During your stay at the UT you may encounter problematic situations, which you would rather not discuss with anyone of your educational programme or faculty nor with a fellow student, but that you would like to talk about with an independent person from outside your faculty or own circle. In that case you can contact a student counsellor.
It often concerns situations within the relation between student-lecturer or student-educational programme. For instance there may be an argument about exam marks, the interpretation of the teaching and examination regulations, behaviour of a lecturer/official or a fellow student, living/life on campus, personal or financial problems, no longer feeling happy in the study, (alleged) unfair treatment and so on.
The student counsellor is independent and has a duty of confidentiality towards others, such as lecturers and academic organizations.
As confidential adviser unacceptable behaviour the student counsellor is independent and protected by the employer and will act as a sounding board and intermediary. The counsellor will emphatically not act as a referee nor take decisions by him-/herself. However, possibly with the assistance of a third party, the counsellor can submit opinions or mediate between parties. Anonymity is absolutely guaranteed.