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TechMed Series: Involving end users in the design process - Session 2 of 8

session 2: Involving end users in the design process

The ease of use and acceptance of a medical product by patients and caregivers is essential for a successful medical device. Therefore it is important that your product matches the needs of the stakeholders and fits in the work processes and use scenarios of your end-users. An efficient way to match those needs is to involve patients and caregivers closely in the design process of your medical device. In each development stage of the design process different tools and techniques are available for stakeholder involvement.

The primary focus of this workshop is on the early stages of the development process. We focus on stakeholder mapping and persona mapping, which are powerful tools to get better user insights. In addition, we treat methods such as process mapping and patient journey mapping that are powerful methods to tailor the workflow and the service around the product to the healthcare environment.

course aim

In this workshop we are going to find answers on the following questions: 

  • Which methods are available for patient and caretaker participation in the stages of the design process of your medical device? 
  • How can you embed these methods in the design process effectively?

detailed overview

15.45 - 16.00


16.00 - 16.05

Introduction TechMed Centre & Panton

16.05 - 16.15

Learn from the best pitches 

16.15 - 17.30

Workshop part 1 (incl. interactive exercises and work on your case)

17.30 - 18.15

Meet & Eat: Sharing dinner

18.15 - 18.35

Presentation by Janine van Til - University of Twente

18.35 - 19.35

Workshop part 2 (incl. interactive exercises and work on your case)

19.35 - 19.45


19.45 - 20.00

Network drinks

for whom

If you are responsible for the design of a medical device and want to gain better user insights than you get from observations and interviews with your end-users, this workshop will show you which additional tools and techniques are available. If you wonder how your product will fit in the complex eco-system of healthcare, this workshop will give you insights on which co-design techniques are available for the design of your product, service and/or treatment.

when & WHERE

  • 26 November 2019
  • 16.00 - 20.00 (registration from 15.45)
  • Entrance: € 30,- (incl VAT) per person
  • Language: English
  • Location: Designlab, University of Twente, Drienerlolaan 5; Route


Mario de Zeeuw
Managing director - Panton


Panton is a design studio for healthcare. With the help of design, we want to make health care more intuitive and effective. The care is complex; safe products and processes are desperately needed. there is a need for clarity. we like to think from and with the users. Our goal: thoughtful designs, inviting to use. We are convinced that care with design will become safer and, above all, more fun!

Dr. Janine van Til
Universitair Docent - University of Twente

This presenation will be about Patient preference.


The entrance for this session is € 30,- (incl. VAT) per person. If you want you can register for more sessions. Every other session will cost € 30,- (per session). We kindly ask you to pay before the start of the event. 


The TechMed Series "Remove the barriers to market readiness" is a one-year-course of workshops for (future) entrepreneurs and scientists in medical technology. The series covers the most important, but also most challenging topics required for the development and production of a safe, reliable and useful medical devices. Following the successes of the past years, we have updated the program to fit your needs on the road to market readiness. During the course of 1 year, 8 sessions are organized, taking place every month on an afternoon and focusing on one specific topic every session. During the sessions, you will work in groups to bring new knowledge to the test. There are no oblications, but we highly encourage you to bring your own case into the discussion! It is possible to attend the complete course, but also separate sessions.

organization & partners

This session is part of the TechMed Workshop Series ‘Remove the Barriers to Market Readiness’. The events are organized for (future) entrepreneurs in the medical device industry, take place every month on an afternoon and focus on one specific topic every session. By sharing their knowledge and expertise in the TechMed Series the partners aim to bring medical innovations 1 TRL level further and closer to a successful market introduction. 

The TechMed Series is a spin-off from the TechMed Proeftuin, an initiative by Holland Innovative, Unitron, Panton and the University of Twente