Monitoring Service-level Agreements for Logistics Service Providers

MASTER Assignment

Monitoring Service-level Agreements for Logistics Service Providers

Type : Master M-Cs

Period: Feb, 2023 - Sep, 2023

Student : Kerkhoven, T. (Tim, Student M-CS)

Date Final project: September 26, 2023

Thesis

Supervisors:

dr. L. Ferreira Pires (Luis) Associate Professor

+31534893843

 l.ferreirapires@utwente.nl

Building: Zilverling 2011

Personal page

dr.ir. V. Zaytsev (Vadim) Programme Director / Associate Professor

+31534893289

 v.zaytsev@utwente.nl

Building: Zilverling 3102

Personal page

L.R. de Vries MSc (Leon) Guest Lecturer

+31534899744

 l.r.devries@utwente.nl

Building: Zilverling

Personal page

Abstract:

This thesis investigates the possibility of automating the monitoring of Service-Level Agreements (SLAs) for logistcs service providers. It contains a DSL for specifying SLAs, and the design for a system that provides automated monitoring and real-tme decision support based on the SLA.