Desirée van Dun


Since January 2017, I am Assistant Professor at the CM&OB research group. CM&OB fits well with my professional research and consulting expertise and aims to make a societal impact.

I originally came to the University of Twente because of its entrepreneurial and societal focus. During my Bachelor Communication Science and Master Business Administration, I discovered the joy of bridging the gap between theory and practice by doing practically-relevant academic research. Since then, I explored topics including Lean Management, Leadership, and Organizational Behavior.

In 2015, I completed my part-time Ph.D. research (Cum Laude) at the UT. My dissertation, entitled "Improving Lean Team Performance: Leadership and Workfloor Dynamics," won the Overijssel PhD Award 2016 and the international 2015 Emerald/EFMD Outstanding Doctoral Research Award in the Operations and Production Management category.

Since ten years, I also work at House of Performance: a management consultancy firm aimed at improving work floor performance by letting people excel ( Here, I specialized in process improvement, strategy execution, change management, team-effectiveness, and (Lean) leadership development. I currently head their Research & Development.

Besides academic publishing, teaching, and management consulting, I frequently share my insights through my weblog, YouTube, Twitter, LinkedIn and conference presentations or workshops.


  • Lean Operations & Human Factors
  • Effective Leaders’ and Followers’ Work Values and Behaviors
  • Change Management, Leadership Development & Management Consulting
  • Highly Performing Work Teams

Current Research Projects


  • Longitudinal Study of Work Values and Behaviors of Lean Work Teams
  • Multi-level Leadership and Lean Management
  • Lean Management and Employee Engagement (e.g., in Health Care)


  • Mixed-methods Study of the Values and Behaviors of Highly Effective Lean Middle Managers
  • Systematic Literature Review of the Enablers and Dynamics of Lean Team Cultures and Climates;
  • Longitudinal, Mixed-methods study of Lean Work Team Performance and Multi-level Behaviors (Higher-level Leaders, Team Leaders, and Team Members)
  • Survey of the Team Leader Values, Work Team Behavior, and Lean-team Effectiveness

Current Teaching

  • Processes of Change BSc Honours Track – coordinator Q3 2016-2017
  • Change Leaders MSc Honours Track – guest lecture
  • Executive education, including Master of Public Management and Master of Risk Management

Advisory of MSc and PhD students 

MSc students

Jasper Hoenderdos (2013). Towards an Observational Measure for Psychological Safety. Co-supervisors: Prof. Dr. C.P.M. Wilderom, A.M.G.M. Hoogeboom MSc.

Maurice Paarhuis (2013). How do the Behaviors of Leaders and Members of Effective Lean Shop Floor Teams Evolve, and how do these Behaviors Relate to Changes in Team  Performance? Co-supervisors: Prof. Dr. C.P.M. Wilderom,  A.M.G.M. Hoogeboom MSc.

Karlijn Bruns (2013). Work Team Behaviors and Enablers that Sustain Lean on the Shop Floor: Five Longitudinal Case Studies. Co-supervisors: Prof. dr. Celeste Wilderom, Marcella Hoogeboom MSc.

Irene Overbeek (2012). The Effects of Relational, Task, and Process Type Conflicts, and Work Values Congruence on Lean Team Performance. Co-supervisors: Dr. H.A. van Vuuren, Prof. Dr. C.P.M. Wilderom

Irene Overbeek (2012). Promoting Lean Team Effectiveness: How Team Dynamics Affect Lean Performance Outcomes. Co-supervisors: Prof. Dr. C.P.M. Wilderom, Dr. H.A. van Vuuren

Laura Weenink (2011). Behaviors in Highly Effective Continuous Improvement Teams: Two Types of Video-analyses of Three Prototypical Work Situations. Co-supervisors: Prof. Dr. C.P.M. Wilderom, Dr. M. van Vuuren

Tim van Eck (2011). Behaviors in Highly Productive Continuous Improvement Teams: How to Change a Winning Team. Co-supervisors: Dr. H.A. van Vuuren, Prof. Dr. C.P.M. Wilderom

PhD students

Floor Slagter (ongoing). Leadership and Strategic Alignment. Rotterdam School of Management.

Sjoerd Hogenbirk (ongoing). Leadership and Ethical Behavior. Rotterdam School of Management.

Grants & Awards

2016 – Overijssel PhD Award (Best PhD dissertation of the University of Twente)

2016 – Selected as the best PhD thesis of the academic year 2015-2016 of the Faculty of Behavioural, Management and Social Sciences, UT, the Netherlands

2015 – Emerald/EFMD Outstanding Doctoral Research Award in the Operations and Production Management category

2015 – Best Student Paper Award in the Operations Management Division of the Annual Academy of Management Meeting, Vancouver, Canada. Paper title: Governing Highly Performing Lean Team Behaviors: A Mixed-Methods Longitudinal Study

2010 – Runner-up Best Student Paper Award, Operations Management Division of the Annual Academy of Management Meeting, Montréal, Canada. Paper title: What are the Values and Behaviors of Effective Lean Leaders?

2007 – Best Research Presentation Award, Bi-annual student conference for Communication Science, University of Twente, the Netherlands

Professional Services

Lecturer at Sioo, the Netherlands.

Three guest lectures at the Universitas Sebelas Maret, Surakarta, Indonesia.

Guest lecturer at the Singapore University of Technology and Design, Singapore.

European Management Journal, Reviewer

Academy of Management Annual Meeting reviewer for the Meetings held in 2012, 2013, 2014, 2015, and 2017

Emergency Reviewer for several journals, including International Journal of Productivity and Performance Management and Journal of Management Inquiry


  • Academy of Management (divisions: Operations Management, Organizational Behavior, Organizational Development and Change, Management Consulting)
  • European Operations Management Association (EurOMA)

Selected Academic Publications

Van Dun, D. H., Hicks, J. N., Wilderom, C. P. M. (in press). Values and Behaviors of Effective Lean Managers: Mixed-methods Exploratory Research. European Management Journal. Online before print: doi:10.1016/j.emj.2016.05.001 

Van Dun, D. H., Wilderom, C. P. M. (2016). Lean-Team Effectiveness through Leader Values and Members’ Informing. International Journal of Operations & Production Management (36), 11, p. 1530-1550.

Van Dun, D. H., Wilderom, C. P. M. (2016). Lean Teams. In: Netland, T. & Powell, D. The Routledge Companion to Lean Management, Routledge, ISBN: 978-1138920590, p. 106-117.

Van Dun, D. H., Wilderom, C. P. M. (2016). Lean leiderschap voor (nog) betere teamprestaties. [Lean leadership for (even) better team performance] Management Executive, Januari/Februari, p. 12-15.

Van Dun, D. H., & Wilderom, C. P. M. (2012) Human Dynamics and Enablers of Effective Lean Team Cultures and Climates. International Review of Industrial and Organizational Psychology (27), p. 115-152. 

For a full list click here.

Selected Practitioner-oriented Presentations

Presentation at the annual national ‘Lean in Health Care’ conference., Bussum, October, 31, 2016.

Presentation at the e-Health convention. EMERCE and Skipr. Amsterdam, October, 4, 2016.

Presentation at the “Lean in de Langdurende Zorg” conference. Workshop “Lean Leadership: The Key to a Culture of Continuous Improvement” [“Lean leiderschap: De sleutel voor een cultuur van continu verbeteren”]. Leids Congres Bureau, Amersfoort, the Netherlands, September, 17, 2015.

Internal Consulting Event, House of Performance. Workshop “My Team Is a Top Team: The Secret of Effective Lean Teams” [“Mijn team is top: Het geheim van effectieve lean teams”]. Utrecht, the Netherlands, November, 6, 2014.

Presentation at the “Lean in de zorg” conference at St. Elisabeth Ziekenhuis. Workshop “Are You an Effective Lean Leader?” [“Ben jij een effectieve lean leider?”]. Tilburg, the Netherlands, May, 21, 2014.

For a full list click here.

Selected Online Publications

2017 Manager, include yourself if you want to create a better organisation [Manager, kijk ook naar jezelf als je betere organisatie wil.

2016 Leadership in Transition [Leiderschap in Transitie].

2013     Van Dun, D. H. & Bruins Slot, B. Whitepaper My Team is a Top Team [Dutch version also available: “Mijn Team is Top”].

2013 Successful Organizational Strategy Requires Behavioral Change [Succesvolle organisatiestrategie vraagt gedragsverandering].

2011 Atmosphere in High-performing Improvement Team: Not Too Cozy [Sfeer in goed presterend verbeterteam is niet té gezellig].

For a full list click here.

Selected YouTube Videos

2015     PhD Dissertation Chapter I: Lean Leaders and their Teams: Introduction [Lean leiders en hun teams: Introductie]

2015     PhD Dissertation Chapter II: Lean Leadership: Effective Middle Managers [Lean leiderschap: Effectieve middenmanagers]

2015     PhD Dissertation Chapter III: Lean Teams: Dynamics and Enablers of Continuous Improvement [Lean teams: Gedrag en randvoorwaarden voor continu verbeteren]

2015     PhD Dissertation Chapter IV: Lean Teams: Role of Higher-Level Management [Lean teams: Rol van hoger management]

2015     PhD Dissertation Chapter V: Lean Leadership: Higher Team Effectiveness through Lean Leaders’ Values [Lean leiderschap: Effectievere teams door waarden van lean leiders]

For a full list, including YouTube videos about Plan-Do-Check-Act; Daily Start-up Team Meetings; Gemba walks; Pull, Takt, and Flow: click here.

Management Positions

2008-current       Various project leader roles as a management consultant at House of Performance, projects in various sectors, including banking, insurance, government, healthcare, and public transportation.