FAQ ICT services

FAQ Fiber to the home

Where can I find manuals about Fiber to the Home?

Click here.

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Why should I switch to Fiber to the Home?

Glass fiber is much faster than ADSL.

Glass fiber provides a more stable connection

A glass fiber connection is symmetrical (meaning that upload and download speeds are the same). 

With a glass fiber connection you also have access to IPTV.

With a glass fiber connection you will have a direct connection with the UT network.

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What does Fiber to the Home cost?

The subscription is €30 per month, incl. VAT.
Please note: the glass fiber modem is placed on a loan and remains the property of the UT. 

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Does the UT charge connection costs for a glass fiber connection?

The UT charges no connection costs for a glass fiber connection

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How long does it take before the connection can be activated?

The connection can be activated within one week.

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How can I apply for Fiber to the Home?

An application for a glass fiber connection can be done via the Self service Portal.

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Why can I only request "set-top box" via the IPTV web site?

The "set-top box" (through which you can receive digital television via the Fiber to the Home connection) is a service provided by the Campus Cable Association (VCK). LISA supports VCK in the carriage of the traffic but VCK supplies the hardware and support for the end-user.
See for more information the website of VCK: https://vck.tv/aanvragen-iptv-settopbox/.

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What is the period of notice for a glass fiber connection?

The subscription can be cancelled as of the first of any month, with at least one month notice. 

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Possible Breakdowns?

In that event please contact the Service Desk ICT.

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Up to what distance is the connection provided?

The connection is provided in the meter cupboard itself. All additional (computer) equipment is the responsibility of the customer.

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Whom do i go for support?

For requesting, canceling or operating the glass fiber modem, please contact Service Desk ICT.
For questions about the registration of equipment, choise of your own (Wi-Fi) router, or help setting it up, please contact SNT.

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