Contact

Questions about a study programme of your interest? Are you already a student at University of Twente? Whatever your question is, we will be happy to help you.

Phone

Info desk Vrijhof building

Since 2 July, the info desk at the Vrijhof is open again. Please note that our opening hours have been adjusted and visits are by appointment only. 

Current adjusted opening hours: Monday, Tuesday, Thursday and Friday from 10:00 - 14:00h. The info desk will be closed on Wednesdays. We will, of course, be available for questions through email and by phone. We hope to increase the opening hours soon.

Adjusted opening hours from 17 August: Mondays through Fridays from 10:00h - 16:00h.

Visiting address

Universiteit Twente - building Vrijhof, room 239B
Drienerlolaan 5
7522NB Enschede (The Netherlands) 

Holidays and other closing days

Post address

University of Twente  - Vrijhof building
Student Services Contact Centre, room 238B
Drienerlolaan 5
7522 NB Enschede
The Netherlands

Website chat

The chat is only available if you accept cookies and is located on most of our (prospective student) websites. You can chat during our opening hours and if the chat is offline during opening hours, we don't have a free agent available. Please try to chat at a later moment or use the form below. 

Fairs and Events for prospective students

Finding UT Employees / Departments

You can find employees using people.utwente.nl. For general contact information see the pages about faculties, research departments within the faculties or support departments (communications, IT, financial, HR, etc)

Social Media

Official UT channels:

The following Facebook channels might be interesting to join or have a look at:

• Facebook country pages in your own language for students with Brazilian, Bulgarian, German, Greek, Indian, Indonesian, Mexican or Romanian nationality or who are from the Arab World region
• Facebook International Students Community (group)
• Facebook UTwente Marketplace (group) 
• Weibo community page for Chinese students (from within China)

Campus Security & Emergencies

FAQ (Frequently Asked Questions)

Could you not find the answer to your question on our website? Did you look at our FAQ? Here almost all questions will be answered: 

FAQ Admission

What is the difference between admission and enrolment? Where should I send documents to? All questions about your admission can be found here.

FAQ Money matters

Here you can find questions about your tuition fees, payment installments and your bank account.

FAQ Re-enrolments

What is the difference between a changed and an unchanged re-enrolment? All questions about your re-enrolment can be found here.

FAQ VISA

Here you can find all questions about VISA when you are going to study in the Netherlands.

FAQ Studielink

For questions about Studielink, please use the Q&A section on the Studielink website.

FAQ document verification in Studielink

How can you tell if your documents are verified in Studielink?

Guided chat tool (only for prospective master's students)

You can also try our guided chat tool to answer your questions about master's programmes starting dates, tuition fees, scholarships, deadlines, visa & residence permit. Give it a try :) 

Contact form

University of Twente is only allowed to give personal information about a student to third parties based on General Data Protection Regulation (GDPR). This is to protect the privacy of the student.