Support

MANY DIFFERENT PARTIES ARE INVOLVED IN GETTING HYBRID EDUCATION WORKING AT THE UNIVERSITY OF TWENTE. THIS IS WHO CAN HELP YOU OUT!

Who to contact?

At the service desk of the building you are conducting your lecture at, you can ask for assistance with setting up your hybrid lecture. Furthermore, you can call the service desk if something is going wrong.

Service desk

At the service desk of the building you are conducting your lecture at, you can ask for assistance with setting up your hybrid lecture. Furthermore, you can call the service desk if something is going wrong.

Check out what service desk you can contact.

Campus Faciliatory Management

CFM is responsible for all technical equipment in the lecture halls. Feel free to contact them about your technical experience regarding the lecture halls or if any questions come up about the equipment in the lecture halls.

Check out who you can contact regarding AV.

E-learning specialist

Feel free to reach out to your e-learning specialist if you need any didactical assistance for your online education. E-learning specialists can help you with the implementation of multiple tools for reflection, interaction and group feeling. Find out who your faculty e-learning specialists are at the following page:

Check out the different e-learning specialists.

Teacher (and student) wellbeing

You can read more about the wellbeing programmes here

Feedback

In order to improve the experiences in the hybrid lecture hall sessions, feedback is appreciated to see how the set-up and support can be improved. If something goes wrong within the lecture halls, please send your experience to CFM.

Do you have any suggestions or feedback regarding to improving the hybrid lecture halls didactically? Feel free to get into contact with the e-learning specialist in your faculty.

FAQ & Troubleshooting

  • Is there a default text I can use to inform my students on Canvas?

    You can use the following text:

    “In this course, you will encounter hybrid lectures. This means that part of the group will be viewing the lecture online, while part of the group is in the lecture hall physically. For this, this short information page has been set up. Please read through the info down below to be well prepared for your hybrid lecture and make sure that Zoom/Teams has been installed on your device beforehand.
    If you encounter any problems, please do not hesitate to contact your course teachers.”
  • Is there a code of conduct I can share with my students?

    You can copy the following text.

    In order to ensure that the lecture will progress smoothly for you, your peers and your teachers alike, please pay mind to the following code of conduct during the hybrid lecture.

    Online classroom

    • Turn off your microphone during the hybrid lecture. Your teacher will let you know whether and when you can turn it on.
    • Test your equipment beforehand. Make sure your microphone / webcam is working.
    • As the session is being recorded, turn off your webcam due to privacy.
    • If you have any questions, please use them in chat. Your teacher will get to them at {SPECIFY TIME} / A moderator will inform the teacher of your question

    Physical Classroom

    • Please be quiet unless you ask a question. The microphone for the online classroom might pick up your talking
    • If possible, please come to the physical classroom
    • Please bring your laptop or tablet in case of groupwork with online classmates.