PhD and Research

Oostinga, M.S.D. (Miriam) MSc.


PhD Student
Miriam S.D. Oostinga
Mo. / Tu. / Thu. / Fr.
Building: Cubicus, room C239a
Telephone: +31 (0)53 – 489 3403
Secretary: +31 (0)53 – 489 5279 (room C243a)
Personal website:


In 2011, I obtained an undergraduate degree in Criminology with a minor Forensic Linguistics at the VU University in Amsterdam, The Netherlands. I continued my pathway with the master Psychology and Investigation at the Huddersfield University, United Kingdom. In 2013 I started as a junior researcher at the department PCRS of the University of Twente and since 2014 I am a PhD student here.

I have a broad interest in crime in general and psychology-related research in particular. I like to uncover the 'unknown'. I explored the control methods used to dominate victims of human trafficking. Studied the cultural dimension uncertainty avoidance in crisis negotiation and currently assess communication error management in law-enforcement interactions.

PhD project

My PhD project focuses on the different communication errors that may occur and response strategies that can be used in suspect interviews and crisis negotiations. Together with my supervisors Ellen Giebels and Paul Taylor we will determine the relative effectiveness of the different strategies with the risks involved for the police officer as complicating factors. It will hereby provide an evidence-base for police officers to effectively respond to communication errors in interactions with civilians. Drawing attention towards communication errors in training of police officers could contribute to the development of a better operative mental model and more on-task attention. In turn, this may lead to more efficient and effective interviewing and negotiating. All in all, the program of work will fulfill the following objectives:

  1. Establish a framework of communication errors and response strategies in both, suspect interviews and crisis negotiations.
  2. Determine the impact and relative effectiveness of the response strategies from the perspective of both, the error maker (i.e., police officer / police negotiator) and error receiver (i.e., suspect / perpetrator).
  3. Integrate the findings of 1) and 2) to provide a directly implementable training for educating police officers in managing communication errors.

Teaching CODE

Guest Lecturer in Psychology and Crime     201400580
Supervision of Master theses                       201000153


  • Communication error management in police-civilian interactions (PhD, 2014-now)
  • Cultural differences, influencing behavior and crisis negotiation (2013-2014)
  • Consequences of incarceration upon (ex-)prisoners (2012-2013)
  • Witness statements of human trafficking (2013)
  • Human trafficking for sexual exploitation (2012)



Conference proceedings

  • Oostinga, M. S. D., Taylor, P. J., Giebels, E., & Curtis, J. L. (2016, October 17). Sensemaking and error recovery in protracted suspect interactions. Washington DC, High-Value Detainee Interrogation Group Research Report Meeting.
  • Oostinga, M. S. D., Giebels, E., & Taylor, P. J. (2016, July 6). Error orientation as a determinant of communication error repair in crisis negotiations. Toulouse, European Association of Psychology and Law Conference.
  • Oostinga, M. S. D., Giebels, E., & Taylor, P. J. (2016, January 5). Effective communication error handling in suspect interviews. Zeist, Kurt Lewin Institute Conference.
  • Oostinga, M. S. D., Giebels, E., & Taylor, P. J. (2015, August 6). Effective communication error handling in suspect interviews. Nuremberg, European Association of Psychology and Law Conference.
  • Oostinga, M. S. D., & Ioannou, M. (2012, December 5). Targeting the victims of human trafficking for sexual exploitation in the Netherlands: An empirical framework of entrapment. London, International Conference of the International Academy of Investigative Psychology. London.

For my complete publication list, please visit