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Corona FAQ / Novel Coronavirus

LAST MODIFIED: Wednesday 5 August 2020

The coronavirus (COVID-19) leads to many questions about the consequences for The Netherlands and the University of Twente.

The Netherlands is slowly easing itself out of a lockdown. Not only are we witnessing the restart of activities that are considered crucial, but we are also gradually going to take up events again that contribute to our wellbeing.  

As from 15 June limited possibilities for studying and working on the UT campus can be facilitated. Restrictions remain in force: work and study at home stay the norm. On campus and in UT buildings, we will make way for activities that require staff of students to attend in person. The social factor weighs heavily in these considerations. By doing so, we are working towards an adequate wind-up to the current academic year.

In the Spiegel building, a section has been opened for students to work, in case they do not have any opportunity to study at home or in their student room.

Not everything will start all at once. Over the coming weeks, small steps will be made continuously. Firstly, the supporting systems will be set up and tested further. We ask for your patience and understanding.

We keep calling for a large degree of personal responsibility, of each and every person involved. We believe it is a communal as well as an individual effort to make sure the guidelines from the national authorities are being met. One of these guidelines is to minimise the use of public transport, by refraining from travelling or by encouraging the use of other transport means.

Start of new academic year: more possibilities on campus

From the start of the new academic year on 1 September, all students and staff will be able to make partial use of the facilities on campus. Depending on the nature of our work, this will mean that some may be able to be present on campus more often than others. Working from home remains an important part of our routine from 1 September: on campus if we can, online because we can.

Our feasibility studies show that with an average occupancy rate of 40 percent of normal capacity, it is possible to comply with safety guidelines drawn up by the government. At university, faculty and department level, we will continue to work together to ensure that we do not exceed the maximum occupancy set out in the government guidelines. For each lab, department and floor of a building, a member of staff will be appointed to ensure that the distance of 1.5m can be maintained.

As soon as the procedures for using the various campus facilities are known, this will be communicated via the employee portal.

The UT’s general corona regulations can be found here (in pdf).

The University of Twente is keeping a close eye on the current situation regarding to the new coronavirus, also known as COVID-19, and is contact with students and staff, as much as possible. We support our students (including newcomers and students abroad), employees, visitors and guests, and therefore follow, as much as possible, the advice and recommendations of the official institutions, such as RIVM, GGD, Rijksoverheid, the European Centre for Disease Prevention and Control (ECDC), the national government and the World Health Organization (WHO).

FREQUENTLY ASKED QUESTIONS

Updates

Items that have been changed recently are marked with "UPDATE", including the date.

GENERAL TOPICS

UPDATE (10/7/): COVID-19 Cases on campus
UPDATE (7/7): Are there COVID-19 infections on campus?

On 6 July 2020, the GGD Twente (regional public health services) have informed us that six students of the University of Twente were tested positive for the coronavirus. These students are residents of Campus053, also known as the Hogekamp building. The infected persons received a call by the GGD and are put in isolation.

UPDATE (10/7): What measures were taken by the UT?

Based on the advice of the GGD Twente, managers of Camelot, which owns and operates the Hogekamp building, have taken measures to help prevent the coronavirus from spreading further. All common areas in the building have now been closed.

The students mentioned above are in self-quarantine. Furthermore, the GGD has asked several persons who have been in contact with the infected students to remain in self-isolation and monitor their health status. These individuals had been within a 1.5-metre proximity of an infected person for longer than 15 minutes. Residents have been asked to stay in their apartments when in the building.

The GGD carried out the contact tracing research. Contact tracing means tracking where you may have contracted the virus. The GGD also looks at whom you have been in contact with, and whom you may have infected (your contacts). The purpose of contact tracing is to prevent the virus from spreading further.

Camelot and the University of Twente are in close contact with the GGD and other regional authorities and will support their work where and when needed.

UPDATE (10/7): Who is responsible for what?

The (GGD) is in direct contact with those who have tested positive and, for the source and contact research, directly contacts these contacts and also advises on the measures to be taken. As a university, we have no direct formal role in this matter, but we do feel a responsibility to assist students and staff affected by this situation where possible and necessary.

In accordance with Dutch privacy legislation, the GGD Twente does not inform UT about the identity of the students involved. This is up to the students themselves. They may already be in contact with a study advisor or another university employee. Whatever the case, their privacy is assured.

UPDATE (10/7): Why is not everyone in the Campus053 building getting tested?

The GGD has the following to say about this: if the GGD’s contact tracing indicates that you may be at risk, you will already have been called and your last contact with an infected person will be known. It can take a maximum of 14 days (the maximum incubation period) before you develop symptoms.

If you have no symptoms, a test may not provide any useful information, especially if you have not been exposed to a known risk. You can be contagious for about two days before you develop symptoms. A test during this period will likely yield a negative result, even though you may still be in the incubation period.

UPDATE (10/7): Can I work safely on campus now there are COVID-19 infections?

A few basic rules apply to prevent the virus from spreading. Please follow these rules. Stay 1.5 metres away from other people, travel outside peak hours if possible, do not go to busy places, wash your hands often and cough or sneeze into your elbow. When you take comply to these measures you can work and study on campus safely. Nevertheless, we ask still ask you to work from home as much as possible. For more information, read and comply with the UT's general corona regulations. In this way we reduce the risk of spreading the coronavirus on our campus.

UPDATE (7/7): I live in the Campus053 building, where can I go with questions?

Residents of the Campus053 building with specific questions may contact the GGD by phone 053 - 487 6840 during office hours (8.30h-17.00h). If you have severe symptoms or belong to an at-risk group, get in touch with your general practitioner.

UPDATE (6/7): Measures
UPDATE (6/7) Can I work on campus from 1 September?

Start of new academic year: more possibilities on campus

From the start of the new academic year on 1 September, all students and staff will be able to make partial use of the facilities on campus. Depending on the nature of our work, this will mean that some may be able to be present on campus more often than others. Working from home remains an important part of our routine from 1 September: on campus if we can, online because we can.

Our feasibility studies show that with an average occupancy rate of 40 percent of normal capacity, it is possible to comply with safety guidelines drawn up by the government. At university, faculty and department level, we will continue to work together to ensure that we do not exceed the maximum occupancy set out in the government guidelines. For each lab, department and floor of a building, a member of staff will be appointed to ensure that the distance of 1.5m can be maintained.

As soon as the procedures for using the various campus facilities are known, this will be communicated via the employee portal.

The UT’s general corona regulations can be found here (in pdf).

At present, the requested use of the lab facilities for (graduation) research has not yet reached the permitted maximum of 40 percent of the standard capacity. Even so, we are still looking for ways to use our capacity even more effectively. This involves considering every possible solution, including options such as evening sessions and hiring external capacity in order to make the best possible use of all available options.

When possible, we will expand the number of workspaces on campus for students who do not have a convenient workplace at home. We are also exploring opportunities to make more spaces available in which students can work together in small groups. We explicitly focus on activities that contribute to student well-being and strengthen personal interaction.

To give you a clear overview of all activities that will be resumed, we have made an infographic. This is not an all-encompassing overview but will provide some insights into the roadmap for the coming weeks.

UPDATE (6/7): What do other universities do?

Other universities are following the guidelines of the RIVM and other national and international official organs specialized on health and security, just as the University of Twente. Of course, there can be differences with respect to the way education is restructured or how specific rules and activities are being implemented or facilitated but all universities have to follow the national security rules and regulations. The University of Twente is, hereby, tailoring its decisions to the UT population of students and staff hoping to meet the UT community’s needs as good as possible during times of Covid-19.

You can find more information on the following websites:

  • RIVM National Institute for Public Health and the Environment
  • GGD Health and security in the Netherlands
  • Rijksoverheid  Government of the Netherlands
  • WHO World Organization of Health
  • ECDC European Centre for Disease Prevention and Control
UPDATE (3/7): Meetings as from 1 July

The new guidelines from the national authorities state that sports, cultural activities and library services may gradually be resumed, following strict rules.

As of 2 June, the library in the Vrijhof building is open again, with limited workspaces available for students. Making reservations is required. A small number of student organisations is allowed to use the Bastille building again and also the water sports centre and Pakkerij will reopen on a small scale.

To give you a clear overview of all activities that will be resumed, we have made an infographic. This is not an all-encompassing overview but will provide some insights into the roadmap for the coming weeks.

UPDATE (3/7) Gatherings on campus, please obey the rules

The general guideline is always to keep a distance of 1.5 meters between people who do not belong to the same household. For indoor gatherings, there is no fixed maximum, but the distance between people in the room must be 1.5 meters and reservation is mandatory. The dimensions of the room determine the number of people allowed in a room. When you make a reservation for a room, the maximum number of people allowed in that room is indicated.

People may also meet outside, but must still stay 1.5 metres apart. Enforcement action will be taken if 3 or more people are not keeping a distance of 1.5 metres.

Buildings and other covered areas that are open to the public allow people to enter under the conditions that people are 1.5 metres distanced from each other and that a reservation has been made. The possible health risks will be assessed beforehand together with the visitor. Stay at home if you have cold-like symptoms.

We expressly call on you not to come to campus when this is not necessary. In case you need to access the premises for an urgent situation, you - together with your supervisor - can make arrangements with the faculty’s Safety, Health and Environment officer (for service departments the head of department, for BMS the portfolio holder operational management). More details on the procedure.

UPDATE (3/7): Personal Health
Update (2/7): I have symptoms of the coronavirus. How can I get tested?

As of 1 June 2020, anyone with symptoms that could indicate the novel coronavirus can be tested. The Dutch government decided to facilitate this, so that the measures can be relaxed, while still preventing the spread of COVID-19 in the Netherlands. 

If you have one or more of the following coronavirus symptoms:

  • cold-like symptoms
  • a stuffy nose
  • a runny nose
  • sneezing
  • a sore throat
  • a cough
  • fever
  • or sudden loss of smell or taste

It is advised that you get tested. Corona testing in the Netherlands is conducted by the GGD (municipal health services).

If you have severe symptoms, contact your GP.

Testing procedure

To make an appointment for a test, call the following number: 0800-1202. Have your citizen service number (BSN) ready. You’ll be connected to an assistant. This is not a doctor. The assistant will find the first available appointment for you. The test location in Enschede is a so called ‘drive-in’, citizens are requested to come by car. People without a car can come by bike. Please do not take the bus, as you might infect others. If you have trouble reaching the test location, discuss this with the assistant.

Stay at home until it is time to go to the test location. Bring proof of identity and confirmation of your appointment with you. Your details will be checked when you arrive.

A GGD staff member will use a cotton swab to collect mucus from your throat and nose. The swab will go deep into your nose and throat. It will not hurt, but will probably feel uncomfortable. Go home immediately after the test and stay there until you get the results. 

You will receive the results by telephone as soon as possible, in most cases within 48 hours. If the test is negative, you are not infected with coronavirus. If the test shows that you do have COVID-19, someone from the GGD will call you for contact tracing.

The test only shows whether you are infected with coronavirus at the moment the test is taken. It does not show whether you were infected with coronavirus, but have since recovered.

I am very concerned about the Corona virus.

Of course, it is understandable that you are concerned about the Corona virus. However, if you find yourself feeling very tense or anxious, it is good to do something about it. Sharing your concerns with others, by phone or via Social media, can help you. When you share your concerns with others, this often gives relieve. Then you can also look for solutions together, on how worry less. It is also good to limit the time you follow all news about Corona closely, every day. Agree with yourself that you watch the news once a day, for example, and visit a regular news website once a day. Try not only to focus on the Corona virus and its limitations, but also look at your options. Maybe it is possible for you to pick up a new hobby or learn a language online. Finally, it can also help you to look at what you can do at the moment. For tips/advice see this page about wellbeing.

We recommend to watch this video with tips.

I suffer from psychological complaints. What if these get worse in these circumstances?

In general, it is advisable for people with psychological complaints to stick to your normal structure as much as possible. Your normal life will probably be very different these days. Therefore, try to get up and go to bed at the same times, breakfast / lunch / dinner around the same times, and take breaks at the same times as before. In addition, stay in touch (online) with people and think whether you can discuss this with some of the people in your circle. Staying physically healthy is also important now; get enough sleep, healthy eating, but also enough exercise. The latter can now be difficult, but there are enough creative solutions in the form of online workouts to keep moving enough.

In addition; if you are already in treatment somewhere; discuss your concerns with your practitioner and see how you can come to a plan of action together. It is possible that a number of psychologists or institutions are temporarily closed, see if it is possible to schedule an online appointment. Most practitioners will be available by email, phone, or other means. If you don't have a practitioner; then know that it is possible to get psychological help. You have a number of options for this. You can contact Student Affairs Coaching & Counseling, or you can contact your GP to be referred to Mental Health Care (GGZ).

Student Psychologists work from home through Student Affairs Coaching & Counseling and appointments are made via Skype or telephone. Our secretariat can be reached by telephone and can schedule an appointment for you.

Do I run a higher risk if I have other health problems, such as COPD, diabetes, etc.?

The risk of an infection with the coronavirus is the same for everyone. However, the consequences can be more serious if you have other health issues, such as:

  • Chronic respiratory or pulmonary complaints (such as COPD)
  • Chronic heart problems
  • Diabetes
  • Kidney failure
  • Reduced resistance due to medication use or illnesses.

The government advises them to avoid contact with others as much as possible, not to use public transport, to follow general hygiene measures and to stay away from people with (mild) cold complaints.

Employees with these complaints are requested to contact the company doctor if they have any questions. For example, whether they can work (at home). You can contact Arbo Unie by telephone (088 272 68 00).

For pregnant women the virus infection has the same course as in women who are not pregnant. As far as we know, there is no increased risk of miscarriage or birth defects due to infection with this virus. The complications such as high fever or pneumonia can be more severe on pregnant woman. If you have any concerns, please contact the company doctor or your midwife's practice.

UPDATE (3/7): I don't have any complaints, what exactly should I do?

To further relax the restrictions, we need to strengthen the control we have gained over the virus since March. In this new phase everyone must follow certain basic rules.

  • Wash your hands. Wash your hands with soap and water for 20 seconds, then dry them thoroughly. Wash your hands often: before you go out, when you return home.
  • Cough and sneeze into your elbow. Use paper tissues to blow your nose and discard them after use. Then wash your hands.
  • Don’t shake hands with others.
  • Stay 1.5 metres (2 arms lengths) away from other people.

This applies to everyone: in the street, in shops and other buildings and at work – even if you are a key worker. It does not apply to family members or other people that you live with. And it does not apply if you are providing assistance to someone, for example pushing a wheelchair.

  • Leave if you notice it is becoming difficult to keep a distance of 1.5 metres.
  • Work from home if possible. Avoid the rush hour. 

On public transport it is not always possible to keep a distance of 1.5 metres and passenger’s health cannot be assessed before they travel. It is therefore advisable to wear a non-medical face mask on public transport to protect others. All passengers aged 13 and over are required to wear a non-medical face mask on trams, buses, water buses, metros and trains. You can buy or make your own non-medical face masks.

The UT’s general corona regulations can be found here (in pdf).

UPDATE (5/6): With which symptoms or complaints, from myself or household members, should I stay at home?

If you have mild cold-like symptoms, such as a sore throat, a runny nose, sneezing, a mild cough, a mild fever below 38 degrees Celsius or sudden loss of smell or taste, get tested, stay at home until you are fully recovered. Do not go out to buy groceries and don’t have any visitors. Have others do the shopping for you, or have your groceries delivered. Ask someone else to walk the dog. Household members without symptoms can follow the rules that apply to everyone in the Netherlands (see above). If you feel better and have not had any symptoms for 24 hours, you can go outside again.

If you have cold-like symptoms and a fever above 38 degrees Celsius and/or shortness of breath, get tested, stay at home until you are fully recovered. Do not go out to buy groceries and don’t have any visitors. Others in your household must stay at home too. Only household members with no symptoms may briefly go out to buy groceries. This restriction does not apply to people who work in crucial sectors and critical processes. They can go to work unless they develop shortness of breath and/or a fever above 38 degrees Celsius. If no members of your household have had any symptoms for 24 hours, you can go outside again. For more information about the rules at home, go to the RIVM website.

Everyone in the Netherlands who has symptoms of COVID-19 can be tested. This is crucial to being able to track the spread of the virus. 

Outside of opening hours (e.g. at night), call the central general practitioners office in Enschede (088 555 11 88) or Hengelo (088 555 11 55). You can discuss your symptoms with the general practitioner and he or she will tell you what to do next.

It is obligatory to be registered with a general practitioner during your stay in the Netherlands when you are staying longer than six months. Many students are registered at the Campus UT General Practitioners Office. If you are not registered at any general practitioner in Enschede/Hengelo yet, we advise to please register online at the Campus UT General Practitioners Office. Registration is free of charge and the Campus doctor will give care to all registered patients, regardless of the way the patient is insured.

Students from ITC are advised to register at Health Centre Veltpoort and contact a doctor there if needed.

Only when a situation is immediately life threatening: call 112 (Dutch national alarm number).

Students: If you become ill and are unable to follow your online education and/or need any help because you are in quarantine, please inform your study advisor.

Employees: If you are unable to work (at home) because of this, you can report this via the standard sick leave procedure.

Can I still go to the company doctor on campus?

Employees don't come to the Arbo Unie location on the UT campus, instead all appointments will be handled by telephone.

Need medical support?

For visits abroad, the UT records the regions to which students and staff have travelled, as much as possible. Also, if students or staff have travelled to areas in which a code yellow, orange or red applies, and if they experience possible symptoms of the coronavirus, this will be recorded by the UT. Students and staff must have the opportunity to contact a general practitioner or company doctor at all times.

The University of Twente has access to various medical facilities on campus, including emergency assistance, a general practitioner, dentist and physiotherapist. A number of rules apply to the use of medical services in the Netherlands:

  • The use of specialist doctors at the hospital requires a referral from a general practitioner. This applies, for example, to surgery, ophthalmologists, gynaecologists and orthopaedic surgeons. It is therefore important to register with a general practitioner as soon as possible. This can often be done quickly and easily via the website.
  • A lot of medication requires a prescription from a general practitioner. In this case as well, you must be registered with a general practitioner.
  • If you use a health insurance policy, it is important to check whether it covers your costs in both the Netherlands and abroad. In this way, you can prevent unexpected costs.
UPDATE (12/6): Prevention
UPDATE (5/6): What can I do to reduce my risk of catching coronavirus?

To further relax the restrictions, we need to strengthen the control we have gained over the virus since March. In this new phase everyone must follow certain basic rules.

  • Wash your hands. Wash your hands with soap and water for 20 seconds, then dry them thoroughly. Wash your hands often: before you go out, when you return home.
  •  Cough and sneeze into your elbow. Use paper tissues to blow your nose and discard them after use. Then wash your hands.
  • Don’t shake hands with others.
  • Stay 1.5 metres (2 arms lengths) away from other people.

This applies to everyone: in the street, in shops and other buildings and at work – even if you are a key worker. It does not apply to family members or other people that you live with. And it does not apply if you are providing assistance to someone, for example pushing a wheelchair.

  • Leave if you notice it is becoming difficult to keep a distance of 1.5 metres.
  • Work from home if possible. Avoid the rush hour.

On public transport it is not always possible to keep a distance of 1.5 metres and passenger’s health cannot be assessed before they travel. It is therefore advisable to wear a non-medical face mask on public transport to protect others. All passengers aged 13 and over are required to wear a non-medical face mask on trams, buses, water buses, metros and trains. You can buy or make your own non-medical face masks. This short video explains how to wash your hands properly.

Do I have to use face masks to protect myself against the novel coronavirus (COVID-19)?

The University follows the guidelines of the RIVM. People's own responsibility is very important here. Avoid crowds. When you see that it becomes difficult to keep 1.5 meters away, go away.

In some situations it is impossible to stay 1.5 metres apart. It will therefore be compulsory to wear non-medical face masks on public transport from 1 June. To avoid scarcity, you should not wear face masks intended for health professionals.

How should I prepare for off campus activities (such as grocery shopping)?

The national authorities have strict rules and limitations put in place. The timing of implementing those limitation are dependent on the way this outbreak causes a steep curve or not, and how we abide by those rules limitations. We are in this together and thus the stay-at-home and only go out for essentials like groceries, applies. Keep a distance of 6 feet or 1,5 meters from each other in any case.

Why am I not screened for COVID-19 once entering or leaving campus?

A person in the Netherlands is tested upon showing symptoms of COVID-19. This is at the discretion of the GGD (national health authority). If you are showing symptoms you are asked to contact your GP by phone.

UPDATE (5/8): Travel and arrival in The Netherlands
UPDATE (5/8) Should I self-quarantaine after arriving in The Netherlands?

Try to avoid busy places, parties etc. 14 days before you travel. Don’t travel in case you do have Covid-19 symptoms.

At the moment 14 days of self-quarantine is strongly recommended if you arrive from a so-called red/orange country. See https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/visiting-the-netherlands for most up-to-date information on travelling and quarantine.

You can self-quarantine in your own accommodation.

UPDATE (24/7): Can I travel to a country with travel advice 'orange'?

For a number of European countries and for all countries outside Europe, an 'orange' travel advice currently applies. This means all non-essential travels (including private holiday trips) to these countries are strongly discouraged. Are you going anyway? Then we kindly ask you to follow the guidelines of the RIVM. Keep a close eye on the information about travel advices, the situation in a country can rapidly change.

UPDATE (17/6): Can I travel for the UT?

As of 15 June, the Dutch national authorities have updated their travel advice, and also other countries have started to do so. Travel advice for several countries has been scaled down from orange to yellow, meaning travelling is allowed though safety risks still exist.

In line with our standard regulations, travelling is now allowed again for countries with green or yellow status. You can check the status via the website of the Dutch national authorities, www.nederlandwereldwijd.nl. Please keep in mind that you will need to inform yourself adequately on specific requirements and regulations for specific countries before travelling.

Read the Q&A's about holidays to the Netherlands as of June 15 2020 (Netherlandsandyou.nl)

UPDATE (10/7) Where can I get a test result so I can travel?

Some travellers may need to have a test before starting on their journey. This can be done through commercial travel clinics. The GGD does not provide health certificates for international travel. The GGD only tests in case of symptoms.

Do I have to worry about contact with students, housemates or employees who have just returned from countries in which the coronavirus is widespread?

We ask students, housemates and employees who return from high-risk countries indicated by RIVM (see the relevant countries), to keep a close eye on whether they experience any symptoms of coronavirus (fever and/ or respiratory complaints). If they experience symptoms, we urgently recommend they stay at home for 14 days and take appropriate hygiene measures to prevent the contamination of people around them.

UPDATE (23/6): Events
UPDATE (23/6): For the University of Twente we organise an event. Can this still take place?

As of 1 July, it is possible to organise small-scale events on campus again, obviously, within national rules and guidelines on safety and health. You may get in contact with the Events Office (events@utwente.nl) to discuss possibilities.

UPDATE (5/6): Can scheduled PhD graduations continue, and how about persons who cannot travel?

Yes, scheduled PhD defenses can continue, but without any audience and in a fully digital manner. When a PhD defense is fully digital, all participants (including the PhD candidate, the chair, committee members and the promotors) connect through a video connection, they do not come to Twente University but join through their laptops or computers. There will be no public at all.

1.       The Doctorate Board gives the PhD candidates the choice to either (a) continue with the PhD graduation ceremony but in a fully digital way, or (b) postpone the ceremony and reschedule as soon as possible after we are free of COVID-19 measures.

2.       The Doctorate Board also decided to temporarily lift the requirement for signatures of committee members on the PhD diploma. These measures will be valid until recalled by the rector.

PhD candidates who are scheduled to defend the coming weeks will be individually contacted by the dean TGS (a.need@utwente.nl).

After 15 June, first pilots are being done with on-campus PhD and PDeng defences, to determine whether this could be extended further.

Unexpected costs/ declarations
What if the coronavirus or measurements taken lead to unexpected additional costs?

The coronavirus and precautions taken may lead to unexpected and or additional costs. The University of Twente's Executive Board is currently exploring possibilities for compensation. We will keep you updated on this matter.

INFORMATION FOR UT COMMUNITY

UPDATE (3/7): Working on UT Campus

As from 15 June limited possibilities for studying and working on the UT campus can be facilitated. Restrictions remain in force: work and study at home stay the norm. On campus and in UT buildings, we will make way for activities that require staff of students to attend in person. The social factor weighs heavily in these considerations. By doing so, we are working towards an adequate wind-up to the current academic year.

Not everything will start all at once. Over the coming weeks, small steps will be made continuously. Firstly, the supporting systems will be set up and tested further. We ask for your patience and understanding.

We keep calling for a large degree of personal responsibility, of each and every person involved. We believe it is a communal as well as an individual effort to make sure the guidelines from the national authorities are being met. One of these guidelines is to minimise the use of public transport, by refraining from travelling or by encouraging the use of other transport means.

From the start of the new academic year on 1 September, all students and staff will be able to make partial use of the facilities on campus. Depending on the nature of our work, this will mean that some may be able to be present on campus more often than others. Working from home remains an important part of our routine from 1 September: on campus if we can, online because we can.

Our feasibility studies show that with an average occupancy rate of 40 percent of normal capacity, it is possible to comply with safety guidelines drawn up by the government. At university, faculty and department level, we will continue to work together to ensure that we do not exceed the maximum occupancy set out in the government guidelines. For each lab, department and floor of a building, a member of staff will be appointed to ensure that the distance of 1.5m can be maintained.

As soon as the procedures for using the various campus facilities are known, this will be communicated via the employee portal.

The UT’s general corona regulations can be found here (in pdf).

UPDATE (6/7): Where can I study if I am unable to study at home?

On campus, there are some locations where students can still study. You are only allowed to make use of these facilities if you don’t experience any health complaints that may be induced by the coronavirus (see section "Personal health" in this FAQ). The Spiegel is open to students as well as the Vrijhof which does have a limit on the amount of people that can be inside at a time. Additionally the library in the city centre is available for students.

Working healthy from home
A healthy home workstation

Whether you have a permanent, flexible or a home workstation, it is essential for your health that the workstation meets a number of conditions. Your working posture, for example, but also moving and relaxing is very important. You will find a lot of information on the HR website for succesfull and healthy working from home.

UPDATE (3/7): Facilities on campus
UPDATE (3/7): Which buildings and services will re-open?

As from 15 June limited possibilities for studying and working on the UT campus can be facilitated. Restrictions remain in force: work and study at home stay the norm. On campus and in UT buildings, we will make way for activities that require staff of students to attend in person. The social factor weighs heavily in these considerations. By doing so, we are working towards an adequate wind-up to the current academic year.

Not everything will start all at once. Over the coming weeks, small steps will be made continuously. Firstly, the supporting systems will be set up and tested further. We ask for your patience and understanding.

In the Spiegel building, a section has been opened for students to work, in case they do not have any opportunity to study at home or in their student room. 

We keep calling for a large degree of personal responsibility, of each and every person involved. We believe it is a communal as well as an individual effort to make sure the guidelines from the national authorities are being met. One of these guidelines is to minimise the use of public transport, by refraining from travelling or by encouraging the use of other transport means.

When the procedure for the use of campus facilities is known, it will be published on the employee portal.

The UT’s general corona regulations can be found here (in pdf).

Authorisations on your employee card to access the buildings are still  withdrawn. Changes in this policy will be communicated on the employee portal. In case you need to access the premises for an urgent situation, you - together with your supervisor - can make arrangements with the faculty’s Safety, Health and Environment officer (for service departments the head of department, for BMS the portfolio holder operational management). More details on the procedure.

As of 2 June, the library in the Vrijhof building is open again, with limited workspaces available for students. Making reservations is required. A small number of student organisations is allowed to use the Bastille building again and also the water sports centre and Pakkerij will reopen on a small scale. This week, the use of lab facilities will be increased to approximately 40 per cent of regular capacity. The experiences in the last weeks have shown us that this can be executed in a safe and workable manner, following health and safety regulations strictly. Researchers with questions on lab use may get in contact with their research chairholders.

To give you a clear overview of all activities that will be resumed, we have made an infographic. This is not an all-encompassing overview but will provide some insights into the roadmap for the coming weeks.

The service desks of various internal services are open for business as usual. You may contact them by phone or email, unless stated otherwise on their products and services page.

The mailroom is open until 11:00. We do ask you to order as little as possible.

The outdoor sports activities will resume as of Monday, 18 May 2020. After the adjustments of the measures for outdoor sports, the Sports Centre has done everything to make the best possible arrangements. You can find all information about resuming sports on the website.

Through the social media channels, mailing list and website of the Sports Centre new workouts, live sessions and options to get a fitness consult.

The Coop at the Boulevard is open.

The U Park hotel and Subway (take away) are open, all other eating and drinking facilities on campus are closed.

May I use the sports centre as usual?

The outdoor sports activities will resume as of Monday, 18 May 2020. After the adjustments of the measures for outdoor sports, the Sports Centre has done everything to make the best possible arrangements. You can find all information about resuming sports on the website.

We ask everyone to take the following into account:

  • You can only engage in sports after making a reservation.
  • The service desk of the Sports Centre is available for any questions, emergencies, and for using the bathroom facilities (if this is really necessary).
  • The changing rooms/showers, lockers and other indoor facilities are closed.
  • Members can’t use public transport to reach the Campus.
  • If we have to many people on Campus, there is a possibility we have to make adjustments in the schedule for sports.

As far as indoor sports are concerned, we expect to be able to resume our activities on 1 September.

You can keep fit with the Online Offer of the Sports Centre. More information on the Sports Centre website.

Online facilities
Security Updates Windows 10 workplace (UT managed)

LISA is constantly working to keep our digital environment safe. Even now that everyone works from home, it is essential that workplaces are provided with the latest security updates. LISA therefore asks everyone the following:

  • Connect to the UT network at least once a week via a VPN connection, so that security updates are continued. As long as the updates are running you will see that at the bottom of your screen. Pay attention to whether a restart of your PC is requested.
  • Shut down your PC completely at least once a week, so that any security updates from Microsoft can be retrieved and updated.
  • In addition, check at least once a month whether the Windows updates are updated. How to do that can be found here

If you do not work with a UT managed workplace, make sure that it is regularly updated.

For more information about how to connect to a VPN and how to check security updates, see also the FAQ about working from home

Cybersecurity

Covid-19 turns out to be a great opportunity for cybercriminals to attack victims. We kindly ask everybody to be careful with messages and report about them. The university uses email as a primary means for central communication. Important news items will also be published on the public website. If you receive a message claiming to contain coronavirus information from the university and you are asked to log in, that is a phishing attempt. Please report this immediately to CERT-UT, the computer security team of the university, at the address cert@utwente.nl.

Working remotely in a safe way
  • Do not use public Wi-Fi to access your work documents, applications and files.
  • Make sure your computer, applications and anti-virus software are up-to-date.
  • Use a secure connection, like the Virtual Private Network (VPN) of the University of Twente, for your work.
Virtual Private Network (VPN)

As of 17 March 2020, there should be sufficient capacity to host all employees to work from home using a Virtual Private Network (VPN) connection. An upgrade will take place to ensure this will work smoothly.

You might encounter difficulties with using video and audio conversations (like Skype for Business or Microsoft Teams) while using VPN. The sound may be of bad quality or video stuttering. It is recommended to disconnect from the VPN before attending an online conversation.

ONLY USE VPN WHEN NECESSARY

Please note that a VPN connection is not needed for:

  • Network connection to UT applications, as they are always encrypted;
  • Access to the M: and P: drives. You can access them through webdrive. Read the manual for more information;
  • Using Microsoft Office applications. They fully function without a VPN connection;
  • Our online library services, as we use EZproxy for granting access.

A VPN connection is necessary for various HR/FIN services.

Freelancer, UT-flex and on-call workers

Very annoying that the measures surrounding the Coronavirus also affect your work. If your work is (partly) canceled, it is first of all important that you contact your client about this. In addition, the UT has drawn up a guideline because we can imagine that this may have consequences for your financial situation. More information can be found on the HR page with temporary arrangements regarding Corona.

Communication
Where can I find all mail that have been sent to student and staff?

The mails are available here.

If you are not on the campus network you will be asked to log in. 

UPDATE (19/3): How does the UT communicate with employees, lecturers and students?

If there is news, staff and students receive a corporate newsletter. There is also decentralized communication. For students Canvas is also used and communication via Student Union. E-mail is the most important source of information at this moment, so keep a close eye on it.

STUDENTS

Here you will find information about internships and assignments, graduation, rules and regulations, BSA, study delay.

UPDATE (5/8): Self-quarantine after arriving in The Netherlands
UPDATE (5/8): Should I self-quarantaine after arriving in The Netherlands after travelling?

Try to avoid busy places, parties etc. 14 days before you travel. Don’t travel in case you do have Covid-19 symptoms.

At the moment 14 days of self-quarantine is strongly recommended if you arrive from a so-called red/orange country. See https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/visiting-the-netherlands for most up-to-date information on travelling and quarantine.

You can self-quarantine in your own accommodation.

UPDATE (5/8): How do I travel from the airport to my accommodation in case I have to self-quarantine?

You are allowed to travel by train from Schiphol Airport to Enschede. Avoid rush hour if you have to do so. Please note that face-masks are obligatory when you use public transport.

UPDATE (5/8): Do my housemates have to quarantine if I have to?

In case of self-quarantine after travelling, housemates don’t have to quarantine unless you develop symptoms (fever, shortage of breath). If that is the case, basic rules for everyone are applicable.

UPDATE (5/8): How can I purchase groceries when I am in quarantine?

Your housemates or other students can help you with groceries during self-quarantine. The Student Union is planning to make grocery shopping part of their buddy system. In case you cannot reach out to anyone, you are allowed to break your quarantine to shop for groceries but only if you have no symptoms (see https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/self-quarantine).

UPDATE (5/8): When I arrive on 30 August and classes start on 31 August, how can I follow classes online?

When you arrive at such a late date you should realize that not all classes will be online. Most programmes strive to have project activities, practicals and tests on-campus as much as possible. Not all programmes will offer facilities to make up for the classes you will miss due to arriving late. Please get in touch with the study adviser of your programme.

UPDATE (6/7): What do I do, if I have a bad/slow internet connection?

Since we cannot rely on using the same facilities for studies and work as we used to, we have to seek alternatives, which allow us to follow up on our tasks and goals. Unfortunately, not every home is equipped with a sufficient internet connection. What can you do, if connections are slow or in other ways insufficient?

The university’s ICT service department (LISA) answers several questions related to working and studying from home.

  • You can find some general advise on handling specific tools and platforms here.
  • The Notebook Service Centre is (physically) closed temporarily due to Covid-19, but you can still e-mail or contact them by phone. You can get access to updates and opening hours here.

The Spiegel building and UT library offer study areas which you can use.  The ground floor of the Spiegel building will be open during office hours, from 8.00 until 18.00 hours.

To make use of the spots available in the UT library, you can make a reservation here.

UPDATE (24/7) Online Exams
UPDATE (3/7): How may written tests be conducted in upcoming academic year (2020-2021)?

In the new academic year, exams will still be partly carried out online. Teachers are currently developing adequate methods of examination. If online examination is not possible or difficult, exams can be held on campus. Exams will be held in three blocks: morning, afternoon and evening. The programmes are responsible for ensuring that the exams will be conducted in accordance with the guidelines. They will provide you with information on what kind of exam you need to take. Read more about the guidelines Shaping Hybrid Education in a 1.5m University

UPDATE (24/7): When are the new tests scheduled which were cancelled?

You will be informed through your study programme if and how there will be a follow-up to cancelled tests.

How can I make use of my right to review an exam?

The right to review your exam did not change. The teacher does have to provide an opportunity. If this is not done, you can contact the module coordinator/programme coordinator. However sometimes review of exams is not possible momentarily. This is the case for exams which were made before 17 March 2020. Review was not organized yet and teachers did not have entrance to the exams. This is a force majeure situation which we hopefully solve in the coming weeks.

Why do we sometimes only receive information on how an examination is taking place 1-2 days before the exam?

In quartile 3 information on organisation of exams was often late because we needed to switch on very short notice to fully remote assessment. Of course this won’t be the normal way to inform you about the examination and your teachers will provide you this information much sooner in the future. Please contact the teacher in time if no information is provided. If the teacher does not respond, contact the module coordinator/programme coordinator.

Do I have to give my phone number as part of the procedure to avoid fraud?

Teachers can approach students via Microsoft Teams since 12 May so there is no need to ask for a phone number (anymore).

Why is the exam procedure different for different programmes? This is very confusing for students doing courses in different programmes.

We are aware that this can be frustrating and confusing. The short timelines in the transfer to online education do not give much time to align procedures. Moreover teachers and examination boards do have autonomy to a large extend. This has not been changed when transferring to online education. As a student you can have this issue discussed via the education committee.

Do I have to take remote assessment at Dutch Time?

To avoid fraud you have to hand in all assignments and make all exams at Dutch Time. Even if that is very inconvenient for you being in another time zone. If you have an individual or group exam without a fixed date/time you can ask the teacher to plan you in timeslot that is convenient for you. No guarantees can be given however that your request can be honoured.

UPDATE (3/8): Education
UPDATE (3/7) What will education look like from 1 September onwards?

Health and safety is our most important starting point. Therefore we operate according to government guidelines. We also feel it is very important for you to meet and being a part of the UT community, so we’re striving for a balance between the desire to be together on campus and maximum safety. Our 1.5km2 of green campus grounds brings UT’s education, research and student life together whilst providing the necessary space to cope with the 1.5m social distancing to ensure the safety of you, your fellow students and our staff.

In order to prepare us for upcoming academic year, we have already restarted research on campus and starting this month, we are reopening campus facilities for education. Therefore rest assured, as of the end of August onwards, the University of Twente will be opening up campus facilities even further for education and research purposes for the new academic year.

We are delighted to be able to offer many educational activities on campus again. When allocating space, we are placing greater emphasis on activities such as tutorials, practicals and exams for which the added value of being on campus is greater than for other activities. Lectures will continue to be delivered online, with teaching staff receiving support through the Centre of Expertise in Learning and Teaching to enable them to provide quality online education.

The timetables for the academic year 2020-2021 will differ from the norm. The new schedules can be found in the table below. A lecture day will run from 9.00 to 17.30 at the latest or from 13.45 to 22.00 at the latest. The starting time of the first lecture has been moved to 9.00 hours, in line with regional arrangements the university has made with public transport services.

As you can see, the timetables also allow for the possibility of evening sessions.

UPDATE (3/7) What will the evening sessions look like?

In close consultation with the University Council, it has been decided that evening sessions should be possible under strict conditions. Our aim is to limit these to one evening per week. Teaching will take place until 22.00 at the latest, and no more than eight hours of teaching will be scheduled per day. Where possible, no morning sessions will be scheduled if the previous day’s teaching has included an evening session.

These evening sessions should be regarded as a temporary measure that forms part of the university’s response to the Covid-19 outbreak. As such, it is in line with the working hours’ provisions of the Collective Labour Agreement and the Working Hours Act, and takes full account of the wellbeing of staff.

The campus is also open until ten in the evening for students who wish to use project spaces and quiet study areas.

UPDATE (3/8) What shall we do in case of teamwork problems related to Covid-19?

Teamwork is definitely more challenging in an on-line environment. Team members may suffer from bad internet connections or not have connection at all. Having members in different time zones causes additional complexity. Project management and clear communication are more important in on-line than in off-line situations and every member has to take responsibility and be flexible. If you as a g

roup are not able to reach a workable situation, contact the tutor/supervisor. If you like to discuss your personal situation in this process contact your study adviser. Don’t wait too long to do so.

I am a sophomore and I have a postponed advice

For second year students with a postponed advice customization is necessary. An addendum has been made to the Education and Examination Rules. You read more on this topic.

Can I graduate and will I receive a diploma?

This will be decided in consultation with your education.

Due to practical limitations, you may receive your diploma a little later. You can, however, receive  a certificate of graduation via BOZ with which you can, for example, apply for a follow-up study programme. For a follow-up programme at the UT you don’t need such a certificate.

If applicable, you can deregister from the UT after graduation via Studielink. Do this on time (in the month of your graduation) and you then will be deregistered from the first of the following month.

UPDATE (15/6): What is the effect on my BSc or MSc final assignment?

Students who are currently carrying out research activities for their bachelor or master thesis need to consult their thesis supervisor and make individual arrangements. The extend in which arrangements can be made depends on the availability of supervisors and the possibility to use the research facilities safely. Currently, use for bachelor or master thesis research is facilitated on a small scale.

How will be dealt with the BSc/Msc separation for current UT students?

The Ministry of Education, Culture and Welfare (OCW) has converted the BSc/MSc separation into a BSc/MSc separation with temporary softer requirements. This applies legally to the academic year 2020-2021 and can also be used for Q4 of this academic year.

In general: these temporary soft requirements BSc/MSc separation only apply to third-year Bachelor’s and Pre-master students who are already enrolled at the University of Twente.

The guiding principles specific for UT Bachelor’s students are:

  • Bachelor students can be conditionally admitted to the Master's programme if a maximum of 30 EC of the Bachelor’s programme is still open;
  • The Bachelor's programme must be completed before 1 September 2021;
  • The Bachelor's thesis must be completed before the Master's thesis is started (relevant for 1-year Master's programmes);
  • Master's programmes can set extra requirements for admission, for example B1 and B2 completed in full or exclusion of certain courses;

The guiding principles specific for UT Pre-master’s students are:

  • Pre-master students can be conditionally admitted to the Master's programme if a maximum of 6 EC of the Pre-master programme is still open;
  • Master's programmes may have additional admission requirements (e.g. exclusion of certain courses);
  • The Pre-master programme must be completed before 1 March 2021.
I am on an internship, can this continue?

There are students currently on an internship with other organisations. They may follow the guidelines issued by the organisation they are currently on an internship at. Should this lead to complications, please contact your internship supervisor at the UT. Also if you (have to) stop your internship temporarily, please contact your UT supervisor.

What is the view point of the UT concerning the Binding Study Progress Evaluation (BSA)?

The University of Twente deals with the Binding student progress evaluation (BSA) in line with the request made by the Dutch Ministry of Education, Culture and Science. In the study year 2019-2020, no negative binding study advice will be issued to first year students.

For first year students who do not meet the requirements of the BSA per 31 August 2020, the final student progress evaluation will be postponed. This postponed evaluation means the student will have the opportunity to fulfil the requirements for the BSA in the study year 2020-2021. Furthermore, they will receive an additional, non-binding preliminary student progress evaluation. Also, they will be invited by their study advisor to discuss whether continuing the educational programme is preferable.

The UT will do everything within its power to smoothly proceed education and examination online. We do expect to offer all students a programme in which they are able to complete the third and fourth quartile within this study year.

For details of the regulation check the website.

UPDATE (3/7): Is the Coronavirus leading to (upcoming) study delay a reason for exceptions in rules & regulations?

If you have any questions, please contact your study advisor. If you want to talk to a student counselor about other study-related questions, UT regulations for personal matters, you can make an appointment (skype) through the secretariat of SACC (+31 53 489 2035).

UPDATE (23/6): I am supposed to go on an exchange abroad in September. Is this still happening?

International exchange is an important opportunity for students to develop themselves and gain experience. Until 1 September we cannot welcome new incoming exchange students.  

We are hopeful that the situation will remain as it is and that students will be able to spend part of their studies abroad. For more information on arranging your exchange experience, please consult this website.

However, we always ask you to take into account the situation that travelling to and from the Netherlands is not possible. UT students are therefore also asked to apply for an alternative minor in the Netherlands. Students who have not yet done so can contact minor@utwente.nl.

How will extra time and other test facilities be handled with?

For on-line tests the teachers will have to offer an extra time variant of the test. Teachers have been informed about the options to do so.

For other test facilities study advisors, exam offices and teachers are working on suitable solutions. Please contact your study advisor to check the status if you have not been informed yet.

The Notebook Service Centre is closed. What do I have to do in case of a hardware issue?

The Notebook Service Centre can be reached via email or phone. If necessary an appointment can be made to visit the desk in Citadel. The 1 hour service is not available at the moment.

Medical care and insurance
What if I need to go to a Dutch hospital?

Dutch health insurance will cover treatment for corona related treatment. Please have your pass/data at hand. Students with AON insurance are covered for corona related treatment. For more information, have a look at the AON website.

In case of an emergency always contact Aon Assistance at +31(0)10 44 88 260 (24/7 available); more info see this website. In case of an emergency/threat to public health you will always be helped.

UPDATE (6/7): Mental health / Wellbeing
UPDATE (6/7): What shall I do, if I experience discrimination due to Covid- 19?

Discrimination, unfortunately, can be found within nearly every societal group, no matter, whether a group is facing challenges due to Covid-19, or not. In times of a global pandemic some people search for victims they can blame for their situation or simply try to get rid of their own frustrations by discriminating others. Such behavior is in no way justified and should be openly discussed in any sort of group-setting to be eliminated as far as possible. In other ways individuals or groups might not even fully realize that their behavior is discriminating others, in that case it is even more important to spread awareness. Where a group or an individual cannot tackle discrimination by themselves, it is strongly advised to ask for support.

If you need help or know somebody who needs help, please ask for advice and support. You can always contact your study advisor. If you prefer talking to somebody else or the discrimination, you can contact the confidentially officers of SACC. The department is responsible for student affairs, coaching and counseling and is also concerned with student well-being.

To find contact details of your study advisors, please check this overview.

You can contact SACC and find more information here.

Support for mental health

We understand that the current situation may lead to additional stress, lack of concentration and procrastination. Please talk about your issues with your friends, relatives or study adviser. For tips and advice also see this page about wellbeing. 

You can also ask for support with mental issues via Student Affairs Coaching & Counselling. You can reach them by phone via +31 53 489 2035.

SACC made a FAQ with tips and advice on mental health and coping during Covid-19.

UPDATE (8/7): Financial matters
I have financial problems due to Covid-19. What can I do?

We can very well imagine that, for example, losing your job, the sudden loss of your parents' financial contribution or a delay in the process of graduation could cause major financial consequences. However, there might be more possibilities than you are currently aware of. Below we listed some options that might be available to you. If you need more information or have a specific situation, which is not covered, feel free to get in touch with your study advisor or a student counsellor.

Is it possible to increase your student finance from DUO?

Although you might be hesitant to increase your study-debt, DUO lists several possibilities for changing your student finance (temporarily and sometimes retro-actively). At their site the options are addressed.

Are you eligible for a tuition fee loan?

Many students are not aware of the possibility to get a tuition fee loan from DUO. This is open for all students under 30 with a nationality of an EEA country or Switzerland. More information can be found online.

Are you an EU student that might lose your Dutch student finance because you currently can’t meet the minimum of 56 work hours per month?

If you are able to prove that this is a case of force majeure, you may be able to retain your Dutch student finance. You do this with a statement from your employer stating that you were not allowed to work or work less because of the corona virus. The statement must clearly state the period in question. This also applies to EU nationals with a 0-hour contract.

UPDATE (8/7): Have you encountered loss of income, because your employer currently doesn’t need you to work?

Do you have a (side or part time) job and does your employer has less work for you due to the corona crisis then you can look for information about related measurements (Dutch)

Do you have an ‘on call and zero-hour contract’, and your employer has less work due to the Corona crisis? Look then for further information about how your employer can deal with this and maybe continue your payment. (Dutch). Please note that application for this TOFA regulation will close on 12 July.

You can ask your employer to appeal to the Hardship Fund Bridging Employment (in Dutch: Noodfonds Overbrugging Werkgelegenheid). This way, your income might continue to be paid.

Are you looking for (another) job?

The UT is not in the position to act as a mediator for students looking for a job. Positions at the UT are listed at UT-flex and you also might want to check out the platform Jobteaser.

When considering a job, be sure to check whether you are under specific constraints, for instance because of your Visa, scholarship or insurance.

Do you hope to graduate soon and worry about obtaining a job?

When you want to work as an international non-EER student in the Netherlands after graduation you have to apply for a search year. You can find more information on the website of career services.

You can apply for the search year online. More information on the procedure can be found at the IND website

When you need advice or want to reflect on your choices, you make an appointment with Career Services. Most of the services continue. However, because of the situation concerning the Corona virus, the appointments with the career counsellors will be held as much as possible via skype, phone, e-mail or e-coaching.

UPDATE (6/7): Social contacts / online communities
UPDATE (6/7): How can I do voluntary work during crisis?

There are several opportunities waiting for you to engage in voluntary work at the UT, as well as in Enschede and surroundings. Voluntary work, hereby, starts with student activism at the UT and offers a vast spectrum of possibilities. You can think of, for example, voluntary work with respect to humanitarian and social activities, environmental activism, animal care or maintenance of facilities. Engaging in voluntary work can help people to cope with feelings of boredom, distress or disorientation.

Find some examples of student activism at the UT and voluntary work in and around Enschede on the Student Union website.

What online initiatives are there for students?

Many associations have organized a digital platform and/or activities. Please check their website/social media. Here is an overview of all associations to see.

Does the UT offer free online courses that I can participate in?

The University of Twente now offers students the possibility to use GoodHabitz for free. This is an online learning platform on which you will find more than 100 online courses in all kinds of areas. Ranging from personal effectiveness, to Office, from Strategic Thinking to Social Intelligence. Courses are available in 5 different languages and the courses consist of videos, articles and test questions.

Take a look at https://www.goodhabitz.com/utwente and log in with your UT student account.

Student housing
I have stopped my rent due to Covid-19. How can I return to my room?

It is possible to return to a room, but only until 15-08-2020 (after this date the rooms will be needed for the new students). In order to return to a room, a student needs to register in Roomspot and send a short e-mail to student-housing@utwente.nl stating their wish to return after leaving due to COVID-19. You will be granted urgency in your search for a furnished room. The room needs to be rented as of the date that the airspace is open again.

N.B. Students are also free to find an unfurnished room, where they can stay for a longer period (also after 15-08-2020).

I left my room but my belongings are still there. Can I get a discount on the rent?

This is not possible since you still have to adhere to the terms of the rental contract since you are still using the room (even if it’s only to store belongings). Please contact your study advisor in case of financial difficulties.

Can I cancel my rental contract at an earlier date?

Students renting through the UT’s housing office can cancel their rent by contacting student-housing@utwente.nl. If you are leaving because of Corona we have agreed with ITC/Stadsweide and De Veste to be more lenient, and terminate the rental contract by 31-03-2020 or 15-04-2020 (depending on the date that the student contacts the housing office).

If you live in Camelot please contact them, and they will evaluate your case. XIOR has a notice period of 3 months plus a € 125,00 fine for early termination of the contract.

All other students do have to arrange themselves via their landlord.

I cannot pay my rent due to Covid-19 related financial problems. What should I do?

See under Students-Financial matters.

How do we deal with Covid-19 in our student house?

The Student Union will publish more info on this topic shortly please check their website.

UPDATE (30/6): Where to go with questions?
UPDATE (30/6): Opening hours Student Services Contact Centre

Info desk Vrijhof re-opens from 2 July

From 2 July, the info desk at the Vrijhof will re-open. Please note that our opening hours have been adjusted and visits are by appointment only. To arrange an appointment please visit the website 

Adjusted opening hours from 2 July:
Monday, Tuesday, Thursday and Friday from 10:00 - 12:00h.

The info desk will be closed on Wednesdays. We will, of course, be available for questions through mail and by phone.

Please note:

Due to the COVID-19 situation, we kindly but urgently request you to visit the desk only at the moment you have your appointment. We request you not come earlier and  ask you to leave the desk immediately after the appointment is finished, to prevend that a queue.

We kindly ask you to cancel your appointment if you have mild cold-like symptoms, such as a sore throat, a runny nose, sneezing, a mild cough, a mild fever below 38 degrees Celsius or sudden loss of smell or taste, and to get tested,and stay at home until you have fully recovered. 

You can phone (+31 53-489 2124) the Centre in case you have any questions or worries that you would like to discuss or receive advice on. The Contact Centre can be reached from 10.00 to 16.00 hours. You can reach the Centre by email via studentservices@utwente.nl.

If your questions are programme related or you do have severe financial problems, please contact your study adviser. ITC MSc-students can contact Student Affairs for all their questions via studentaffairs-itc@utwente.nl.

UPDATE (6/7): Study and student associations
UPDATE (6/7): How can I as a study association arrange contracts and membership forms in a legal manner online?

The general regulations are that agreements can also be made verbally. This means, if no contract or membership form can be sent, that is a possible legally validated alternative. If the matter, you or your organization is concerned with, requires a certain form of proof, it is a little less easy to arrange.

In that case, you can choose to postpone the actual signing until, for example, this is possible again on campus. There are already possibilities to carry out small activities on campus, you may be able to inquire whether such an activity is allowed. In addition, you could agree "I agree" or "I sign digitally" via e-mail, for instance, instead of actually signing, until that final step can take place again.

For specific cases, which cannot be solved in the abovementioned manner, you could contact the legal affairs department of the UT to ask for further advice.

UPDATE (5/6): International and exchange students
Visa
What do I have to do if I leave or left the country as a non-EU student (all programmes BMS, EEMCS, ET or S&T and BSc-ATLAS)

In case you have left The Netherlands and stopped the rent of your room, you have to report to visa office if you did not do so yet. Visa office has to report to IND that you have temporarily left the country and not permanently. If you fail to report to visa office your permit may be withdrawn.

In case you left the country and your residence permit will expire before you return, you have to contact visa office if you did not do so yet.

If you left the country and stopped the rent of your room, you can re-apply via Roomspot but, if available, housing can only be awarded until August 15th 2020. For more info see/contact student-housing@utwente.nl

What do I have to do if I leave or left the country as a non-EU student (ITC MSc-students)

For Faculty ITC Students: In case you have left The Netherlands and stopped the rent of your room, you have to report to ITC Student Affairs Office if you did not do so yet.  ITC Student Affairs has to report to IND that you have temporarily left the country and not permanently. If you fail to report to ITC Student Affairs your permit may be withdrawn.

For Faculty ITC Students:   In case you left The Netherlands and your residence permit will expire before you return, you have to contact ITC Student Affairs if you did not do so yet.

For Faculty ITC Students: If you left the country and have no longer housing in Enschede we suggest you to contact ITC Student Affairs further advise or to contact the ITC Housing committee.

I left the country. Will I be able to return given the fact that the borders are closed? What if I have non-EU nationality?

Those with a valid resident permit can return, check here for more information. Please check up to date travel and medical restrictions at all times as you may encounter restrictions in the country you leave, countries you transfer and additional restrictions upon arrival in The Netherlands.

Will MoMi-regulations change due to Covid-19?

Because of the Covid-19 virus, some students struggle with an (upcoming) study delay. Questions have been raised, for example: can the Covid-19 virus be classified as a justifiable reason for (upcoming) study delay, with regards to the obligation of having sufficient study progress)? Or: can all residence permits be extended? Nationwide answers are necessary, before the UT can decide on these questions. More information is expected in the week of May 11, and the UT MoMi process will be updated subsequently. If you have any questions, please contact your study advisor.

MoMi: Residence permit and study progress

For non-EEA students with a residence permit for study at the University of Twente, who have incurred a study delay as a result of the Corona crisis and therefore could not comply with the obligation to have sufficient study progress in relation to MoMi (50%) in academic year 2019-2020, the University of Twente classifies the Corona crisis as a possible justifiable reason for study delay. It is important that these students seek contact with their study adviser on short notice, to discuss the next steps of how to get their circumstances assessed. Information about MoMi can be found on this page.

If my residence permit is cancelled and I cannot leave due to Corona, can I stay longer?

See the website of IND for the most up to date answer to this question.

Send a message to student-visa@utwente.nl to inform them about your situation.

UPDATE (5/6): I want to go back to my home country
My exchange programme has ended and I would like to go back home, but I’m not allowed into the country.

Please contact your faculty/study programme for substantive matters. For general questions: calamity-offcampus@utwente.nl.

UPDATE (5/6):I am an international student and want to go home
UPDATE (5/6):What do I have to into account when I go back to my country of origin being an international student?

In case you cannot leave due to travel restrictions, please contact the embassy of your country to indicate that you do want to leave. Ask if/how they will support you. Inform your study adviser about the situation.

Whether education/exams are considered essential travelling does depend on the rules and regulations in the country you want to leave as well as the rules at the time you travel to The Netherlands. Check the info before you leave The Netherlands as well as when you return. Don’t forget to take into account transits. For the Netherlands see the website government.nl for most up-to-date information. It does include a section on Education Sector

For info about housing check the info under Students-Student Housing

If you are a non-EU student check the info about visa under International and exchange students-Visa.

Where can I find Dutch news on Corona in English?

The following sources may be helpful:

UPCOMING STUDENTS

UPDATE (5/8): Self-quarantine after arriving in The Netherlands
UPDATE (5/8): Should I self-quarantaine after arriving in The Netherlands after travelling?

Try to avoid busy places, parties etc. 14 days before you travel. Don’t travel in case you do have Covid-19 symptoms.

At the moment 14 days of self-quarantine is strongly recommended if you arrive from a so-called red/orange country. See https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/visiting-the-netherlands for most up-to-date information on travelling and quarantine.

You can self-quarantine in the accommodation you have rented.

UPDATE (5/8): How do I travel from the airport to my accommodation in case I have to self-quarantine?

The Student Union will arrange for pick-up service for upcoming students. If you cannot make use of pick-up service you are allowed to travel by train from Schiphol Airport to Enschede. Avoid rush hour if you have to do so. Please note that face-masks are obligatory when you use public transport.

UPDATE (5/8): Do my (future) housemates have to quarantine if I have to?

In case of self-quarantine after travelling, housemates don’t have to quarantine unless you develop symptoms (fever, shortage of breath). If that is the case, basic rules for everyone are applicable.

UPDATE (5/8): How can I purchase groceries when I am in quarantine?

Your (future) housemates or other students can help you with groceries during self-quarantine. The Student Union is planning to make grocery shopping part of their buddy system. In case you cannot reach out to anyone, you are allowed to break your quarantine to shop for groceries but only if you have no symptoms (see https://www.government.nl/topics/coronavirus-covid-19/tackling-new-coronavirus-in-the-netherlands/travel-and-holidays/self-quarantine).

UPDATE (5/8): When I arrive on 30 August and classes start on 31 August, how can I follow classes online?

When you arrive at such a late date you should realize that not all classes will be online. Most programmes strive to have project activities, practicals and tests on-campus as much as possible. Not all programmes will offer facilities to make up for the classes you will miss due to arriving late. Please get in touch with the study adviser of your programme.

UPDATE (5/8): If I self-quarantine, can I also participate on-line in the Kick-in?

You can participate in the Kick-In (mostly) on-line.

If you are an international student and do (partly) miss Kick-In you should also contact Student Services as you will miss arrangement of formalities (registration with municipality, bank account, visa etc.). Students of the MSc-programmes of ITC should contact ITC-Student Affairs.

Information on educational systems and how to follow classes on-line will be offered during the Kick-In. For more info see https://www.kick-in.nl/nl/

UPDATE (5/8): I would like to participate in the Kick-in, but if I arrive two weeks early to first self-quarantine, my rental contract has not started yet, how do I deal with that?

There are two options:

  • ·         You ask your housing provider whether you can start your rental contract earlier
  • ·         You rent alternative accommodation for the first two weeks.

In the latter case you should check whether the accommodation does allow self-quarantine.

UPDATE (24/7): Study orientation
UPDATE (24/7): How can I orientate on a bachelor's or master's programme?

Luckily, there are a lot of possibilities to explore which bachelor or master is right for you. All the tips are collected online for you. For example, schedule a Skype appointment with a study advisor!

BSc/MSc separation
How will be dealt with the BSc/MSc separation for upcoming UT students?

This temporary, softer BSc/MSc separation regulation applies legally to the academic year 2020-2021.

The University has two measures in place to limit obstacles in the BSc/MSc separation:

  1. A considerable number of programmes have a second intake as of 1 February.
  2. We apply temporarily a softer BSc/MSc separation, read more about it per category below .

The guiding principles for BSc/MSc separation are:

  • This measure only applies to funded Master's programmes, therefore students who wish to apply for a non-funded Master's programme must hold a Bachelor's degree.
  • This measure does not apply to non-EEA students. These students do have to be in possession of a Bachelor's degree.

The guiding principles specific for Bachelor’s students (Dutch or EEA) are:

  • Bachelor students can be conditionally admitted to the Master's programme if a maximum of 30 EC of the Bachelor’s programme is still open;
  • The Bachelor's programme must be completed before 1 September 2021;
  • The Bachelor's thesis must be completed before the Master's thesis is started;
  • Master's programmes can set extra requirements for admission (not being a different EC requirement than the first one mentioned under this heading) or admission to certain courses (e.g. certain pre-qualification requirements);

The guiding principles specific for Pre-master’s students are:

  • Pre-master students can be conditionally admitted to the Master's programme if a maximum of 6 EC of the Pre-master programme is still open;
  • The Pre-master programme must be completed before 1 March 2021. 
  • The Pre-master programme must be completed before starting with the Master-thesis.
  • Master's programmes may have additional admission requirements (not being a different EC requirement than the first one mentioned under this heading) or admission to certain courses (e.g. certain pre-qualification requirements);
Application deadlines
My secondary school exam has been cancelled/delayed, what can I do?

Due to COVID-19 several national exams for secondary schools are canceled or delayed. 

Please see the UT guidelines for more information.

Do the current application deadlines still apply?

Due to the COVID-19 (coronavirus disease), we have postponed our application deadline for the 1 September 2020 intake. The application deadline of 1 May has been deferred to 1 June 2020 (with exception of the bachelor programme Psychology) for non-EEA Bachelor, Master or Exchange applicants.. The rule concerning the English language test still applies: an English language test is required on 31 May 2020 at the latest for NON-EEA students. Please note that incomplete files will not be processed: you then have the option of starting either in February 2021 for the Master or September 2021 for the Bachelor.

See more information

Admission
What is the deadline for accepting the offer of admission in Osiris?

Due to the COVID-19 (coronavirus disease), we have deferred the deadline for accepting the offer of admission to 12 June (previously 1 June).

This applies to all non-EEA Bachelor, Master and Exchange applicants.

My finals (high school/Bachelor) have been postponed, what does this mean for me? I can’t request the needed documents because the high school/university/translation bureau/notary office is closed. What if I don’t receive my final graduation certificate before September?

Unfortunately, UT is bound by Dutch law to be in possession of the documents before 1 September. Therefore, you will have to supply the documents before 1 September. You won’t be able to start your study programme at UT without presenting your degree.

You can find a lot of admission information on the website.

I can’t take my English test (IELTS/TOEFL), what can I do?

We acknowledge the difficulties experienced worldwide in taking the compulsory language test, due to the Covid-19 situation. An alternative English test can be the TOEFL iBT Special Home Edition test (online test). This test is accepted by UT and is available everywhere that TOEFL iBT testing is normally available, with the exception of Mainland China and Iran.

Please note that the only online English language test that is accepted at UT is the TOEFL iBT Special Home Edition. Other online English language tests (i.e.  IELTS Indicator test, Cambridge online test, etc.) will not be accepted(!)

UPDATE (15/6): Finance and scholarships
How can I get a scholarship for the upcoming period?

The university has a range of scholarship opportunities for which most of the application deadlines are this month. At the moment scholarship deadlines will not be postponed. So make sure your academic application and processing is on time.  More information on scholarships can be found through the UT Scholarship Finder.

UPDATE (15/6): Will the current online teaching be compensated in lower tuition fees (e.g. because facilities cannot be used)?

No, the tuition fees stay the same. If you are a scholarship recipient with a grant that covers living allowance and/or housing fees, please check the grant conditions related to this coverage. In case of online education, your grant compensation may be lower due to the online teaching methods or duration of online education.

Is there any possibility for deferment of scholarships to next year intake?

Depending on the scholarship programme, you may expect that grants will be allocated and may be deferred, or that grants allocation will be halted for the time being. If the university is the party that allocates the grants, you will be informed accordingly through the Scholarship Office & International Relations department.

UPDATE (31/7): VISA
UPDATE (31/7): My country is not on the EU list of countries for which the travel ban has been lifted. How can I enter the Netherlands to start my study programme?

If you are a student from countries with a travel ban (including the United States of Amerika and China) you can travel to the Netherlands when you can show a letter of approval from the IND for “MVV study” or “MVV highly skilled migrant” (this includes accompanying family members with a derived residence status). Please note that the IND has indicated that this only applies to direct flights to the Netherlands. Meaning that other (transit) countries may not accept this approval letter.

Please note:

  • If you are not a national of the United States, Australia, New Zealand, Canada or South-Korea, you will still need to make an appointment first at the Dutch embassy to collect your visa
  • Don’t forget to bring your IND approval letter for “MVV study” or “MVV highly skilled migrant”
  • Air travel: face masks and health certificate are mandatory
  • If you travel to the Netherlands from your home country or have been abroad during the summer, please check to see if you are advised to self-quarantine for 14 days.
  • If you have any (mild) symptoms, we urge you to go into self-quarantine as well and get tested

For more information, please check the website of The Netherlands And You.

How will Corona influence the visa process for me as an upcoming student?

Most likely the process will be delayed. We are dependent on the authorities; opening hours of the Dutch embassies and the availability of airline travel are expected to be limited. For the moment the deadline of July 1st has not been changed.

We will keep you informed of any new developments.

UPDATE (24/7): Start study
UPDATE (24/7): How do I receive information about my study?

The Kick-in (introduction period) provides you with a lot of information on studying at the University of Twente. Your programme will inform you on the programme-specific details.

UPDATE (3/7) What will education look like from 1 September onwards?

Health and safety is our most important starting point. Therefore we operate according to government guidelines. We also feel it is very important for you to meet and being a part of the UT community, so we’re striving for a balance between the desire to be together on campus and maximum safety. Our 1.5km2 of green campus grounds brings UT’s education, research and student life together whilst providing the necessary space to cope with the 1.5m social distancing to ensure the safety of you, your fellow students and our staff.

In order to prepare us for upcoming academic year, we have already restarted research on campus and starting this month, we are reopening campus facilities for education. Therefore rest assured, as of the end of August onwards, the University of Twente will be opening up campus facilities even further for education and research purposes for the new academic year.

We are delighted to be able to offer many educational activities on campus again. When allocating space, we are placing greater emphasis on activities such as tutorials, practicals and exams for which the added value of being on campus is greater than for other activities. Lectures will continue to be delivered online, with teaching staff receiving support through the Centre of Expertise in Learning and Teaching to enable them to provide quality online education.

The timetables for the academic year 2020-2021 will differ from the norm. The new schedules can be found in the table below. A lecture day will run from 9.00 to 17.30 at the latest or from 13.45 to 22.00 at the latest. The starting time of the first lecture has been moved to 9.00 hours, in line with regional arrangements the university has made with public transport services.

As you can see, the timetables also allow for the possibility of evening sessions.

UPDATE (3/7) What will the evening sessions look like?

In close consultation with the University Council, it has been decided that evening sessions should be possible under strict conditions. Our aim is to limit these to one evening per week. Teaching will take place until 22.00 at the latest, and no more than eight hours of teaching will be scheduled per day. Where possible, no morning sessions will be scheduled if the previous day’s teaching has included an evening session.

These evening sessions should be regarded as a temporary measure that forms part of the university’s response to the Covid-19 outbreak. As such, it is in line with the working hours’ provisions of the Collective Labour Agreement and the Working Hours Act, and takes full account of the wellbeing of staff.

The campus is also open until ten in the evening for students who wish to use project spaces and quiet study areas.

UPDATE (15/6): Can I start my programme when I am not able to travel to Enschede due to Covid-19?

Students who are able to be at the campus are expected to be at the campus from 1 September. Students who aren’t able to be on campus due to Covid-19 related circumstances, will be facilitated in a tailor made alternative as long as those circumstances apply, to the best of the ability of the programme and its staff members.

UPDATE (23/6): I enrolled as an exchange student at the UT. Is this still happening?

International exchange is an important opportunity for students to develop themselves and gain experience. For the current (2019-2020) academic year we cannot welcome new incoming exchange students. For the upcoming academic year, we welcome new incoming students. Go to the this website for more information: 

We do advice you to have an alternative in place in your home country as travel/quarantine restrictions both in your home country, in The Netherlands or transit country may hinder the execution of your plan in such a way that you cannot come. Please inform our Admission Exchange IN officers via Student Services if you have to cancel.

How will the introduction period/Kick-In be organized?

The Kick-In intends to get you familiar with the UT, your study, Enschede and your new friends – also from a distance. Our Kick-In committee is working hard organizing (at least) an online version of the event for you. In the most optimal case, some additional, small scale, physical activities will be organized as well. The Kick-In will take place between 19 – 25 August. Save the date and keep an eye on this website, where we will soon publish any relevant information: https://www.kick-in.nl/nl/. Registration will be open from mid-June.

TEACHING STAFF

UPDATE (24/7): Education
UPDATE (24/7): Where can I find all the regulations about hybrid education?

National regulations and specific UT implementations are now available in one CELT toolbox called 'Shaping Hybrid Education for Teaching Staff’.

UPDATE (3/7) How will education look like from 1 September onwards?

We are delighted to be able to offer many educational activities on campus again. When allocating space, we are placing greater emphasis on activities such as tutorials, practicals and exams for which the added value of being on campus is greater than for other activities. The fact that new students do not yet have any 'campus experience', 1st year bachelors and 1st year master students are given priority regarding opportunities to physically interact.  Lectures will continue to be delivered online, with teaching staff receiving support through the Centre of Expertise in Learning and Teaching to enable them to provide quality online education.

The timetables for the academic year 2020-2021 will differ from the norm. The new schedules can be found in the table below. A lecture day will run from 9.00 to 17.30 at the latest or from 13.45 to 22.00 at the latest. The starting time of the first lecture has been moved to 9.00 hours, in line with regional arrangements the university has made with public transport services.

As you can see, the timetables also allow for the possibility of evening sessions. Read more about the guidelines Shaping Hybrid Education in a 1.5m University.

UPDATE (3/7) What will the evening sessions look like?

In close consultation with the University Council, it has been decided that evening sessions should be possible under strict conditions. Our aim is to limit these to one evening per week. Teaching will take place until 22.00 at the latest, and no more than eight hours of teaching will be scheduled per day. Where possible, no morning sessions will be scheduled if the previous day’s teaching has included an evening session.

These evening sessions should be regarded as a temporary measure that forms part of the university’s response to the Covid-19 outbreak. As such, it is in line with the working hours’ provisions of the Collective Labour Agreement and the Working Hours Act, and takes full account of the wellbeing of staff.

The campus is also open until ten in the evening for students who wish to use project spaces and quiet study areas.

UPDATE (24/7): When are the new tests scheduled which were cancelled?

Programmes will inform students if and how there will be a follow-up to cancelled tests.

What to do with student who have extra time as a test facility?

On the website you can find more info on how to handle extra time in case of on-line written tests.

Where can I find information about support that TELT offers?

To support teaching staff with their online teaching activities, the TELT team has created a dedicated webpage with recommended tools for online teaching. You can also contact them via telt@utwente.nl

How does the UT communicate with employees, lecturers and students?

If there is news, staff and students receive a corporate newsletter. There is also decentralized communication. For students Canvas is also used and communication via Student Union. E-mail is the most important source of information at this moment, so keep a close eye on it.

Are final attainment levels still achievable in the transition to online education?

The examination committee will decide whether the final attainment levels are feasible. A central working group has been set up to look into this and advise the examination committees. We advise you to continue with the normal activities as much as possible and to use TELT, for example, to look for alternative possibilities for education and testing.

How do I get lecture material from the students?

Advice is to not only stream lecture material, but also make download files of it.

UPDATE (3/7): How may written tests be conducted in upcoming academic year (2020-2021)?

In the new academic year, exams will still be partly carried out online. Teachers are currently developing adequate methods of examination. If online examination is not possible or difficult, exams can be held on campus. Exams will be held in three blocks: morning, afternoon and evening. The programmes are responsible for ensuring that the exams will be conducted in accordance with the guidelines. They will provide you with information on what kind of exam you need to take. Read more about the guidelines Shaping Hybrid Education in a 1.5m University

Can students graduate and recieve a diploma?

This will be decided in consultation. Due to practical limitations, the student may receive a diploma a little later. They can, receive a certificate of graduation via BOZ with which they can, for example, apply for a follow-up study programme. For a follow-up programme at the UT they don’t need such a certificate.

If applicable, a student can deregister from the UT after graduation via Studielink. If they do this on time (in the month of graduation) they will be deregistered from the first of the following month.

UPDATE (24/7): How do we inform our students about the upcoming academic year?

The programme informs students about course and programme-specific information (e.g. via Canvas). The Kick-in (introduction period) provides the first year students with a lot of information on studying at the University of Twente.

Referral of students: Where can my student go with questions?

1. Medical care

Campus docter or own GP

2. Insurance

Student Services via studentservices@utwente.nl

3. Mental health / Well beeing

Study advisor or Student Affairs Coaching & Counselling. (+31 53 489 2035).

4. Financial Matters

Study advisor

5. Social contacts / online communities

via website/social media of associations

6. Student Housing

Housing provider (for instance ITC-hotel, Stadsweide, De Veste, Camelot)

 7. Question about the study programme

Study Advisor

8. Information about the schedule

Canvas or MyTimetable

9. Study delay

Study Advisor

National regulations
What is the view point of the UT concerning the Binding Study Progress Evaluation (BSA)?

The University of Twente deals with the Binding student progress evaluation (BSA) in line with the request made by the Dutch Ministry of Education, Culture and Science. In the study year 2019-2020, no negative binding study advice will be issued to first year students.

For first year students who do not meet the requirements of the BSA per 31 August 2020, the final student progress evaluation will be postponed. This postponed evaluation means the student will have the opportunity to fulfil the requirements for the BSA in the study year 2020-2021. Furthermore, they will receive an additional, non-binding preliminary student progress evaluation. Also, they will be invited by their study advisor to discuss whether continuing the educational programme is preferable.

The UT will do everything within its power to smoothly proceed education and examination online. We do expect to offer all students a programme in which they are able to complete the third and fourth quartile within this study year. More information is available on the website of CES.

Do the current application deadlines still apply?

Due to the COVID-19 (coronavirus disease), we have postponed our application deadline for the 1 September 2020 intake. The application deadline of 1 May has been deferred to 1 June 2020 (with exception of the bachelor programme Psychology). The rule concerning the English language test still applies: an English language test is required on 31 May 2020 at the latest. This means that the exam results must be known on 31 May 2020.

Please note that incomplete files will not be processed: students then have the option of starting either in February 2021 for the Master or September 2021 for the Bachelor. See more information.

What are the agreements on BSc/Msc seperation and pre-master/master due the corona virus?

Agreements on BSc/MSc separation, pre-master/master can be found here.

What about tuition fee when students need more time to finish their studies?

This has our attention, we'll come back to it when we know more.

RESEARCH AND STAFF INFORMATION

UPDATE (3/7): Work from home
UPDATE (3/7): Can I work on campus again?

As from 15 June limited possibilities for studying and working on the UT campus can be facilitated. Restrictions remain in force: work and study at home stay the norm. On campus and in UT buildings, we will make way for activities that require staff of students to attend in person. The social factor weighs heavily in these considerations. By doing so, we are working towards an adequate wind-up to the current academic year.

Not everything will start all at once. Over the coming weeks, small steps will be made continuously. Firstly, the supporting systems will be set up and tested further. We ask for your patience and understanding.

We keep calling for a large degree of personal responsibility, of each and every person involved. We believe it is a communal as well as an individual effort to make sure the guidelines from the national authorities are being met. One of these guidelines is to minimise the use of public transport, by refraining from travelling or by encouraging the use of other transport means.

From the start of the new academic year on 1 September, all students and staff will be able to make partial use of the facilities on campus. Depending on the nature of our work, this will mean that some may be able to be present on campus more often than others. Working from home remains an important part of our routine from 1 September: on campus if we can, online because we can.

Our feasibility studies show that with an average occupancy rate of 40 percent of normal capacity, it is possible to comply with safety guidelines drawn up by the government. At university, faculty and department level, we will continue to work together to ensure that we do not exceed the maximum occupancy set out in the government guidelines. For each lab, department and floor of a building, a member of staff will be appointed to ensure that the distance of 1.5m can be maintained.

As soon as the procedures for using the various campus facilities are known, this will be communicated via the employee portal.

The UT’s general corona regulations can be found here (in pdf).

At the moment, the barrier for interpersonal attention is perhaps somewhat higher than usual, because we do not physically meet. At the same time, it is maybe even more important that we look after each other and ourselves. Discuss issues if you feel the need to do so. Students with problems can contact their study advisor, who can support them in various ways.

In the Spiegel building, a section has been opened for students to work, in case they do not have any opportunity to study at home or in their student room. We find it of utmost importance that you can work at home in safe and healthy conditions. For that, we have written an instruction form that may help you to arrange your digital working space from home.

Tax consequences of UT schemes
I receive travel allowance for commuting through the individual choice model of employment conditions. Is this affected?

Until further notice, your choice will remain unchanged. This means that your 'commuting travel allowance' is still paid every month. If anything changes, we will inform you.

In the individual choice model of employment conditions, I want to choose travel commuting allowance. What should I do?

You can make this choice in the usual way via the web application. If anything changes, we will inform you.

I normally declare my commuting travel expenses. Can I keep doing this?

You can only make declarations, if you have actually incurred costs. If you normally travel by car and work at home full-time now, no expenses can be declared.

I receive a fixed commuting travel allowance; does this change?

Fixed travel allowances will remain unchanged. If anything changes, we will inform you.

I use my NS Business Card for commuting. What should I do?

You do not have to do anything. If you have an NS product registered to your NS business card, it will be frozen if you do not travel. As soon as the card is used for travel, your NS product will be activated again. If you only travel incidentally for your work at the UT, please confer with your HR unit and discuss whether it would be practical to end your NS product or switch to a cheaper one.

UPDATE (3/7): Research
How do I manage my H2020/NWO/ERC project during the COVID-19 outbreak?

When you are currently managing a H2020/NWO/ERC project, the grants office advise to do risk inventory on your project to help you decide which actions to take. On the website you can find the steps that you can follow. If you have additional questions, or if you want to talk to a Project Manager, feel free to contact Grants Office or look at the FAQ (keyword: COVID-19) of the European Commission.

Where can I get information on changes in research funding due to Corona?

The European Commission set up the European Research Area (ERA) Corona Platform, with the latest H2020 calls deadlines updates, a new Horizon 2020 FAQs and other useful links (like Corona-related projects and research). Applicants who started a submission environment in the Funding & tenders Portal can expect automatic notifications.

The ERC has announced its specific business continuity measures. For running applications, the ERC does not expect disruptions. So far, there is no note from the ERC on evaluation step 2 for ERC Starting and Consolidator Grants (i.e. interview in Brussels). For upcoming calls, deadlines are maintained.

The Dutch funding organizations are flexible in their approach and most calls are delayed. For more information check the ZonMw website or NWO website for up-to-date information on the latest measures.

Are there funding opportunities to do research on corona and help?

Yes, National and International funds are set up to aid research in the fight against the corona virus. All funding opportunities are kept up to date on the website of Grants Office of the Strategic Business Development. The Grants Office can help you in search for suitable funding.

UPDATE (3/7): Research and other activities

Gradually we are opening our campus more and more and allowing new activities to take place. This goes for both education and research but also other types of activities. This will not be a paved road, and we will need to figure out along the way what is possible and what is not. 

The use of lab facilities will be increased to approximately 40 per cent of regular capacity. The experiences in the last weeks have shown us that this can be executed in a safe and workable manner, following health and safety regulations strictly. At present, the requested use of the lab facilities for (graduation) research has not yet reached the permitted maximum of 40 percent of the standard capacity. Even so, we are still looking for ways to use our capacity even more effectively. This involves considering every possible solution, including options such as evening sessions and hiring external capacity in order to make the best possible use of all available options.

 Researchers with questions on lab use may get in contact with their research chairs.

CONTACT

If you have any medical related questions, contact the general practitioner (GP) by telephone.

Students of all programmes of BMS, ET, EEMCS and S&T and BSc-ATLAS who have questions about the coronavirus and the consequences can contact Student Services. The phone number of the Student Services Contact Centre is 053-489 2124 (available from 9.00h to 17.00h). If your questions are programme related or you do have severe financial problems, please contact your study adviser.

ITC MSc-students can contact Student Affairs for all their questions via studentaffairs-itc@utwente.nl.

Twente Pathway students can contact Student.Support@twentepathway.nl.

Employees who have questions can contact the HR Advisor from the relevant faculty or unit.

If you have UT-related questions after reading the information, you may contact the central information desk via the contact form or by sending an email to info@utwente.nl.