Below is a collection of frequently asked questions and their answers, you can click on a question to see the answer.
About the Samsung SSD drive
- Samsung T3 Security Enabler within Zenworks does not start
Sent an e-mail to the LISA service desk; servicedesk-ict@utwente.nl
- How do I install the Samsung T3 SSD software on a PC WITH Admin rights?
The drive itself contains the software so you can install the software directly from the Samsung T3 itself.
- I forgot my password
Try to remember it; you can only retry 10 times, after that your drive will be blocked and unusable.
- I have tried more than 10 times to enter my password but it does not work
You have to report this to: SSD-BMS@utwente.nl
- The Samsung T3 SSD drive does not work on my PC
Start Zenworks on your PC and Click the Samsung T3 installation procedure.
- The Samsung T3 SSD drive does not work on my HOME PC
On your home PC you should have full Admin rights and should be able to install it. Try a different USB port; if that does not help, you need to reinstall/update Windows.
- The Samsung T3 SSD drive does not work at all
- if you have no Admin rights on your PC make sure you install the Samsung T3 Software using Zenworks.
- if you have Admin rights please try another USB port and Install the software directly from the Samsung T3 drive itself.
- I already installed the Samsung T3 SSD on my PC; and now I want to use it on another PC
You need to follow the same procedure as before to install the software. You have to do that on each every new PC you use.
- I lost my Samsung T3 SSD
You immediately have to report this to: SSD-BMS@utwente.nl
Working with LimeSurvey
- Can I do ... with LimeSurvey?
Probably. LimeSurvey is an amazingly powerful and customizable piece of software, but it may be daunting at first. If you have specific wishes that aren't covered in any of the manuals or FAQs, feel free to contact the SurveyServer team for help.
- I can't make group/survey description text justify to the left with the UTwente template
The problem is that the template and the editor have different default justifications.
The editor expects left-justification to be the default, and therefore does not add information to the text on how it should be justified. However, the template defaults to centre justification, so if no information is given, text is centre-justified.
To make text justify to the left, you have to specifically set the text to be left-justified. See the below video (Dutch) for an example on how to do this.
- Can my colleague/student-assistant and I work together on the same survey?
Yes. You have two options, you can share your account, or have a new account created.
Sharing an account is simple, just give your colleague your LimeSurvey login credentials. If security is a concern, you may want to give him/her specific rights.
In order to give someone specific rights to your survey, that person needs to have an account, and both your accounts need to be in the same group. The SurveyServer team can do this for you.
When all accounts are created and placed in the same group, it is up to you to set specific permissions for the extra accounts. See the below video (Dutch) for an example on how to do this.
- Can I add an extra logo to my survey?
Yes. See the below video for an explanation and example on how to do this.
- I get an error when trying to upload a token CSV
Do you get the below error? (Or one that looks much like it?)
CDbCommand failed to execute the SQL statement: SQLSTATE[HY000]: General error: 1366 Incorrect string value: '\x94rgen' for column 'firstname' at row 1
The problem is that the csv contains one or more special characters (é,ð,ñ, etc.) which are not correctly represented in the file's character set. The solution is to store the CSV with UTF-8 as the character set, which handles just about every character ever invented.
However, you can not do this in Microsoft Excel. Most other spreadsheet software, including Google Docs and OpenOffice, either stores CSV in UTF-8 by default or gives you the option to select a character set (encoding). Copy/paste the token list from Excel into the other software, and then safe it (setting encoding to UTF-8 if neccesary). This should fix character encoding issues.