FAQ

FAQ Printing

As a student, where can I print using a Multi Functional Printer (MFP)?

Can students print using all Xerox printers?

No, students can only use the printers that indicate they may be used by students. When a faculty or service believes that a printer should be available to students as well, that organisation can submit a request to the Service Desk ICT.

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Where can I find the MFP for students?

Bastille - Ground floor (project area)
Carre - Next to room C4625
Carre - Next to room C4021
Carre - Next to room C4282
Citadel - Main entrence (next to the coffee machine)
Cubicus - Next to room B205
Cubicus - Next to room B300VI
The Gallery - DesignLab
ITC-hotel - Ground floor in the hall
Horst complex / Oosthorst - Next to room OH105
Horst complex - Next to room C107
Horst complex / Noordhorst - Next to room NH202e (next to the coffee machine)
Horst complex / Horst tower - Next to room T800VA
Ravelijn - Studielandschap 1st floor
Spiegel - Opposite room 102A (near the stairwell)
Vrijhof - Second floor (above Service Desk)
Vrijhof - Library
Vrijhof - Library
Zilverling - Next to room A126
Zilverling -  Room A220

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I am conducting work for the UT and I need to print something. How can I arrange that?

Students can be given employee permissions for the use of MFPs. This means that the faculty is responsible for the costs you incur. You are not limited to using the student MFPs and can also use your faculty’s MFPs. You can submit the appropriate request to the responsible party (teacher or supervisor). They can arrange for you to use your own account to print using all printers for a period of up to one year through an extension of your quota or by giving you unlimited access.

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If you do not have an account but you still want to print somewhere at the UT, where can you go?

You can print in the Xerox Reproshop, located in the Bastille and Carré buildings.

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What should I do when the paper in the printer runs out?

Paper can be restocked by the facility department of the building that houses the printer. When the paper in a student printer runs out, you can report the issue at the building’s reception desk. The people there can restock the paper. The secretary desks can order more paper for employee printers.

Check the paper size before you start printing Always select A4 or A3 If you want to use a different size paper, consult the manual for the use of different kinds of paper.

· Click the “Follow Print” button.

· Select the right document.

· Click the Info button on the screen.

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How long will my pending document be stored?

The printer will be rebooted every morning around 6:00. This process erases all pending documents.

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What can I do to make my printing more environmentally friendly?

In the print menu, select the option to print multiple pages on a single piece of paper and make sure to always use two-sided printing.

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My files have disappeared from the queue, but they were not printed.

You have probably selected the wrong paper size for the document you wanted to print. Check whether this is causing the problem: Whenever possible, use A4 or A3 size. Try to avoid the Legal or Letter options. You can do so using the print menu of the file you wish to print. If you want to use a different size paper, consult the manual for the use of different kinds of paper.

· Click the “Follow Print” button.

· Select the right document.

· Click the Info button on the screen.

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I cannot log into the domain.

Verify whether you entered the domain using capital letters: AD\<username>.

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The “Scan to home” feature does not work.

Students do not have a home directory, so they cannot use this feature. You can select USB as an alternative destination. Employees can check whether their user account has been set up on the AD domain by clicking the “Scanning Workflow” button. Here, you can also select USB as an alternative destination. You can verify whether your account information is correct by clicking the “Email” button.

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I cannot print from my USB drive.

Check your USB drive: Check the files you wish to print: Test whether the printer is working correctly:

· Not all USB drives are compatible with these printers. It is advisable to use USB drives that employ the FAT32 standard.

· Does your USB drive have a locking system?

· USB drives with partially locked systems (hidden) can also cause issues.

· You can print files with the following extensions: pdf, Pcl6, PS, Pl5, ASCII, jpg, TIFF, xps. You cannot print Office files.

· Some PDF files are encrypted and cannot be printed.

· Some PDF files are damaged, e.g. because they were created using a non-original version of PDF software.

· Some images are damaged and cannot be printed.

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Test whether the printer is working correctly:

· Format your USB drive using the FAT32 standard, copy the files onto the drive and try again.

· Try to print a PDF file you already printed once before.

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Questions about my print quota (students only)

What is my print quota for the duration of my education?

125 printer units.

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Can I increase my print quota?

Yes through the following website: https://printquota.utwente.nl

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Where can I check to see how much print budget I have left?

You can log into the website https://printquota.utwente.nl using your domain account to consult your print budget.

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The printer displays the error message “deleted due to insufficient quota,....”

This error is displayed when your quota is insufficient to print the file in question.

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What to do with printer problems?

For printer problems about payment and/or quota please contact: Xerox Service Desk: XNL.XOS.Helplijn.Breukelen@xerox.com, telephone number: 0346-255255 For technical or print problems please contact the Service Desk ICT.

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Will my quota be charged when a file is not properly printed?

No.

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