As of October 2017, both LISA-ICT and the Facility Department will be using a new version of Planon to process alerts and malfunctions. You can track your own alerts by logging in to the Planon website using this URL: https://utsm.utwente.nl. Log in with your UT account (email address).
MORE INFORMATION ABOUT THE ALERT
a) Click the alert.
b) Click 'ore details'
And the following under 'Subborders'.
As you can see, this alert is being processed. Once the suborder' status is changed to 'Technically ready', that means processing has finished. Once it is checked, the alert will be closed, and its status will change to 'Ready'.