IGS University of Twente

Samsung Portable SSD T3 drive

The Faculty BMS has handed out portable Samsung T3 SSD drives to her employees to use for transportation of all data from place of work (in any case for research data and documents containing personal, privacy-sensitive or UT strategic information, for instance HR or Financial Affairs data).

FAQ’s About the Samsung SSD drive

Samsung T3 Security Enabler within Zenworks does not start

Sent an e-mail to the LISA service desk; servicedesk-ict@utwente.nl

How do I install the Samsung T3 SSD software on a PC WITH Admin rights?

The drive itself contains the software so you can install the software directly from the Samsung T3 itself

I forgot my password

Try to remember it; you can only retry 10 times, after that your drive will be blocked and unusable.

I have tried more than 10 times to enter my password but it does not work

You have to report this to: SSD-BMS@utwente.nl

The Samsung T3 SSD drive does not work on my PC

Start Zenworks on your PC and Click the Samsung T3 installation procedure

The Samsung T3 SSD drive does not work on my HOME PC

On your home PC you should have full Admin rights and should be able to install it. Try a different USB port; if that does not help, you need to reinstall/update Windows

The Samsung T3 SSD drive does not work at all


if you have no Admin rights on your PC make sure you install the Samsung T3 Software using Zenworks


if you have Admin rights please try another USB port and Install the software directly from the Samsung T3 drive itself

I already installed the Samsung T3 SSD on my PC; and now I want to use it on another PC

You need to follow the same procedure as before to install the software. You have to do that on each every new PC you use

I lost my Samsung T3 SSD

You immediately have to report this to: SSD-BMS@utwente.nl

CDbCommand failed to execute the SQL statement: SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\x94rgen' for column 'firstname' at row 1

The problem is that the csv contains one or more special characters (é,ð,ñ, etc.) which are not correctly represented in the file's character set. The solution is to store the CSV with UTF-8 as the character set, which handles just about every character ever invented.

However, you can not do this in Microsoft Excel. Most other spreadsheet software, including Google Docs and OpenOffice, either stores CSV in UTF-8 by default or gives you the option to select a character set (encoding). Copy/paste the token list from Excel into the other software, and then safe it (setting encoding to UTF-8 if neccesary). This should fix character encoding issues.