For employees:

Upon entering the UT, an account and an email address are automatically created. This e-mail address can also be used as a login name to log in to many ICT services of the UT.

For students:

Each student who is registered at the University of Twente, will automatically be given an ICT account. The ICT account is created based on the student number. This consists of a user name (s<number>) with associated password. 

Employees
Description UT e-mail address

Upon entering the UT, an account and a UT e-mail address will be created automatically.

If you are not satisfied with your e-mail address, can this be changed with good reason at the service desk ICT. It is checked whether the e-mail address complies with stated UT agreements and, in addition, attention is drawn to the risks of changing your e-mail address.

The provisioning of employee accounts is fully computerized within the employee information system managed by HR. Renewal of employee accounts who have left service, will be dealt with by the local HR officer. Should an ICT account (e.g. for email) be needed for a new employee before the latter enters service, this will also be dealt with by the local HR officer.

Login name

Upon entering the UT, an account and an e-mail address are automatically created. This e-mail address can of course be used for e-mail, but you can also use it to log in (login name) to many UT ICT services.

The e-mail address gives access to:

  • UT workstation
  • E-mail for employees
  • employees.utwente.nl (employee portal)medewerkersportal)
  • Eduroam
  • VPN
  • Osiris
  • UT-web applications
  • PC-rooms en UT-Workstations
  • Follow-Me print system
  • Network drives
  • Office365
Change password

The procedure at the UT to change your password for employees is through the LISA Self Service Portal. This is to ensure that one password can be used for all your UT ICT facilities after changing your password. The password cannot be changed on the UT Workstation through (“Ctrl-Alt-Del”) or through Outlook Web Access (“xs.utwente.nl”).

If you do not remember your password, you can change them yourself through https://selfservice.utwente.nl/ at the right bottom of the web page change/activate password. However this is only possible if you have registered a private e-mail address before you forget it, an e-mail will be sent to your private e-mail address. You can check this and or modify this if required through https://webapps.utwente.nl/adreswijziging.

After a password change, always log out and back in again. The changed password must also be re-entered and stored on all other devices such as mobile phone, iPad, etc.

IMPORTANT for domain notebooks:

When using a domain notebook (the domain 'AD' or 'ad.utwente.nl' appears on the login screen) you must be at the UT and the notebook must be connected to the UT network with a network cable (optionally via a docking station) when changing the password.

In this way, your new password is synchronized with both the central ICT facilities and locally with your notebook. After changing the password, you can log into your notebook with the new password, also when the notebook is subsequently used with a wireless connection and/or you work outside the UT.

If you are not connected to the UT network when you change a password, your local password on the notebook is not changed. You can then still log on to the notebook with your old password, but central ICT facilities such as email/Outlook, etc. only work with the new password. When the notebook is connected to the UT network with a network cable at the UT, the new password will also be synchronized with the notebook.

Costs

The end user does not have to pay to use this service.

Delivery

An ICT account is created one day after the employee is eligible for an ICT account.

Support

For support, use the manuals. Should you have any other questions or should a fault occur, please contact the Service Desk ICT.

Additional information

When an employee leaves, the account is disabled after 30 days (OBP) or one year (WP). Upon request, this period can be deviated from if the dean or service director approves. Students are able to make use of the account for 1 month after termination of their registration. External accounts will be terminated directly after the end date.

More information:

FAQ
Students
Description

Each student who is registered at the University of Twente, will automatically be given an ICT account. The ICT account is created based on the student number. This consists of a user name (s<number>) with associated password. The ICT account provides access to:

The provisioning of student accounts is fully computerized within the student information system managed by CES.

Activate ICT Account

You have to activate your ICT-account first by setting a password. You can do this by visiting the selfservice portal at the right bottom of the web page change/activate password. Enter your login name and then on the next screen select Forgot My Password and follow the instructions on the screen.

Change password

The procedure at the UT to change your password for employees is through the LISA Self Service Portal. This is to ensure that one password can be used for all your UT ICT facilities after changing your password.

If you do not remember your password, you can change them yourself through https://selfservice.utwente.nl/ at the right bottom of the web page change/activate password. An e-mail will be sent to your private e-mail address. This private e-mail address is registered in Studielink.

Costs

The end user does not have to pay to use this service.

Delivery

An ICT account is created one day after the student or employee is eligible for an ICT account.

Support

For support, use the manuals. Should you have any other questions or should a fault occur, please contact the Service Desk ICT.

Additional information

Students are able to make use of the ICT account for 1 month after termination of their registration. 

More information:

FAQ
guests

Third parties and guest (external) 

People who are not members of staff or students sometimes require (external) access ICT account applications for external individuals.

If a guest needs an account for a longer period of time to make use of UT ICT services, UT staff members can apply for an x-account through the Self Service Portal.

Wireless network access for external individuals

It is possible for guests to make use of the wireless network, for example Eduroam Visitor Access (max. 5 accounts). Employees can apply for such an account through the LISA Self Service Portal. On campus the open Wifi network (Enschede_stad_van_nu) can also be used. This open Wifi network does not need an account.

An x-account is activated maximal 1 hour after registration.  

Bulk applications

Temporary accounts can also be applied for in bulk through the events service at the LISA Self Service Portal.

Manuals

FAQ

Contact
Servicedesk ICT
Library, ICT Services and Archive

Access only through the Citadel side entrance at the O&O square.