006)Communications, 31(3), 279-308. Peters, O., Rickes, M., Jöckel, S., von Criegern, C. & van Deursen, A. J. A. M.https://doi.org/10.1515/COMMUN.2006.019Kwalitatief acceptatieonderzoek B-dossier. Kwalitatieve onderzoeksopzet voor acceptatie van het B-dossier (2006)[Book/Report › Report]. Telematica Instituut. van Deursen, A. J. A. M. & van der Geest, T.Kwantitatief acceptatieonderzoek B-dossier. Kwantitatieve onderzoeksopzet voor acceptatie van het B-dossier (2006)[Book/Report › Report]. Telematica Instituut. van Deursen, A. J. A. M. & van der Geest, T.Uitwerking focusgroepen B-dossier (2006)[Book/Report › Report]. Telematica Instituut. van Deursen, A. J. A. M. & van der Geest, T.https://doc.telin.nl/dscgi/ds.py/Get/File-64867Van aanbod naar vraag, tijd voor een perspectiefwisseling: Verkennend onderzoek naar het gebruik van elektronische overheidsdiensten, door burgers in Nederland, 2005 (2006)[Book/Report › Report]. Universiteit Twente, Afdeling Communicatiewetenschap. van Deursen, A. J. A. M. & van Dijk, J. A. G. M.