See Services and manuals

Crisis communication

In case of fire



• Dial (053-489)2222

• Provide information about the location, possible victims and the size of the fire

• Alarm the people around you

• If possible, try to extinguish the starting fire. Otherwise, leave the area immediately

• Follow the escape path marking to the nearest exit or emergency exit

• Always follow the instructions of the emergency assistance team (BHV)

• Keep onlookers at a distance


Accident/acute urgent help



• Dial (053-489)2222

• Provide information about the location and type of the accident and the number of victims

• Make sure someone is with the victim

• Try to make the situation as safe as possible

• Always follow the instructions of the emergency assistance team (BHV)

• Keep onlookers at a distance


Other emergencies




Dial (053-489)2222 in the situations below:


• Thief caught in the act

• Accidents with hazardous substances

• Situations with a danger of personal injury and/or extensive material damage


Notification in case of a large-scale calamity




• Check the notifications via www.utwente.nl

• Check Twitter (#utwente)

• In case of a big crisis the local government security services such as the police, the fire brigade and medical assistance will take over command and communication. The UT website and Twitter (#utwente) administrators will check the reliable sources as well as possible and will share their findings.


Crisis plans

The Human Resources Department has drawn up a UT-wide crisis plan for large-scale calamities, such as a fire, an explosion or a bacterial infection, which is in line with the City of Enschede emergency plan. Because communication is very important during a crisis, the Marketing & Communications department (M&C) has drawn up an extra crisis communication plan. The plans are continuously updated and acted out in practice runs. If you have questions about the UT-wide crisis plan, please refer to the Health, Safety & Environment Department (VGM) of Human Resources. If you have questions about the M&C crisis communication plan, please refer to the M&C Crisis Communication Adviser (intranetpage).