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2026
Cocreating support: toward a digital inclusion intervention for parents in poverty (2026) CoDesign (E-pub ahead of print/First online) . Boerkamp, L. G. P. , van Deursen, A. J. A. M. , van Laar, E. , van der Zeeuw, A. , van der Graaf, S. & Lutkenhaus, R. https://doi.org/10.1080/15710882.2025.2608872 Shaping support, side by side: A multi-step approach toward digital inclusion interventions for households in poverty (2026) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . Boerkamp, L. G. P. https://doi.org/10.3990/1.9789036568920
2025
Evaluating a digital inclusion intervention for parents in poverty: results from qualitative research (2025) Journal of Social Intervention, 34(3) , 3-23 . Boerkamp, L. G. P. , van Deursen, A. J. A. M. , van Laar, E. , van der Zeeuw, A. & van der Graaf, S. https://doi.org/10.54431/jsi.869 Youth digital well-being: The role of digital skills and positive and negative digital outcomes in youth's subjective well-being (2025) Computers in human behavior reports, 20 . Article 100796 . Yasmine, D. I. , Colombijn, F. , van Deursen, A. J. A. M. & van Ingen, E. https://doi.org/10.1016/j.chbr.2025.100796 Internet skills, digital engagement, and outcomes among urban youth in Jakarta, Indonesia: incorporating a Global South context in measuring digital inequality (2025) Information, communication and society, 28(15) , 2774-2794 . Yasmine, D. I. , Colombijn, F. , Deursen, A. J. A. M. v. & van Ingen, E. https://doi.org/10.1080/1369118X.2025.2479778 Cocreating and Evaluating a Digital Inclusion Intervention for Parents in Poverty: Results from Qualitative Research (2025) [Contribution to conference › Poster] 2025 BMS Research Conference . Boerkamp, L. G. P. , van Deursen, A. J. A. M. , van Laar, E. , van der Zeeuw, A. , van der Graaf, S. & Lutkenhaus, R. The role of social work in digital inclusion: a systematic literature review (2025) European Journal of Social Work (E-pub ahead of print/First online) . Hartman-van der Laan, M. , Van Deursen, A. J. A. M. , van Laar, E. & Tuinstra, J. https://doi.org/10.1080/13691457.2025.2553856 Exploring labor market dynamics in digital transformations: The perspective of Dutch SMEs (2025) Journal of the International Council for Small Business (E-pub ahead of print/First online) . Koca, D. & van Deursen, A. https://doi.org/10.1080/26437015.2025.2538182 Internet appropriation barriers in the lives of Dutch parents living in poverty: A qualitative study (2025) The Information society, 41(3) , 195-208 . Boerkamp, L. G. P. , van der Zeeuw, A. , van Deursen, A. J. A. M. , van Laar, E. & van der Graaf, S. https://doi.org/10.1080/01972243.2025.2467031 Van onzichtbare achterblijver naar digitaal meedoen: Inzichten en succesfactoren van proeftuinen met het digitaal meedoen pakket (2025) [Book/Report › Report] . University of Twente . van der Zeeuw, A. , van Laar, E. , van Deursen, A. J. A. M. & Lutkenhaus, R. https://doi.org/10.3990/1.496473940 Digital inequality and digital skills: Examining barriers and solutions in Indonesia's mobile banking adoption: Addressing digital disparities to creating opportunities through the development of digital skills, supporting broader adoption and usage of mobile banking services across Indonesia (2025) [Thesis › PhD Thesis - Research external, graduation UT] . University of Twente . Windya Giri, R. R. https://doi.org/10.3990/1.9789036564809 Developing Performance Tests to Measure Digital Skills: Lessons Learned From a Cross-National Perspective (2025) Media and Communication, 13 . Article 8988 . van Laar, E. , van Deursen, A. J. A. M. , Helsper, E. J. & Schneider, L. S. https://doi.org/10.17645/mac.8988 Smart Devices Require Skilled Users: Home Automation Performance Tests among the Dutch Population (2025) International journal of human-computer interaction, 41(2) , 1688-1699 . Deursen, A. J. A. M. v. , de Boer, P. S. & van Rompay, T. J. L. https://doi.org/10.1080/10447318.2024.2364470
2024
The orchestrated digital inequalities of the IoT: How vendor lock-in hinders and playfulness creates IoT benefits in every life (2024) New media & society, 26(10) , 5658-5676 . Zeeuw, A. v. d. , van Deursen, A. J. A. M. & Jansen, G. https://doi.org/10.1177/14614448221138075 Digital Inclusion Support Needs of Households in Poverty: Insights From Interviews With Dutch Social Workers (2024) International journal of communication, 18 , 3855-3872 . Article 1932–8036/20240005 . Boerkamp, L. G. P. , van Deursen, A. J. A. M. , van Laar, E. , van der Zeeuw, A. & van der Graaf, S. https://ijoc.org/index.php/ijoc/article/view/22587/4725 The lights are on, but no one’s home: A performance test to measure digital skills to use IoT home automation (2024) New media & society, 26(9) , 5259-5290 . de Boer, P. S. , van Deursen, A. J. A. M. & van Rompay, T. J. L. https://doi.org/10.1177/14614448221133737 Digital skills among youth: A dataset from a three-wave longitudinal survey in six European countries (2024) Data in brief, 54 . Article 110396 . Machackova, H. , Jaron Bedrosova, M. , Muzik, M. , Zlamal, R. , Fikrlova, J. , Literova, A. , Dufkova, E. , Smahel, D. , Boomgaarden, H. , Song, H. , Tolochko, P. , d'Haenens, L. , Joris, W. , Kalmus, V. , Tikerperi, M. L. , Opermann, S. , Napp, M. , Soidla, I. , Uibos, A. , … Helsper, E. J. https://doi.org/10.1016/j.dib.2024.110396 Internet appropriation barriers in the lives of Dutch parents living in poverty: A qualitative study (2024) [Contribution to conference › Poster] Eu-SPRI Annual Conference 2024 . Boerkamp, L. G. P. , van der Zeeuw, A. , van Deursen, A. J. A. M. , van Laar, E. & van der Graaf, S. Exploring barriers to and outcomes of internet appropriation among households living in poverty: A systematic literature review (2024) SAGE Open, 14(1) . Boerkamp, L. G. P. , van Deursen, A. J. A. M. , van Laar, E. , van der Zeeuw, A. & van der Graaf, S. https://doi.org/10.1177/21582440241233047 Factors affecting worker skills required in digital transformations of smes: Case studies in the Netherlands and Turkiye (2024) In Digital Transformation and Sustainable Development in Cities and Organizations (pp. 54-80) . IGI Global . Koca, D. & Van Deursen, A. https://doi.org/10.4018/979-8-3693-3567-3.ch003
2023
Het belang van spel en creativiteit bij digitale ongelijkheid en het Internet of Things (2023) Tijdschrift voor communicatiewetenschap, 51(4) , 422-426 . van der Zeeuw, A. , van Deursen, A. J. A. M. & Jansen, G. https://doi.org/10.5117/tCW2023.4.005.ZEEU Theoretical Integration of ySKILLS: Towards a New Model of Digital Literacy (2023) [Book/Report › Report] . Katholieke Universiteit Leuven . Smahel, D. , Mascheroni, G. , Livingstone, S. , Helsper, E. J. , van Deursen, A. , Tercova, N. , Stoilova, M. , Georgiou, M. , Machackova, H. & Alho, K. https://doi.org/10.5281/zenodo.10090716 Trendrapport Digitale Inclusie: Kerncijfers en beleidsaanbevelingen (2023) [Book/Report › Report] . University of Twente . van Deursen, A. The IoT, easy as anything?: Uncovering the importance of digital skills for the Internet of Things (2023) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . de Boer, P. S. https://doi.org/10.3990/1.9789036555951 IQ and digital inequality: An empirical investigation (2023) New media & society, 25(6) , 1248-1270 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1177/14614448211024012 The irony of the smart home: How the IoT shifts power balances and reinforces household values (2023) The Information society, 39(3) , 171-182 . Zeeuw, A. v. d. , van Deursen, A. J. A. M. & Jansen, G. https://doi.org/10.1080/01972243.2023.2189896 De digitale inclusie paradox (2023) [Book/Report › Inaugural speech] . University of Twente . van Deursen, A. J. A. M. The future of Communication Science (2023) [Dataset Types › Dataset] . Zenodo . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & Janssen, S. https://doi.org/10.5281/zenodo.10423316 Health on the move—can we keep up? Activity tracker performance test to measure data and strategic skills (2023) International journal of human-computer interaction, 39(17) , 3377-3387 . Boer, P. S. d. , Deursen, A. J. A. M. v. & Rompay, T. J. L. v. https://doi.org/10.1080/10447318.2022.2097367 The youth Digital Skills Performance Test Results: Report on the results of real-life information navigation and processing, communication and interaction, and content creation and production skills tasks (2023) [Book/Report › Report] . Zenodo . van Deursen, A. J. A. M. , van Laar, E. , Helsper, E. & Schneider, L. https://doi.org/10.5281/zenodo.8297778
2022
General Health Statuses as Indicators of Digital Inequality and the Moderating Effects of Age and Education: Cross-sectional Study (2022) Journal of medical internet research, 24(10) . Article e37845 . Van Deursen, A. J. A. M. https://doi.org/10.2196/37845 Development and validation of the Internet of Things Skills Scale (IoTSS) (2022) Information, communication and society, 25(13) , 1883-1899 . van Deursen, A. J. A. M. , van der Zeeuw, A. , de Boer, P. , Jansen, G. & van Rompay, T. https://doi.org/10.1080/1369118X.2021.1900320 The youth Digital Skills Performance Tests (2022) [Book/Report › Report] . Katholieke Universiteit Leuven . van Laar, E. , van Deursen, A. J. A. M. , Helsper, E. J. & Schneider, L. https://doi.org/10.5281/zenodo.7110265 Digital inequalities among MSE entrepreneurs in Indonesia: Exploring differences in internet access between internet-users and non internet-users MSE entrepreneurs (2022) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . Yuldinawati, L. https://doi.org/10.3990/1.9789036553964 Developing policy aimed at 21st-century digital skills for the creative industries: an interview study with founders and managing directors (2022) Journal of Education and Work, 35(2) , 195-209 . van Laar, E. , van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1080/13639080.2022.2036710 Psychological, cultural and socio-structural factors associated with digital immersion in Chilean adolescents (2022) Journal of children and media, 16(1) , 21-40 . León, M. , Rehbein, L. , Labbé, C. , Van Deursen, A. J. A. M. & Cerda, C. https://doi.org/10.1080/17482798.2021.1904428
2021
IoT as simple as Do Re Mi: A micro-figurational approach to the social context of Internet of Things skills and digital inequalities (2021) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . van der Zeeuw, A. https://doi.org/10.3990/1.9789036552844 A Systematic Literature Review of Organizational Factors Influencing 21st-Century Skills (2021) SAGE Open, 11(4) . Koehorst, M. M. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://doi.org/10.1177/21582440211067251 Mediawijsheid: Conceptualisering en belang in een gemedieerde samenleving. Lacunes in bestaand onderzoek en beleid (2021) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & Helsper, E. J. https://www.utwente.nl/en/centrefordigitalinclusion/Files/mediawijsheid-conceptualisering-en-belang-vandeursen-helsper.pdf youth Digital Skills Indicator: German questionnaire (2021) [Book/Report › Report] . ySkills . Waechter, N. , van Deursen, A. J. A. M. , Helsper, E. J. , Schneider, L. S. & van Laar, E. https://doi.org/10.5281/zenodo.5076513 youth Digital Skills Indicator: Italian questionnaire (2021) [Book/Report › Report] . ySkills . Mascheroni, G. , van Deursen, A. J. A. M. , Helsper, E. J. , Schneider, L. S. & van Laar, E. https://doi.org/10.5281/zenodo.5076564 youth Digital Skills Indicator: Finnish questionnaire (2021) [Book/Report › Report] . ySkills . Mannerström, R. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076526 youth Digital Skills Indicator (2021) [Book/Report › Report] . ySkills . Helsper, E. J. , Schneider, L. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.4620874 youth Digital Skills Indicator: Estonian questionnaire (2021) [Book/Report › Report] . ySkills . Tikerperi, M.-L. , Beilmann, M. , Kalmus, V. , Opermann, S. , van Deursen, A. J. A. M. , Helsper, E. , Schneider, L. & van Laar, E. https://doi.org/10.5281/zenodo.5076536 youth Digital Skills Indicator: Polish questionnaire (2021) [Book/Report › Report] . ySkills . Pyzalski, J. , Walter, N. , Iwanicka, A. , Bartkowiak, K. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076548 youth Digital Skills Indicator: Portuguese questionnaire (2021) [Book/Report › Report] . ySkills . Ponte, C. , Batista, S. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076573 youth Digital Skills Indicator: Dutch questionnaire (2021) [Book/Report › Report] . ySkills . van Deursen, A. J. A. M. , Helsper, E. , Schneider, L. & van Laar, E. https://doi.org/10.5281/zenodo.5076557 youth Digital Skills Indicator. Dutch questionnaire (2021) [Dataset Types › Dataset] . Zenodo . van Deursen, A. J. A. M. , Helsper, E. J. , Schneider, L. S. & van Laar, E. https://doi.org/10.5281/zenodo.5076557 youth Digital Skills Indicator. Estonian questionnaire (2021) [Dataset Types › Dataset] . Zenodo . Tikerperi, M.-L. , Beilmann, M. , Kalmus, V. , Opermann, S. , Heslper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076535 youth Digital Skills Indicator. Finnish questionnaire (2021) [Dataset Types › Dataset] . Zenodo . Mannerström, R. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076526 youth Digital Skills Indicator. German questionnaire (2021) [Dataset Types › Dataset] . Zenodo . Waechter, N. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076512 youth Digital Skills Indicator. Italian questionnaire (2021) [Dataset Types › Dataset] . Zenodo . Mascheroni, G. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076564 youth Digital Skills Indicator. Polish questionnaire (2021) [Dataset Types › Dataset] . Zenodo . Pyzalski, J. , Walter, N. , Iwanicka, A. , Bartkowiak, K. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076548 youth Digital Skills Indicator. Portuguese questionnaire (2021) [Dataset Types › Dataset] . Zenodo . Ponte, C. , Batista, S. , Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.5076573 Internet- en Internet of Things-vaardigheden in Nederland anno 2021 (2021) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. https://alexandervandeursen.nl/Joomla/Media/Reports/2021%20-%20Internet%20en%20IoT%20skills_Deursen.pdf youth Digital Skills Indicator questionnaire (2021) [Dataset Types › Dataset] . Zenodo . Helsper, E. J. , Schneider, L. S. , van Deursen, A. J. A. M. & van Laar, E. https://doi.org/10.5281/zenodo.4620874 Digital inequalities in the Internet of Things: differences in attitudes, material access, skills, and usage (2021) Information, communication and society, 24(2) , 258-276 . van Deursen, A. J. A. M. , van der Zeeuw, A. , de Boer, P. , Jansen, G. & van Rompay, T. https://doi.org/10.1080/1369118X.2019.1646777 Measuring internet skills in a general population: A large-scale validation of the short Internet Skills Scale in Slovenia (2021) The Information society, 37(2) , 63-81 . Grošelj, D. , van Deursen, A. J. A. M. , Dolničar, V. , Burnik, T. & Petrovčič, A. https://doi.org/10.1080/01972243.2020.1862377 Digitizing Life At Home: Using The Internet-Of-Things And Mobile Applications In Qualitative Research (2021) In 15th ESA Conference - Abstract book (pp. 454-454) . European Sociological Association (ESA) . van der Zeeuw, A. , van Deursen, A. & Jansen, G.
2020
The youth Digital Skills Indicator: Report on the conceptualisation and development of the ySKILLS digital skills measure (2020) [Book/Report › Report] . Katholieke Universiteit Leuven . Helsper, E. J. , Scheider, L. S. , van Deursen, A. J. A. M. & van Laar, E. Digitale vaardigheden: Een onderzoeks- en beleidsagenda (2020) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & Helsper, E. J. https://www.rijksoverheid.nl/documenten/rapporten/2020/12/20/digitale-vaardigheden-een-onderzoeks-en-beleidsagenda#:~:text=Adviesrapport%20dat%20op%20basis%20van,inclusiebeleid%20onderbouwt%20en%20richting%20geeft.&text=Ook%20beschrijft%20het%20rapport%20digitale,zijn%20in%20de%20nabije%20toekomst. Modernizing Creative Work: How organizations in the creative industries can support knowledge workers to develop the skills they need (2020) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . Koehorst, M. M. https://doi.org/10.3990/1.9789036550895 How to apply IoT skills at home: Inequalities in cultural repertoires and its interdependency chains (2020) Poetics, 83 . Article 101486 . van der Zeeuw, A. , van Deursen, A. J. A. M. & Jansen, G. https://doi.org/10.1016/j.poetic.2020.101486 Internet-of-Things Skills Among the General Population: Task-Based Performance Test Using Activity Trackers (2020) JMIR human factors, 7(4) . Article e22532 . de Boer, P. S. , van Deursen, A. J. A. M. & van Rompay, T. J. L. https://doi.org/10.2196/22532 Digital Inequality During a Pandemic: Quantitative Study of Differences in COVID-19–Related Internet Uses and Outcomes Among the General Population (2020) Journal of medical internet research, 22(8) . Article e20073 . van Deursen, A. J. A. M. https://doi.org/10.2196/20073 Measuring the levels of 21st-century digital skills among professionals working within the creative industries: A performance-based approach (2020) Poetics, 81 . Article 101434 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://doi.org/10.1016/j.poetic.2020.101434 Taking advantage of the Internet: A qualitative analysis to explain why educational background is decisive in gaining positive outcomes (2020) Poetics, 80 . Article 101426 . Scheerder, A. J. , van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1016/j.poetic.2019.101426 Determinants of 21st-century skills and 21st-century digital skills for workers: A systematic literature review (2020) SAGE Open, 10(1) , 1-14 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://doi.org/10.1177/2158244019900176
2019
Inevitable inequalities?: Exploring Differences in Internet Domestication Between Less and Highly Educated Families (2019) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . Scheerder, A. J. https://doi.org/10.3990/1.9789036548571 Determinants of 21st-century digital skills: A large-scale survey among working professionals (2019) Computers in human behavior, 100 , 93-104 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://doi.org/10.1016/j.chb.2019.06.017 What are E-ssential skills?: A multimethod approach to 21st-century digital skills within the creative industries (2019) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . van Laar, E. https://doi.org/10.3990/1.9789036548670 Negative outcomes of Internet use: A qualitative analysis in the homes of families with different educational backgrounds (2019) The Information society, 35(5) , 286-298 . Scheerder, A. J. , van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1080/01972243.2019.1649774 Exploring the Creative Industries: Toward a Classification by Process and Job Functions (2019) Journal of Innovation Management, 7(3) , 69-95 . Koehorst, M. M. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://doi.org/10.24840/2183-0606_007.003_0005 Digitale ongelijkheid in Nederland: Internetgebruik van mensen van 55 jaar en ouder (2019) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. https://alexandervandeursen.nl/Joomla/Media/Reports/2019_Digitale_Ongelijkheid_55+_vanDeursen.pdf Internet use in the home: Digital inequality from a domestication perspective (2019) New media & society, 21(10) , 2099-2118 . Scheerder, A. J. , van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1177/1461444819844299 The sequential and conditional nature of 21st-century digital skills (2019) International journal of communication, 13 , 3462-3487 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://ijoc.org/index.php/ijoc/article/view/10925 Inequalities in the social use of the Internet of things: A capital and skills perspective (2019) New media & society, 21(6) , 1344-1361 . van der Zeeuw, A. , van Deursen, A. J. & Jansen, G. https://doi.org/10.1177/1461444818821067 Examining the sequentiality of 21st-century digital skills: A path analysis (2019) [Contribution to conference › Paper] 69th Annual International Communication Association Conference 2019 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. Accepting the Internet-of-Things in our homes: The role of user skills (2019) Telematics and informatics, 36 , 147-156 . de Boer, P. S. , van Deursen, A. J. A. M. & van Rompay, T. J. L. https://doi.org/10.1016/j.tele.2018.12.004 The first-level digital divide shifts from inequalities in physical access to inequalities in material access (2019) New media & society, 21(2) , 354-375 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1177/1461444818797082 Twenty-first century digital skills for the creative industries workforce: Perspectives from industry experts (2019) First monday, 24(1) . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://journals.uic.edu/ojs/index.php/fm/article/view/9476
2018
21st-Century digital skills instrument aimed at working professionals: Conceptual development and empirical validation (2018) Telematics and informatics, 35(8) , 2184-2200 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://doi.org/10.1016/j.tele.2018.08.006 Digitale ongelijkheid in Nederland anno 2018 (2018) [Book/Report › Report] . University of Twente . van Deursen, A. http://www.alexandervandeursen.nl/Joomla/Media/Reports/2018_Digitale_Ongelijkheid_vanDeursen.pdf Social network site skills for communication professionals: Conceptualization, operationalization, and an empirical Investigation (2018) IEEE transactions on professional communication, 62(1) , 43-54 . van Deursen, A. J. A. M. , Verlage, C. & van Laar, E. https://doi.org/10.1109/TPC.2018.2867168 First- and second-level digital divides in Cuba: Differences in Internet motivation, access, skills and usage (2018) First monday, 23(8) . van Deursen, A. & Andrade, L. S. https://doi.org/10.5210/fm.v23i8.8258 Collateral benefits of Internet use: Explaining the diverse outcomes of engaging with the Internet (2018) New media & society, 20(7) , 2333-2351 . Van Deursen, A. J. A. M. & Helsper, E. J. https://doi.org/10.1177/1461444817715282 Any Thing for Anyone? A New Digital Divide in Internet-of-Things Skills (2018) Policy & internet, 10(2) , 122-140 . van Deursen, A. J. A. M. & Mossberger, K. https://doi.org/10.1002/poi3.171 Determinants of 21st-century digital skills: A systematic literature review (2018) [Contribution to conference › Paper] 68th Annual International Communication Association Conference 2018 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. Gebruik van Internet Of Things in Nederland anno 2018 (2018) [Book/Report › Report] . University of Twente . van Deursen, A. , van der Zeeuw, A. , de Boer, P. , Jansen, G. & van Rompay, T. Exploring the Internet Access of Indonesian SME Entrepreneurs (2018) International Journal of Business, 23(3) , 235-247 . Yuldinawati, L. , van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Strategies and cues adolescents use to assess the age of an online stranger (2018) Information, communication and society, 21(8) , 1168-1185 . Groenestein, E. , Baas, N. , van Deursen, A. J. A. M. & de Jong, M. D. T. https://doi.org/10.1080/1369118X.2017.1309443
2017
Determinants of Internet skills, use and outcomes: A systematic review of the second- and third-level digital divide (2017) Telematics and informatics, 34(8) , 1607-1624 . Scheerder, A. , van Deursen, A. & van Dijk, J. https://doi.org/10.1016/j.tele.2017.07.007 21st-Century digital skills for work: A systematic literature review (2017) [Contribution to conference › Paper] 67th Annual Conference of the International Communication Association 2017 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. Corrigendum to "Impact of the digital divide on e-government: Expanding from channel choice to channel usage" [Gov. Inf. Q. 33(4) 685-692] (2017) Government information quarterly, 34(3) , 566-566 . Ebbers, W. E. , Jansen, M. G. M. & van Deursen, A. J. A. M. https://doi.org/10.1016/j.giq.2017.09.002 Digital Divide: Impact of Media Literacy (2017) In The International Encyclopedia of Media Effects (pp. 1-8) . Wiley-Hindawi . Van Deursen, A. J. A. M. https://doi.org/10.1002/9781118783764.wbieme0044 Do the rich get digitally richer?: Quantity and quality of support for digital engagement (2017) Information, communication and society, 20(5) , 700-714 . Helsper, E. & van Deursen, A. J. A. M. https://doi.org/10.1080/1369118X.2016.1203454 Habilidades digitales relacionadas con el medio y el contenido: la importancia del nivel educativo (2017) Panorama Social, 25 , 137-152 . Article 10 . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & Peters, O. https://dialnet.unirioja.es/servlet/articulo?codigo=6371393 The Compoundness and Sequentiality of Digital Inequality (2017) International journal of communication, 11 , 452-473 . van Deursen, A. , Helsper, E. , Eynon, R. & van Dijk, J. A. G. M. http://ijoc.org/index.php/ijoc/article/view/5739 The relation between 21st-century skills and digital skills: A systematic literature review (2017) Computers in human behavior, 72 , 577-588 . van Laar, E. , van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & de Haan, J. https://doi.org/10.1016/j.chb.2017.03.010
2016
Impact of the digital divide on e-government: Expanding from channel choice to channel usage (2016) Government information quarterly, 33(4) , 685-692 . Ebbers, W. E. , Jansen, M. G. M. & van Deursen, A. J. A. M. https://doi.org/10.1016/j.giq.2016.08.007 Development and validation of the Internet Skills Scale (ISS) (2016) Information, communication and society, 19(6) , 804-823 . van Deursen, A. J. A. M. , Helsper, E. J. & Eynon, R. https://doi.org/10.1080/1369118X.2015.1078834 Modeling traditional literacy, internet skills and internet usage: an empirical study (2016) Interacting with computers, 28(1) , 13-26 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1093/iwc/iwu027 Compound and Sequential Digital Exclusion: Internet Skills, Uses, and Outcomes (2016) [Contribution to conference › Paper] 66th Annual Conference of the International Communication Association, ICA 2016 . van Deursen, A. J. A. M. , Helsper, E. , Eynon, R. & van Dijk, J. A. G. M. Quantity and Quality of Support for Digital Engagement (2016) [Contribution to conference › Paper] 66th Annual Conference of the International Communication Association, ICA 2016 . van Deursen, A. J. A. M. & Helsper, E. Measuring types of internet use: from digital skills to tangible outcomes project report (2016) [Book/Report › Report] . Oxford University Press . Helsper, E. J. , van Deursen, A. J. A. M. & Eynon, R. Tablet use in primary education: Adoption hurdles and attitude determinants (2016) Education and information technologies, 21(5) , 971-990 . van Deursen, A. J. A. M. , Ben Allouch, S. & Ruijter, L. P. https://doi.org/10.1007/s10639-014-9363-3
2015
The development and validation of testing materials for literacy, numeracy and digital skills in a Dutch context (2015) International review of education, 61(5) , 655-671 . de Greef, M. , Segers, M. , Nijhuis, J. , Lam, J. F. , van Groenestijn, M. , van Hoek, F. , van Deursen, A. J. A. M. , Bohnenn, E. & Tubbing, M. https://doi.org/10.1007/s11159-015-9519-4 Internet skills levels increase, but gaps widen (2015) [Contribution to conference › Paper] 65th Annual Conference of the International Communication Association, ICA 2015 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. A nuanced understanding of Internet use and non-use among the elderly (2015) European journal of communication, 30(2) , 171-187 . van Deursen, A. J. A. M. & Helsper, E. J. https://doi.org/10.1177/0267323115578059 Digital skills in Europe: research and policy (2015) In Digital Divides: The New Challenges and Opportunities of e-Inclusion (pp. 125-148) (Public administration and public policy) . CRC Press (Taylor & Francis) . Helsper, E. J. & van Deursen, A. J. A. M. Digitale ongelijkheid in Nederland (2015) In ICT kennis en economie 2015 (pp. 274-281) . CBS . van Deursen, A. J. A. M. http://download.cbs.nl/pdf/ict-kennis-economie-2015-pub.pdf Internet skill levels increase, but gaps widen: a longitudinal cross-sectional analysis (2010–2013) among the Dutch population (2015) Information, communication and society, 18(7) , 782-797 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1080/1369118X.2014.994544 Modeling habitual and addictive smartphone behavior: The role of smartphone usage types, emotional intelligence, social stress, self-regulation, age, and gender (2015) Computers in human behavior, 45 , 411-420 . van Deursen, A. J. A. M. , Bolle, C. L. , Hegner, S. M. & Kommers, P. A. M. https://doi.org/10.1016/j.chb.2014.12.039 New Media and the Digital Divide (2015) In International Encyclopedia of the Social & Behavioral Sciences (Second Edition) (pp. 787-792) . Elsevier . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1016/B978-0-08-097086-8.95086-4 Tangible outcomes of internet use: from digital skills to tangible outcomes project report (2015) [Book/Report › Report] . Oxford University Press . Helsper, E. J. , van Deursen, A. J. A. M. & Eynon, R. http://www.oii.ox.ac.uk/research/projects/?id=112 The third level digital divide: who benefits most from being online? (2015) In Communication and Information Technologies Annual (pp. 29-52) (Studies in Media and Communications; Vol. 9) . Emerald . van Deursen, A. J. A. M. & Helsper, E. J. https://doi.org/10.1108/S2050-206020150000010002 Toward a Multifaceted Model of Internet Access for Understanding Digital Divides: An Empirical Investigation (2015) The Information society, 31(5) , 379-391 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1080/01972243.2015.1069770
2014
The digital divide shifts to differences in usage (2014) New media & society, 16(3) , 507-526 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1177/1461444813487959 Digital skills: unlocking the information society (2014) [Book/Report › Book] . Palgrave Macmillan . van Dijk, J. A. G. M. & van Deursen, A. J. A. M. https://doi.org/10.1057/9781137437037 Digitale ongelijkheid (2014) [Contribution to conference › Paper] Werkconferentie Samen Digitaal . van Deursen, A. J. A. M. Hebben burgers wel de juiste digitale vaardigheden? (2014) [Contribution to conference › Paper] Social Service Congres 2014 . van Deursen, A. J. A. M. Increasing inequalities in what we do online: A longitudinal cross sectional analysis of Internet activities among the Dutch population (2010 to 2013) over gender, age, education, and income (2014) Telematics and informatics, 32(2) , 259-272 . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & ten Klooster, P. M. https://doi.org/10.1016/j.tele.2014.09.003 Internet skills, sources of support, and benefiting from internet use (2014) International journal of human-computer interaction, 30(4) , 278-290 . van Deursen, A. J. A. M. , Courtois, C. & van Dijk, J. A. G. M. https://doi.org/10.1080/10447318.2013.858458 Loss of labor time due to malfunctioning ICTs and ICT skill insufficiencies (2014) International journal of manpower, 35(5) , 703-719 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1108/IJM-07-2012-0102 Measuring digital skills : from digital skills to tangible outcomes project report (2014) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. , Helsper, E. & Eynon, R. http://www.oii.ox.ac.uk/publications/Measuring_Digital_Skills.pdf Primary School Children’s Internet Skills: A Report on Performance Tests of Operational, Formal, Information, and Strategic Internet Skills (2014) International journal of communication, 8 . van Deursen, A. J. A. M. , Görzig, A. , van Delzen, M. , Perik, H. T. M. & Stegeman, A. G. http://ijoc.org/index.php/ijoc/article/view/2407/1135 Revising TAM for hedonic location-based social networks: the influence of TAM, perceived enjoyment, innovativeness and extraversion (2014) International journal of web based communities, 10(2) , 188-210 . Bouwman, M. E. , Kommers, P. A. M. & van Deursen, A. J. A. M. https://doi.org/10.1504/IJWBC.2014.060355
2013
Traditional literacy and internet skills as determinants of internet usage: a structural model (2013) In 63rd Annual ICA conference (pp. -) . International Cartographic Association . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & Peters, O. Development of the DIS-scale (Diagnostic Illiteracy Scale) in order to reveal illiteracy among adults (2013) Andragoske studije = Andragogical studies(1/April) , 37-46 . de Greef, M. , van Deursen, A. J. A. M. & Tubbing, M. ICT-competenties op de werkvloer: wel zo belangrijk? Interviews met managers in zes topsectoren (2013) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Information and strategic Internet skills of secondary students: A performance test (2013) Computers & education, 63 , 218-226 . van Deursen, A. J. A. M. & van Diepen, S. https://doi.org/10.1016/j.compedu.2012.12.007 Who benefits most online? (2013) [Book/Report › Book] . London School of Economics and Political Science . van Deursen, A. J. A. M. Zicht op ICT-competenties. Een werknemersperspectief in zes topsectoren (2013) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2012
Internet Skills and Support Matter (2012) [Contribution to conference › Paper] 62nd Annual Conference of the International Communication Association, ICA 2012 . van Deursen, A. J. A. M. , Courtois, C. & van Dijk, J. A. G. M. A social revolution online? The digital divide shifts to gaps of usage (2012) [Contribution to conference › Paper] 62nd Annual Conference of the International Communication Association, ICA 2012 . van Dijk, J. A. G. M. & van Deursen, A. J. A. M. Age and Internet Skills: Rethinking the Obvious (2012) In Generational Use of New Media (pp. 171-184) . Ashgate Publishing . van Deursen, A. J. A. M. CTRL ALT DELETE. Productiviteitsverlies door ICT-problemen en ontoereikende digitale vaardigheden (2012) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Digitale vaardigheden - Sleutel tot de informatiesamenleving. (2012) In De transformerende kracht van ICT. Jaarboek ICT en samenleving 2012 (pp. -) (9e editie) . Media Update . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Internet skill-related problems in accessing online health information and services (2012) International journal of medical informatics, 81(1) , 61-72 . van Deursen, A. J. A. M. https://doi.org/10.1016/j.ijmedinf.2011.10.005 Proposing A Survey Instrument for Measuring Operational, Formal, Information And Strategic Internet Skills (2012) [Contribution to conference › Paper] 62nd Annual Conference of the International Communication Association, ICA 2012 . van Deursen, A. J. A. M. , Peters, O. & van Dijk, J. A. G. M. Proposing a survey instrument for measuring operational, formal, information and strategic Internet skills (2012) International journal of human-computer interaction, 28(12) , 827-837 . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & Peters, O. https://doi.org/10.1080/10447318.2012.670086 The digital divide (2012) In International Encyclopedia of the Social & Behavioral Sciences (pp. -) . Elsevier . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Trendrapport internetgebruik 2012. Een Nederlands en Europees perspectief (2012) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2011
Etmaal van de communicatiewetenschap (2011) Tijdschrift voor communicatiewetenschap, 39(4) , 2-4 . van Dijk, J. , van Deursen, A. , Galetzka, M. , Gosselt, J. , Kragt, A. , Peters, O. & Tollenaar, W. https://doi.org/10.5117/2011.039.004.002 Redactioneel (2011) Tijdschrift voor communicatiewetenschap, 39(4) , 3-4 . van Dijk, J. , van Deursen, A. , Galetzka, M. , Gosselt, J. , Kragt, A. , Peters, O. & Tollenaar, W. https://doi.org/10.5117/2011.039.004.001 Validation of a Dutch version of the eHealth Literacy Scale (2011) [Other contribution › Other contribution] . van der Vaart, R. , van Deursen, A. J. A. M. , Drossaert, C. H. C. , van Dijk, J. A. G. M. , Taal, E. & van de Laar, M. A. F. J. Does the eHealth Literacy Scale (eHEALS) Measure What it Intends to Measure?: Validation of a Dutch version of the eHEALS in Two Adult populations (2011) Journal of medical internet research, 13(4) . Article e86 . van der Vaart, R. , van Deursen, A. J. A. M. , Drossaert, C. H. C. , Taal, E. , van Dijk, J. A. G. M. & van de Laar, M. A. F. J. https://doi.org/10.2196/jmir.1840 Internet skills and the digital divide (2011) New media & society, 13(6) , 893-911 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1177/1461444810386774 Internet skills performance tests: are people ready for eHealth? (2011) Journal of medical internet research, 13(2 e35) . Article e35 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.2196/jmir.1581 Rethinking internet skills: the contribution of gender, age, education, internet experience, and hours online to medium- and content-related internet skills (2011) Poetics, 39(2) , 125-144 . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & Peters, O. https://doi.org/10.1016/j.poetic.2011.02.001 Trendrapport computer en internetgebruik 2011. Een Nederlands en Europees perspectief. (2011) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2010
Internet Skills: Vital assets in an information society (2010) [Thesis › PhD Thesis - Research UT, graduation UT] . University of Twente . van Deursen, A. J. A. M. https://doi.org/10.3990/1.9789036530866 Civil servants' internet skills: are they ready for e-government? (2010) In Electronic Government: 9th IFIP WG 8.5 International Conference, EGOV 2010, Lausanne, Switzerland, August 29 - September 2, 2010 (pp. 132-143) (Lecture notes in computer science; Vol. 6228) . Springer . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1007/978-3-642-14799-9_12 The older the better. Rethinking internet skills. The role of gender, age, education, internet experience, and hours spent online. (2010) [Contribution to conference › Paper] 60th Annual Conference of the International Communication Association, ICA 2010 . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & Peters, O. Traditional media skills and digital media skills: much of a difference? (2010) [Contribution to conference › Paper] 60th Annual Conference of the International Communication Association, ICA 2010 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Measuring internet skills (2010) International journal of human-computer interaction, 26(10) , 891-916 . van Deursen, A. & van Dijk, J. A. G. M. https://doi.org/10.1080/10447318.2010.496338 Trendreport Computer- en Internetgebruik 2010. Een Nederlands en Europees perspectief. (2010) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M.
2009
Digitale vaardigheden van Nederlandse burgers (2009) [Other contribution › Other contribution] . van Deursen, A. J. A. M. Oud en jong onhandig op Internet (2009) [Other contribution › Other contribution] . van Deursen, A. J. A. M. Oud en jong onhandig op Internet (2009) [Other contribution › Other contribution] . van Deursen, A. J. A. M. Ook jongeren verdwalen op het Internet (2009) Trouw , 17-19 . van Deursen, A. J. A. M. De digitale burger moet nog veel leren (2009) Digitaal bestuur, 5 , 28-29 . van Deursen, A. J. A. M. Digitale vaardigheden van ambtenaren (2009) InGovernment, 4 , 45-45 . van Deursen, A. J. A. M. http://www.ingovernment.nl/artikelpd/digitale-vaardigheden-van-ambtenaren eVaardigheden en eAwareness van Nederlandse ambtenaren (2009) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Improving digital skills for the use of online public information and services (2009) Government information quarterly, 26(2) , 333-340 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1016/j.giq.2008.11.002 Inequalities of Digital Skills and How to Overcome Them (2009) In Handbook of Research on Overcoming Digital Divides: Constructing an Equitable and Competitive Information Society (pp. 278-291) . Information Science Reference . van Dijk, J. A. G. M. & van Deursen, A. J. A. M. Trendrapport Computers en Internet: Motivatie, Toegang, Gebruik en Vaardigheden. Een Europees en Nederlands perspectief (2009) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Using the internet: skill related problems in users’ online behavior (2009) Interacting with computers, 21(5-6) , 393-402 . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1016/j.intcom.2009.06.005
2008
Measuring Digital Skills (2008) [Other contribution › Other contribution] . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Elektronische overheid: spelmaker of spelbreker? (2008) SC , 6-6 . Ebbers, W. E. , Jansen, W. , van Deursen, A. J. A. M. & Pieterson, W. J. Digitale vaardigheden van Nederlandse burgers, Een prestatiemeting van operationele, formele, informatie en strategische vaardigheden bij het gebruik van overheidswebsites (2008) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. Using online public services: a measurement of citizens’ operational, formal, information and strategic skills (2008) In Electronic Government: 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008 (pp. 195-206) (Lecture notes in computer science; Vol. 5184) . Springer . van Deursen, A. J. A. M. & van Dijk, J. A. G. M. https://doi.org/10.1007/978-3-540-85204-9_17
2007
Where to go in the near future: diverging perspectives on online public service delivery (2007) In Electronic Government (pp. 269-280) (Lecture notes in computer science; Vol. 4654) . Springer . van Deursen, A. J. A. M. https://doi.org/10.1007/978-3-540-74444-3_13 Electronische publieke dienstverlening in de toekomst: opinies over de strategische doelstellingen en perspectieven achter elektronische overheidsdienstverlening (2007) [Book/Report › Report] . University of Twente . van Deursen, A. J. A. M. , van Dijk, J. A. G. M. & Boland, D. eServices for Citizens: The Dutch Usage Case (2007) In Electronic Government: 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007. Proceedings (pp. 155-166) (Lecture Notes in Computer Science; Vol. 4656) . Springer . van Dijk, J. , Pieterson, W. , van Deursen, A. & Ebbers, W. https://doi.org/10.1007/978-3-540-74444-3_14
2006
Why E-government usage lags behind: explaining the gap between potential and actual usage of electronic public services in the Netherlands (2006) In Electronic Government: 5th International Conference, EGOV 2006, Krakow, Poland, September 4-8, 2006, Proceedings (pp. 269-280) (Lecture Notes in Computer Science; Vol. 4084) . Springer . van Deursen, A. , van Dijk, J. & Ebbers, W. E. https://doi.org/10.1007/11823100_24 The internet as a service channel in the public sector (2006) [Other contribution › Other contribution] . van Deursen, A. J. A. M. & Pieterson, W. J. Acceptatie van het B-dossier. Acceptatieraamwerk en onderzoeksopzet B-dossier (2006) [Book/Report › Report] . Telematica Instituut . van Deursen, A. J. A. M. & van der Geest, T. Explaining and analyzing audiences: A social cognitive approach to selectivity and media use (2006) Communications, 31(3) , 279-308 . Peters, O. , Rickes, M. , Jöckel, S. , von Criegern, C. & van Deursen, A. J. A. M. https://doi.org/10.1515/COMMUN.2006.019 Kwalitatief acceptatieonderzoek B-dossier. Kwalitatieve onderzoeksopzet voor acceptatie van het B-dossier (2006) [Book/Report › Report] . Telematica Instituut . van Deursen, A. J. A. M. & van der Geest, T. Kwantitatief acceptatieonderzoek B-dossier. Kwantitatieve onderzoeksopzet voor acceptatie van het B-dossier (2006) [Book/Report › Report] . Telematica Instituut . van Deursen, A. J. A. M. & van der Geest, T. Uitwerking focusgroepen B-dossier (2006) [Book/Report › Report] . Telematica Instituut . van Deursen, A. J. A. M. & van der Geest, T. https://doc.telin.nl/dscgi/ds.py/Get/File-64867 Van aanbod naar vraag, tijd voor een perspectiefwisseling: Verkennend onderzoek naar het gebruik van elektronische overheidsdiensten, door burgers in Nederland, 2005 (2006) [Book/Report › Report] . Universiteit Twente, Afdeling Communicatiewetenschap . van Deursen, A. J. A. M. & van Dijk, J. A. G. M.