See Letters and Emails

Closing lines of letters and emails (correct punctuation and degrees of formality)

Closing (formal) 

In the closing paragraph of a formal letter state what you would like the recipient to do, make a reference to a future event, offer to help...

EXAMPLE: I look forward to hearing from you soon / I look forward to receiving your reply

EXAMPLE: I look forward to receiving a full refund (in a complaint letter)

AVOID: I look forward to hear ...  <<< common grammatical error

AVOID: I look forward to receive ... <<< common grammatical error

EXAMPLE: I would like to know what you are going to do about this situation  (in a complaint letter)

EXAMPLE: I would like to thank you in advance for this information (in an enquiry letter -requesting information)

EXAMPLE: If you require/Should you need further information, please do not hesitate to contact me/feel free to contact me.

Signing off (formal British usage) 

Use 'Yours sincerely,' when writing to a named person 

Use 'Yours faithfully,' when using the 'Dear Sir/Madam' greeting

Use the semi-formal 'Best regards,' if you wish the tone to be slightly less formal

EXAMPLE: Dear Mr Jones, / Yours sincerely, 

EXAMPLE: Dear Sir/Madam, / Yours faithfully, 

EXAMPLE: Dear John, / Best regards, (respectful/professional)

EXAMPLE: Dear John, / Kind regards, (respectful/professional)

The closing (punctuation)

The closing always takes a comma

Note that only the first word of the closing is capitalised, not the second word 

EXAMPLE: Yours sincerely, 

EXAMPLE: Yours faithfully, 

EXAMPLE: Best regards, 

Reference list

Learning English 'FCE Formal Letter' Retrieved from

Oxford Living Dictionaries 'Choose the right greeting and sign off'. Retrieved from

Oxford University Press 'Sample formal letter' ["PDF file] Retrieved from