ABC

Chat

The recruitment websites use the chat application of Cobrowser. A chat button can be found on the bottom right of each page. This button can be used to start a chat session with the Study Information Centre at any time. Moreover, filters have been set which ensure that it is asked in a pro-active manner to start a chat session. This is done, for example, if a person clicks around a lot on the website in a short period of time; this person seems to be lost and the chat window then asks if we could be of any assistance.

Target group

Prospective students visiting the recruitment websites

Goal

To enable prospective students to ask questions about studies in an accessible manner.

Example