house of integrity

New: disputes procedure at the University of Twente

At the University of Twente, we believe it is essential to work together to create a community in which everybody can feel secure and comfortable. We are taking various steps to achieve this. One of these steps is that, as prescribed by the collective labour agreement, we have developed a specific disputes procedure for the University of Twente based on the more general disputes procedure for Dutch universities. This new system will come into effect on 1 November 2020. As an employee of the University of Twente, this means that you can ask the Disputes Committee to consider a dispute involving employment law (dating from 1 January 2020).

If you, as an employee, have a dispute that involves your employment, you are expected to discuss this with your manager in the first instance. But if the dispute cannot be resolved, you can ask the Disputes Committee to consider your case. Such a dispute could relate to your appraisal as an employee, study facilities, denial of permission to carry out ancillary activities or compliance with salary agreements or leave entitlements. The disputes procedure lists all the subjects regarding which you can submit a dispute according to the collective labour agreement for Dutch Universities. 

Independent Disputes Committee
The Disputes Committee has been established as part of the disputes procedure and consists of an independent chairperson and regular committee members. All of them are experts in the field of employment, they are not affiliated with the university and they are tasked with investigating and resolving disputes. This Disputes Committee will then present its recommendations to the Executive Board.

Would you like to submit a dispute?
You can submit your case from 1 November onwards. This must be done within 6 weeks of the date of the decision that the dispute with your manager relates to. Disputes dating from the period 1 January 2020 to 1 November 2020 maybe submitted retroactively within 6 weeks of 1 November 2020. Disputes must be submitted by e-mail to There are no fees associated with submitting your dispute. You will need to cover any costs that you may incur for legal advice yourself.

Further information
You will find more information and a description of the procedure in the University of Twente disputes procedure. If you have any further questions, please contact Veronika Trifunovic, secretary of the Disputes Committee by e-mail at or by telephone on 7488.

For more information on the steps being taken as part of the House of Integrity, visit