FLOOR DE JONG WORKS FOR SHELL
DIRECTING EMPLOYEES IN INDIA
Shell uses several different IT programmes. The support for these programmes is outsourced to a company based in India. This firm can add new functions to the programmes, detect bugs or operate as a help desk for users, for example. It was quite a challenge for Shell to direct the staff in India. One reason was that the lines of communication were not very clear: who was in contact with whom?
An administration model
for my final project, I developed an administration model aimed at improving collaboration with external suppliers, like the company in India. The model describes which roles (functions) are needed for this type of relationship: relationship managers and application specialists within your own organization and team leaders in the external party, for example.
LOOKING AT THE BIG PICTURE
Throughout the project, I did not see a single source code, but I did talk a lot with the application managers and their bosses. It is important that you understand what it is all about: you do need to know what programming is and what an architect is, but above all you need to know how to look at the big picture.
After graduating, I was offered a job with Shell right away. Now I am a business analyst. In short, this means that when new software is developed, I translate the users’ wishes into a list of requirements that the programmers can get to work on. For example, currently an IT system is being developed that facilitates underground oil detection. The end user, a reservoir engineer or a geologist, for instance, may want to see 3D images of the soil. This could be one of the requirements that I must then translate into an understandable description for the programmers.