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Blog - The day after my login name changed (Windows)

Dear colleague,

My name is Sander, I have worked for many years at the University of Twente and use a Windows computer every day. I also use an Android telephone to read my mail and to stay up to date with my appointments. Frequently I have been I run into problems when I have used the wrong logon account to access my applications. This was often the case when connecting to WIFI or VPN networks, usually this required looking for the logon instructions in instruction sheets or my password manager.

Now the university has initiated a project to simplify logon procedures, I’m curious about the outcome of this work.

As a tester, I was informed the day before the change occurred of the new logon methods and where I could find extra instructions suited to my devices. My new logon name was going to be the same as my university email address.

Here’s what I had to do:

I usually start my computer from hibernation mode but on the day of the change, I restarted my computer as explained in the IT instructions I had received. I then logged on using my e-mail address as username, my password was unchanged.

I continued following the instructions to reconnect my computer to the WIFI network:

  • First find the WIFI connection setting and “Forget” the setup
  • Then attempt to reconnect to the same WIFI network
  • I entered my email address (new logon name) with my usual password and the connection was successful!

I continued following the instructions, this time checking my VPN connection. In this case I only had to enter my email address in the username window, after that starting VPN was no problem.


Computer settings done, I decided to check my Android telephone.

A similar process; for my WIFI connection, find the WIFI settings and “Forget” it. Then reconnected using my email address and usual password

For VPN it was almost identical, because OPENVPN software is used on both of my devices the procedure is the same.

My Android Gmail setting didn’t require changing but I decided to keep things uniform and changed my logon name to my email address, this worked without causing any problem.

Logging onto my managed University computer the following day, I performed the following actions:

On the logon screen you can select the option to logon as “other user”, I entered my email address and Password and my desktop appeared as usual.

You need an active network connection to change to “other user”; because your account is checked on the logon servers.

New experiences:

The installation of Microsoft Office applications is much simpler after the logon name change. In the past Office applications requiring your logon credentials could only be supplied with our employee number: this often led to incomplete functionality and other issues. Now that I can supply my e-mail address as logon ID everything installs quickly and without problems.

The biggest advantage of this logon ID (email address) is that I no longer have to remember what account to use when I log on to different systems at the University. There are still systems that are not able to work with this ID but the majority will convert quickly to this possibility.

Now I have all my devices set to use my new ID. I have not discovered an issue of any consequence and I’m confident that access to my IT applications will be much easier in the future.

Conclusion: Use the FAQ for the tips it provides for different devices. It works!