Former colleagues

Haponava, Tatsiana

Tatsiana Haponava

Name Tatsiana Haponava
Department Construction Management & Engineering
Room Horsttoren 300
Tel. +31 53 489 6861
Tel. secretary +31 53 489 4254
Fax +31 53 489 2511
E-mail Klik hier
PhD student

Postal address

  • Name Tatsiana Haponava
  • University of Twente
  • Faculty of Engineering Technology
  • Department of Construction Management & Engineering
  • P.O. Box 217
  • 7500 AE Enschede
  • The Netherlands


  • Master of Science in Management of Real Estate,
  • Belarusian National Technical University, Minsk

Employment record

Referent-translator in one IT-organization


Developing Key Performance Indicators as a process management tool

Key words: performance measurement, performance indicators, stakeholders requirements, communication

Research summary: The principal aim of any organisation is to achieve mutual understanding between all its participants. In order to achieve its objectives, the task of this research project is to create a system for articulation and specification of construction requirements that would be understandable for both demand and supply sides and that would provide a communication tool for support of decisions.

This system aims at the whole process of construction in all its stages from the conception to demovation and to provide a mechanism for support in cases where divergences occur and control actions are required. A main objective of this work is to develop a system that forms the basis of agreed performance indicators between the various stakeholders in the interpreting and monitoring of their various requirements.