The LISA offers support in the use of the UT Workstation. The support entails installing and managing the required software. As an employee, you have the option of performing the installation and the management yourself, or leaving this to LISA. In case you would like to partially manage your workstation yourself, this may have an impact on the type of support and the costs associated with this. The support can be subdivided into 1st, 2nd and 3rd line support and is offered in different 'packages', depending on which workstation option you use. (detailed description UT workstation)