Frequently asked questions

Does the University of Twente offer on-campus accommodation?

International Office is the linking pin between local housing providers and international UT students, employees, and guests. We mediate for furnished on- and off-campus accommodation on behalf of three local housing providers: Acasa, Stadsweide, and the ITC International Hotel.

Please note: International Office merely offers a mediation service. If you accept an offer for accommodation, you will sign a rental agreement with one of the local housing providers and will be subject to their rules and regulations.

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How can I apply for furnished accommodation?

Read more about the eligibility criteria and our application procedure here.

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What are my chances of finding accommodation mediated for by International Office?

International Office works with a waiting list (i.e. a ‘first come, first served’-policy). International students are, therefore, advised to apply for accommodation as soon as possible. International Office will do its best to find suitable accommodation for you, however, no guarantees can be given due to the limited availability of accommodation.

Note: accommodation for students of University College Twente is guaranteed for the first two years of the programme. 

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When should I apply for accommodation?

You can apply for furnished accommodation once you meet the eligibility criteria. Please note, accommodation is allocated on first come, first served basis. Therefore, we recommend you to apply as soon as possible for accommodation once you meet the eligibility criteria.

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Can I apply for unfurnished accommodation?

No, International Office mediates for furnished accommodation only. Click here to explore alternative ways of finding accommodation.

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Where can I pick up my keys?

You will find information about where you can pick up your key in your booking confirmation. Please note: make sure you meet the payment criteria mentioned in your booking as well (on-campus accommodation only).

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Can I cancel my booking before arrival?

Yes, however, you will be charged one month’s rent as well as administration costs.

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What is the maximum duration of my rental contract?

International Office mediates for accommodation with a maximum rental period of one year (12 months). After this year, you are expected to move out of your rented accommodation. It is not possible to renew or extend your rental contract after this year.

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Can I extend/renew my contract?

No, you cannot extend or renew your contract. However, you can apply for a new contract if your previous contract was shorter than 12 consecutive months. Since International Office mediates for a maximum stay of 12 months, you can only request a new contract for the remaining months (i.e. if your previous contract was 7 months, you can only request a new contract for the remaining 5 months). By requesting a new contract, you will be placed at the bottom and no guarantees will be given in terms of allocating suitable accommodation for the period requested.

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Can I move out of my room/apartment before the contract ends?

No, you are not allowed to move out of your accommodation before the end of your contract. If you do, you are still bound to the terms and conditions mentioned in your rental contract (e.g. paying rent). A rental contract is a legal document, binding you to its terms and conditions once signed by you and one of the local housing providers (Acasa, Stadsweide, or the ITC International Hotel). The only case in which you can move out of your accommodation earlier, is when you have quit your studies at the University of Twente. Once you provide International Office with proof of your de-enrolment, you will receive more information about your possibilities by email.

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Where can I go if I am feeling unhappy, homesick, or having difficulties adapting to life in The Netherlands?

In case you are feeling unhappy, homesick, or when you are having difficulties adapting to life in The Netherlands, you are advised to contact Student Counselling Services.

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