How can I request a video conference?
You can request a video conference via the Selfservice Portal: https://selfservice.utwente.nl.
As an applicant, you will receive an automatically generated acknowledgement e-mail. This message lists all the information required to set up the requested video conference.
You can forward this e-mail to all the participants in the video conference. The recipients can click on the shortcut in the e-mail to participate in the video conference via image and/or sound input.
NB: Before the start of the conference, BlueJeans informs every participant on how to participate through an introductory page.
How and how long in advance can I request a conference?
There are no time limits for conference requests, so feel free to request a future conference at any time.
How long does it take for a conference request to be processed?
On average 1 working day.
How can I request an urgent conference?
Complete the application form in full. Then phone or e-mail the Service Desk ICT, which will set up a conference based on our "best effort" policy.
What is the maximum number of participants in a conference?
By default, you can invite up to 25 participants. Upon request, the number of participants can be increased up to 100.
Can I cancel a conference?
A conference is automatically cancelled past the requested date. Therefore, you do not need to manually remove the requested conference.
Can I record a conference?
Yes, you can. To do so, contact our Service Desk ICT in advance. A while after the conference has ended, you will receive a separate audio and video file of the recording.
Can I call in using a mobile/fixed phone?
Yes, you can. In the application e-mail you will find a list of local phone numbers. If you choose this option, you can only participate in the conference via audio.
How can I test my configuration/set-up?
Before you enter the room where the digital conference will be held, you can check whether all the equipment is working correctly. On this screen you can also choose the audio/video input to be used by BlueJeans.
One of the participants cannot be heard properly.
It can happen that one of the participants cannot be heard properly. Most probably this is due to problems with this person's internet connection. The BlueJeans app may be able to solve the issue. However, a stable internet connection remains a must.
Why should I use BlueJeans?
The BlueJeans app makes the entire session more stable, improves the sound quality and boosts the user-friendliness of certain screen sections, among other things.
Where can I download the BlueJeans app?
Click on the "Meeting URL" in the confirmation e-mail and a window will appear in your web browser. In this window, click on "GET THE BLUEJEANS APP" to download the installation file. Install the app, click on "Try again" and follow the steps on the screen.
Is BlueJeans available for students?
No, at this moment only employees of the University of Twente can request a BlueJeans meeting.