Contact

Questions about a study programme of your interest? Are you already a student at the University of Twente? Whatever your question is, the Student Services Contact Centre will be happy to help you.

Phone

Info desk Vrijhof building

We are available on weekdays from 10.00 - 16.00 (Amsterdam time zone). You can find us in the Vrijhof building, room 239 B. Take the Vrijhof entrance close to the Bastille building and take the steps (one level up). See the UT route page for general travel information and download the campus map (pdf) to navigate on campus. 

Visiting address

Universiteit Twente - building Vrijhof, room 239B
Drienerlolaan 5
7522NB Enschede (The Netherlands) 

Holidays and other closing days

Post address

University of Twente  - Vrijhof building
Student Services Contact Centre, room 238B
Drienerlolaan 5
7522 NB Enschede
The Netherlands

website Chat

The chat is only available if you accept cookies and is located on most of our (prospective student) websites. You can chat during our opening hours and if the chat is offline during opening hours, we don't have a free agent available. Please try to chat at a later moment or use the form below. 

Fairs and Events for prospective students

Finding UT Employees / Departments

You can find employees using people.utwente.nl. For general contact information see the pages about faculties, research departments within the faculties or support departments (communications, IT, financial, HR, etc)

Social Media

Official UT channels:

The following Facebook channels might be interesting to join or have a look at:

• Facebook country pages in your own language for students with Brazilian, Bulgarian, German, Greek, Indian, Indonesian, Mexican or Romanian nationality or who are from the Arab World region
• Facebook International Students Community (group)
• Facebook UTwente Marketplace (group) 
• Weibo communitypage for Chinese students (from within China)

Campus Security & Emergencies

FAQ (Frequently Asked Questions)

Could you not find the answer for your question on our website? Did you look at our FAQ? Here almost all questions will be answered: 

FAQ Admission

What is the difference between admission and enrolment? Where should I send documents to? All questions about your admission can be found here.

FAQ Money matters

Here you can find questions about your tuition fees, payment installments and your bank account.

FAQ Re-enrolments

What is the difference between a changed and an unchanged re-enrolment? All questions about your re-enrolment can be found here.

FAQ VISA

Here you can find all questions about VISA when you are going to study in the Netherlands.

FAQ Studielink

For questions about Studielink, please use the Q&A section on the Studielink website.

FAQ document verification in Studielink

How can you tell if your documents are verified in Studielink?

Guided chat tool (only for prospective Master students)

You can also try our guided chat tool to answer your questions about Master programme's starting dates, tuition fees, scholarships, deadlines, visa & residence permit. Give it a try :) 

Contact form

The University of Twente is only allowed to give personal information about a student to third parties based on General Data Protection Regulation (GDPR). This is to protect the privacy of the student.