Alumni

ALUMNI EXPERIENCEs

FLOOR DE JONG WORKS FOR SHELL

DIRECTING EMPLOYEES IN INDIA

Shell uses several different IT programmes. The support for these programmes is outsourced to a company based in India. This firm can add new functions to the programmes, detect bugs or operate as a help desk for users, for example. It was quite a challenge for Shell to direct the staff in India. One reason was that the lines of communication were not very clear: who was in contact with whom?

An administration model

for my final project, I developed an administration model aimed at improving collaboration with external suppliers, like the company in India. The model describes which roles (functions) are needed for this type of relationship: relationship managers and application specialists within your own organization and team leaders in the external party, for example.

LOOKING AT THE BIG PICTURE

Throughout the project, I did not see a single source code, but I did talk a lot with the application managers and their bosses. It is important that you understand what it is all about: you do need to know what programming is and what an architect is, but above all you need to know how to look at the big picture.

BUSINESS ANALYST

After graduating, I was offered a job with Shell right away. Now I am a business analyst. In short, this means that when new software is developed, I translate the users’ wishes into a list of requirements that the programmers can get to work on. For example, currently an IT system is being developed that facilitates underground oil detection. The end user, a reservoir engineer or a geologist, for instance, may want to see 3D images of the soil. This could be one of the requirements that I must then translate into an understandable description for the programmers.

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