UT account (incl. activation & password change)

Creating your account

Student accounts are created based on the information provided in Osiris. Creating an account is an automated process. If all information is provided on time in Osiris, the account will be ready to use before the academic year starts. 

Deleting your account

Student accounts are automatically deactivated four weeks after student enrolment has stopped: an automated mail informs you about the deactivation of your account.

CREATING YOUR ACCOUNT

Employee accounts are created based on the information provided in the HR system. The HR assistants of your faculty or service department are in charge of providing the correct information in the system. Creating an account is an automated process. If all information is provided on time in the HR system, the account will be ready to use before your employment starts. 

DELETING YOUR ACCOUNT

Employee accounts will be available during a so-called grace period after your employment stops:

• Scientific staff: 12 months
• Support staff: 2 months

After this period, the account will be deactivated.

There are different types of guest accounts available: 

Eduroam guest access (up to 14 days)

Employees can create Eduroam guest accounts on eva.eduroam.nl. Accounts are deactivated automatically after 14 days.

X-account (up to a year)

X-accounts for employees do not provide a mailbox. They can only be used for ICT facilities like Eduroam, VPN, p-drive or access to several other applications. X-accounts can be requested (by employees only) through selfservice.utwente.nl > authorisation. Accounts stay active for up to one year and can be extended after that. They are automatically deactivated when the active account period has ended. Users are informed about the deactivation date on their personal email address provided as provided during account setup.

Good to know: when asked for a user name, this is most likely the email address x******@utwente.nl, although there is no mailbox associated with this account.

M-accounts for guest staff

For guest (scientific) staff like externally financed PhD candidates, the UT provides m-number guest accounts. These include a mailbox and access to many UT facilities. Limitations and differences compared to a regular m-number/employee account: 

• The profile in people.utwente.nl is clearly labelled as guest staff
• Some software licences may not be available
• Some campus facilities may not be available

Creating and deactivating an account is similar to regular employee accounts, see the employee section above.

Bulk account creating for events

For large events, bulk account creating is available. The the event support information LISA offers.

Use the LISA self-service portal (at the bottom right of the web page; "change password").

Extended instruction

This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, and information that you have to enter yourself is printed in bold.

1. Surf to LISA Self-service Portal
2. Select Change password and log in with your UT email address (for guests x*******@utwente.nl) and password if you’re not already logged in.
3. Click CHANGE PASSWORD
   
4. Enter your current password, and enter a new password twice.
   
   
5. Click Submit to change your password.

If you forgot your password, you can change it yourself through the LISA Self-Service Portal (at the bottom right of the web page). However, this is only possible if you have registered a private e-mail address that we can use to send reset instructions.

• For students, this email address is listed in Studielink
• For employees, this email address is filled in in MyHR/AFAS
• For x-accounts, a private e-mail address has been provided during account setup

You can also change your password at the ICT Service Desk (please bring a valid ID).

Extended instruction

This manual uses a consistent style of writing: references to text and buttons on screens are printed in italics, and information that you have to enter yourself is printed in bold.

1. Surf to LISA Selfservice Portal.
2. Select Activate / reset password.
3. Enter your UT email address (for guests x*******@utwente.nl) and the characters in the picture, and click Next.
   
   
4. Select I forgot my password and click Next.
   
   
5. Now you can choose between two options to reset your password: through (private) email or an authenticator app.
   
   
   
   1. When you choose Email my alternative email address, an email will be sent to your private email address with a verification code. Enter the verification code to continue.
   2. When you choose Enter a code from my authenticator app you can enter the One-time password code shown in the app (open the authenticator app and tap your UT account).
      
6. In the last step you can enter a new password.

Attention: if you used the old password for your own devices (PC, notebook, tablet or smartphone) you have to set up the new password by yourself (e.g. mail, eduroam, VPN).

If you do not remember your password, you can reset it yourself through the LISA Self-Service Portal. However this is only possible if you have registered a private e-mail address. Employees can check and or modify it through MyHR.

A password must have a length of at least 14 and at most 64 characters. It cannot be the same as one of your three previous passwords, nor can it contain three or more successive characters that are also part of your username in that same order. 

Currently, passwords for UT accounts are checked against a set of rules:

• Valid characters are A-Z, a-z, 0-9 and special characters: ~!@#$%^&*()-_=+[]{};:,./?
• The minimum number of characters is 148 . Due to technical reasons, the upper limit is 60 characters.
•  password has to contain at least one lowercase letter, one uppercase letter, and one digit.
• Special characters are optional; spaces are not allowed

You can use punctuation marks as part of your password, but you can only use those symbols that can be entered directly or by using the SHIFT key on a standard QWERTY keyboard. Be careful when using different keyboards on which certain punctuation marks in combination with letters generate diacritical marks such as an umlaut, a diaeresis or an accent grave. Those symbols cannot be part of your password.

The guidelines (pdf) also include tips for a strong password and information about password managers to help you remember the new password.

IMPORTANT for UT notebooks:

Connect the notebook to the UT network with a network cable or eduroam (at the UT) or through a VPN connection outside the UT before you change your password. After you've changed the password, lock the pc by pressing the Windows key () + L and log on with your new password. 

If you are not connected to the UT network (through a network cable, eduroam or VPN) after you have changed your password, the password on the notebook itself is not changed. You can still log on with your old password, but central ICT facilities such as Outlook, network drives, etc., require the new password. 

Before changing

• Password guidelines & tips (pdf)
• Please do not use office.com to change your password. It needs to be changed through the LISA Self Service portal as explained above.
• Please do not use ctrl + alt + del on your UT workstation's login screen to change your password. It needs to be changed through the LISA Self Service portal as explained above.

After changing

• Tips after changing the password for Mac
• Forget the eduroam network in Windows after changing your password
• Remove old credentials on websites

You receive an e-mail from us at your private e-mail address. This email gives information about your new UT email address (also your user name). You can activate your password from any computer with an internet connection through the LISA Self-service portal (at the bottom right of the web page).  Fill in your Log on name, select Forgot My Password, and follow the instructions on the screen.

Once your account has been created, you receive an email with further instructions at your private mailbox.