Complaint procedure

Back to Alphabet | Department | Subject

When you have a complaint, follow the procedure described below.


Report your complaint to your building Service Desk.


The Service Desk will enter your complaint into our management system, Planon.


The complaint will be taken into consideration by the staff member responsible.


Within one day, you will be contacted about the status of your complaint.

If after following the procedure, you are not satisfied with treatment of your complaint, contact the Facility Teamleader of your building.

You can also write down your complaint in the form below.

The questions marked with an * are required.