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Corona FAQ / Novel Coronavirus

LAST MODIFIED: Friday, 22 January 2021

Table of contents:

The coronavirus (COVID-19) leads to many questions about the consequences for The Netherlands and the University of Twente.

UPDATE (22/01)

Due to the arrival of the British variety of the coronavirus, as well as other more infectious varieties of the virus, the Government has decided to take additional measures to curb the further spreading of Covid-19. For the University of Twente this means the following:

Working on campus
The introduction of the curfew will have consequences for working on campus or in other UT buildings. Those travelling to and from work during the curfew period must be able to provide both an individual statement and an employer's statement.

Generally, all UT employees are already required to work from home, unless this is impossible. You are allowed to come to the campus, for example, because you need to use the facilities for teaching or because you need to do research in one of the laboratories. In the evening hours, you will only be allowed to come to campus if this is essential: for example if there is a case of calamity or of if it concerns work activities that need to take place at that time and cannot be taken care of during the regular working day. Employees involved in taking an exam are also allowed to come to the campus.

An employer's statement for these work activities is provided by the service manager or the portfolio manager of business operations, depending on whether you are working for a department or a faculty. The form of the National Government will be used for this purpose. You have to fill out this form yourself and send it to the service manager or portfolio manager of business operations by e-mail for approval.

You have to download and complete your individual statement yourself. You can do this digitally.

In the upcoming period, we will be closely monitoring the fact that this directive is adhered to. If necessary, additional measures will be taken if the agreements above have proven insufficient to reduce campus use to an absolute minimum during the evenings.

Studying on campus
An exception to the above mentioned curfew has been ma de for students who have to sit an exam in the evenings. Other educational activities in the evenings may not take place.

If students are travelling during curfew hours to sit an exam, they must be able to show both an individual statement and a statement from the University of Twente. Because all exams will start well before the beginning of the curfew, statements for the journey to the campus are not necessary.

Students will receive a statement from the UT for their return journey, digitally or on paper, after completing their exam. Together with their individual declaration, this constitutes an exemption for the curfew. You have to download and complete your individual statement yourself; you can do this digitally.

To avoid any risk, it is of the utmost importance that the guidelines for taking exams are followed.

Students who are doing an external internship must follow the policy of the company or organisation for which they work.

Facilities on campus
Reducing activities in the evenings will have consequences for our buildings being open. In principle, no buildings will be open in the evening anymore, except for exams. The library will also be available for self-study until 7:30 p.m. At 8.00 p.m., the Vrijhof building will close. The opening hours of the library can be found here.

The use of the outdoor sports facilities is possible until 7.30 p.m.; after that, the lights will be switched off. The counter at the Sports Centre will remain open until 8:00 p.m.

Restrictions on international travel
In our previous e-mail, we informed you about negative travel advice for international travels. There are now additional restrictions: for example, no flights (and boat trips) to the Netherlands are allowed from the UK, South Africa, and a substantial number of countries in South America.

Certain groups of travellers from non-EU countries have been subject to an entry ban since March. The Government has decided to shorten the list of exceptions to this ban. This means that, e.g. business travellers, students, highly skilled migrants and people in a long-distance relationship, who come for short stays, are no longer allowed to enter the Netherlands. Students who come for a period longer than 90 days and have a 'Regular provisional residence permit' (a so-called MVV) are excluded from this entry ban.

Those who still need to travel to the Netherlands must be able to present a PCR Covid-19 test with negative test results at the border, but they must also be able to show a quick test with negative test results taken just before departure to the Netherlands. This test may not have been taken more than four hours before boarding. In all cases, you must also quarantine yourself for ten days upon arrival in the Netherlands. A detailed explanation of the new restrictions can be found here.

These restrictions may have consequences for students who want to start their studies at UT. For example, it means that students who enrol on 1 February 2021 will not be able to arrive in the Netherlands in time. The University of Twente will contact these students to find a suitable solution together.

It is also possible that employees who will start their employment with UT in the upcoming period will be hindered in their coming to the Netherlands. They will be able to start their work at a distance and will have to confer with their supervisor on how they get off to a good start of their career at UT.

Eligibility for vaccination
We receive a lot of questions about if and how students qualify for vaccination. This is a national policy in which UT plays no role. To receive an invitation for vaccination, it is important to ensure that you are registered with the municipality you live in. If you want to be eligible for receiving priority due to running an increased risk, your GP must be aware of your medical situation. Staff and students living in Germany should follow German vaccination policy.

CoronaMelder
In September, a Covid-19 app named “CoronaMelder” can bedownloaded by all residents of the Netherlands. This app lets you know if youhave been near someone who has been tested positive for Covid-19. Keep an eyeon the information on the website of the DutchGovernment (currently only available in Dutch). We ask everyonewithin our UT community to use this app. As of 17 August, this app is alreadyavailable in the regions of IJsselland and Twente.  

Stay up to date
If necessary, we will keep you posted by sending you these updates weekly.

In the meantime, to stay up to date, please follow the Covid-19 developments through our own Covid-19 website, the website of the StudentUnion and the website of the RIVM and the DutchGovernment.

You can direct your questions to StudentServices of if you have study related questions you cancontact the study adviser of your programme.

The University of Twente is keeping a close eye on the current situation regarding to the new coronavirus, also known as COVID-19, and is contact with students and staff, as much as possible. We support our students (including newcomers and students abroad), employees, visitors and guests, and therefore follow, as much as possible, the advice and recommendations of the official institutions, such as RIVM, GGD, Rijksoverheid, the European Centre for Disease Prevention and Control (ECDC), the national government and the World Health Organization (WHO).

FREQUENTLY ASKED QUESTIONS

Updates

Items that have been changed recently are marked with "UPDATE", including the date.

GENERAL TOPICS

  • UPDATE (19/01): COVID-19 vaccination
    • Coordination of the COVID-19 vaccination

      Everyone who lives in the Netherlands and has been registered at the municipality will qualify for a COVID-19 vaccination. At the moment, only adults of 18 years and up will be vaccinated.

    • How can I get vaccinated?

      If you are registered at the municipality, you will automatically receive an invitation from the RIVM. If you are in a medical risk group of which your General Practitioner is aware, you may get an invitation from your GP.

      • So, make sure you are registered at the municipality and your GP is aware of any conditions for which you may be registered as being part of a medical risk group.
      • As a university, we do not have a role in this process.
      • Students and employees living in Germany will follow the German procedure.

      For more information

      For more information about COVID-19 and the vaccine, we kindly refer you to the English website of the RIVM for the latest updates.

  • UPDATE (15/12): Measures
    • UPDATE (30/11): Mandatory use of facemasks as of 1 December

      It is mandatory to wear a face mask when you walk around inside university buildings. Once you have taken a seat, you may remove your mask, but if you get up and move around, you must put it back on. This is a stricter version of the previous urgent recommendation to wear a face mask.

      The face mask rule applies not only at the university, but now also in other public buildings such as libraries, shops, theatres and train stations. Moreover, it applies to everyone aged 13 and over.

    • UPDATE (15/12) Can I work on campus?

      We ask all of you not to come to campus, unless it is absolutely necessary. In this way, we will minimise the number of contacts and the number of travel movements. The urgent advice to stay at home remains in force across the board: look critically at whether activities such as meetings are strictly necessary and whether they can also be held online. We urgently appeal to your responsibility to make wise decisions.

      Monitoring occupancy online
      To support our staff and students if they have to get to campus, we have been working on a CampusCrowdMap. You can use the map to find out which places are currently crowded and which are not. The crowd map is based on the number of devices connected to the Eduroam and Enschede_Stad_van_Nu Wi-Fi networks. No personal data will be stored. CampusCrowdMap provides an estimate that helps you decide which places are safe and which should be avoided.

      Health and safety first
      In order to keep the campus a safe and healthy work environment, UT follows the guidelines of the Dutch governmental organisation RIVM.

      We ask everyone to continue to follow current hygiene measures closely. Keep a 1,5 m distance from other people, frequently wash your hands, cough and sneeze into your elbow and avoid crowded places. Stay at home and get tested by the municipal health service GGD if you have any complaints.  

    • UPDATE (8/9): What measures have been taken indoors to minimise the spread of the virus?

      To give the virus as little chance as possible, we must reduce the aerosols in the air and regulate the air circulation.

      In order to minimise the number of aerosols, we need to follow up on preventive measures such as:

      • Number of people in a (closed) room
      • Minimising (walking) movements at the same time
      • Minimise unnecessary access to buildings
      • More hygiene measures
      • Optimising ventilation

      We follow the guidelines and insights from the government and ask everyone to comply with the general corona regulations Corona coordinators are appointed to offer support in providing information, identifying bottlenecks and ensuring that we comply to the agreed rules of conduct.

    • UPDATE (15/12): What measures have been taken for students coming from other countries and possibly high-risk areas?

      Travellers from outside the EU who are coming to the Netherlands must be able to submit negative results of a Covid-19 test. More information will soon follow on the website of the Government.

      The Student Union has created a quarantine Corona website with information on how to get through the two weeks.

    • What do other universities do?

      Other universities are following the guidelines of the RIVM and other national and international official organs specialised on health and security, just as the University of Twente. Of course, there can be differences with respect to the way education is restructured or how specific rules and activities are being implemented or facilitated but all universities have to follow the national security rules and regulations. The University of Twente is, hereby, tailoring its decisions to the UT population of students and staff hoping to meet the UT community’s needs as good as possible during times of Covid-19.

      You can find more information on the following websites:

      • RIVM National Institute for Public Health and the Environment
      • GGD Health and security in the Netherlands
      • Rijksoverheid  Government of the Netherlands
      • WHO World Organization of Health
      • ECDC European Centre for Disease Prevention and Control
  • UPDATE (12/10): Personal Health
    • I have symptoms of the coronavirus. How can I get tested?

      As of 1 June 2020, anyone with symptoms that could indicate the novel coronavirus can be tested. The Dutch government decided to facilitate this, so that the measures can be relaxed, while still preventing the spread of COVID-19 in the Netherlands. 

      If you have one or more of the following coronavirus symptoms:

      • cold-like symptoms
      • a stuffy nose
      • a runny nose
      • sneezing
      • a sore throat
      • a cough
      • fever
      • or sudden loss of smell or taste

      It is advised that you get tested. Corona testing in the Netherlands is conducted by the GGD (municipal health services).

      If you have severe symptoms, contact your GP.

      Testing procedure

      To make an appointment for a test, call the following number: 0800-1202. Have your citizen service number (BSN) ready. You’ll be connected to an assistant. This is not a doctor. The assistant will find the first available appointment for you. The test location in Enschede is a so called ‘drive-in’, citizens are requested to come by car. People without a car can come by bike. Please do not take the bus, as you might infect others. If you have trouble reaching the test location, discuss this with the assistant.

      Stay at home until it is time to go to the test location. Bring proof of identity and confirmation of your appointment with you. Your details will be checked when you arrive.

      A GGD staff member will use a cotton swab to collect mucus from your throat and nose. The swab will go deep into your nose and throat. It will not hurt, but will probably feel uncomfortable. Go home immediately after the test and stay there until you get the results. 

      You will receive the results by telephone as soon as possible, in most cases within 48 hours. If the test is negative, you are not infected with coronavirus. If the test shows that you do have COVID-19, someone from the GGD will call you for contact tracing.

      The test only shows whether you are infected with coronavirus at the moment the test is taken. It does not show whether you were infected with coronavirus, but have since recovered.

    • UPDATE (12/10): I am infected with COVID-19, should I report this to UT?

      We consider your positive test to be personal medical information to which the privacy rules (AVG) apply. You are therefore not required to pass this on to us, but as a university we encourage you to do so, because it will help us in establishing our approach to prevent further dissemination at the UT. If you wish to participate in this, please report your COVID-19 infection to your supervisor or programme director. All information will be kept confidential.

    • I am very concerned about the Corona virus.

      Of course, it is understandable that you are concerned about the Corona virus. However, if you find yourself feeling very tense or anxious, it is good to do something about it. Sharing your concerns with others, by phone or via Social media, can help you. When you share your concerns with others, this often gives relieve. Then you can also look for solutions together, on how worry less. It is also good to limit the time you follow all news about Corona closely, every day. Agree with yourself that you watch the news once a day, for example, and visit a regular news website once a day. Try not only to focus on the Corona virus and its limitations, but also look at your options. Maybe it is possible for you to pick up a new hobby or learn a language online. Finally, it can also help you to look at what you can do at the moment. For tips/advice see this page about wellbeing.

      We recommend to watch this video with tips.

    • I suffer from psychological complaints. What if these get worse in these circumstances?

      In general, it is advisable for people with psychological complaints to stick to your normal structure as much as possible. Your normal life will probably be very different these days. Therefore, try to get up and go to bed at the same times, breakfast / lunch / dinner around the same times, and take breaks at the same times as before. In addition, stay in touch (online) with people and think whether you can discuss this with some of the people in your circle. Staying physically healthy is also important now; get enough sleep, healthy eating, but also enough exercise. The latter can now be difficult, but there are enough creative solutions in the form of online workouts to keep moving enough.

      In addition; if you are already in treatment somewhere; discuss your concerns with your practitioner and see how you can come to a plan of action together. It is possible that a number of psychologists or institutions are temporarily closed, see if it is possible to schedule an online appointment. Most practitioners will be available by email, phone, or other means. If you don't have a practitioner; then know that it is possible to get psychological help. You have a number of options for this. You can contact Student Affairs Coaching & Counseling, or you can contact your GP to be referred to Mental Health Care (GGZ).

      Student Psychologists work from home through Student Affairs Coaching & Counseling and appointments are made via Skype or telephone. Our secretariat can be reached by telephone and can schedule an appointment for you.

    • Do I run a higher risk if I have other health problems, such as COPD, diabetes, etc.?

      The risk of an infection with the coronavirus is the same for everyone. However, the consequences can be more serious if you have other health issues, such as:

      • Chronic respiratory or pulmonary complaints (such as COPD)
      • Chronic heart problems
      • Diabetes
      • Kidney failure
      • Reduced resistance due to medication use or illnesses.

      The government advises them to avoid contact with others as much as possible, not to use public transport, to follow general hygiene measures and to stay away from people with (mild) cold complaints.

      Employees with these complaints are requested to contact the company doctor if they have any questions. For example, whether they can work (at home). You can contact Arbo Unie by telephone (088 272 68 00).

      For pregnant women the virus infection has the same course as in women who are not pregnant. As far as we know, there is no increased risk of miscarriage or birth defects due to infection with this virus. The complications such as high fever or pneumonia can be more severe on pregnant woman. If you have any concerns, please contact the company doctor or your midwife's practice.

    • I don't have any complaints, what exactly should I do?

      To further relax the restrictions, we need to strengthen the control we have gained over the virus since March. In this new phase everyone must follow certain basic rules.

      • Wash your hands. Wash your hands with soap and water for 20 seconds, then dry them thoroughly. Wash your hands often: before you go out, when you return home.
      • Cough and sneeze into your elbow. Use paper tissues to blow your nose and discard them after use. Then wash your hands.
      • Don’t shake hands with others.
      • Stay 1.5 metres (2 arms lengths) away from other people.

      This applies to everyone: in the street, in shops and other buildings and at work – even if you are a key worker. It does not apply to family members or other people that you live with. And it does not apply if you are providing assistance to someone, for example pushing a wheelchair.

      • Leave if you notice it is becoming difficult to keep a distance of 1.5 metres.
      • Work from home if possible. Avoid the rush hour. 

      All passengers aged 13 and over are required to wear a non-medical face mask on trams, buses, water buses, metros and trains. You can buy or make your own non-medical face masks.

      The UT’s general corona regulations can be found here (in pdf).

    • With which symptoms or complaints, from myself or household members, should I stay at home?

      If you have mild cold-like symptoms, such as a sore throat, a runny nose, sneezing, a mild cough, a mild fever below 38 degrees Celsius or sudden loss of smell or taste, get tested, stay at home until you are fully recovered. Do not go out to buy groceries and don’t have any visitors. Have others do the shopping for you, or have your groceries delivered. Ask someone else to walk the dog. Household members without symptoms can follow the rules that apply to everyone in the Netherlands (see above). If you feel better and have not had any symptoms for 24 hours, you can go outside again.

      If you have cold-like symptoms and a fever above 38 degrees Celsius and/or shortness of breath, get tested, stay at home until you are fully recovered. Do not go out to buy groceries and don’t have any visitors. Others in your household must stay at home too. Only household members with no symptoms may briefly go out to buy groceries. This restriction does not apply to people who work in crucial sectors and critical processes. They can go to work unless they develop shortness of breath and/or a fever above 38 degrees Celsius. If no members of your household have had any symptoms for 24 hours, you can go outside again. For more information about the rules at home, go to the RIVM website.

      Everyone in the Netherlands who has symptoms of COVID-19 can be tested. This is crucial to being able to track the spread of the virus. 

      Outside of opening hours (e.g. at night), call the central general practitioners office in Enschede (088 555 11 88) or Hengelo (088 555 11 55). You can discuss your symptoms with the general practitioner and he or she will tell you what to do next.

      It is obligatory to be registered with a general practitioner during your stay in the Netherlands when you are staying longer than six months. Many students are registered at the Campus UT General Practitioners Office. If you are not registered at any general practitioner in Enschede/Hengelo yet, we advise to please register online at the Campus UT General Practitioners Office. Registration is free of charge and the Campus doctor will give care to all registered patients, regardless of the way the patient is insured.

      Students from ITC are advised to register at Health Centre Veltpoort and contact a doctor there if needed.

      Only when a situation is immediately life threatening: call 112 (Dutch national alarm number).

      Students: If you become ill and are unable to follow your online education and/or need any help because you are in quarantine, please inform your study advisor.

      Employees: If you are unable to work (at home) because of this, you can report this via the standard sick leave procedure.

    • Need medical support?

      For visits abroad, the UT records the regions to which students and staff have travelled, as much as possible. Also, if students or staff have travelled to areas in which a code yellow, orange or red applies, and if they experience possible symptoms of the coronavirus, this will be recorded by the UT. Students and staff must have the opportunity to contact a general practitioner or company doctor at all times.

      The University of Twente has access to various medical facilities on campus, including emergency assistance, a general practitioner, dentist and physiotherapist. A number of rules apply to the use of medical services in the Netherlands:

      • The use of specialist doctors at the hospital requires a referral from a general practitioner. This applies, for example, to surgery, ophthalmologists, gynaecologists and orthopaedic surgeons. It is therefore important to register with a general practitioner as soon as possible. This can often be done quickly and easily via the website.
      • A lot of medication requires a prescription from a general practitioner. In this case as well, you must be registered with a general practitioner.
      • If you use a health insurance policy, it is important to check whether it covers your costs in both the Netherlands and abroad. In this way, you can prevent unexpected costs.
  • UPDATE (15/12): Prevention
    • UPDATE (15/12): What can I do to reduce my risk of catching coronavirus?
      • Wash your hands. Wash your hands with soap and water for 20 seconds, then dry them thoroughly. Wash your hands often: before you go out, when you return home.
      •  Cough and sneeze into your elbow. Use paper tissues to blow your nose and discard them after use. Then wash your hands.
      • Don’t shake hands with others.
      • Stay 1.5 metres (2 arms lengths) away from other people.

      This applies to everyone: in the street, in shops and other buildings and at work – even if you are a key worker. It does not apply to family members or other people that you live with. And it does not apply if you are providing assistance to someone, for example pushing a wheelchair.

      • Leave if you notice it is becoming difficult to keep a distance of 1.5 metres.
      • Work from home if possible. Avoid the rush hour.

      All passengers aged 13 and over are required to wear a non-medical face mask on trams, buses, water buses, metros and trains. You can buy or make your own non-medical face masks. This short video explains how to wash your hands properly.

    • Update (14/10): Do I have to use face masks to protect myself against the novel coronavirus (COVID-19)?

      The University follows the guidelines of the RIVM. You are expected to wear a face mask when you walk around inside university buildings. Once you have taken a seat, you may remove your mask, but if you get up and move around, you must put it back on. This is a stricter version of the previous urgent recommendation to wear a face mask.

      The face mask rule applies not only at the university, but now also in other public buildings such as libraries, shops and train stations. Moreover, it applies to everyone aged 13 and over. People's own responsibility is very important here. Avoid crowds. When you see that it becomes difficult to keep 1.5 meters away, go away.

    • How should I prepare for off campus activities (such as grocery shopping)?

      The national authorities have strict rules and limitations put in place. The timing of implementing those limitation are dependent on the way this outbreak causes a steep curve or not, and how we abide by those rules limitations. We are in this together and thus the stay-at-home and only go out for essentials like groceries, applies. Keep a distance of 6 feet or 1,5 meters from each other in any case.

    • Why am I not screened for COVID-19 once entering or leaving campus?

      A person in the Netherlands is tested upon showing symptoms of COVID-19. This is at the discretion of the GGD (national health authority). If you are showing symptoms you are asked to contact your GP by phone.

  • UPDATE (15/12): Travel and arrival in The Netherlands
    • UPDATE (15/12): General

      If you need to come to campus for research or education, you are allowed to use public transport.

      The Government's advice not to book trips abroad has been extended until mid-March. Travellers from outside the EU who are coming to the Netherlands must be able to submit negative results of a Covid-19 test. More information will soon follow on the website of the Government.

      For students and staff who study or work at UT and live in Germany, they are allowed to travel to and from the university under the so-called ‘minor border traffic scheme'. For German students who live in the Netherlands and intend to travel to Germany during the Christmas period, they fall under 'regular' travel advice: the Government of the Netherlands discourages them to travel and quarantine is required, which may lead to you not being able to attend activities on campus such as exams.

    • Self-quarantine from certain countries and testing if you have any complaints

      For both current and prospective students and staff, who travel from certain countries that have been designated as high-risk countries, or who have spent their holidays there, it is required to go into self-quarantine for 10 days. This also applies if you have had yourself tested at the testing facility upon arrival at Schiphol and your result has come out negative. More information on which countries are eligible for this measure can be found on the website of the Dutch government. This list changes regularly, so keep an eye on it.

      A test location will be available on campus near the General Practitioner. You can go there if you have a referral of your General Practitioner.

    • UPDATE (26/10): Can I travel to a country with travel advice 'orange'?

      For a number of European countries and for all countries outside Europe, an 'orange' travel advice currently applies. This means that you should only travel when it is absolutely essential. Keep a close eye on the information about travel advices because the situation in a country can rapidly change.

    • UPDATE (1/9): Can I travel for the UT?

      In line with our standard regulations, travelling is now allowed again for countries with green or yellow status. You can check the status via the website of the Dutch national authorities, www.nederlandwereldwijd.nl. Please keep in mind that you will need to inform yourself adequately on specific requirements and regulations for specific countries before travelling.

      Read the Q&A's about holidays to the Netherlands as of June 15 2020 (Netherlandsandyou.nl)

    • Where can I get a test result so I can travel?

      Some travellers may need to have a test before starting on their journey. This can be done through commercial travel clinics. The GGD does not provide health certificates for international travel. The GGD only tests in case of symptoms.

    • Do I have to worry about contact with students, housemates or employees who have just returned from countries in which the coronavirus is widespread?

      We ask students, housemates and employees who return from high-risk countries indicated by RIVM (see the relevant countries), to keep a close eye on whether they experience any symptoms of coronavirus (fever and/ or respiratory complaints). If they experience symptoms, we urgently recommend they stay at home for 14 days and take appropriate hygiene measures to prevent the contamination of people around them.

  • UPDATE (15/12): Events
    • UPDATE (15/12): For the University of Twente we organise an event. Can this still take place?

      It is not allowed to organize an event until 19 January 2021. When the measures allow it you may get in contact with the Events Office (events@utwente.nl) to discuss possibilities.

    • UPDATE (15/12): Can scheduled PhD graduations continue, and how about persons who cannot travel?

      In the upcoming period, PhD defences will only take place online. This means that no audience can be present physically when you are defending your thesis. Also, it is not possible to postpone a promotion until a later date.

      Yes, scheduled PhD defenses can continue. Participants that cannot attend a PhD defense connect through a video connection.

      The Doctorate Board decided to temporarily lift the requirement for signatures of committee members on the PhD diploma. These measures will be valid until recalled by the rector.

  • Unexpected costs/ declarations
    • What if the coronavirus or measurements taken lead to unexpected additional costs?

      The coronavirus and precautions taken may lead to unexpected and or additional costs. The University of Twente's Executive Board is currently exploring possibilities for compensation. We will keep you updated on this matter.

INfORMATION FOR UT COMMUNITY

  • UPDATE (14/10): Mandatory use of face masks

    You are expected to wear a face mask when you walk around inside university buildings. Once you have taken a seat, you may remove your mask, but if you get up and move around, you must put it back on. This is a stricter version of the previous urgent recommendation to wear a face mask.

    The face mask rule applies not only at the university, but now also in other public buildings such as libraries, shops and train stations. Moreover, it applies to everyone aged 13 and over.

  • UPDATE (15/12): Special programme for students and staff during upcoming holidays

    Theserestrictions may affect your plans for the upcoming holidays. Because we wantto make sure that everyone at UT can look back on this period in a positiveway, we have set up the Share & Take Care Community.  Onthis platform, you will find a special programme for the upcoming weeks forstudents and employees. This way, you can still take part in fun activities andstay in touch with each other. Curious what activities the study, sports andcultural associations have on offer? Go to utwente.nl/shareandtakecare and signup!

  • UPDATE (8/9): I have concerns about my own safety at my working place, what can I do?

    The first step is to share your concerns with your manager. Your manager checks which solutions are available for your situation. The UT is responsible under (Occupational Health and Safety) legislation for setting up a safe and healthy working environment and, where possible, providing resources that contribute to this. The UT has taken preventive measures to minimise the risk of corona transmission and will be a high priority until needed.

  • UPDATE (2/10): What is the policy of UT in the use of Personal Protective Equipment?

    In consultation with your manager, a Personal Protective Equipment (PPE) that meets the requirements can be chosen to wear, depending on the situation. The following PPE guideline is available for this.  

  • UPDATE (8/9): How can I check my health before coming to UT?

    Before arriving at UT, we ask you as an employee or student to check your health and that of your family/household members by asking yourself some questions. When you answer one or more questions with ‘yes’ you stay at home. For events where 100 people or more will attend we will ask you to fill in an online health check via www.utwente.nl/covidcheck. When you get a red screen you do not have access to our buildings. In that case please contact your manager or study advisor to discuss the possibilities for safely continuing your studies or work.

    Do you have cold-related symptoms or a high temperature/fever?
    If so, you should get tested by the Municipal Public Health Service (GGD Twente). Their Corona information number is 053 - 487 6840 . Stay at home while you await the test results. You may only come back to UT if you are free of symptoms for 24 hours.

    • Have you tested positive for COVID-19? Then you are welcome on our campus again if you have been free of complaints for 24 hours and you became ill more than 7 days ago (the GGD imposes an obligation on you to stay at home during this period).
    • Do any of your family or house members have shortness of breath and/or fever?
      If so, you will not have access to our buildings until 24 hours after the symptoms have ceased. Has a family or house member or anyone else you have been in close contact with tested positive? Then you will have to spend 10 days in home quarantine before you can come back to UT. The GGD imposes this quarantine requirement (this period is longer than the minimum 7 days the GGD imposes when you have tested positive because the incubation period is included in these 10 days). During this quarantine, monitor your health and immediately get tested when you get coronavirus symptoms. 
    • Have you recently returned from a country with a code orange/red in place (high-risk country) as designated here If so, the GGD urgently advises you to go into home quarantine for 10 days, starting from the day of your arrival in the Netherlands, before you are allowed back again on campus. You must stay at home during this period, and you do not have access to our buildings.
  • UPDATE (12/10): I am infected with COVID-19, should I report this to UT?

    We consider your positive test to be personal medical information to which the privacy rules (AVG) apply. You are therefore not required to pass this on to us, but as a university we encourage you to do so, because it will help us in establishing our approach to prevent further dissemination at the UT. If you wish to participate in this, please report your COVID-19 infection to your supervisor or programme director. All information will be kept confidential.

  • UPDATE (22/01): Which buildings, services and restaurants are open?

    In principle, no buildings will be open in the evening anymore, except for exams. The library will also be available for self-study until 7:30 p.m. At 8.00 p.m., the Vrijhof building will close. The opening hours of the library can be found here.

    Food and drinks
    The canteens, StarBucks and the Sport Canteen are closed until 10 February 2020.

  • UPDATE (22/01): Working on UT Campus

    The introduction of the curfew will have consequences for working on campus or in other UT buildings. Those travelling to and from work during the curfew period must be able to provide both an individual statement and an employer's statement.

    Generally, all UT employees are already required to work from home, unless this is impossible. You are allowed to come to the campus, for example, because you need to use the facilities for teaching or because you need to do research in one of the laboratories. In the evening hours, you will only be allowed to come to campus if this is essential: for example if there is a case of calamity or of if it concerns work activities that need to take place at that time and cannot be taken care of during the regular working day. Employees involved in taking an exam are also allowed to come to the campus.

    An employer's statement for these work activities is provided by the service manager or the portfolio manager of business operations, depending on whether you are working for a department or a faculty. The form of the National Government will be used for this purpose. You have to fill out this form yourself and send it to the service manager or portfolio manager of business operations by e-mail for approval.

    You have to download and complete your individual statement yourself. You can do this digitally.

    In the upcoming period, we will be closely monitoring the fact that this directive is adhered to. If necessary, additional measures will be taken if the agreements above have proven insufficient to reduce campus use to an absolute minimum during the evenings.

    The UT’s general corona regulations can be found here (in pdf).

  • Working healthy from home
    • A healthy home workstation

      Whether you have a permanent, flexible or a home workstation, it is essential for your health that the workstation meets a number of conditions. Your working posture, for example, but also moving and relaxing is very important. You will find a lot of information on the HR website for succesfull and healthy working from home.

  • UPDATE (22/01): Facilities on campus
    • UPDATE (22/01): May I use the Sports Centre as usual?

      The Sports Centre is closed until 10 February 2021. The use of the outdoor sports facilities is possible until 7.30 p.m.; after that, the lights will be switched off. The counter at the Sports Centre will remain open until 8:00 p.m.

      You can find all information about sports on the website.

  • Online facilities
    • Security Updates Windows 10 workplace (UT managed)

      LISA is constantly working to keep our digital environment safe. Even now that everyone works from home, it is essential that workplaces are provided with the latest security updates. LISA therefore asks everyone the following:

      • Connect to the UT network at least once a week via a VPN connection, so that security updates are continued. As long as the updates are running you will see that at the bottom of your screen. Pay attention to whether a restart of your PC is requested.
      • Shut down your PC completely at least once a week, so that any security updates from Microsoft can be retrieved and updated.
      • In addition, check at least once a month whether the Windows updates are updated. How to do that can be found here

      If you do not work with a UT managed workplace, make sure that it is regularly updated.

      For more information about how to connect to a VPN and how to check security updates, see also the FAQ about working from home

    • Cybersecurity

      Covid-19 turns out to be a great opportunity for cybercriminals to attack victims. We kindly ask everybody to be careful with messages and report about them. The university uses email as a primary means for central communication. Important news items will also be published on the public website. If you receive a message claiming to contain coronavirus information from the university and you are asked to log in, that is a phishing attempt. Please report this immediately to CERT-UT, the computer security team of the university, at the address cert@utwente.nl.

    • Working remotely in a safe way
      • Do not use public Wi-Fi to access your work documents, applications and files.
      • Make sure your computer, applications and anti-virus software are up-to-date.
      • Use a secure connection, like the Virtual Private Network (VPN) of the University of Twente, for your work.
    • Virtual Private Network (VPN)

      As of 17 March 2020, there should be sufficient capacity to host all employees to work from home using a Virtual Private Network (VPN) connection. An upgrade will take place to ensure this will work smoothly.

      You might encounter difficulties with using video and audio conversations (like Skype for Business or Microsoft Teams) while using VPN. The sound may be of bad quality or video stuttering. It is recommended to disconnect from the VPN before attending an online conversation.

      ONLY USE VPN WHEN NECESSARY

      Please note that a VPN connection is not needed for:

      • Network connection to UT applications, as they are always encrypted;
      • Access to the M: and P: drives. You can access them through webdrive. Read the manual for more information;
      • Using Microsoft Office applications. They fully function without a VPN connection;
      • Our online library services, as we use EZproxy for granting access.

      A VPN connection is necessary for various HR/FIN services.

  • Freelancer, UT-flex and on-call workers

    Very annoying that the measures surrounding the Coronavirus also affect your work. If your work is (partly) canceled, it is first of all important that you contact your client about this. In addition, the UT has drawn up a guideline because we can imagine that this may have consequences for your financial situation. More information can be found on the HR page with temporary arrangements regarding Corona.

  • Communication
    • Where can I find all mail that have been sent to student and staff?

      The mails are available here.

      If you are not on the campus network you will be asked to log in. 

    • UPDATE (19/3): How does the UT communicate with employees, lecturers and students?

      If there is news, staff and students receive a corporate newsletter. There is also decentralised communication. For students Canvas is also used and communication via Student Union. E-mail is the most important source of information at this moment, so keep a close eye on it.

STUDENTS

Here you will find information about internships and assignments, graduation, rules and regulations, BSA and study delay.

  • UPDATE (22/01): Travel to the Netherlands

    Certain groups of travellers from non-EU countries have been subject to an entry ban since March. The Government has decided to shorten the list of exceptions to this ban. This means that, e.g. business travellers, students, highly skilled migrants and people in a long-distance relationship, who come for short stays, are no longer allowed to enter the Netherlands. Students who come for a period longer than 90 days and have a 'Regular provisional residence permit' (a so-called MVV) are excluded from this entry ban.

    Those who still need to travel to the Netherlands must be able to present a PCR Covid-19 test with negative test results at the border, but they must also be able to show a quick test with negative test results taken just before departure to the Netherlands. This test may not have been taken more than four hours before boarding. In all cases, you must also quarantine yourself for ten days upon arrival in the Netherlands. A detailed explanation of the new restrictions can be found here.

    These restrictions may have consequences for students who want to start their studies at UT. For example, it means that students who enrol on 1 February 2021 will not be able to arrive in the Netherlands in time. The University of Twente will contact these students to find a suitable solution together.

  • Should I self-quarantine after arriving in The Netherlands?
    • Should I self-quarantine after arriving in The Netherlands?

      For both current and prospective students and staff, who travel from certain countries that have been designated as high-risk countries, or who have spent their holidays there, it is required to go into self-quarantine for 10 days. This also applies if you have had yourself tested at the testing facility upon arrival at Schiphol and your result has come out negative. More information on which countries are eligible for this measure can be found on the website of the Dutch government. This list changes regularly, so keep an eye on it.

      A test location will be available on campus near the General Practitioner. You can go there if you have a referral of your General Practitioner.

      You can self-quarantine in your own accommodation.

    • How do I travel from the airport to my accommodation in case I have to self-quarantine?

      You are allowed to travel by train from Schiphol Airport to Enschede. Avoid rush hour if you have to do so. Please note that face-masks are obligatory when you use public transport.

    • Do my housemates have to quarantine if I have to?

      In case of self-quarantine after travelling, housemates don’t have to quarantine unless you develop symptoms (fever, shortage of breath). If that is the case, basic rules for everyone are applicable.

    • How can I purchase groceries when I am in quarantine?

      Your housemates or other students can help you with groceries during self-quarantine. The Student Union is planning to make grocery shopping part of their buddy system. In case you cannot reach out to anyone, you are allowed to break your quarantine to shop for groceries but only if you have no symptoms (see https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/self-quarantine).

    • When I arrive on 30 August and classes start on 31 August, how can I follow classes online?

      When you arrive at such a late date you should realise that not all classes will be online. Most programmes strive to have project activities, practicals and tests on-campus as much as possible. Not all programmes will offer facilities to make up for the classes you will miss due to arriving late. Please get in touch with the study adviser of your programme.

  • UPDATE (8/9): Is it possible again to reserve project rooms?

    Yes, you can reserve a project room via Resource Booker Here it is also indicated how many people are allowed in a certain project room. In the project rooms cleaning products are available so you can clean the workplace before and after use. 

  • What do I do, if I have a bad/slow internet connection?

    Since we cannot rely on using the same facilities for studies and work as we used to, we have to seek alternatives, which allow us to follow up on our tasks and goals. Unfortunately, not every home is equipped with a sufficient internet connection. What can you do, if connections are slow or in other ways insufficient?

    The university’s ICT service department (LISA) answers several questions related to working and studying from home.

    • You can find some general advice on handling specific tools and platforms here.
    • The Notebook Service Centre is (physically) closed temporarily due to Covid-19, but you can still e-mail or contact them by phone. You can get access to updates and opening hours here.

    The Spiegel building and UT library offer study areas which you can use.  The ground floor of the Spiegel building will be open during office hours, from 8.00 until 18.00 hours.

    To make use of the spots available in the UT library, you can make a reservation here.

  • UPDATE (22/01) Exams
    • UPDATE (22/01) How can I prepare for my exam on campus?

      Teachers are asked to consider whether an exam can take place online. When this isn’t possible and you’re asked to come to our campus for your exam we made an infographic (see below) that shows you step by step how you can prepare yourself to ensure the exam can take place in a safe way for everyone.

      Note: If students are travelling during curfew hours to sit an exam, they must be able to show both an individual statement and a statement from the University of Twente. Because all exams will start well before the beginning of the curfew, statements for the journey to the campus are not necessary.

      Students will receive a statement from the UT for their return journey, digitally or on paper, after completing their exam. Together with their individual declaration, this constitutes an exemption for the curfew. You have to download and complete your individual statement yourself; you can do this digitally.

    • How may written tests be conducted in upcoming academic year (2020-2021)?

      In the new academic year, exams will still be partly carried out online. Teachers are currently developing adequate methods of examination. If online examination is not possible or difficult, exams can be held on campus. Exams will be held in three blocks: morning, afternoon and evening. The programmes are responsible for ensuring that the exams will be conducted in accordance with the guidelines. They will provide you with information on what kind of exam you need to take. Read more about the guidelines Shaping Hybrid Education in a 1.5m University

    • When are the new tests scheduled which were cancelled?

      You will be informed through your study programme if and how there will be a follow-up to cancelled tests.

    • How can I make use of my right to review an exam?

      The right to review your exam did not change. The teacher does have to provide an opportunity. If this is not done, you can contact the module coordinator/programme coordinator. However sometimes review of exams is not possible momentarily. This is the case for exams which were made before 17 March 2020. Review was not organised yet and teachers did not have entrance to the exams. This is a force majeure situation which we hopefully solve in the coming weeks.

    • Why do we sometimes only receive information on how an examination is taking place 1-2 days before the exam?

      In quartile 3 information on organisation of exams was often late because we needed to switch on very short notice to fully remote assessment. Of course this won’t be the normal way to inform you about the examination and your teachers will provide you this information much sooner in the future. Please contact the teacher in time if no information is provided. If the teacher does not respond, contact the module coordinator/programme coordinator.

    • Do I have to give my phone number as part of the procedure to avoid fraud?

      Teachers can approach students via Microsoft Teams since 12 May so there is no need to ask for a phone number (anymore).

    • Why is the exam procedure different for different programmes? This is very confusing for students doing courses in different programmes.

      We are aware that this can be frustrating and confusing. The short timelines in the transfer to online education do not give much time to align procedures. Moreover teachers and examination boards do have autonomy to a large extend. This has not been changed when transferring to online education. As a student you can have this issue discussed via the education committee.

    • Do I have to take remote assessment at Dutch Time?

      To avoid fraud you have to hand in all assignments and make all exams at Dutch Time. Even if that is very inconvenient for you being in another time zone. If you have an individual or group exam without a fixed date/time you can ask the teacher to plan you in timeslot that is convenient for you. No guarantees can be given however that your request can be honoured.

  • UPDATE (21/01): Education
    • UPDATE (20/10) What will education look like from 1 September onwards?

      The measures announced by the national government on 28 September clearly emphasise that education is exempt. That means that education will continue as planned in the foreseeable future. Activities such as exams, practicals and tutorials can still take place. This also applies to graduation symposiums and ceremonies, provided a maximum attendance of 30 persons is set. Needless to say, the applicable general rules for hygiene will continue to apply and we must remind each other to abide by these rules.

      Health and safety is our most important starting point. Therefore we operate according to government guidelines. We also feel it is very important for you to meet and being a part of the UT community, so we’re striving for a balance between the desire to be together on campus and maximum safety. Our 1.5km2 of green campus grounds brings UT’s education, research and student life together whilst providing the necessary space to cope with the 1.5m social distancing to ensure the safety of you, your fellow students and our staff.

      You are expected to wear a face mask when you walk around inside university buildings. Once you have taken a seat, you may remove your mask, but if you get up and move around, you must put it back on. This is a stricter version of the previous urgent recommendation to wear a face mask.

      The face mask rule applies not only at the university, but now also in other public buildings such as libraries, shops and train stations. Moreover, it applies to everyone aged 13 and over.

      We are delighted to be able to offer many educational activities on campus again. When allocating space, we are placing greater emphasis on activities such as tutorials, practicals and exams for which the added valu

      e of being on campus is greater than for other activities. Lectures will continue to be delivered online, with teaching staff receiving support through the Centre of Expertise in Learning and Teaching to enable them to provide quality online education.

      The timetables for the academic year 2020-2021 will differ from the norm. The new schedules can be found in the table below. A lecture day will run from 9.00 to 17.30 at the latest or from 13.45 to 22.00 at the latest. The starting time of the first lecture has been moved to 9.00 hours, in line with regional arrangements the university has made with public transport services.

      As you can see, the timetables also allow for the possibility of evening sessions.

    • What will the evening sessions look like?

      In close consultation with the University Council, it has been decided that evening sessions should be possible under strict conditions. Our aim is to limit these to one evening per week. Teaching will take place until 22.00 at the latest, and no more than eight hours of teaching will be scheduled per day. Where possible, no morning sessions will be scheduled if the previous day’s teaching has included an evening session.

      These evening sessions should be regarded as a temporary measure that forms part of the university’s response to the Covid-19 outbreak. As such, it is in line with the working hours’ provisions of the Collective Labour Agreement and the Working Hours Act, and takes full account of the wellbeing of staff.

      The campus is also open until ten in the evening for students who wish to use project spaces and quiet study areas.

    • What shall we do in case of teamwork problems related to Covid-19?

      Teamwork is definitely more challenging in an on-line environment. Team members may suffer from bad internet connections or not have connection at all. Having members in different time zones causes additional complexity. Project management and clear communication are more important in on-line than in off-line situations and every member has to take responsibility and be flexible. If you as a g

      roup are not able to reach a workable situation, contact the tutor/supervisor. If you like to discuss your personal situation in this process contact your study adviser. Don’t wait too long to do so.

    • I am a second year student and I have a postponed advice

      For second year students with a postponed advice customisation is necessary. An addendum has been made to the Education and Examination Rules. You read more on this topic.

    • UPDATE (16/9): How will graduation colloquia be organized?

      Colloquia may be held online, physically on campus, or in a hybrid form (partly online, partly on campus, e.g. when a committee member cannot be present). The guidelines which have been developed for this can be found here.

    • Can I graduate and will I receive a diploma?

      This will be decided in consultation with your education.

      Due to practical limitations, you may receive your diploma a little later. You can, however, receive  a certificate of graduation via BOZ with which you can, for example, apply for a follow-up study programme. For a follow-up programme at the UT you don’t need such a certificate.

      If applicable, you can deregister from the UT after graduation via Studielink. Do this on time (in the month of your graduation) and you then will be deregistered from the first of the following month.

    • UPDATE (1/9): What is the effect on my BSc or MSc final assignment?

      Students who are currently carrying out research activities for their bachelor or master thesis need to consult their thesis supervisor and make individual arrangements. The extend in which arrangements can be made depends on the availability of supervisors and the possibility to use the research facilities safely.

    • I am on an internship, can this continue?

      There are students currently on an internship with other organisations. They may follow the guidelines issued by the organisation they are currently on an internship at. Should this lead to complications, please contact your internship supervisor at the UT. Also if you (have to) stop your internship temporarily, please contact your UT supervisor.

    • UPDATE (21/01): Does the corona crisis affect the Binding Study Advice (BSA) and or the BSc/MSc separation (so called 'harde/zachte knip')?

      Earlier this month, the University of Twente decided to lower the binding study recommendation threshold for students who started their studies in the academic year 2020-2021. They must achieve at least 40 ECTS this year; previously, this was 45 ECTS. The adjusted BSA does not apply to students who started in the academic year 2019-2020, for whom the BSA was postponed earlier on. More information can be found in the post on the website.

      The applicable regulations for Binding Study Advice (BSA) and BSc/MSc separation can be found on this page.

    • Is the Coronavirus leading to (upcoming) study delay a reason for exceptions in rules & regulations?

      If you have any questions, please contact your study advisor. If you want to talk to a student counselor about other study-related questions, UT regulations for personal matters, you can make an appointment (skype) through the secretariat of SACC (+31 53 489 2035).

    • UPDATE (22/12): I am supposed to go on an exchange abroad during the 2020-2021 academic year. Is that possible?

      As the Dutch national authorities announced an extended urgent recommendation not to travel abroad, UT has decided to prohibit foreign travel for exchange for the second semester 2020-2021. The restrictions are in force at least until half March 2021. Do keep in mind that an extension of this prohibition may be decided upon in a later stage. This may also affect any plans for travelling abroad later in the year.

      The rule applies to course exchange as well as all other forms of exchange that require travelling abroad.

      Students who have travelled abroad
      To those who have travelled abroad (outside of the NL), UT will not request for your immediate return to the NL in light of current restrictions. Please stay updated on any circumstances that may influence their return to the Netherlands.

      Students considering an international mobility in the future should be aware of the increased risks, including higher costs and lack of refunds for last-minute cancellations. Hence, it is strongly advised to have a back-up plan. For more information on arranging your exchange experience, please consult this website.

    • How will extra time and other test facilities be handled with?

      For on-line tests the teachers will have to offer an extra time variant of the test. Teachers have been informed about the options to do so.

      For other test facilities study advisors, exam offices and teachers are working on suitable solutions. Please contact your study advisor to check the status if you have not been informed yet.

    • The Notebook Service Centre is closed. What do I have to do in case of a hardware issue?

      The Notebook Service Centre can be reached via email or phone. If necessary an appointment can be made to visit the desk in Citadel. The 1 hour service is not available at the moment.

  • Medical care and insurance
    • What if I need to go to a Dutch hospital?

      Dutch health insurance will cover treatment for corona related treatment. Please have your pass/data at hand. Students with AON insurance are covered for corona related treatment. For more information, have a look at the AON website.

      In case of an emergency always contact Aon Assistance at +31(0)10 44 88 260 (24/7 available); more info see this website. In case of an emergency/threat to public health you will always be helped.

  • Mental health / Wellbeing
    • UPDATE (6/7): What shall I do, if I experience discrimination due to Covid- 19?

      Discrimination, unfortunately, can be found within nearly every societal group, no matter, whether a group is facing challenges due to Covid-19, or not. In times of a global pandemic some people search for victims they can blame for their situation or simply try to get rid of their own frustrations by discriminating others. Such behaviour is in no way justified and should be openly discussed in any sort of group-setting to be eliminated as far as possible. In other ways individuals or groups might not even fully realise that their behaviour is discriminating others, in that case it is even more important to spread awareness. Where a group or an individual cannot tackle discrimination by themselves, it is strongly advised to ask for support.

      If you need help or know somebody who needs help, please ask for advice and support. You can always contact your study advisor. If you prefer talking to somebody else or the discrimination, you can contact the confidentially officers of SACC. The department is responsible for student affairs, coaching and counseling and is also concerned with student well-being.

      To find contact details of your study advisors, please check this overview.

      You can contact SACC and find more information here.

    • Support for mental health

      We understand that the current situation may lead to additional stress, lack of concentration and procrastination. Please talk about your issues with your friends, relatives or study adviser. For tips and advice also see this page about wellbeing. 

      You can also ask for support with mental issues via Student Affairs Coaching & Counselling. You can reach them by phone via +31 53 489 2035.

      SACC made a FAQ with tips and advice on mental health and coping during Covid-19.

  • Financial matters
    • I have financial problems due to Covid-19. What can I do?

      We can very well imagine that, for example, losing your job, the sudden loss of your parents' financial contribution or a delay in the process of graduation could cause major financial consequences. However, there might be more possibilities than you are currently aware of. Below we listed some options that might be available to you. If you need more information or have a specific situation, which is not covered, feel free to get in touch with your study advisor or a student counsellor.

    • Is it possible to increase your student finance from DUO?

      Although you might be hesitant to increase your study-debt, DUO lists several possibilities for changing your student finance (temporarily and sometimes retro-actively). At their site the options are addressed.

    • Are you eligible for a tuition fee loan?

      Many students are not aware of the possibility to get a tuition fee loan from DUO. This is open for all students under 30 with a nationality of an EEA country or Switzerland. More information can be found online.

    • Are you an EU student that might lose your Dutch student finance because you currently can’t meet the minimum of 56 work hours per month?

      If you are able to prove that this is a case of force majeure, you may be able to retain your Dutch student finance. You do this with a statement from your employer stating that you were not allowed to work or work less because of the corona virus. The statement must clearly state the period in question. This also applies to EU nationals with a 0-hour contract.

    • UPDATE (8/7): Have you encountered loss of income, because your employer currently doesn’t need you to work?

      Do you have a (side or part time) job and does your employer has less work for you due to the corona crisis then you can look for information about related measurements (Dutch)

      Do you have an ‘on call and zero-hour contract’, and your employer has less work due to the Corona crisis? Look then for further information about how your employer can deal with this and maybe continue your payment. (Dutch). Please note that application for this TOFA regulation will close on 12 July.

      You can ask your employer to appeal to the Hardship Fund Bridging Employment (in Dutch: Noodfonds Overbrugging Werkgelegenheid). This way, your income might continue to be paid.

    • Are you looking for (another) job?

      The UT is not in the position to act as a mediator for students looking for a job. Positions at the UT are listed at UT-flex and you also might want to check out the platform Jobteaser.

      When considering a job, be sure to check whether you are under specific constraints, for instance because of your Visa, scholarship or insurance.

    • Do you hope to graduate soon and worry about obtaining a job?

      When you want to work as an international non-EER student in the Netherlands after graduation you have to apply for a search year. You can find more information on the website of career services.

      You can apply for the search year online. More information on the procedure can be found at the IND website

      When you need advice or want to reflect on your choices, you make an appointment with Career Services. Most of the services continue. However, because of the situation concerning the Corona virus, the appointments with the career counsellors will be held as much as possible via skype, phone, e-mail or e-coaching.

  • UPDATE (15/12): Social contacts / online communities
    • How can I do voluntary work during crisis?

      There are several opportunities waiting for you to engage in voluntary work at the UT, as well as in Enschede and surroundings. Voluntary work, hereby, starts with student activism at the UT and offers a vast spectrum of possibilities. You can think of, for example, voluntary work with respect to humanitarian and social activities, environmental activism, animal care or maintenance of facilities. Engaging in voluntary work can help people to cope with feelings of boredom, distress or disorientation.

      Find some examples of student activism at the UT and voluntary work in and around Enschede on the Student Union website.

    • What online initiatives are there for students?

      Many associations have organised a digital platform and/or activities. Please check their website/social media. Here is an overview of all associations to see.

    • UPDATE (15/12): Share and take care

      Therestrictions may affect your plans for the upcoming holidays. Because we wantto make sure that everyone at UT can look back on this period in a positiveway, we have set up the Share & Take Care Community.  Onthis platform, you will find a special programme for the upcoming weeks forstudents and employees. This way, you can still take part in fun activities andstay in touch with each other. Curious what activities the study, sports andcultural associations have on offer? Go to utwente.nl/shareandtakecare and signup!

    • Does the UT offer free online courses that I can participate in?

      The University of Twente now offers students the possibility to use GoodHabitz for free. This is an online learning platform on which you will find more than 100 online courses in all kinds of areas. Ranging from personal effectiveness, to Office, from Strategic Thinking to Social Intelligence. Courses are available in 5 different languages and the courses consist of videos, articles and test questions.

      Take a look at https://www.goodhabitz.com/utwente and log in with your UT student account.

  • Student housing
    • I have stopped my rent due to Covid-19. How can I return to my room?

      It is possible to return to a room, but only until 15-08-2020 (after this date the rooms will be needed for the new students). In order to return to a room, a student needs to register in Roomspot and send a short e-mail to student-housing@utwente.nl stating their wish to return after leaving due to COVID-19. You will be granted urgency in your search for a furnished room. The room needs to be rented as of the date that the airspace is open again.

      N.B. Students are also free to find an unfurnished room, where they can stay for a longer period (also after 15-08-2020).

    • I left my room but my belongings are still there. Can I get a discount on the rent?

      This is not possible since you still have to adhere to the terms of the rental contract since you are still using the room (even if it’s only to store belongings). Please contact your study advisor in case of financial difficulties.

    • Can I cancel my rental contract at an earlier date?

      Students renting through the UT’s housing office can cancel their rent by contacting student-housing@utwente.nl. If you are leaving because of Corona we have agreed with ITC/Stadsweide and De Veste to be more lenient, and terminate the rental contract by 31-03-2020 or 15-04-2020 (depending on the date that the student contacts the housing office).

      If you live in Camelot please contact them, and they will evaluate your case. XIOR has a notice period of 3 months plus a € 125,00 fine for early termination of the contract.

      All other students do have to arrange themselves via their landlord.

    • I cannot pay my rent due to Covid-19 related financial problems. What should I do?

      See under Students-Financial matters.

    • How do we deal with Covid-19 in our student house?

      The Student Union will publish more info on this topic shortly please check their website.

  • UPDATE (9/12): Where to go with questions?
    • Update (9/12): Opening hours Student Services Desk

      From 29 October, the Student Services Desk will be closed until further notice. Student Services will, of course, remain available every weekday by phone and email.

      Please note:

      Due to the COVID-19 situation, we kindly but urgently request you to visit the desk only at the moment you have your appointment. We request you not come earlier and  ask you to leave the desk immediately after the appointment is finished, to prevend that a queue.

      We kindly ask you to cancel your appointment if you have mild cold-like symptoms, such as a sore throat, a runny nose, sneezing, a mild cough, a mild fever below 38 degrees Celsius or sudden loss of smell or taste, and to get tested,and stay at home until you have fully recovered. 

      You can phone (+31 53-489 2124) the Centre in case you have any questions or worries that you would like to discuss or receive advice on. The Contact Centre can be reached from 10.00 to 16.00 hours. You can reach the Centre by email via studentservices@utwente.nl.

      If your questions are programme related or you do have severe financial problems, please contact your study adviser. ITC MSc-students can contact Student Affairs for all their questions via studentaffairs-itc@utwente.nl.

  • Study and student associations
    • How can I as a study association arrange contracts and membership forms in a legal manner online?

      The general regulations are that agreements can also be made verbally. This means, if no contract or membership form can be sent, that is a possible legally validated alternative. If the matter, you or your organisation is concerned with, requires a certain form of proof, it is a little less easy to arrange.

      In that case, you can choose to postpone the actual signing until, for example, this is possible again on campus. There are already possibilities to carry out small activities on campus, you may be able to inquire whether such an activity is allowed. In addition, you could agree "I agree" or "I sign digitally" via e-mail, for instance, instead of actually signing, until that final step can take place again.

      For specific cases, which cannot be solved in the abovementioned manner, you could contact the legal affairs department of the UT to ask for further advice.

  • International and exchange students
    • Visa
      • What do I have to do if I leave or left the country as a non-EU student (all programmes BMS, EEMCS, ET or S&T and BSc-ATLAS)

        In case you have left The Netherlands and stopped the rent of your room, you have to report to visa office if you did not do so yet. Visa office has to report to IND that you have temporarily left the country and not permanently. If you fail to report to visa office your permit may be withdrawn.

        In case you left the country and your residence permit will expire before you return, you have to contact visa office if you did not do so yet.

        If you left the country and stopped the rent of your room, you can re-apply via Roomspot but, if available, housing can only be awarded until August 15th 2020. For more info see/contact student-housing@utwente.nl

      • What do I have to do if I leave or left the country as a non-EU student (ITC MSc-students)

        For Faculty ITC Students: In case you have left The Netherlands and stopped the rent of your room, you have to report to ITC Student Affairs Office if you did not do so yet.  ITC Student Affairs has to report to IND that you have temporarily left the country and not permanently. If you fail to report to ITC Student Affairs your permit may be withdrawn.

        For Faculty ITC Students:   In case you left The Netherlands and your residence permit will expire before you return, you have to contact ITC Student Affairs if you did not do so yet.

        For Faculty ITC Students: If you left the country and have no longer housing in Enschede we suggest you to contact ITC Student Affairs further advise or to contact the ITC Housing committee.

      • I left the country. Will I be able to return given the fact that the borders are closed? What if I have non-EU nationality?

        Those with a valid resident permit can return, check here for more information. Please check up to date travel and medical restrictions at all times as you may encounter restrictions in the country you leave, countries you transfer and additional restrictions upon arrival in The Netherlands.

      • Will MoMi-regulations change due to Covid-19?

        Because of the Covid-19 virus, some students struggle with an (upcoming) study delay. Questions have been raised, for example: can the Covid-19 virus be classified as a justifiable reason for (upcoming) study delay, with regards to the obligation of having sufficient study progress)? Or: can all residence permits be extended? Nationwide answers are necessary, before the UT can decide on these questions. More information is expected in the week of May 11, and the UT MoMi process will be updated subsequently. If you have any questions, please contact your study advisor.

      • MoMi: Residence permit and study progress

        For non-EEA students with a residence permit for study at the University of Twente, who have incurred a study delay as a result of the Corona crisis and therefore could not comply with the obligation to have sufficient study progress in relation to MoMi (50%) in academic year 2019-2020, the University of Twente classifies the Corona crisis as a possible justifiable reason for study delay. It is important that these students seek contact with their study adviser on short notice, to discuss the next steps of how to get their circumstances assessed. Information about MoMi can be found on this page.

      • If my residence permit is cancelled and I cannot leave due to Corona, can I stay longer?

        See the website of IND for the most up to date answer to this question.

        Send a message to student-visa@utwente.nl to inform them about your situation.

    • I want to go back to my home country
      • My exchange programme has ended and I would like to go back home, but I’m not allowed into the country.

        Please contact your faculty/study programme for substantive matters. For general questions: calamity-offcampus@utwente.nl.

      • I am an international student and want to go home
        • UPDATE (5/6):What do I have to into account when I go back to my country of origin being an international student?

          In case you cannot leave due to travel restrictions, please contact the embassy of your country to indicate that you do want to leave. Ask if/how they will support you. Inform your study adviser about the situation.

          Whether education/exams are considered essential travelling does depend on the rules and regulations in the country you want to leave as well as the rules at the time you travel to The Netherlands. Check the info before you leave The Netherlands as well as when you return. Don’t forget to take into account transits. For the Netherlands see the website government.nl for most up-to-date information. It does include a section on Education Sector

          For info about housing check the info under Students-Student Housing.

          If you are a non-EU student check the info about visa under International and exchange students-Visa.

    • Where can I find Dutch news on Corona in English?

      The following sources may be helpful:

UPCOMING STUDENTS

  • UPDATE (1/9): Self-quarantine after arriving in The Netherlands
    • UPDATE (21/8) Should I self-quarantaine after arriving in The Netherlands?

      For both current and prospective students and staff, who travel from certain countries that have been designated as high-risk countries, or who have spent their holidays there, it is required to go into self-quarantine for 10 days. This also applies if you have had yourself tested at the testing facility upon arrival at Schiphol and your result has come out negative. More information on which countries are eligible for this measure can be found on the website of the Dutch government. This list changes regularly, so keep an eye on it.

      A test location will be available on campus near the General Practitioner. You can go there if you have a referral of your General Practitioner.

    • UPDATE (5/8): How do I travel from the airport to my accommodation in case I have to self-quarantine?

      The Student Union will arrange for pick-up service for upcoming students. If you cannot make use of pick-up service you are allowed to travel by train from Schiphol Airport to Enschede. Avoid rush hour if you have to do so. Please note that face-masks are obligatory when you use public transport.

    • UPDATE (5/8): Do my (future) housemates have to quarantine if I have to?

      In case of self-quarantine after travelling, housemates don’t have to quarantine unless you develop symptoms (fever, shortage of breath). If that is the case, basic rules for everyone are applicable.

    • UPDATE (5/8): How can I purchase groceries when I am in quarantine?

      Your (future) housemates or other students can help you with groceries during self-quarantine. The Student Union is planning to make grocery shopping part of their buddy system. In case you cannot reach out to anyone, you are allowed to break your quarantine to shop for groceries but only if you have no symptoms (see https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/self-quarantine).

  • Study orientation
  • UPDATE (19/11): BSc/MSc separation
    • UPDATE (19/11): Does the corona crisis affect the Binding Study Advice (BSA) and or the BSc/MSc separation (so called 'harde/zachte knip')?

      For the academic year 2019-2020, there was a temporary arrangement of leniency concerning the binding recommendation, which first-year students receive based on the number of credits that they obtained. For the current academic year, the Dutch universities have jointly decided not to continue this general leniency measure concerning the BSA. At this point, we do not expect any study delay among first-year students.

      If there is a reason to do so, a specific study programme, in due consultation with the study programme committee, may decide to exercise leniency concerning the BSA with regards to first-year students in that programme. If a programme decides to do this, their students will be informed about this before 1 February 2021. Universities in the Netherlands will exchange information on when and how the decision to exercise leniency was taken. In addition, there is always the option of exercising leniency concerning the BSA within the existing regulations, in cases where individual students run into a disproportionate amount of trouble.

      The applicable regulations for Binding Study Advice (BSA) and BSc/MSc separation can be found on this page.

  • UPDATE (1/9): Application deadlines

    Please see the UT guidelines for details and have a look at our admission FAQ for the deadlines.

  • UPDATE (1/9): Admission

    You can find a lot of admission information on the website.

    • I can’t take my English test (IELTS/TOEFL), what can I do?

      We acknowledge the difficulties experienced worldwide in taking the compulsory language test, due to the Covid-19 situation. An alternative English test can be the TOEFL iBT Special Home Edition test (online test). This test is accepted by UT for the February 2021 intake and is available everywhere that TOEFL iBT testing is normally available, with the exception of Mainland China and Iran.

      Please note that the only online English language test that is accepted at UT is the TOEFL iBT Special Home Edition. Other online English language tests (i.e.  IELTS Indicator test, Cambridge online test, etc.) will not be accepted(!)

  • Finance and scholarships
    • How can I get a scholarship for the upcoming period?

      The university has a range of scholarship opportunities for which most of the application deadlines are this month. At the moment scholarship deadlines will not be postponed. So make sure your academic application and processing is on time.  More information on scholarships can be found through the UT Scholarship Finder.

    • Will the current online teaching be compensated in lower tuition fees (e.g. because facilities cannot be used)?

      No, the tuition fees stay the same. If you are a scholarship recipient with a grant that covers living allowance and/or housing fees, please check the grant conditions related to this coverage. In case of online education, your grant compensation may be lower due to the online teaching methods or duration of online education.

    • Is there any possibility for deferment of scholarships to next year intake?

      Depending on the scholarship programme, you may expect that grants will be allocated and may be deferred, or that grants allocation will be halted for the time being. If the university is the party that allocates the grants, you will be informed accordingly through the Scholarship Office & International Relations department.

  • VISA
    • My country is not on the EU list of countries for which the travel ban has been lifted. How can I enter the Netherlands to start my study programme?

      If you are a student from countries with a travel ban (including the United States of Amerika and China) you can travel to the Netherlands when you can show a letter of approval from the IND for “MVV study” or “MVV highly skilled migrant” (this includes accompanying family members with a derived residence status). Please note that the IND has indicated that this only applies to direct flights to the Netherlands. Meaning that other (transit) countries may not accept this approval letter.

      Please note:

      • If you are not a national of the United States, Australia, New Zealand, Canada or South-Korea, you will still need to make an appointment first at the Dutch embassy to collect your visa
      • Don’t forget to bring your IND approval letter for “MVV study” or “MVV highly skilled migrant”
      • Air travel: face masks and health certificate are mandatory
      • If you travel to the Netherlands from your home country or have been abroad during the summer, please check to see if you are advised to self-quarantine for 14 days.
      • If you have any (mild) symptoms, we urge you to go into self-quarantine as well and get tested

      For more information, please check the website of The Netherlands And You.

  • Start study
    • What will education look like from 1 September onwards?

      Health and safety is our most important starting point. Therefore we operate according to government guidelines. We also feel it is very important for you to meet and being a part of the UT community, so we’re striving for a balance between the desire to be together on campus and maximum safety. Our 1.5km2 of green campus grounds brings UT’s education, research and student life together whilst providing the necessary space to cope with the 1.5m social distancing to ensure the safety of you, your fellow students and our staff.

      In order to prepare us for upcoming academic year, we have already restarted research on campus and starting this month, we are reopening campus facilities for education. Therefore rest assured, as of the end of August onwards, the University of Twente will be opening up campus facilities even further for education and research purposes for the new academic year.

      We are delighted to be able to offer many educational activities on campus again. When allocating space, we are placing greater emphasis on activities such as tutorials, practicals and exams for which the added value of being on campus is greater than for other activities. Lectures will continue to be delivered online, with teaching staff receiving support through the Centre of Expertise in Learning and Teaching to enable them to provide quality online education.

      The timetables for the academic year 2020-2021 will differ from the norm. The new schedules can be found in the table below. A lecture day will run from 9.00 to 17.30 at the latest or from 13.45 to 22.00 at the latest. The starting time of the first lecture has been moved to 9.00 hours, in line with regional arrangements the university has made with public transport services.

      As you can see, the timetables also allow for the possibility of evening sessions.

    • What will the evening sessions look like?

      In close consultation with the University Council, it has been decided that evening sessions should be possible under strict conditions. Our aim is to limit these to one evening per week. Teaching will take place until 22.00 at the latest, and no more than eight hours of teaching will be scheduled per day. Where possible, no morning sessions will be scheduled if the previous day’s teaching has included an evening session.

      These evening sessions should be regarded as a temporary measure that forms part of the university’s response to the Covid-19 outbreak. As such, it is in line with the working hours’ provisions of the Collective Labour Agreement and the Working Hours Act, and takes full account of the wellbeing of staff.

      The campus is also open until ten in the evening for students who wish to use project spaces and quiet study areas.

    • Can I start my programme when I am not able to travel to Enschede due to Covid-19?

      Students who are able to be at the campus are expected to be at the campus from 1 September. Students who aren’t able to be on campus due to Covid-19 related circumstances, will be facilitated in a tailor made alternative as long as those circumstances apply, to the best of the ability of the programme and its staff members.

    • I enrolled as an exchange student at the UT. Is this still happening?

      International exchange is an important opportunity for students to develop themselves and gain experience. For the current (2019-2020) academic year we cannot welcome new incoming exchange students. For the upcoming academic year, we welcome new incoming students. Go to the this website for more information: 

      We do advise you to have an alternative in place in your home country as travel/quarantine restrictions both in your home country, in The Netherlands or transit country may hinder the execution of your plan in such a way that you cannot come. Please inform our Admission Exchange IN officers via Student Services if you have to cancel.

TEACHING STAFF

  • UPDATE (8/9):Which safety guidelines are there outside the classrooms?

    The public buildings on the UT campus are arranged in accordance with national safety guidelines, such as certain (one-way) walking routes and disinfection stations and information at the entrances. What a student or employee does at home is private. The room lessors remind the tenants of their own responsibility for the safety of themselves and their surroundings. This is also communicated through the Student Union.

  • UPDATE (21/01): Education
    • UPDATE (15/12): General

      The Government has given universities leverage to allow education to continue partly. For example, exams and practicals may take place on campus, as well as tutoring vulnerable students according to schedule. We do ask teachers to consider whether, for example, exams can take place online. Students who have to use lab facilities for their bachelor's or master's thesis are allowed to come to campus.

      Graduation colloquia for bachelor and master programmes will only be held online; this applies also to other types of educational activities for which it is not strictly necessary to meet up and/or to make use of campus facilities.

      This directive will remain in force for the entire period until Monday 8 February 2021. In the week preceding that date, the Government of the Netherlands will decide on what the situation in the subsequent period will look like; we will inform you about this at that time.

    • How can I prepare for the exam on campus?

      As a teachers you are asked to consider whether the exam can take place online. When this isn’t possible and the exam will be on campus, we made an infographic that shows you step by step how you can prepare yourself to ensure the exam can take place in a safe way for everyone.

    • UPDATE (23/10): Online Education

      Where can I order teaching facilities (like equipment for online streaming/recording) for working from home or on campus?

      Through this ordering portal. You can order facilities for your workplace at home, including a Jabra microphone/speaker and a Logitech camera. These can be used for online education both at home as at campus. You are requested to bring these devices to campus in combination with your own laptop.

      How does the UT prepare itself on online or hybrid teaching for the longer term?

      We are working on providing the rooms with more standard furnishings as soon as possible.  Especially for teachers who prefer not to use their own equipment and prefer the permanent present facilities, at least 40 rooms will be set up (fixed-standard solution) for recording and streaming. A yet to be installed 'hub' can be streamed with the same existing fixed camera and desktop. Also we’re experimenting with a method called 'fixed-full hybrid education'. Teachers are informed by e-mail about this.  

      Where can I go for questions about video solutions?

      More information about video services in general can be found here. Doesn't this answer your question? Then please contact the LISA ICT Servicedesk (servicedesk-ict@utwente.nl) or with your internal service of the building in question.

    • Where can I find all the regulations about hybrid education?

      National regulations and specific UT implementations are now available in one CELT toolbox called 'Shaping Hybrid Education for Teaching Staff’.

    • UPDATE (15/12): How will education look like from 1 September onwards?

       When allocating space, we are placing greater emphasis on activities such as tutorials, practicals and exams for which the added value of being on campus is greater than for other activities. The fact that new students do not yet have any 'campus experience', 1st year bachelors and 1st year master students are given priority regarding opportunities to physically interact.  Lectures will continue to be delivered online, with teaching staff receiving support through the Centre of Expertise in Learning and Teaching to enable them to provide quality online education.

      The timetables for the academic year 2020-2021 will differ from the norm. The new schedules can be found in the table below. A lecture day will run from 9.00 to 17.30 at the latest or from 13.45 to 22.00 at the latest. The starting time of the first lecture has been moved to 9.00 hours, in line with regional arrangements the university has made with public transport services.

      As you can see, the timetables also allow for the possibility of evening sessions. Read more about the guidelines Shaping Hybrid Education in a 1.5m University.

    • What will the evening sessions look like?

      In close consultation with the University Council, it has been decided that evening sessions should be possible under strict conditions. Our aim is to limit these to one evening per week. Teaching will take place until 22.00 at the latest, and no more than eight hours of teaching will be scheduled per day. Where possible, no morning sessions will be scheduled if the previous day’s teaching has included an evening session.

      These evening sessions should be regarded as a temporary measure that forms part of the university’s response to the Covid-19 outbreak. As such, it is in line with the working hours’ provisions of the Collective Labour Agreement and the Working Hours Act, and takes full account of the wellbeing of staff.

      The campus is also open until ten in the evening for students who wish to use project spaces and quiet study areas.

    • When are the new tests scheduled which were cancelled?

      Programmes will inform students if and how there will be a follow-up to cancelled tests.

    • What to do with student who have extra time as a test facility?

      On the website you can find more info on how to handle extra time in case of on-line written tests.

    • Where can I find information about support that TELT offers?

      To support teaching staff with their online teaching activities, the TELT team has created a dedicated webpage with recommended tools for online teaching. You can also contact them via telt@utwente.nl

    • How does the UT communicate with employees, lecturers and students?

      If there is news, staff and students receive a corporate newsletter. There is also decentralised communication. For students Canvas is also used and communication via Student Union. E-mail is the most important source of information at this moment, so keep a close eye on it.

    • Are final attainment levels still achievable in the transition to online education?

      The examination committee will decide whether the final attainment levels are feasible. A central working group has been set up to look into this and advise the examination committees. We advise you to continue with the normal activities as much as possible and to use TELT, for example, to look for alternative possibilities for education and testing.

    • How do I get lecture material from the students?

      Advice is to not only stream lecture material, but also make download files of it.

    • How may written tests be conducted in upcoming academic year (2020-2021)?

      In the new academic year, exams will still be partly carried out online. Teachers are currently developing adequate methods of examination. If online examination is not possible or difficult, exams can be held on campus. Exams will be held in three blocks: morning, afternoon and evening. The programmes are responsible for ensuring that the exams will be conducted in accordance with the guidelines. They will provide you with information on what kind of exam you need to take. Read more about the guidelines Shaping Hybrid Education in a 1.5m University

    • Can students graduate and recieve a diploma?

      This will be decided in consultation. Due to practical limitations, the student may receive a diploma a little later. They can, receive a certificate of graduation via BOZ with which they can, for example, apply for a follow-up study programme. For a follow-up programme at the UT they don’t need such a certificate.

      If applicable, a student can deregister from the UT after graduation via Studielink. If they do this on time (in the month of graduation) they will be deregistered from the first of the following month.

    • How do we inform our students about the upcoming academic year?

      The programme informs students about course and programme-specific information (e.g. via Canvas). The Kick-in (introduction period) provides the first year students with a lot of information on studying at the University of Twente.

  • Referral of students: Where can my student go with questions?

    1. Medical care

    Campus docter or own GP

    2. Insurance

    Student Services via studentservices@utwente.nl

    3. Mental health / Well beeing

    Study advisor or Student Affairs Coaching & Counselling. (+31 53 489 2035).

    4. Financial Matters

    Study advisor

    5. Social contacts / online communities

    via website/social media of associations

    6. Student Housing

    Housing provider (for instance ITC-hotel, Stadsweide, De Veste, Camelot)

     7. Question about the study programme

    Study Advisor

    8. Information about the schedule

    Canvas or MyTimetable

    9. Study delay

    Study Advisor

  • UPDATE (19/11): National regulations
    • UPDATE (19/11): Does the corona crisis affect the Binding Study Advice (BSA) and or the BSc/MSc separation (so called 'harde/zachte knip')?

      For the academic year 2019-2020, there was a temporary arrangement of leniency concerning the binding recommendation, which first-year students receive based on the number of credits that they obtained. For the current academic year, the Dutch universities have jointly decided not to continue this general leniency measure concerning the BSA. At this point, we do not expect any study delay among first-year students.

      If there is a reason to do so, a specific study programme, in due consultation with the study programme committee, may decide to exercise leniency concerning the BSA with regards to first-year students in that programme. If a programme decides to do this, their students will be informed about this before 1 February 2021. Universities in the Netherlands will exchange information on when and how the decision to exercise leniency was taken. In addition, there is always the option of exercising leniency concerning the BSA within the existing regulations, in cases where individual students run into a disproportionate amount of trouble.

      The applicable regulations for Binding Study Advice (BSA) and BSc/MSc separation can be found on this page.

    • What about tuition fee when students need more time to finish their studies?

      This has our attention, we'll come back to it when we know more.

RESEARCH AND STAFF INFORMATION

  • UPDATE (12/10): An infection has been found in my department or faculty, what should I do?

    If you are a team  leader or programme director you can use the 'form COVID-19 cases' if you have been informed of an infection in your department or faculty. By having an overview of known cases, we can come up with tailor-made solutions where and when needed to prevent the virus from spreading. 

    Confidentiality

    Students and employees are not required to inform UT about their positive COVID-19 test. A positive COVID-19 test is considered personal medical information, strict privacy regulations apply. As you may know, an employer may not ask for or register any medical information. However, in this case, we encourage employees and students to inform us as it will help in establishing our approach. We emphasise that the information is processed anonymously and no personal data is requested in the form.

  • UPDATE (22/01): Work from home
    • UPDATE (23/10): Where can I find more information about a healthy workplace?

      At www.utwente.nl/homeworkplace you can find more information about a healthy workplace. With this information you can check which supplies you may still need. You will be referred to https://selfservice.utwente.nl for placing orders for home office supplies from our standard range.

      Can I order home office supplies myself?

      UT has put together a standard range of home office supplies that you can order through https://selfservice.utwente.nl. You will recognise these supplies by the label ‘HOME WORKPLACE’. After placing an order, you will receive a message informing you when the supplies can be picked up at UT. For more information about a healthy workplace, the ordering procedure, time of delivery and ownership, check utwente.nl/homeworkplace.

    • UPDATE (15/12): Can I work on campus?

      Generally, all UT employees are already required to work from home, unless this is impossible. You are allowed to come to the campus, for example, because you need to use the facilities for teaching or because you need to do research in one of the laboratories. In the evening hours, you will only be allowed to come to campus if this is essential: for example if there is a case of calamity or of if it concerns work activities that need to take place at that time and cannot be taken care of during the regular working day. Employees involved in taking an exam are also allowed to come to the campus.

      An employer's statement for these work activities is provided by the service manager or the portfolio manager of business operations, depending on whether you are working for a department or a faculty. The form of the National Government will be used for this purpose. You have to fill out this form yourself and send it to the service manager or portfolio manager of business operations by e-mail for approval.

      You have to download and complete your individual statement yourself. You can do this digitally.

  • Update (18/12): Expenses commuting and travel

    Due to the advice in the mobility plan, I will be travelling to the UT by car for now. I would normally use an NS Business Card for my daily commute. Am I entitled to reimbursement for the kilometres travelled by car?

    When you have a temporary contract and you live more than 25 kilometres from Campus or the ITC building and you would otherwise use your NS Business Card to travel to the university, you may now claim kilometres for your commute by car at 0.19 cents per kilometre from 1 September until 31 August 2021.
    Check the HR page with temporary arrangements for the conditions.

    • UPDATE (18/12): I receive travel allowance for commuting through the Optional Model for Employment Conditions. Is this affected?

      In 2020, this travel allowance was allowed to continue according to the travel pattern of pre-corona. As of 1 January 2021, this will no longer be allowed. For the time being, this target will therefore be concluded. A solution is currently being sought for employees who still have to come to the UT structurally.

    • UPDATE (18/12): In the Optional Model for Employment Conditions, I want to choose travel commuting allowance. What should I do?

      In 2021 this choice cannot be made so far.

    • UPDATE (18/12): I normally declare my commuting travel expenses. Can I keep doing this?

      You can only make declarations, if you have actually incurred costs. If you normally travel by car and work at home full-time now, no expenses can be declared.

    • UPDATE (18/12): I receive a fixed commuting travel allowance; does this change?

      It will not be possible to continue fixed commuting travel allowances in 2021 if there is no longer a daily travel to the UT. You will be contacted if you receive a fixed allowance for commuting expenses in 2020.

    • UPDATE (18/12): I use my NS Business Card for commuting. What should I do?
      • If you have a subscription to your NS-Business Card and no longer travel to work every day, we ask you to consult with your supervisor or the HR advisor of your faculty or department to stop your subscription to save costs. For the trips you continue to make to the UT you can continue to use your NS-Business Card, however you will only be charged per trip to the UT.
      • If you don't have a subscription to your NS Business Card, you can continue to use it as you're used to.
  • Research
    • How do I manage my H2020/NWO/ERC project during the COVID-19 outbreak?

      When you are currently managing a H2020/NWO/ERC project, the grants office advise to do risk inventory on your project to help you decide which actions to take. On the website you can find the steps that you can follow. If you have additional questions, or if you want to talk to a Project Manager, feel free to contact Grants Office or look at the FAQ (keyword: COVID-19) of the European Commission.

    • Where can I get information on changes in research funding due to Corona?

      The European Commission set up the European Research Area (ERA) Corona Platform, with the latest H2020 calls deadlines updates, a new Horizon 2020 FAQs and other useful links (like Corona-related projects and research). Applicants who started a submission environment in the Funding & tenders Portal can expect automatic notifications.

      The ERC has announced its specific business continuity measures. For running applications, the ERC does not expect disruptions. So far, there is no note from the ERC on evaluation step 2 for ERC Starting and Consolidator Grants (i.e. interview in Brussels). For upcoming calls, deadlines are maintained.

      The Dutch funding organisations are flexible in their approach and most calls are delayed. For more information check the ZonMw website or NWO website for up-to-date information on the latest measures.

    • Are there funding opportunities to do research on corona and help?

      Yes, National and International funds are set up to aid research in the fight against the corona virus. All funding opportunities are kept up to date on the website of Grants Office of the Strategic Business Development. The Grants Office can help you in search for suitable funding.

  • UPDATE (15/12): Promotions and research

    Promotions

    In the upcoming period, PhD defences will only take place online. This means that no audience can be present physically when you are defending your thesis. Also, it is not possible to postpone a promotion until a later date.

    Research

    In the upcoming period, you may continue to carry out research for which you have to use laboratories. Of course, the corona regulations remain in force. This also applies to external users of our lab facilities.

CONTACT

If you have any medical related questions, contact the general practitioner (GP) by telephone.

Students of all programmes of BMS, ET, EEMCS and S&T and BSc-ATLAS who have questions about the coronavirus and the consequences can contact Student Services. The phone number of the Student Services Contact Centre is 053-489 2124 (available from 9.00h to 17.00h). If your questions are programme related or you do have severe financial problems, please contact your study adviser.

ITC MSc-students can contact Student Affairs for all their questions via studentaffairs-itc@utwente.nl.

Twente Pathway students can contact Student.Support@twentepathway.nl.

Employees who have questions can contact the HR Advisor from the relevant faculty or unit.

If you have UT-related questions after reading the information, you may contact the central information desk via the contact form or by sending an email to info@utwente.nl.