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Corona FAQ / Novel Coronavirus

LAST MODIFIED: THURSDAY 21 MAY 2020 9.00 PM

The coronavirus (COVID-19) leads to many questions about the consequences for The Netherlands and the University of Twente.

At the moment, the barrier for interpersonal attention is perhaps somewhat higher than usual, because we do not physically meet. At the same time, it is maybe even more important that we look after each other and ourselves. Discuss issues if you feel the need to do so. Students with problems can contact their study advisor, who can support them in various ways.

The University of Twente is keeping a close eye on the current situation regarding to the new coronavirus, also known as COVID-19, and is contact with students and staff, as much as possible. We support our students (including newcomers and students abroad), employees, visitors and guests, and therefore follow, as much as possible, the advice and recommendations of the official institutions, such as RIVM, GGD, Rijksoverheid, the European Centre for Disease Prevention and Control (ECDC), the national government and the World Health Organization (WHO).

FREQUENTLY ASKED QUESTIONS

Updates

Items that have been changed recently are marked with "UPDATE", including the date.

General topics

UPDATE (20/5): Measures
UPDATE (20/5) A cautious start of campus activity until 1 September

We are very happy that we achieved so much in so little time in terms of transforming our regular offline education into online programmes. We are convinced that education, including testing, can be continued online for the remainder of this academic year. This is in line with what has been expected and communicated so far. It is a great compliment to all of you who have been adapting our programmes to the new reality. This ensures an optimal way for all students to maintain study progress.

As a consequence of our government’s relaxation of its restrictions, we have decided to start by first allowing on-site activities that will have added value to our UT community specifically. In the coming weeks, we will decide which small-scale activities can be facilitated again as of 16 June, taking into account their added value for our community and obviously following the guidelines from the national authorities. In the first place, we aim at further opening lab facilities for students carrying out research for their thesis, creating study spots for students who cannot study comfortably at home, and facilitating small groups of students working in project teams. We are also looking into allowing certain activities that contribute to student-wellbeing and strengthening personal interaction.

The procedure for deciding which activities are being facilitated and to what extent will be in line with earlier procedures on the opening and use of lab facilities for research and education purposes. Specific arrangements such as using time slots or not using public transport during rush hours may be imposed.

Earlier this week, the outdoor sports facilities on campus were reopened. It is a meaningful milestone for our community, as sports and social activities are powerful ways to connect to each other.

UPDATE (8/5): No more meetings

The new guidelines from the national authorities state that sports, cultural activities and library services may gradually be resumed, following strict rules. The UT is preparing to re-open the sports centre, Vrijhof and campus library. We hope they will be available again soon.

The Dutch national authorities banned on all gatherings with more than three persons until 1 June 2020. The local government will close areas where and when necessary if people do not comply with the rules. Fines can also be handed out.

UPDATE (1/4) No gatherings, please obey the rules

Any gathering is now prohibited. Please obey the rules!

We expressly call on you not to come to campus when this is not necessary. In case you need to access the premises for an urgent situation, you - together with your supervisor - can make arrangements with the faculty’s Safety, Health and Environment officer (for service departments the head of department, for BMS the portfolio holder operational management). More details on the procedure.

UPDATE (9/4): Personal Health
UPDATE (7/4): I am very concerned about the Corona virus.

Of course, it is understandable that you are concerned about the Corona virus. However, if you find yourself feeling very tense or anxious, it is good to do something about it. Sharing your concerns with others, by phone or via Social media, can help you. When you share your concerns with others, this often gives relieve. Then you can also look for solutions together, on how worry less. It is also good to limit the time you follow all news about Corona closely, every day. Agree with yourself that you watch the news once a day, for example, and visit a regular news website once a day. Try not only to focus on the Corona virus and its limitations, but also look at your options. Maybe it is possible for you to pick up a new hobby or learn a language online. Finally, it can also help you to look at what you can do at the moment. For tips/advice see this page about wellbeing.

We recommend to watch this video with tips.

I suffer from psychological complaints. What if these get worse in these circumstances?

In general, it is advisable for people with psychological complaints to stick to your normal structure as much as possible. Your normal life will probably be very different these days. Therefore, try to get up and go to bed at the same times, breakfast / lunch / dinner around the same times, and take breaks at the same times as before. In addition, stay in touch (online) with people and think whether you can discuss this with some of the people in your circle. Staying physically healthy is also important now; get enough sleep, healthy eating, but also enough exercise. The latter can now be difficult, but there are enough creative solutions in the form of online workouts to keep moving enough.

In addition; if you are already in treatment somewhere; discuss your concerns with your practitioner and see how you can come to a plan of action together. It is possible that a number of psychologists or institutions are temporarily closed, see if it is possible to schedule an online appointment. Most practitioners will be available by email, phone, or other means. If you don't have a practitioner; then know that it is possible to get psychological help. You have a number of options for this. You can contact Student Affairs Coaching & Counseling, or you can contact your GP to be referred to Mental Health Care (GGZ).

Student Psychologists work from home through Student Affairs Coaching & Counseling and appointments are made via Skype or telephone. Our secretariat can be reached by telephone and can schedule an appointment for you.

UPDATE (1/4): Do I run a higher risk if I have other health problems, such as COPD, diabetes, etc.?

The risk of an infection with the coronavirus is the same for everyone. However, the consequences can be more serious if you have other health issues, such as:

  • Chronic respiratory or pulmonary complaints (such as COPD)
  • Chronic heart problems
  • Diabetes
  • Kidney failure
  • Reduced resistance due to medication use or illnesses.

The government advises them to avoid contact with others as much as possible, not to use public transport, to follow general hygiene measures and to stay away from people with (mild) cold complaints.

Employees with these complaints are requested to contact the company doctor if they have any questions. For example, whether they can work (at home). You can contact Arbo Unie by telephone (088 272 68 00).

For pregnant women the virus infection has the same course as in women who are not pregnant. As far as we know, there is no increased risk of miscarriage or birth defects due to infection with this virus. The complications such as high fever or pneumonia can be more severe on pregnant woman. If you have any concerns, please contact the company doctor or your midwife's practice.

I don't have any complaints, but I should avoid social contact, what exactly should I do?

Even if you have no complaints, you must help to prevent the spread of the coronavirus and protect vulnerable persons (elderly and persons with reduced resistance) by social distancing.

Stay home as much as possible. Leave the house only to go to work if you cannot work at home, to buy groceries or to take care of others. You can go out to get some fresh air, but do not do so in groups. Always keep a good distance from other people (at least 1.5 metres) and avoid all social activities and groups of people. At home: limit the number of visitors to 3 and keep sufficient distance (1.5m) from each other.

As before, if you have a cough or a cold: stay home. If someone in your household develops a fever, all the members of the household should stay home. This does not apply to key workers in crucial sectors and critical processes, unless they themselves get sick.

When do you have a chance of catching the new coronavirus?

As well globally as in the Netherlands, there is an opportunity to catch the new coronavirus. Even if you don't live in a high-risk area: everyone in the Netherlands stays at home if you have mild complaints such as nasal colds, coughs, sore throats or fever (below 38⁰ Celsius). In case of mild complaints, you do not have to contact your family doctor. Please avoid social contact. 

If your symptoms increase (more than 38⁰ fever and coughing or difficulty breathing) or if you need medical help, contact your general practitioner by telephone.

Check the RIVM site for the latest information about high-risk areas or search for the relevant areas by country.

UPDATE (9/4): I think I am infected with the coronavirus, what should I do now?

If you have mild symptoms (a nose cold, runny nose, sneezing, sore throat and slight cough and a slight temperature up to 38.0 degrees Celsius):
Stay at home, avoid social contacts. You do not have to call a general practitioner (in Dutch ‘huisarts’: in the Netherlands this is the first contact person for all health related questions and problems).

If you have severe symptoms (a fever > 38,0 degrees Celsius and difficulty breathing):
Call your general practitioner during opening hours. Outside of opening hours (e.g. at night), call the central general practitioners office in Enschede (088 555 11 88) or Hengelo (088 555 11 55). You can discuss your symptoms with the general practitioner and he or she will tell you what to do next.

It is obligatory to be registered with a general practitioner during your stay in the Netherlands when you are staying longer than six months. Many students are registered at the Campus UT General Practitioners Office. If you are not registered at any general practitioner in Enschede/Hengelo yet, we advise to please register online at the Campus UT General Practitioners Office. Registration is free of charge and the Campus doctor will give care to all registered patients, regardless of the way the patient is insured.

Students from ITC are advised to register at Health Centre Veltpoort and contact a doctor there if needed.

Only when a situation is immediately life threatening: call 112 (Dutch national alarm number).

Students: If you become ill and are unable to follow your online education and/or need any help because you are in quarantine, please inform your study advisor.

Employees: If you are unable to work (at home) because of this, you can report this via the standard sick leave procedure.

My roommate has health complaints, what should I do?

Does your roommate have a fever, stay at home. As long as you don't have any complaints, and your roommate does not have fever, you don't have to stay at home.  If you get mild health complaints such as coughing, sore throat, nasal colds or fever below 38⁰ Celsius you will stay at home. Take good care of yourself and make sure you don't infect others. Avoid social contact. You don't have to call the general practitioner.

If your symptoms increase, like more than 38⁰ fever and coughing or difficulty breathing, or if you need medical help, contact your general practitioner by phone.

I have health complaints, can I come to the UT?

We follow guideline from the Dutch national government on encouraging working from home as much as possible. This goes for all UT staff, both scientific and support staff. There is no clear generic answer to when your attendance is needed. It is important to make agreements with your head of department/supervisor and your colleagues, at the level of the department, group or project. 

If you get mild health complaints such as coughing, sore throat, nasal colds or fever below 38⁰ Celsius you will stay at home. Take good care of yourself and make sure you don't infect others. Avoid social contact. You don't have to call the general practitioner.

If your symptoms increase, like more than 38⁰ fever and coughing or difficulty breathing, or if you need medical help, contact your general practitioner by phone.

Can I still go to the company doctor on campus?

Employees don't come to the Arbo Unie location on the UT campus, instead all appointments will be handled by telephone.

Need medical support?

For visits abroad, the UT records the regions to which students and staff have travelled, as much as possible. Also, if students or staff have travelled to areas in which a code yellow, orange or red applies, and if they experience possible symptoms of the coronavirus, this will be recorded by the UT. Students and staff must have the opportunity to contact a general practitioner or company doctor at all times.

The University of Twente has access to various medical facilities on campus, including emergency assistance, a general practitioner, dentist and physiotherapist. A number of rules apply to the use of medical services in the Netherlands:

  • The use of specialist doctors at the hospital requires a referral from a general practitioner. This applies, for example, to surgery, ophthalmologists, gynaecologists and orthopaedic surgeons. It is therefore important to register with a general practitioner as soon as possible. This can often be done quickly and easily via the website.
  • A lot of medication requires a prescription from a general practitioner. In this case as well, you must be registered with a general practitioner.
  • If you use a health insurance policy, it is important to check whether it covers your costs in both the Netherlands and abroad. In this way, you can prevent unexpected costs.
UPDATE (8/5): Prevention
What can I do to reduce my risk of catching coronavirus?

There are general measures you can take to reduce your risk of carrying or catching the virus. They also apply to other forms of cold or flu. It is always important to follow these basic hygiene rules wherever you are:

  • Wash your hands regularly with soap;
    • for (preparing food;
    • after a visit to the toilet;
    • after coughing, sneezing in the hands;
    • after blowing the nose;
  • Preferably wash your hands with running water and liquid soap. You use hand alcohol or alcohol gel if there is no possibility to wash your hands and your hands are not visibly or not perceptibly dirty. So for example if you have snorted your nose and you don't have water, soap and a towel nearby.
  • Do not touch your face with your hands as much as possible;
  • If you have to cough or sneeze, do it on the inside of your elbow;
  • Use paper tissues and throw them away immediately after use.
  • Don’t shake hands

This short video explains how to wash your hands properly.

What is the University of Twente doing to prevent the coronavirus from spreading?

All employees, students and visitors are urgently advised to work and study from home and carry out good hygiene measures and follow the general guidelines of the government.

UPDATE (8/5): Do I have to use face masks to protect myself against the novel coronavirus (COVID-19)?

The University follows the guidelines of the RIVM. People's own responsibility is very important here. Avoid crowds. When you see that it becomes difficult to keep 1.5 meters away, go away.

In some situations it is impossible to stay 1.5 metres apart. It will therefore be compulsory to wear non-medical face masks on public transport from 1 June. To avoid scarcity, you should not wear face masks intended for health professionals.

UPDATE (31/3): How should I prepare for off campus activities (such as grocery shopping)?

The national authorities have strict rules and limitations put in place. The timing of implementing those limitation are dependent on the way this outbreak causes a steep curve or not, and how we abide by those rules limitations. We are in this together and thus the stay-at-home and only go out for essentials like groceries, applies. Keep a distance of 6 feet or 1,5 meters from each other in any case.

UPDATE (31/3): Why am I not screened for COVID-19 once entering or leaving campus?

A person in the Netherlands is tested upon showing symptoms of COVID-19. This is at the discretion of the GGD (national health authority). If you are showing symptoms you are asked to contact your GP by phone.

UPDATE (24/3): Travel
Can I travel?

Starting today (17 March) until further notice, international business trip on behalf of the UT are no longer allowed. Currently, there is a lot of uncertainty on whether flights or other travel arrangements will take place. If you are abroad, we ask you to return as soon as possible. If you are abroad and you feel you are not able to return safely, get in contact with the HR advisor of your faculty or service department.

UPDATE (24/3): I (student or employee) am abroad, what to do?

Students and employees abroad who want to return to the Netherlands are urgently requested to register on SpecialeBijstandBuitenland.nl.

The national government, together with the Dutch travel industry, repatriates stranded travelers.

A personal contribution is collected afterwards for the return journey. Within Europe it is € 300 and outside Europe € 900 per person. Travelers must agree to this during the registration process.

Detailed information can be found on the website of the National Government. For questions you can call: +31247247247

Do I have to worry about contact with students, housemates or employees who have just returned from countries in which the coronavirus is widespread?

We ask students, housemates and employees who return from high-risk countries indicated by RIVM (see the relevant countries), to keep a close eye on whether they experience any symptoms of coronavirus (fever and/ or respiratory complaints). If they experience symptoms, we urgently recommend they stay at home for 14 days and take appropriate hygiene measures to prevent the contamination of people around them.

UPDATE (28/4): Events
UPDATE (28/4): I have registered for a conference/event at UT. Will this continue?

All events are cancelled until at least 1 September 2020.

The organisation of the event will contact you in case of cancellation.

UPDATE (28/4): I am a staff member or student of UT, and I have registered for a conference/event in the Netherlands and/ or abroad. Can I still go?

All events that take place in the Netherlands will be cancelled. This limitation is valid until at least 1 September 2020.

It is not allowed to travel for the UT until further notice.

UPDATE (28/4): For the University of Twente we organise an event. Can this still take place?

All events have been cancelled until at least 1 September 2020.

Can scheduled PhD graduations continue, and how about persons who cannot travel?

Yes, scheduled PhD defenses can continue, but without any audience and in a fully digital manner. When a PhD defense is fully digital, all participants (including the PhD candidate, the chair, committee members and the promotors) connect through a video connection, they do not come to Twente University but join through their laptops or computers. There will be no public at all.

1.       The Doctorate Board gives the PhD candidates the choice to either (a) continue with the PhD graduation ceremony but in a fully digital way, or (b) postpone the ceremony and reschedule as soon as possible after we are free of COVID-19 measures.

2.       The Doctorate Board also decided to temporarily lift the requirement for signatures of committee members on the PhD diploma. These measures will be valid until recalled by the rector.

PhD candidates who are scheduled to defend the coming weeks will be individually contacted by the dean TGS (a.need@utwente.nl).

Unexpected costs/ declarations
What if the coronavirus or measurements taken lead to unexpected additional costs?

The coronavirus and precautions taken may lead to unexpected and or additional costs. The University of Twente's Executive Board is currently exploring possibilities for compensation. We will keep you updated on this matter.

Information for UT community

UPDATE (7/4): Working healthy from home
UPDATE (7/4): A healthy home workstation

Whether you have a permanent, flexible or a home workstation, it is essential for your health that the workstation meets a number of conditions. Your working posture, for example, but also moving and relaxing is very important. You will find a lot of information on the HR website for succesfull and healthy working from home.

UPDATE (20/5): Facilities on campus
UPDATE (20/5): Which buildings and services will be closed?

The UT buildings will remain closed as they are now until at least 15 June. Employees and students will continue to work from home. Because of manageability and safety, current authorisations on your employee card to access the buildings will be withdrawn. In case you need to access the premises for an urgent situation, you - together with your supervisor - can make arrangements with the faculty’s Safety, Health and Environment officer (for service departments the head of department, for BMS the portfolio holder operational management). More details on the procedure.

In the Spiegel building, a section has been opened for students to work, in case they do not have any opportunity to study at home or in their student room. 

At the moment, there is still little lab capacity available for research purposes. Although we facilitate research considered urgent and critical on a limited scale, research activities for bachelor’s or master’s theses cannot take place yet. Over the next weeks and months, we aim to expand the capacity, still in line with guidelines and advice on health and safety as issued by the authorities.

Restarting activities on campus is a complex puzzle: safe and responsible use of labs is a broader challenge since what happens in one lab might affect the possibilities for other facilities. Some issues need to be considered in conjunction, e.g. the number of people per building and the availability of emergency response officers.

The service desks of various internal services are open for business as usual. You may contact them by phone or email, unless stated otherwise on their products and services page.

The mailroom is open until 11:00. We do ask you to order as little as possible.

The outdoor sports activities will resume as of Monday, 18 May 2020. After the adjustments of the measures for outdoor sports, the Sports Centre has done everything to make the best possible arrangements. You can find all information about resuming sports on the website.

Through the social media channels, mailing list and website of the Sports Centre new workouts, live sessions and options to get a fitness consult.

The Coop at the Boulevard is open.

The U Park hotel (conditionally) re-opened on 20 May.

UPDATE (15/5): May I use the sports centre as usual?

The outdoor sports activities will resume as of Monday, 18 May 2020. After the adjustments of the measures for outdoor sports, the Sports Centre has done everything to make the best possible arrangements. You can find all information about resuming sports on the website.

We ask everyone to take the following into account:

  • You can only engage in sports after making a reservation.
  • The service desk of the Sports Centre is available for any questions, emergencies, and for using the bathroom facilities (if this is really necessary).
  • The changing rooms/showers, lockers and other indoor facilities are closed.
  • Members can’t use public transport to reach the Campus.
  • If we have to many people on Campus, there is a possibility we have to make adjustments in the schedule for sports.

As far as indoor sports are concerned, we expect to be able to resume our activities on 1 September.

You can keep fit with the Online Offer of the Sports Centre. More information on the Sports Centre website.

UPDATE (26/3): Online facilities
UPDATE (26/3): Security Updates Windows 10 workplace (UT managed)

LISA is constantly working to keep our digital environment safe. Even now that everyone works from home, it is essential that workplaces are provided with the latest security updates. LISA therefore asks everyone the following:

  • Connect to the UT network at least once a week via a VPN connection, so that security updates are continued. As long as the updates are running you will see that at the bottom of your screen. Pay attention to whether a restart of your PC is requested.
  • Shut down your PC completely at least once a week, so that any security updates from Microsoft can be retrieved and updated.
  • In addition, check at least once a month whether the Windows updates are updated. How to do that can be found here

If you do not work with a UT managed workplace, make sure that it is regularly updated.

For more information about how to connect to a VPN and how to check security updates, see also the FAQ about working from home

Cybersecurity

Covid-19 turns out to be a great opportunity for cybercriminals to attack victims. We kindly ask everybody to be careful with messages and report about them. The university uses email as a primary means for central communication. Important news items will also be published on the public website. If you receive a message claiming to contain coronavirus information from the university and you are asked to log in, that is a phishing attempt. Please report this immediately to CERT-UT, the computer security team of the university, at the address cert@utwente.nl.

Working remotely in a safe way
  • Do not use public Wi-Fi to access your work documents, applications and files.
  • Make sure your computer, applications and anti-virus software are up-to-date.
  • Use a secure connection, like the Virtual Private Network (VPN) of the University of Twente, for your work.
Virtual Private Network (VPN)

As of 17 March 2020, there should be sufficient capacity to host all employees to work from home using a Virtual Private Network (VPN) connection. An upgrade will take place to ensure this will work smoothly.

You might encounter difficulties with using video and audio conversations (like Skype for Business or Microsoft Teams) while using VPN. The sound may be of bad quality or video stuttering. It is recommended to disconnect from the VPN before attending an online conversation.

ONLY USE VPN WHEN NECESSARY

Please note that a VPN connection is not needed for:

  • Network connection to UT applications, as they are always encrypted;
  • Access to the M: and P: drives. You can access them through webdrive. Read the manual for more information;
  • Using Microsoft Office applications. They fully function without a VPN connection;
  • Our online library services, as we use EZproxy for granting access.

A VPN connection is necessary for various HR/FIN services.

UPDATE (7/4): Freelancer, UT-flex and on-call workers

Very annoying that the measures surrounding the Coronavirus also affect your work. If your work is (partly) canceled, it is first of all important that you contact your client about this. In addition, the UT has drawn up a guideline because we can imagine that this may have consequences for your financial situation. More information can be found on the HR page with temporary arrangements regarding Corona.

UPDATE (19/3): Communication
Where can I find all mail that have been sent to student and staff?

The mails are available here.

If you are not on the campus network you will be asked to log in. 

UPDATE (19/3): How does the UT communicate with employees, lecturers and students?

If there is news, staff and students receive a corporate newsletter. There is also decentralized communication. For students Canvas is also used and communication via Student Union. E-mail is the most important source of information at this moment, so keep a close eye on it.

Students

Here you will find information about internships and assignments, graduation, rules and regulations, BSA, study delay.

UPDATE (20/5) Online Exams
UPDATE (20/5): How may written tests be conducted when the university is closed (remote assessment)?

This document describes how the University of Twente deals with written tests during the corona crisis. The starting point is that we offer a working method that comes closest to complete reliability of testing. We have given the programme a number of advices on how to achieve this. It's up to them whether they follow this advice. When this happens, the decision as to whether the test is reliable lies with the lecturers instead of the Examinations Committee.

We are very happy that we achieved so much in so little time in terms of transforming our regular offline education into online programmes. We are convinced that education, including testing, can be continued online for the remainder of this academic year. 

The UT aims to offer as much education on campus as possible after the summer break. At the same time, we need to be realistic and take into account that considerable limitations will apply for the time being. Education on campus is important to us, as our educational concept calls for close collaboration in small groups and extensive interaction between teachers and students.

After the summer break, we will continue to offer online learning in addition to education on campus. This will provide some relief in terms of campus building capacity. Having experienced online education in the past months will contribute to providing quality digital solutions. We will continue to explore and prioritise which activities will need to take place on campus, e.g. (research) practicals or assessments.

When are the new tests scheduled which were cancelled?

In order to limit the disruption of our education, it has been decided not to adjust the teaching timetable now. This will end the third quartile as pre-Corona had planned. We are now working hard to see if, how and when the cancelled tests will be taken. As soon as we know more about this, we will come back to it.

UPDATE (20/5) How can I make use of my right to review an exam?

The right to review your exam did not change. The teacher does have to provide an opportunity. If this is not done, you can contact the module coordinator/programme coordinator. However sometimes review of exams is not possible momentarily. This is the case for exams which were made before 17 March 2020. Review was not organized yet and teachers did not have entrance to the exams. This is a force majeure situation which we hopefully solve in the coming weeks.

UPDATE (20/5) Why do we sometimes only receive information on how an examination is taking place 1-2 days before the exam?

In quartile 3 information on organisation of exams was often late because we needed to switch on very short notice to fully remote assessment. Of course this won’t be the normal way to inform you about the examination and your teachers will provide you this information much sooner in the future. Please contact the teacher in time if no information is provided. If the teacher does not respond, contact the module coordinator/programme coordinator.

UPDATE (20/5) Do I have to give my phone number as part of the procedure to avoid fraud?

Teachers can approach students via Microsoft Teams since 12 May so there is no need to ask for a phone number (anymore).

UPDATE (20/5) Why is the exam procedure different for different programmes? This is very confusing for students doing courses in different programmes.

We are aware that this can be frustrating and confusing. The short timelines in the transfer to online education do not give much time to align procedures. Moreover teachers and examination boards do have autonomy to a large extend. This has not been changed when transferring to online education. As a student you can have this issue discussed via the education committee.

UPDATE (20/5) Do I have to take remote assessment at Dutch Time?

To avoid fraud you have to hand in all assignments and make all exams at Dutch Time. Even if that is very inconvenient for you being in another time zone. If you have an individual or group exam without a fixed date/time you can ask the teacher to plan you in timeslot that is convenient for you. No guarantees can be given however that your request can be honoured.

UPDATE (20/5): Education
UPDATE (20/5): What does education look like in the 3rd and 4th quarter?

We are very happy that we achieved so much in so little time in terms of transforming our regular offline education into online programmes. We are convinced that education, including testing, can be continued online for the remainder of this academic year. This is in line with what has been expected and communicated so far. It is a great compliment to all of you who have been adapting our programmes to the new reality. This ensures an optimal way for all students to maintain study progress.

As a consequence of our government’s relaxation of its restrictions, we have decided to start by first allowing on-site activities that will have added value to our UT community specifically. In the coming weeks, we will decide which small-scale activities can be facilitated again as of 16 June, taking into account their added value for our community and obviously following the guidelines from the national authorities. In the first place, we aim at further opening lab facilities for students carrying out research for their thesis, creating study spots for students who cannot study comfortably at home, and facilitating small groups of students working in project teams. We are also looking into allowing certain activities that contribute to student-wellbeing and strengthening personal interaction.

The procedure for deciding which activities are being facilitated and to what extent will be in line with earlier procedures on the opening and use of lab facilities for research and education purposes. Specific arrangements such as using time slots or not using public transport during rush hours may be imposed.

Students who are currently carrying out research activities for their bachelor or master thesis need to consult their thesis supervisor and make individual arrangements. The extend in which arrangements can be made depends on the availability of supervisors and the possibility to use the research facilities safely (whether requests for the use of labs will be granted, will be decided upon following the assessment procedure for gradual and partial re-opening of research infrastructure. Currently, use for bachelor or master thesis research is not facilitated yet).

UPDATE (20/5) How will education look like from 1 September onwards?

After the summer break, we will be opening up campus facilities again for education and research for the new academic year.

Several parties within the university are currently considering ways in which we can organise our education and research activities from 1 September onwards, given the fact that some limitations will continue to exist and may narrow our operating space for an extended period. Last week, we published a news item on our website in which our vision on education in the new academic year is pointed out. We strive to offer as much education on campus as possible.

One of the leading guidelines in this vision is the fact that we as a university, find it of great importance to keep pushing for the best possible set-up for our education in the coming academic year. We have always been deeply committed to offering high quality, small-scale teaching and personalised learning to all of our students. What this implies for the coming year, is that we will provide as much contact time as is possible within Covid-19 government guidelines. At this stage, it is not yet possible to give a more detailed indication. Rule of thumb is that practicals, examinations and classes in which personal contact and direct interaction are indispensable, will be offered on campus as often as possible.

UPDATE (8/5): I am a sophomore and I have a postponed advice

For second year students with a postponed advice customization is necessary. An addendum has been made to the Education and Examination Rules. You read more on this topic.

Can I graduate and will I receive a diploma?

This will be decided in consultation with your education.

Due to practical limitations, you may receive your diploma a little later. You can, however, receive  a certificate of graduation via BOZ with which you can, for example, apply for a follow-up study programme. For a follow-up programme at the UT you don’t need such a certificate.

If applicable, you can deregister from the UT after graduation via Studielink. Do this on time (in the month of your graduation) and you then will be deregistered from the first of the following month.

UPDATE (20/5): What is the effect on my BSc or MSc final assignment?

Students who are currently carrying out research activities for their bachelor or master thesis need to consult their thesis supervisor and make individual arrangements. The extend in which arrangements can be made depends on the availability of supervisors and the possibility to use the research facilities safely. Currently, use for bachelor or master thesis research is not facilitated yet.

As a consequence of our government’s relaxation of its restrictions as presented on 19 May 2020, we have decided to start by first allowing on-site activities that will have added value to our UT community specifically. In the coming weeks, we will decide which small-scale activities can be facilitated again as of 16 June, taking into account their added value for our community and obviously following the guidelines from the national authorities. In the first place, we aim at further opening lab facilities for students carrying out research for their thesis. More information on this will follow soon.

UPDATE (13/5): How will be dealt with the BSc/Msc separation for current UT students?

The Ministry of Education, Culture and Welfare (OCW) has converted the BSc/MSc separation into a BSc/MSc separation with temporary softer requirements. This applies legally to the academic year 2020-2021 and can also be used for Q4 of this academic year.

In general: these temporary soft requirements BSc/MSc separation only apply to third-year Bachelor’s and Pre-master students who are already enrolled at the University of Twente.

The guiding principles specific for UT Bachelor’s students are:

  • Bachelor students can be conditionally admitted to the Master's programme if a maximum of 30 EC of the Bachelor’s programme is still open;
  • The Bachelor's programme must be completed before 1 September 2021;
  • The Bachelor's thesis must be completed before the Master's thesis is started (relevant for 1-year Master's programmes);
  • Master's programmes can set extra requirements for admission, for example B1 and B2 completed in full or exclusion of certain courses;

The guiding principles specific for UT Pre-master’s students are:

  • Pre-master students can be conditionally admitted to the Master's programme if a maximum of 6 EC of the Pre-master programme is still open;
  • Master's programmes may have additional admission requirements (e.g. exclusion of certain courses);
  • The Pre-master programme must be completed before 1 March 2021.
I am on an internship, can this continue?

There are students currently on an internship with other organisations. They may follow the guidelines issued by the organisation they are currently on an internship at. Should this lead to complications, please contact your internship supervisor at the UT. Also if you (have to) stop your internship temporarily, please contact your UT supervisor.

UPDATE (30/4): What is the view point of the UT concerning the Binding Study Progress Evaluation (BSA)?

The University of Twente deals with the Binding student progress evaluation (BSA) in line with the request made by the Dutch Ministry of Education, Culture and Science. In the study year 2019-2020, no negative binding study advice will be issued to first year students.

For first year students who do not meet the requirements of the BSA per 31 August 2020, the final student progress evaluation will be postponed. This postponed evaluation means the student will have the opportunity to fulfil the requirements for the BSA in the study year 2020-2021. Furthermore, they will receive an additional, non-binding preliminary student progress evaluation. Also, they will be invited by their study advisor to discuss whether continuing the educational programme is preferable.

The UT will do everything within its power to smoothly proceed education and examination online. We do expect to offer all students a programme in which they are able to complete the third and fourth quartile within this study year.

For details of the regulation check the website.

UPDATE (7/4): Is the Coronavirus leading to (upcoming) study delay a reason for exceptions in rules & regulations?

Because of the Corona virus, some students struggle with a (upcoming) study delay. Questions have been raised, for example: can the Corona be classified as a justifiable reason for (upcoming) study delay, with regards to the obligation of having sufficient study progress)? Or: can all residence permits be extended? Nationwide answers are necessary, before the UT can decide on these questions. We do expect to have more information by mid-April.

If you have any questions, please contact your study advisor. If you want to talk to a student counselor about other study-related questions, UT regulations for personal matters, you can make an appointment (skype) through the secretariat of SACC (+31 53 489 2035).

UPDATE (20/5): I am supposed to go on an exchange abroad in September. Is this still happening?

International exchange is an important opportunity for students to develop themselves and gain experience. Unfortunately, this will not be possible until 1 September. There is a chance that this is also the situation after 1 September. This means that an alternative plan is needed. Make sure you are also registered for a minor in the Netherlands. The registration closes on 27 May and is done via Osiris.

Our goal is to inform students before May 27th whether or not an exchangeminor abroad is possible. We'll let you know via the Student Portal, this FAQ and the website of CES. We will also let you know what action to take and with whom.

UPDATE (21/4) How will extra time and other test facilities be handled with?

For on-line tests the teachers will have to offer an extra time variant of the test. Teachers have been informed about the options to do so.

For other test facilities study advisors, exam offices and teachers are working on suitable solutions. Please contact your study advisor to check the status if you have not been informed yet.

UPDATE (21/4) The Notebook Service Centre is closed. What do I have to do in case of a hardware issue?

The Notebook Service Centre can be reached via email or phone. If necessary an appointment can be made to visit the desk in Citadel. The 1 hour service is not available at the moment.

UPDATE (7/4): Medical care and insurance
UPDATE (7/4): What if I need to go to a Dutch hospital?

Dutch health insurance will cover treatment for corona related treatment. Please have your pass/data at hand. Students with AON insurance are covered for corona related treatment. For more information, have a look at the AON website.

In case of an emergency always contact Aon Assistance at +31(0)10 44 88 260 (24/7 available); more info see this website. In case of an emergency/threat to public health you will always be helped.

UPDATE (7/4): Mental health / Wellbeing
UPDATE (7/4): Support for mental health

We understand that the current situation may lead to additional stress, lack of concentration and procrastination. Please talk about your issues with your friends, relatives or study adviser. For tips and advice also see this page about wellbeing. 

You can also ask for support with mental issues via Student Affairs Coaching & Counselling. You can reach them by phone via +31 53 489 2035.

SACC made a FAQ with tips and advice on mental health and coping during Covid-19.

UPDATE (29/4): Financial matters
UPDATE (29/4): I have financial problems due to Covid-19. What can I do?

We understand that the consequences of losing a job, parents that are unable to provide support or a delay of graduation, may add an extra burden to these uncertain times. However, there might be more possibilities than you are currently aware of. Below we listed some options that might be available to you. If you need more information or have a specific situation, which is not covered, feel free to get in touch with your study advisor or a student counsellor.

UPDATE (29/4): Is it possible to increase your student finance from DUO?

Although you might be hesitant to increase your study-debt, DUO lists several possibilities for changing your student finance (temporarily and sometimes retro-actively). At their site the options are addressed.

UPDATE (29/4): Are you eligible for a tuition fee loan?

Many students are not aware of the possibility to get a tuition fee loan from DUO. This is open for all students under 30 with a nationality of an EEA country or Switzerland. More information can be found online.

UPDATE (29/4): Are you an EU student that might lose your Dutch student finance because you currently can’t meet the minimum of 56 work hours per month?

If you are able to prove that this is a case of force majeure, you may be able to retain your Dutch student finance. You do this with a statement from your employer stating that you were not allowed to work or work less because of the corona virus. The statement must clearly state the period in question. This also applies to EU nationals with a 0-hour contract.

UPDATE (29/4): Have you encountered loss of income, because your employer currently doesn’t need you to work?

Do you have a (side or part time) job and does your employer has less work for you due to the corona crisis then you can look for information about related measurements (Dutch)

Do you have an ‘on call and zero-hour contract’, and your employer has less work due to the Corona crisis? Look then for further information about how your employer can deal with this and maybe continue your payment. (Dutch)

You can ask your employer to appeal to the Hardship Fund Bridging Employment (in Dutch: Noodfonds Overbrugging Werkgelegenheid). This way, your income might continue to be paid.

UPDATE (29/4): Are you looking for (another) job?

The UT is not in the position to act as a mediator for students looking for a job. Positions at the UT are listed at UT-flex and you also might want to check out the platform Jobteaser.

When considering a job, be sure to check whether you are under specific constraints, for instance because of your Visa, scholarship or insurance.

UPDATE (29/4): Do you hope to graduate soon and worry about obtaining a job?

When you want to work as an international non-EER student in the Netherlands after graduation you have to apply for a search year. You can find more information on the website of career services.

You can apply for the search year online. More information on the procedure can be found at the IND website

When you need advice or want to reflect on your choices, you make an appointment with Career Services. Most of the services continue. However, because of the situation concerning the Corona virus, the appointments with the career counsellors will be held as much as possible via skype, phone, e-mail or e-coaching.

UPDATE (7/4): Social contacts / online communities
UPDATE (7/4): What online initiatives are there for students?

Many associations have organized a digital platform and/or activities. Please check their website/social media. Here is an overview of all associations to see.

UPDATE (7/4): Does the UT offer free online courses that I can participate in?

The University of Twente now offers students the possibility to use GoodHabitz for free. This is an online learning platform on which you will find more than 100 online courses in all kinds of areas. Ranging from personal effectiveness, to Office, from Strategic Thinking to Social Intelligence. Courses are available in 5 different languages and the courses consist of videos, articles and test questions.

Take a look at https://www.goodhabitz.com/utwente and log in with your UT student account.

UPDATE (21/4): Student housing
UPDATE (21/4): I have stopped my rent due to Covid-19. How can I return to my room?

It is possible to return to a room, but only until 15-08-2020 (after this date the rooms will be needed for the new students). In order to return to a room, a student needs to register in Roomspot and send a short e-mail to student-housing@utwente.nl stating their wish to return after leaving due to COVID-19. You will be granted urgency in your search for a furnished room. The room needs to be rented as of the date that the airspace is open again.

N.B. Students are also free to find an unfurnished room, where they can stay for a longer period (also after 15-08-2020).

UPDATE (21/4) I left my room but my belongings are still there. Can I get a discount on the rent?

This is not possible since you still have to adhere to the terms of the rental contract since you are still using the room (even if it’s only to store belongings). Please contact your study advisor in case of financial difficulties.

UPDATE (21/4): Can I cancel my rental contract at an earlier date?

Students renting through the UT’s housing office can cancel their rent by contacting student-housing@utwente.nl. If you are leaving because of Corona we have agreed with ITC/Stadsweide and De Veste to be more lenient, and terminate the rental contract by 31-03-2020 or 15-04-2020 (depending on the date that the student contacts the housing office).

If you live in Camelot please contact them, and they will evaluate your case. XIOR has a notice period of 3 months plus a € 125,00 fine for early termination of the contract.

All other students do have to arrange themselves via their landlord.

UPDATE (21/4): I cannot pay my rent due to Covid-19 related financial problems. What should I do?

See under Students-Financial matters.

UPDATE (21/4): How do we deal with Covid-19 in our student house?

The Student Union will publish more info on this topic shortly please check their website.

UPDATE (8/5): Where to go with questions?
UPDATE (8/5): Opening hours Student Services Contact Centre

You can phone (+31 53-489 2124) the Centre in case you have any questions or worries that you would like to discuss or receive advice on. The Contact Centre can be reached from 10.00 to 16.00 hours. You can reach the Centre by email via studentservices@utwente.nl.

If your questions are programme related or you do have severe financial problems, please contact your study adviser. ITC MSc-students can contact Student Affairs for all their questions via studentaffairs-itc@utwente.nl.

UPDATE (20/5): International and exchange students
UPDATE (20/5) Exchange
UPDATE (20/5): I am supposed to go on an exchange abroad in September. Is this still happening?

International exchange is an important opportunity for students to develop themselves and gain experience. Until 1 September we cannot welcome new incoming exchange students. There is a chance that this is also the situation after 1 September. Our aim is to inform all students before 27 May if an exchangeminor at the UT is possible. We will let you know via the Student Portal, this FAQ and the website of CES.

UPDATE (12/5): Visa
UPDATE (8/5): What do I have to do if I leave or left the country as a non-EU student (all programmes BMS, EEMCS, ET or S&T and BSc-ATLAS)

In case you have left The Netherlands and stopped the rent of your room, you have to report to visa office if you did not do so yet. Visa office has to report to IND that you have temporarily left the country and not permanently. If you fail to report to visa office your permit may be withdrawn.

In case you left the country and your residence permit will expire before you return, you have to contact visa office if you did not do so yet.

If you left the country and stopped the rent of your room, you can re-apply via Roomspot but, if available, housing can only be awarded until August 15th 2020. For more info see/contact student-housing@utwente.nl

UPDATE (8/5): What do I have to do if I leave or left the country as a non-EU student (ITC MSc-students)

For Faculty ITC Students: In case you have left The Netherlands and stopped the rent of your room, you have to report to ITC Student Affairs Office if you did not do so yet.  ITC Student Affairs has to report to IND that you have temporarily left the country and not permanently. If you fail to report to ITC Student Affairs your permit may be withdrawn.

For Faculty ITC Students:   In case you left The Netherlands and your residence permit will expire before you return, you have to contact ITC Student Affairs if you did not do so yet.

For Faculty ITC Students: If you left the country and have no longer housing in Enschede we suggest you to contact ITC Student Affairs further advise or to contact the ITC Housing committee.

UPDATE (7/4): I left the country. Will I be able to return given the fact that the borders are closed? What if I have non-EU nationality?

Those with a valid resident permit can return, check here for more information. Please check up to date travel and medical restrictions at all times as you may encounter restrictions in the country you leave, countries you transfer and additional restrictions upon arrival in The Netherlands.

UPDATE (8/5): Will MoMi-regulations change due to Covid-19?

Because of the Covid-19 virus, some students struggle with an (upcoming) study delay. Questions have been raised, for example: can the Covid-19 virus be classified as a justifiable reason for (upcoming) study delay, with regards to the obligation of having sufficient study progress)? Or: can all residence permits be extended? Nationwide answers are necessary, before the UT can decide on these questions. More information is expected in the week of May 11, and the UT MoMi process will be updated subsequently. If you have any questions, please contact your study advisor.

UPDATE (12/5): MoMi: Residence permit and study progress

For non-EEA students with a residence permit for study at the University of Twente, who have incurred a study delay as a result of the Corona crisis and therefore could not comply with the obligation to have sufficient study progress in relation to MoMi (50%) in academic year 2019-2020, the University of Twente classifies the Corona crisis as a possible justifiable reason for study delay. It is important that these students seek contact with their study adviser on short notice, to discuss the next steps of how to get their circumstances assessed. Information about MoMi can be found on this page.

UPDATE (29/4): If my residence permit is cancelled and I cannot leave due to Corona, can I stay longer?

See the website of IND for the most up to date answer to this question.

Send a message to student-visa@utwente.nl to inform them about your situation.

UPDATE (21/4): I want to go back to my home country
My exchange programme has ended and I would like to go back home, but I’m not allowed into the country.

Please contact your faculty/study programme for substantive matters. For general questions: calamity-offcampus@utwente.nl.

UPDATE (21/4):I am an international student and want to go home
UPDATE (21/4):What do I have to into account when I go back to my country of origin being an international student?
  • It has not been decided (yet) whether there will be educational activities off-line after June 1st 2020. Also the situation in the academic year 2020-2021 is not clear.
  • In case you cannot leave due to travel restrictions, please contact the embassy of your country to indicate that you do want to leave. Ask if/how they will support you. Inform your study adviser about the situation.
  • Whether education/exams are considered essential travelling does depend on the rules and regulations in the country you want to leave as well as the rules at the time you travel to The Netherlands. Check the info before you leave The Netherlands as well as when you return. Don’t forget to take into account transits. For the Netherlands see the website government.nl for most up-to-date information. It does include a section on Education Sector
  • For info about housing check the info under Students-Student Housing
  • If you are a non-EU student check the info about visa under International and exchange students-Visa
UPDATE (21/4): Where can I find Dutch news on Corona in English?

The following sources may be helpful:

Upcoming students

UPDATE (26/3): Study orientation
UPDATE (26/3): As the Open Days in March have been cancelled, how can I orientate on a bachelor's or master's programme?

Luckily, there are more possibilities to explore which bachelor or master is right for you. All the tips are collected online for you. For example, schedule a Skype appointment with a study advisor!

UPDATE (26/3): Will there be an alternative for the Open Days?

Luckily, there are more possibilities to explore which bachelor or master is right for you. All the tips are collected online for you. For example, schedule a Skype appointment with a study advisor!

Prospective students who registered for the Open Days will be informed as soon as possible. 

UPDATE (13/5): BSc/MSc separation
UPDATE (13/5): How will be dealt with the BSc/MSc separation for upcoming UT students?

This temporary, softer BSc/MSc separation regulation applies legally to the academic year 2020-2021.

The University has two measures in place to limit obstacles in the BSc/MSc separation:

  1. A considerable number of programmes have a second intake as of 1 February.
  2. We apply temporarily a softer BSc/MSc separation, read more about it per category below .

The guiding principles for BSc/MSc separation are:

  • This measure only applies to funded Master's programmes, therefore students who wish to apply for a non-funded Master's programme must hold a Bachelor's degree.
  • This measure does not apply to non-EEA students. These students do have to be in possession of a Bachelor's degree.

The guiding principles specific for Bachelor’s students (Dutch or EEA) are:

  • Bachelor students can be conditionally admitted to the Master's programme if a maximum of 30 EC of the Bachelor’s programme is still open;
  • The Bachelor's programme must be completed before 1 September 2021;
  • The Bachelor's thesis must be completed before the Master's thesis is started;
  • Master's programmes can set extra requirements for admission (not being a different EC requirement than the first one mentioned under this heading) or admission to certain courses (e.g. certain pre-qualification requirements);

The guiding principles specific for Pre-master’s students are:

  • Pre-master students can be conditionally admitted to the Master's programme if a maximum of 6 EC of the Pre-master programme is still open;
  • The Pre-master programme must be completed before 1 March 2021. 
  • The Pre-master programme must be completed before starting with the Master-thesis.
  • Master's programmes may have additional admission requirements (not being a different EC requirement than the first one mentioned under this heading) or admission to certain courses (e.g. certain pre-qualification requirements);
UPDATE (12/5): Application deadlines
UPDATE (12/5): My secondary school exam has been cancelled/delayed, what can I do?

Due to COVID-19 several national exams for secondary schools are canceled or delayed. 

Please see the UT guidelines for more information.

UPDATE (14/4): Do the current application deadlines still apply?

Due to the COVID-19 (coronavirus disease), we have postponed our application deadline for the 1 September 2020 intake. The application deadline of 1 May has been deferred to 1 June 2020 (with exception of the bachelor programme Psychology) for non-EEA Bachelor, Master or Exchange applicants.. The rule concerning the English language test still applies: an English language test is required on 31 May 2020 at the latest for NON-EEA students. Please note that incomplete files will not be processed: you then have the option of starting either in February 2021 for the Master or September 2021 for the Bachelor.

See more information

UPDATE (12/5): Admission
UPDATE (24/4): What is the deadline for accepting the offer of admission in Osiris?

Due to the COVID-19 (coronavirus disease), we have deferred the deadline for accepting the offer of admission to 12 June (previously 1 June).

This applies to all non-EEA Bachelor, Master and Exchange applicants.

UPDATE (12/5): My finals (high school/Bachelor) have been postponed, what does this mean for me? I can’t request the needed documents because the high school/university/translation bureau/notary office is closed. What if I don’t receive my final graduation certificate before September?

Unfortunately, UT is bound by Dutch law to be in possession of the documents before 1 September. Therefore, you will have to supply the documents before 1 September. You won’t be able to start your study programme at UT without presenting your degree.

You can find a lot of admission information on the website.

UPDATE (29/4): I can’t take my English test (IELTS/TOEFL), what can I do?

We acknowledge the difficulties experienced worldwide in taking the compulsory language test, due to the Covid-19 situation. An alternative English test can be the TOEFL iBT Special Home Edition test (online test). This test is accepted by UT and is available everywhere that TOEFL iBT testing is normally available, with the exception of Mainland China and Iran.

Please note that the only online English language test that is accepted at UT is the TOEFL iBT Special Home Edition. Other online English language tests (i.e.  IELTS Indicator test, Cambridge online test, etc.) will not be accepted(!)

UPDATE (9/4): Finance and scholarships
UPDATE (9/4): How can I get a scholarship for the upcoming period?

The university has a range of scholarship opportunities for which most of the application deadlines are this month. At the moment scholarship deadlines will not be postponed. So make sure your academic application and processing is on time.  More information on scholarships can be found through the UT Scholarship Finder.

UPDATE (9/4): Will the current online teaching be compensated in lower tuition fees (e.g. because facilities cannot be used)?

If you are a scholarship recipient with a grant that covers living allowance and/or housing fees, please check the grant conditions related to this coverage. In case of online education, your grant compensation may be lower due to the online teaching methods or duration of online education.

UPDATE (9/4): Is there any possibility for deferment of scholarships to next year intake?

Depending on the scholarship programme, you may expect that grants will be allocated and may be deferred, or that grants allocation will be halted for the time being. If the university is the party that allocates the grants, you will be informed accordingly through the Scholarship Office & International Relations department.

UPDATE (21/4): VISA
UPDATE (21/4): How will Corona influence the visa process for me as an upcoming student?

Most likely the process will be delayed. We are dependent on the authorities; opening hours of the Dutch embassies and the availability of airline travel are expected to be limited. For the moment the deadline of July 1st has not been changed.

We will keep you informed of any new developments.

UPDATE (20/5): Start study
UPDATE (20/5): What will education look like when Covid-19 regulations continue after September 2020?

After the summer break, we will be opening up campus facilities again for education and research for the new academic year.

Several parties within the university are currently considering ways in which we can organise our education and research activities from 1 September onwards, given the fact that some limitations will continue to exist and may narrow our operating space for an extended period. Last week, we published a news item on our website in which our vision on education in the new academic year is pointed out. We strive to offer as much education on campus as possible.

One of the leading guidelines in this vision is the fact that we as a university, find it of great importance to keep pushing for the best possible set-up for our education in the coming academic year. We have always been deeply committed to offering high quality, small-scale teaching and personalised learning to all of our students. What this implies for the coming year, is that we will provide as much contact time as is possible within Covid-19 government guidelines. At this stage, it is not yet possible to give a more detailed indication. Rule of thumb is that practicals, examinations and classes in which personal contact and direct interaction are indispensable, will be offered on campus as often as possible.

When certain programme components are not possible to be taught physically, online versions will be offered. Some study programmes may offer both physical and online versions of their classes.

UPDATE (15/5): Can I start my programme when I am not able to travel to Enschede due to Covid-19?

To ensure that students who cannot participate on campus due to Covid-19 related circumstances in their country or region will be supported, we will put effort into offering online alternatives if required.

UPDATE (20/5): I am supposed to go on an exchange abroad in September. Is this still happening?

International exchange is an important opportunity for students to develop themselves and gain experience. Until 1 September we cannot welcome new incoming exchange students. There is a chance that this is also the situation after 1 September. Our aim is to inform all students before 27 May if an exchangeminor at the UT is possible. We will let you know via the Student Portal, this FAQ and the website of CES.

We do advice you to have an alternative in place in your home country as travel/quarantine restrictions both in your home country, in The Netherlands or transit country may hinder the execution of your plan in such a way that you cannot come. Please inform our Admission Exchange IN officers via Student Services if you have to cancel.

UPDATE (15/5): How will the introduction period/Kick-In be organized?

The Kick-In intends to get you familiar with the UT, your study, Enschede and your new friends – also from a distance. Our Kick-In committee is working hard organizing (at least) an online version of the event for you. In the most optimal case, some additional, small scale, physical activities will be organized as well. The Kick-In will take place between 19 – 25 August. Save the date and keep an eye on this website, where we will soon publish any relevant information: https://www.kick-in.nl/nl/. Registration will be open from mid-June.

Teaching staff

UPDATE (20/5): Education
UPDATE (23/4): Where can I find all the regulations about remote education?

National regulations and specific UT implementations are now available in one CELT toolbox called 'Remote Education for Teaching Staff’.

UPDATE (20/5): What will education look like in until the end of this academic year?

We are very happy that we achieved so much in so little time in terms of transforming our regular offline education into online programmes. We are convinced that education, including testing, can be continued online for the remainder of this academic year. This is in line with what has been expected and communicated so far. It is a great compliment to all of you who have been adapting our programmes to the new reality. This ensures an optimal way for all students to maintain study progress.

As a consequence of our government’s relaxation of its restrictions, we have decided to start by first allowing on-site activities that will have added value to our UT community specifically. In the coming weeks, we will decide which small-scale activities can be facilitated again as of 16 June, taking into account their added value for our community and obviously following the guidelines from the national authorities. In the first place, we aim at further opening lab facilities for students carrying out research for their thesis, creating study spots for students who cannot study comfortably at home, and facilitating small groups of students working in project teams. We are also looking into allowing certain activities that contribute to student-wellbeing and strengthening personal interaction.

The procedure for deciding which activities are being facilitated and to what extent will be in line with earlier procedures on the opening and use of lab facilities for research and education purposes. Specific arrangements such as using time slots or not using public transport during rush hours may be imposed.

Students who are currently carrying out research activities for their bachelor or master thesis need to consult their thesis supervisor and make individual arrangements. The extend in which arrangements can be made depends on the availability of supervisors and the possibility to use the research facilities safely. Currently, use for bachelor or master thesis research is not facilitated yet.

UPDATE (20/5) How will education look like from 1 September onwards?

After the summer break, we will be opening up campus facilities again for education and research for the new academic year.

Several parties within the university are currently considering ways in which we can organise our education and research activities from 1 September onwards, given the fact that some limitations will continue to exist and may narrow our operating space for an extended period. Last week, we published a news item on our website in which our vision on education in the new academic year is pointed out. We strive to offer as much education on campus as possible.

One of the leading guidelines in this vision is the fact that we as a university, find it of great importance to keep pushing for the best possible set-up for our education in the coming academic year. We have always been deeply committed to offering high quality, small-scale teaching and personalised learning to all of our students. What this implies for the coming year, is that we will provide as much contact time as is possible within Covid-19 government guidelines. At this stage, it is not yet possible to give a more detailed indication. Rule of thumb is that practicals, examinations and classes in which personal contact and direct interaction are indispensable, will be offered on campus as often as possible.

UPDATE (8/5): When are the new tests scheduled which were cancelled?

In order to limit the disruption of our education, it has been decided not to adjust the teaching timetable now. This will end the third quartile as pre-Corona had planned. We are now working hard to see if, how and when the cancelled tests will be overtaken. As soon as we know more about this, we will come back to it.

UPDATE (21/4): What to do with student who have extra time as a test facility?

On the website you can find more info on how to handle extra time in case of on-line written tests.

Where can I find information about support that TELT offers?

To support teaching staff with their online teaching activities, the TELT team has created a dedicated webpage with recommended tools for online teaching. You can also contact them via telt@utwente.nl

How does the UT communicate with employees, lecturers and students?

If there is news, staff and students receive a corporate newsletter. There is also decentralized communication. For students Canvas is also used and communication via Student Union. E-mail is the most important source of information at this moment, so keep a close eye on it.

Are final attainment levels still achievable in the transition to online education?

The examination committee will decide whether the final attainment levels are feasible. A central working group has been set up to look into this and advise the examination committees. We advise you to continue with the normal activities as much as possible and to use TELT, for example, to look for alternative possibilities for education and testing.

Are the examination committees affiliated?

This has our attention.

How do I get lecture material from the students?

Advice is to not only stream lecture material, but also make download files of it.

UPDATE (20/5): How may written tests be conducted when the university is closed (remote assessment)?

On this website you will find information with regard to the working method for Remote Assessment for teachers during the Covid-19 crisis and a request form to notify the examination board of your program regarding changes in the test schedule.

We are very happy that we achieved so much in so little time in terms of transforming our regular offline education into online programmes. We are convinced that education, including testing, can be continued online for the remainder of this academic year.

Currently, we are in the process of gathering more in-depth insights into online proctoring, a digital form of assessment to test online in a remote location. We are well aware of all sensitivities that need to be considered carefully. For that reason, no additional monitoring tools will be introduced before all aspects have been examined. More information on Remote Assessment can be found on the CELT website.

UPDATE (6/4): Can students graduate and recieve a diploma?

This will be decided in consultation. Due to practical limitations, the student may receive a diploma a little later. They can, receive a certificate of graduation via BOZ with which they can, for example, apply for a follow-up study programme. For a follow-up programme at the UT they don’t need such a certificate.

If applicable, a student can deregister from the UT after graduation via Studielink. If they do this on time (in the month of graduation) they will be deregistered from the first of the following month.

(UPDATE 6/4): How do we inform our students?

We would like to ask you to inform about the course through Canvas.

UPDATE (21/4): Referral of students: Where can my student go with questions?

1. Medical care

Campus docter or own GP

2. Insurance

Student Services via studentservices@utwente.nl

3. Mental health / Well beeing

Study advisor or Student Affairs Coaching & Counselling. (+31 53 489 2035).

4. Financial Matters

Study advisor

5. Social contacts / online communities

via website/social media of associations

6. Student Housing

Housing provider (for instance ITC-hotel, Stadsweide, De Veste, Camelot)

 7. Question about the study programme

Study Advisor

8. Information about the schedule

Canvas or MyTimetable

9. Study delay

Study Advisor

UPDATE (8/5): National regulations
UPDATE (8/5): What is the view point of the UT concerning the Binding Study Progress Evaluation (BSA)?

The University of Twente deals with the Binding student progress evaluation (BSA) in line with the request made by the Dutch Ministry of Education, Culture and Science. In the study year 2019-2020, no negative binding study advice will be issued to first year students.

For first year students who do not meet the requirements of the BSA per 31 August 2020, the final student progress evaluation will be postponed. This postponed evaluation means the student will have the opportunity to fulfil the requirements for the BSA in the study year 2020-2021. Furthermore, they will receive an additional, non-binding preliminary student progress evaluation. Also, they will be invited by their study advisor to discuss whether continuing the educational programme is preferable.

The UT will do everything within its power to smoothly proceed education and examination online. We do expect to offer all students a programme in which they are able to complete the third and fourth quartile within this study year. More information is available on the website of CES.

UPDATE (8/5): Do the current application deadlines still apply?

Due to the COVID-19 (coronavirus disease), we have postponed our application deadline for the 1 September 2020 intake. The application deadline of 1 May has been deferred to 1 June 2020 (with exception of the bachelor programme Psychology). The rule concerning the English language test still applies: an English language test is required on 31 May 2020 at the latest. This means that the exam results must be known on 31 May 2020.

Please note that incomplete files will not be processed: students then have the option of starting either in February 2021 for the Master or September 2021 for the Bachelor. See more information.

Update (23/4): What are the agreements on BSc/Msc seperation and pre-master/master due the corona virus?

Agreements on BSc/MSc separation, pre-master/master can be found here.

Update (6/4): What about tuition fee when students need more time to finish their studies?

This has our attention, we'll come back to it when we know more.

Research and staff information

UPDATE (6/5): Work from home
UPDATE (6/5): Work from home as much as possible

An extension of the period of working from home requires more attention to providing a safe, healthy and comfortable place to work. For some employees, the situation may imply that they have to discuss with their supervisor how they can continue their activities for this new period. At short notice, we hope to offer some additional support for working from home. More information on this will be published on the employee portal. The existing temporary conditions for leave and absence have been extended until 19 May.

At the moment, the barrier for interpersonal attention is perhaps somewhat higher than usual, because we do not physically meet. At the same time, it is maybe even more important that we look after each other and ourselves. Discuss issues if you feel the need to do so. Students with problems can contact their study advisor, who can support them in various ways.

In the Spiegel building, a section has been opened for students to work, in case they do not have any opportunity to study at home or in their student room. We find it of utmost importance that you can work at home in safe and healthy conditions. For that, we have written an instruction form that may help you to arrange your digital working space from home.

What can be done in case I have to be at home to take care of children or partner?

It is important that the care for your child(ren) and partner is been taken care off adequately. The Dutch national authorities have pointed out so-called ‘crucial professions’. Employees with a crucial profession have the opportunity to make use of child care services if they cannot arrange childcare in any other way. This also includes externals working for the university in a crucial profession.

In the coming period, the vast majority of UT staff will be working from home. Sometimes, this has to be combined with care for your partner or children. The HR department has set up guidelines which will help you to organize your work and your private life in a good way. Visit https://www.utwente.nl/en/hr/Coronavirus/ for more information.

UPDATE (6/5): Tax consequences of UT schemes
UPDATE (6/5):I receive travel allowance for commuting through the individual choice model of employment conditions. Is this affected?

Until further notice, your choice will remain unchanged. This means that your 'commuting travel allowance' is still paid every month. If anything changes, we will inform you.

UPDATE (6/5): In the individual choice model of employment conditions, I want to choose travel commuting allowance. What should I do?

You can make this choice in the usual way via the web application. If anything changes, we will inform you.

UPDATE (6/5): I normally declare my commuting travel expenses. Can I keep doing this?

You can only make declarations, if you have actually incurred costs. If you normally travel by car and work at home full-time now, no expenses can be declared.

UPDATE (6/5): I receive a fixed commuting travel allowance; does this change?

Fixed travel allowances will remain unchanged. If anything changes, we will inform you.

UPDATE (6/5): I use my NS Business Card for commuting. What should I do?

You do not have to do anything. If you have an NS product registered to your NS business card, it will be frozen if you do not travel. As soon as the card is used for travel, your NS product will be activated again. If you only travel incidentally for your work at the UT, please confer with your HR unit and discuss whether it would be practical to end your NS product or switch to a cheaper one.

UPDATE (30/4): Research
UPDATE (3/4): How do I manage my H2020/NWO/ERC project during the COVID-19 outbreak?

When you are currently managing a H2020/NWO/ERC project, the grants office advise to do risk inventory on your project to help you decide which actions to take. On the website you can find the steps that you can follow. If you have additional questions, or if you want to talk to a Project Manager, feel free to contact Grants Office or look at the FAQ (keyword: COVID-19) of the European Commission.

UPDATE (3/4): Where can I get information on changes in research funding due to Corona?

The European Commission set up the European Research Area (ERA) Corona Platform, with the latest H2020 calls deadlines updates, a new Horizon 2020 FAQs and other useful links (like Corona-related projects and research). Applicants who started a submission environment in the Funding & tenders Portal can expect automatic notifications.

The ERC has announced its specific business continuity measures. For running applications, the ERC does not expect disruptions. So far, there is no note from the ERC on evaluation step 2 for ERC Starting and Consolidator Grants (i.e. interview in Brussels). For upcoming calls, deadlines are maintained.

The Dutch funding organizations are flexible in their approach and most calls are delayed. For more information check the ZonMw website or NWO website for up-to-date information on the latest measures.

UPDATE (23/4): Are there funding opportunities to do research on corona and help?

Yes, National and International funds are set up to aid research in the fight against the corona virus. All funding opportunities are kept up to date on the website of Grants Office of the Strategic Business Development. The Grants Office can help you in search for suitable funding.

UPDATE (30/4): Research and other activities

Lab activity on campus is gradually resumed on a limited scale for activities considered critical and urgent. In close consultation between faculties and service departments, the feasibility for further lab work is being examined, with safety and health regulations and guidelines taken into account. It is expected that for the short term, the number of activities will remain considerably limited. The portfolio holders research of the faculties are the first point of contact for researchers.

All buildings on campus will be closed and are only accessible by using your employee card when authorised to enter the buildings outside office hours. The same rules as always apply, but also in this case, we urge you not to come to campus when not strictly necessary.

Contact

If you have any medical related questions, contact the general practitioner (GP) by telephone.

Students of all programmes of BMS, ET, EEMCS and S&T and BSc-ATLAS who have questions about the coronavirus and the consequences can contact Student Services. The phone number of the Student Services Contact Centre is 053-489 2124 (available from 9.00h to 17.00h). If your questions are programme related or you do have severe financial problems, please contact your study adviser.

ITC MSc-students can contact Student Affairs for all their questions via studentaffairs-itc@utwente.nl.

Twente Pathway students can contact Student.Support@twentepathway.nl.

Employees who have questions can contact the HR Advisor from the relevant faculty or unit.

If you have UT-related questions after reading the information, you may contact the central information desk via the contact form or by sending an email to info@utwente.nl.