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Customer-Focused writing in Dutch


After the training:

  • writing emails and letters will cost you less time and energy
  • you will know how to use the Dutch writing conventions properly
  • you will have learned to write customer-focused and you will be able to apply effective letter templates


  • Basic structure of emails and short texts: conventions (what are the rules?), lay-out, text structure, standard phrases;
  • How to write efficiently;
  • How to write customer-focused;
  • How to formulate in a correct, clear and attractive way;
  • Style and tone;
  • How to deal with resistance of the customer.


The course consists of 3 two-hour sessions. Homework is expected to take approximately two hours per session.

Course overview

  • Course code


  • Programme is for

    For all UT employees who would like to write clear emails and letters in Dutch. The course will be given in Dutch.

  • Date

    Check the available course dates on the page below  

  • Time

    Check the available time slots on the page below  

  • Location

    The course is being given on the campus of the UT.

  • Course fee

    UT-employees: €165
    Faculty departments pay an annual fee, so you do not pay yourself. You need permission from your head of department, and an OFI number.
    Service departments will be charged with the course price, so you do not pay yourself. You need permission from your head of department, and an OFI number.  
    Partners of UT-employees: €165
    Non-UT participants: €215
    Partners and non-UT participants can use internet payment to pay the course fee

  • Maximum participants

    Minimum 10 and maximum 15 participants

  • Trainers

    Eltine Kampen

  • Course materials

    Provided by the UT LanguageCentre during the course


Admission is granted on the basis of certificates obtained from earlier language courses; or an intake exam, which can be found in the following link: NT2 Intake exam 

Further Information
UT LanguageCentre
Support Office
053-489 2040
Sign up for:
Customer-Focused writing in Dutch
Unfortunately, no new dates have been announced yet. Registration is therefore not possible at this moment.