internal customer satisfaction survey
Completion of satisfaction survey and presentation of prizes
The internal customer satisfaction survey carried out by the ICT Service Centre and the Facilities Service Centre has now been completed. Many thanks to all those who participated in the survey!
Over the next few months, we will be analyzing the results and translating them into measures for improvement. Staff and students will be able to view the results of the survey in the UT Newsmail soon. We will also publish the results on the Facilities Service Centre and ICT Service Centre websites.
In addition to looking at the results for each of the Service Centres separately, this year we will also be looking for points for improvement that we can tackle together. The ICT Service Centre and the Facilities Service Centre strive to provide the best possible service to staff and students. This is why we are increasingly looking for ways in which we can work together. Examples of initiatives include a joint service desk that clients can approach with all of their requests for support, and the shared maintenance and malfunction calendar available at http://www.utwente.nl/en/status/. Set up 18 months ago, the calendar provides clients with an up-to-date overview of any malfunctions and maintenance planning.
In taking part in the customer satisfaction survey, you not only help us to improve the way in which we provide services to you, but also stood a chance of winning one of a number of great prizes. We now know who the prizewinners are and they have received information about the presentation of prizes on 4 December.
We will keep you up to date at http://www.utwente.nl/fb/en/satisfaction_survey/ and www.utwente.nl/icts/tevredenheidsonderzoek (under construction), and will make a management summary of the survey available in mid December.
If you have any questions about the survey, please contact the project team at: firstname.lastname@example.org.