MASTERÂ Assignment
business process optimization: an approach for improving organizations using external data
Type : Master M-BIT
Period: Dec, 2020 - Jul, 2021
Student : Kerckhoffs, N.N.J.H. (Nick, Student M-BIT)
Date Final project: July 23, 2021
Supervisors:
Abstract:
This research proposes an approach for external data integration and analysis that has been created using literature, a case study and empricical data from interviews. It consists of the following steps: a preparation of the business side, a preparation of the technical side, choosing the external data, choosing the source, interesting the data, finding connections, implementing changes and an evaluation. By following these steps organizations can more easily and in a structured way improve business processes with the help of external data. The approach has been evaluated by experts in the field of system analysis by using an empirically tested questionnaire and by means of a group interview. The overall conclusion of the evaluation is that the approach is usable and useful. The approach created can be used as a general guideline when wanting to make changes in your organization and can be combined with existing approaches when one of the steps in the approach is not clear enough according to the experts. Finally, this thesis provides a discussion on limitations and recommendation for the participating organizations in the research.