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Email for employees: default (private) vs functional mailbox

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The LISA offers support for two types of e-mail boxes. These are the following:

  • Default (personal) e-mailbox;
  • Functional e-mailbox.


All students are provided with a Google Apps for Education account with an e-mail address ending with @student.utwente.nl (e.g. w.a.mozart@student.utwente.nl). The size of this mailbox is 25 GB.

Employees can use a default e-mailbox, including spam filter. LISA is responsible for managing these e-mailboxes. The standard size of the mailbox is 3GB (+3GB archive) for employees. This e-mailbox is linked to the employee himself/herself. With the aid of Outlook WebAccess, the e-mailbox can be used at all computers with an Internet connection and web browser. This software also allows personal digital calendars to be managed. All UT employees' e-mail addresses end as standard with @utwente.nl.


The functional e-mailbox is intended for departments, research groups and other groups who, jointly, have to use an e-mailbox. These are then also registered with the relevant research group or department and is not linked to a specific person. The default ending of all e-mail addresses of a functional e-mailbox is @utwente.nl. The size of a functional e-mailbox is the same as that for employees (1GB + 2GB archive).


The standard e-mail box is automatically created for employees and students. This, therefore, does not have to be requested. Employees are able to request a larger storage space. To request a larger storage space for the e-mailbox please contact the Service Desk ICT.

A functional e-mail box can be requested using the web form. This web form can also be used to change the functional e-mail address and to unload the functional e-mail box.


No costs are incurred by the user for using the standard and functional e-mail box. These costs are passed on by the LISA to the faculty or service. A larger storage space is possible for an additional cost. You can find more information about the costs on the selfservice portal.


The following is required if you wish to use either the standard or a functional e-mail box:

  • computer with internet connection;
  • e-mail program such as Microsoft Outlook, Mozilla Thunderbird or Postbox or;
  • web browser to access the e-mail box through the Internet (xs.utwente.nl).

A functional mailbox may only be requested by employees.


No delivery time applies to the standard and functional e-mail box. A request for additional storage space will be dealt with within 5 working days.


For support, use the selfservice page. Should you have any other questions, need additional user rights or should a fault occur, please contact the Service Desk ICT.


E-mail on mobile devices