Where can I find manuals about Fiber to the Home?
Why should I switch to Fiber to the Home?
Glass fiber is much faster than ADSL.
Glass fiber provides a more stable connection
A glass fiber connection is symmetrical (meaning that upload and download speeds are the same).
With a glass fiber connection you also have access to IPTV.
With a glass fiber connection you will have a direct connection with the UT network.
What does Fiber to the Home cost?
The subscription is €30 per month, incl. VAT.
Please note: the glass fiber modem is placed on a loan and remains the property of the UT.
Does the UT charge connection costs for a glass fiber connection?
The UT charges no connection costs for a glass fiber connection
How long does it take before the connection can be activated?
The connection can be activated within one week.
How can I apply for Fiber to the Home?
An application for a glass fiber connection can be done via the Self service Portal.
Why can I only request "set-top box" via the IPTV web site?
The "set-top box" (through which you can receive digital television via the Fiber to the Home connection) is a service provided by the Campus Cable Association (VCK). LISA supports VCK in the carriage of the traffic but VCK supplies the hardware and support for the end-user.
See for more information the website of VCK: https://vck.tv/aanvragen-iptv-settopbox/.
What is the period of notice for a glass fiber connection?
The subscription can be cancelled as of the first of any month, with at least one month notice.
In that event please contact the Service Desk ICT.
Up to what distance is the connection provided?
The connection is provided in the meter cupboard itself. All additional (computer) equipment is the responsibility of the customer.