The table below shows the current software range that is available through the ServiceDesk. For more information, please contact the Servicedesk ICT.
Bare Bones Software
Skype for Business
yEd Graph Editor (Visio clone)
I have a new apple (MAC or iOS) device
Installing the SIM card: Carefully push the included tool into the hole next to the SIM card slot until it is lifted up. Place the SIM card and push the slot back into place. Make sure to have the login information for your Apple account ready and follow the instructions on the screen. Setting up the wireless internet (eduroam), email account, agenda and contacts connection: Consult the manuals.
Where can I find the manuals for iOS (iPhone, iPad and iPod)?
You can find additional Apple manuals here.
I am having problems with Skype for Business (telephone/communication)
This problem may occur when your language and region settings are not the same. Before installing Skype for Business, change your Language and Region under “Settings->General->Language and Region” so that they are the same. Once the installation process is complete, you can change your Language and Region settings again.
This problem is usually caused by the Wi-Fi connection, which has considerably less capacity than a cabled connection. The only solution is to purchase a network adapter (which can be ordered through the Selfservice Portal) and a network cable.
This is inherent to the use of Skype for Business. The best way to circumvent this issue is to forward to a different telephone – usually a mobile phone. If that solution proves insufficient, you can contact the Service Desk ICT.
Many problems with Lync occur both on Macs and Windows PCs. You can therefore also consult the FAQ pertaining specifically to Skype for Business.
I am having trouble with the Outlook Agenda
This problem occurs when a recurring appointment is modified while the iPhone or iPad is offline. Microsoft has been notified of the issue, but has not released a solution yet.By deleting and then reconfiguring the account and the associated mailbox from the iPad, duplicate appointments will disappear. They may return later, however.It is therefore advisable to only use the iPad to consult the agenda rather than modify it – at least while the device is offline.
I am having problems with (web) application on the MAC
This issue occurs because scrollbars are not visible, so they cannot be used to reach the columns. Use the following solution:Open "System Preferences" and go to "General"; Check the box marked “Always” under "Show scroll bars".
Do not use Safari and switch to a different browser.
I am having problems with printing from my MAC
The password used for printing is not automatically changed. The password of het Follow-Me in the KeyChain must be changed.
Click here for tips after changing password for Windows.
Click here for tips after changing password for Mac.