FAQ

FAQ for instructors

Why the switch to Canvas?

The university has to comply with legal regulations. That meant that we had to carry out a European tender procedure for our Learning Management System in 2016. The winner of this tender was Instructure, with their product Canvas.

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What are the benefits of Canvas?

Canvas has a modern user interface and is more intuitive. Therefore we expect that users will find the system more enjoyable and easier to use. While Canvas certainly offers flexibility to lecturers, we expect that the set-up of courses will become more consistent for students. Furthermore, Canvas has more innovative functions such as recording audio and video as feedback. It also offers extensive options for group collaboration. By default, integration with over 200 external tools is possible.

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Why do I see my courses from 2017-18 in Canvas?

These have been created in order to give you the opportunity to prepare your course content for 2018-19 when the 2018-Canvas course is not yet available. Later on, you can import this content in the 2018-course.

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Why do I not see my course in Canvas?

Courses for quartile 1 and 2 are automatically created from June 1st, and courses for quartile 3 and 4 are created from November 1st. If you don't see you course after these dates, first check under menu item Courses (click the link All courses) in Canvas if the course is listed there. If the course is not listed under Courses as well, the course has not yet status 'Definitive' in OSIRIS. As soon as the course has status 'Definitive', it will automatically be created in Canvas. Please consult your OSIRIS key user if you want to know more about the progress of your course details in OSIRIS.

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My name shown in Canvas is wrong/only my initials are shown instead of my first name. How can I change this?

Your personal details used in Canvas are retrieved from the HR administration. If your name in Canvas is wrong, the name is probably not registered correctly in the HR administration. You can request the HR employee in your faculty to change this.

In the “first name” field in Canvas, either your initials or your first name is shown. If your initials are shown, but you want your first name to be shown in Canvas, you can request the Servicedesk ICT to change that in the account management system (not Canvas). It can take up to one day that he change will be processed in Canvas.

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Can I make files I upload to Canvas not accessible for students?

Even when the Files menu is not active for students and a file is not presented under a Module or on a page, a file can still be downloaded in an ePub if the file is not unpublished. If you want some of your files to be inaccessible for students , you must unpublish these files. You can unpublish files by file or by folder in the Canvas course Files. There are several options to publish/unpublish files in Canvas.

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Can I use plagiarism detection in Canvas?

Yes. Urkund plagiarism detection is integrated into Canvas and the UT Ephorus database has been imported into the UT Urkund database. For instruction how to apply plagiarism detection, see the manual on the Instructor help page.

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Can the UT Schedule (MyTimetable) be imported in the Canvas Calendar?

No, it can’t be imported in the Calendar. Everyone can see the next five events from their personal schedule under ‘Account’ in Canvas: go to Account, click Profile, click MyTimetable.

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Is there an easy way to make an export of all users or al group memberships in my course?

Yes. You will find the function 'Export Users' in the course menu of all courses. When you click on Export Users you will see a list of all Course Students, Course staff and Group memberships. These lists can be downloaded as a .csv file.

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Is there an overview of the permissions of the different Canvas course roles?

Yes, you can find it in the 'Getting to know Canvas' course, under 'Add other people to your course'.

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I accidently deleted something from my course. Can this be restored?

When you, or a somebody else in your course, accidently has deleted a page, announcement or assignment from your course you can try to restore it with the “undelete” function.

Find the url of your course in the address bar of your browser and delete everything after the course code (for example https://canvas.utwente.nl/courses/72) Next step is to type “/undelete” after the url in your browser adress bar (for example https://canvas.utwente.nl/courses/72/undelete) and press enter.

In the list that is then shown you can find the deleted items that can be restored. Press the “restore” button next to the item and confirm your action to restore it back to your course to the corresponding course menu.

If you restore a page or assignment, the placement under a module is not restored. You have to manually add the item to a module.

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Can I make a Sign-up list in Canvas?

Yes you can make a “sign-up” list in Canvas but it is different from Blackboard.

If you want to ask students to sign up for meeting timeslots it is best to use the Scheduler function in Canvas. First you create a Scheduler appointment group in a course calendar. After students sign in you can view (or edit) the appointment group.

If you inform your students about the Appointment group with an Announcement you can also include a link to the Canvas guide that explains how they can sign up.

If you want students to sign up for activities or choose an assignment topic, you can create a self sign-up group in Canvas. You can create several groups within a group set so students can choose their desired group. However, students can only be part of one group within a group set. If students need te be able to sign up for more than one activity, you need to create a group set for each activity.

If you inform your students about the self sign-up group(s) you created with an Announcement you can also include a link to the Canvas guide that explains how they can join these groups.

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How can I get the downloaded Canvas gradebook CSV file in columns? 

If you have opened the Canvas gradebook CSV file in Excel and you see just one column, you probably have your settings in Excel and Canvas  not aligned. You can try to switch to “Use Semicolons to Separate Fields in Gradebook Exports” in your Canvas Account settings and make another Gradebook export. See halfway on this Canvas Guide for instructions where to find this setting.

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Can I add an alternative email address where I can receive my notifications? 

Yes, in Canvas you can add an additional email address to your Canvas account. After adding this email address you can adjust your notifications to be sent to this new email address.

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Can I share my course with people that cannot logon to Utwente domain?

Yes, under the Course menu option “Settings” you can set the visibility of your Course to “Public”. If you do so, anyone with the url can access your course. The course has to be published and there are restrictions:
- Announcements are unavailable so you need to publish info on pages
- They can see but not submit assignments
- They can only make ungraded surveys and responses will be anonymous
- They cannot see the course Calendar
- They cannot contribute to discussions
- They cannot use Collaborations or Conferences

Google will not index public courses. You need to share the url with your desired audience. For details see this Canvas Guide.

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Can I use Canvas on my mobile device?

Yes, you can. But as a teacher, we recommend you to use the full functionality of Canvas through a web browser on your regular computer. The Canvas app is called 'Canvas Teacher'. The app is available for Android and iOS.

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How can I request Canvas access for an external guest?

 Ask your faculty Canvas support to create a guest account, and provide the name and e-mail address of the guest, and start and end date for the access. Don't create a guest account yourself in the self service portal, because these accounts don't get access to Canvas.

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What will happen with Blackboard?

In academic year 2018-2019 Blackboard will no longer be used. From 1 October 2018 a Blackboard archive will be available for all current Blackboard users (for more information about the archive, see question below).

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Can I still access Blackboard after 1 September 2018?

Untill September 2018: Adding files or make changes in Blackboard is possible

From October 2018: Blackboard archive

- Read-only, downloading of your Blackboard content still possible

- 2 years available for lecturers and students

From Academic year 2020/2021:Blackboard is no longer available and all Blackboard material will be removed

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