PostDoc Operational Optimization of After-sales Service Supply Chains of Capital Goods

The department Industrial Engineering and Business Information Systems (IEBIS) is part of the School of Management and Governance within the University of Twente. We closely collaborate with industry, knowledge institutes and government agencies. We focus on projects that have substantial impact on industrial innovation while significantly contributing to the international scientific knowledge base. The focus of our research is on the logistics, healthcare and services sectors. We have a special interest in decision support systems and inter-organizational systems connecting networks of businesses and governments. We apply quantitative models and algorithmic approaches, simulation and gaming, ICT architectures and business modelling and prototyping to create and evaluate innovative concepts. This project is part of the research theme “Design, planning, optimization and control of operational processes in production, transportation, supply chains, service logistics, and health care logistics”.

Job description

This research position is part of the research project “Pro-active service logistics for capital goods – the next steps”, in close collaboration with industrial partners. Four full-time researchers will work on this project. This work package focuses on operational management and optimization of the entire service supply chain, focusing on maximum asset availability during the entire life cycle at limited costs (engineers, tools, parts), in dynamic situations. Your challenge is to model product flows in after sales service supply chains, and to design planning and control rules for the day-to-day planning of spare parts, service engineers and tools to reduce downtime of capital goods. The decisions at strategic and tactical level (network layout, spare part inventory levels, resource capacities and locations) are given.

Decisions include assigning spare parts and resources to preventive and corrective maintenance tasks, using data analytics. Also, planning and control of the return and repair of failed parts should be considered, as well as feedback to the tactical decision level. You will design and implement (discrete event simulation) models to test your planning and control rules, and apply your logic to cases of the participating organizations. The lead companies in this work package are ASML, Vanderlande Industries, IBM, Thales Netherlands and Fokker Services.

Your profile

You have a PhD degree in a relevant field, such as industrial engineering, mechanical engineering, applied mathematics, or econometrics. You have thorough knowledge of stochastic operations research techniques and its application in the field of reliability and maintenance. Further, you have a good knowledge of programming languages and tools (e.g. Delphi and discrete event simulation tools) in order to develop prototype decisions support tools. You are able to work both independently as well as in a project team, and you have good communicative skills for collaboration with our (industrial) partners. You are fluent in English.

Information and application

For more information you can contact dr. M.C. van der Heijden, email:, phone: +31-053-4892852 or prof. dr. W.H.M. Zijm, email:, phone: +31-053-4893524. To apply for this position, please fill in the application form by following the link below before January 15, 2018.!/postdoc-position-on-operational-optimization-of-after-sales-service-supply-chains-of-capital-goods/973934

Our offer

We offer a very challenging position in an inspiring environment, bridging science and industry. You will be appointed in a full-time position for a period of 18 months (38 hours a week). You will interact with various industries while at the same time writing high quality papers to be published in scientific journals. The salary depends on your experience and will be in the range of € 2.588,- to € 4.084,- per month (scale 10) in accordance with the Collective Labour Agreement for Dutch Universities. The University of Twente offers additional attractive employment conditions.

Starting date: March 1, 2018 (the latest).

The organization

The University of Twente. We stand for life sciences and technology. High tech and human touch. Education and research that matter. New technology which leads change, innovation and progress in society. The University of Twente is the only campus university of the Netherlands; divided over five faculties we provide more than fifty educational programmes. We have a strong focus on personal development and talented researchers are given scope for carrying out groundbreaking research.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. Because of our diversity values we do particularly support women to apply.

Faculty of Behavioural, Management and Social sciences. The Faculty of Behavioural, Management and Social sciences (BMS) strives to play a pivotal role in understanding, co-engineering and evaluating innovation in society. Innovation is driven by advances in technology. Through 'social engineering' these technological advances are embedded in society befitting human needs and behaviour, within proper public and private management and business structures. For this the faculty of BMS upholds high quality disciplinary knowledge in psychology, business administration, public administration, communication science, philosophy, educational science and health sciences. All with a focus on the challenges in society. Research is strongly connected to our Institutes on Governance (IGS), ICT (CTIT), Health (MIRA) and Nanotechnology (MESA+).