general
How can I get confirmation of my diploma(s)?
If you need confirmation of a diploma awarded by the University of Twente, or a grade transcript for a new employer send an e-mail with your request to the University's Central Student Administration (studentservices@utwente.nl) along with a scanned copy of the photo page of your passport.
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ALumni portal
Why does the alumni portal not display correctly on my browser?
The alumni portal is web-based but your browser might affect the display of the site. The portal is designed to work with IE6, IE7, Firefox and Safari but is not supported in other browsers such as Opera. Problems might also be encountered when using tablets.
Where can I logout?
Exiting the alumni portal application automatically logs you out. You can also select the 'Logout' option from the top left start up menu.
How do I organize the portal myself?
After your login, you can select both which panels will be visible in your window as well as their location. Via the 'Portal' menu you can restore panels that have been switched off.
Alumnus MAIL
What can I do with my alumnus account?
Your alumnus account provides you access to the Alumni Portal and is also your login for your University of Twente alumnus mail account. Via the Alumni Portal you can access different services as well as update your contact details.
How do I log-on to the system?
You can check your mail via the Alumni Portal at: http://alumniportal.utwente.nl/
I have forgotten my username/password. What can I do?
Requests for login details can be submitted via the following online form: Inlogggevens (Update mijn Gegevens). You can also change your password directly in the Alumni Portal.
100 days have passed since my graduation but I have still not received my alumni account login details.
If you have not yet received a letter from the Alumni Office with your login information please fill out the following online form: Aanmelden als Alumnus.
How can I forward e-mail from my alumnus account to another e-mail address?
You can use the mail forwarding service to automatically relay a message from your alumnus account to another e-mail account. Access the Alumni Portal 'E-mail status and disk space' panel and click on the 'change settings' link. In the subsequent window you can specify a forwarding e-mail address for your account.